Unlocking Potential to Lead and Influence

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How do you feel about your potential to lead and influence?POLL Choose one or more answers that suit you

A. I am satisfied I am using my full potentialB. I am aware I have room to improveC. I know how to turn around negative thinkingD. I know how to unlock my potentialE. I am motivated to improveF. I will try out strategies I learn today

© Eve Ash eveash.com www.7d-tv.com

Great leaders continue to learn and develop their skills throughout their careers.

But many of us hold ourselves back.

How?


Blocking our potential

Poor self-awarenessLack of confidence

FearsLaziness … Stuck


The power is in our minds

We can change ourselvesand help others unlock their potential!


Key Learning Objectives:

• Discover 2 key attitudes for success • See the impact of personal scripts on performance and potential• Discover how to develop and use a winning mindset for success• Overcome 3 top fears that sabotage • Use Lands of W to improve team communication• Learn the proven 4 step formula for achieving your goals• Gain confidence in presenting your vision, plans, decisions and ideas• Explain, clarify and influence with action oriented communication


Sometimes we say things like...This can wait.I can’t do it right now.It’s too hard.

Or team members say these things

These “scripts” hold us back


“I wish I didn’t have to …”“I’m too tired to …”“Not enough time”

Negative Scripts …

“This is such a demanding role”“I am overloaded”“I get upset with certain people”


Black Box of My Mind

My internal scripts impact my performance

(c) Eve Ash eveash.com www.7d-tv.com

Negative scripts highly contagious

impact others

poor culture


… contagious, keep you stuck in the past

Impact team culture PEOPLE DO NOT

achieve their potential

Negative Scripts …


“It’s a good year and I feel great”

“I love to learn and improve”

“I enjoy helping others achieve their goals”

“I can do this – it will be a challenge”“I will keep going even if stuck”“I will get over this hurdle”

Positive Scripts …


Positive scripts positive culture

motivation to learn and develop

high performance


Script Clusters – a series of scripts on related themes

NEGATIVEI’m no good at public speakingI freak out talking in front of a groupI will go blankI’ll get nervous

POSITIVEI’m looking forward to the challengeThis will be great to tackleI’m ready to give it a goI will do my best


We CHOOSE our mood

PositiveAttitudes

PositiveBehaviors


CHOOSE YOUR SERVICE MOOD• I want to help you• I am here for you• We have great resources to help• Everyone deserves great service from us• I can make others feel relaxed and glad they called• I am comfortable with emotions and overload• I care about everyone who calls

VS. Annoyed, frustrated, moody, unaware, uncaring, too busy, too tired, bored.


Negative Negative

Positive Positive

The Reciprocity Urge

Boomerang Scripts


NegativePositive Positive

Your scripts Other person

1. Self-awareness2. Choose your boomerangs

Boomerang Scripts


Confidence

Two attitudes for success

Persistence

BUT they are easily undermined!


Get Right Internal Thinking

Success requires GRIT


How can I be more successful in my work and communications?

Create a Positive Mindset


#1 Overcome fears!

Fears keep you stuck Fears undermine confidence

Fears sabotage your performance


TOP 3 FEARS that undermine success

• Fear of embarrassmentI’ll make a fool of myself. They’ll laugh at me.

• Fear of failureI’ll make a mistake. I won’t be able to do it.

• Fear of not being likedNo-one notices me. They’ll think I’m not …


Help yourself. Help your team.Identify

POSITIVE SCRIPTS that help you

NEGATIVE SCRIPTS that hold you back


Some difficult people have more impact on usAngry, aggressive, abusive, bullyingMoody, tired, depressed, tearyUncommitted, unmotivated, uninterestedUncaring, unthinking, selfish Possessive, demanding, clingyMean, unfair, unethicalBiased, intolerant, racistLoud, rude, doesn’t listen

...OR IS IT ME MAKING IT DIFFICULT?


Your reactions and emotionsmay be contributing

He upsets me all the time.I just look at her and feel angry.I just want to walk out.

I hate these pathetic complaintsThis is a messEverybody expects so much of me


We need to increase self-awareness of our own contribution to

a difficult situation.

Look inwardsOur scripts can set us up to do badly!


The Art of Script EditingRewrite Negative Scripts to Positive Scripts Take back your control

• I can’t handle this This is going to be a challenge

• I feel anxious I will get through this

• I feel overwhelmed and stressed ?

• Someone in my team is upsetting me ?


I hate these petty complaintsI get upset easilyThis is a messEverybody expects so much of me

I love to resolve problemsI’m always happy to help peopleI like making improvementsWhen I’m organized I feel really good about work

Rewrite Negative Service Scripts


The Negative Land of W

WishingI wish this wasn’t so rushed. I wish I had help.I wish I was still on holidays. I wish it was Friday.

WhiningI am under too much pressure.People don’t realize how much effort this takes.

Wasting TimeI’ll do this later. It can wait... A coffee first.


The Positive Land of W

Wanting to Achieve I want to do better. I can make this happen.

Willing to LearnI will develop my skills.I can learn new ways.

Working EffectivelyI have goals each day. I’m efficient. I won’t procrastinate.


CREATE A POSITIVE MINDSET

Don't dwell on negatives INSTEAD: Focus on strengths

Don't give up trying INSTEAD: Show persistence

Don't keep wishing and whining INSTEAD: Build confidence by learning

Don't waste time INSTEAD: Work effectively to save time


STEP 2Audit Scripts

STEP 1Set Goals

STEP 3Edit Scripts

STEP 4Make Scripts

a Habit

POSITIVE MINDSET TO REACH GOALS


2. Audit your scriptsPOSITIVES I will lose the fear. I will develop skills. More career opportunities.

NEGATIVESI hate talking in groups. I am a bad speaker. I will go blank.

3. Edit your negative scriptsI will learn to enjoy speaking in public. I will keep practicing, build skills and reduce my fear.Each talk I will imagine people clapping at the end of it.

4. Make it a habitI will keep persisting. I will be brave and ASK for speaking opportunities.

1. Goal: Public Speaking


2. Audit your scriptsPOSITIVES …………………………………………..………………………………………………………NEGATIVES ………………………………………….………………………………………………………

3. Edit your negative scripts………………………………………………………………………………………………………………

4. Make it a habit………………………………………………………………………………………………………………

1. Goal ……………………………………………….……..


Present your Vision, Plans, Decisions & Ideas with confidence


POLL: Guess who will present best?

A. Michael B. Alex C. Steve

D. Carlos E. Carol


Impact of the way we present

7%

38%55%


ActualWords

7%

38%Tone of voice

55%Body Language

Impact of the way we present


BUILD CONFIDENCE TO PRESENT IDEAS

Use confidence scripts•I will engage with my eyes and smile•My tone of voice will be positive•I will relax and see everyone is listening•I will be responsive and use 4 As


Ask to find out what is wrong • Listen – maybe you or your organization are the problem

Appreciate their circumstances and need for answers• Respect different points of view.• Let’s workout the best way forward …

Acknowledge feelings• Show empathy and take responsibility as a possible contributor• Maybe I wasn’t clear…• It sounds like you are under a load of pressure right now …• I can hear how upset you are• It’s not easy managing this one

Apologize if needed… 2 types• Sorry for their state: I’m sorry you are so upset … I’m so sorry this happened

• Sorry for your actions I’m sorry what I said has upset you so much


Become a champion communicator even when tempers are flared…

..anxious, fearful, angry, stressed?

CHOOSE YOUR MOODMANAGE YOUR MINDSET

What scripts can you use?


Control your own emotionsIf you feel bad and keep thinking, “I am anxious”it makes it worse Change thinking to

I am in controlI can get through this

If you disagree with someone – be polite and courteous.

I will show respect I will calmly listen

If things go wrong – don’t blame, accuse or escalate.

I will work on solvingLet’s work this out


Understand what is stressing you

What scripts can help you manage?


Calming scriptsI will breathe deeplyI can move through this


Your power is within you - 7 tipsPresent your visions, plans, decisions and ideas with confidence

1. Convert procrastination into creative preparation WOW! –special example, relevant story, powerful image, new facts, research

2. Choose optimistic mood – select your positive scripts

3. Channel anxious energy into controlled breathing, relaxed shoulders and visualizing successful completion


Your power is within you

4. Calmly present clear statements with fresh tone

5. Consider time as a friend – it’s your time

6. Carefully respond to questions & concerns with interest & empathy

7. Completion is your goal – no loose ends


Speak with influence – action oriented communication

Explain with an example or demonstration, show action steps, tasks or images.

Create your own action oriented internal scripts: • I will bring my concepts to life! • I will enthuse my team• I will explain it in an entertaining way• I will show my passion and enthusiasm for actions we are planning


Speak with influence – action oriented communication

Clarify with numbers and actions. THINK: I can make it stick. I can explain steps clearly. I will make it memorable

Link actions to results

1. We will seek to ...2. We need to make sure ...3. Everyone must ...

If we follow this plan we will achieve...When we complete the ..... we will have a strong advantage


How do you feel about your potential to lead and influence?POLL Choose one or more answers that suit you

A. I am satisfied I am using my full potentialB. I am aware I have room to improveC. I know how to turn around negative thinkingD. I know how to unlock my potentialE. I am motivated to improveF. I will try out strategies I learn today


Framework for Execution Short Video Series

1. Q&A: Manager and Psychologist2. Q&A: Essentials for New

Managers3. The Aging Workforce4. Managing Multiple Sites5. Succession Planning6. Managing Generation Y7. Q&A: Delegating and

Empowering8. Building Strategic Alliances9. Improving Governance10.Manager and Friend: The Right

Balance11.Management Styles:

Authoritarian and Delegative12.Management Styles:

Human Resources: Insights and StrategiesSupervisor

Fundamentals Series

1. Congratulations, You’re a Supervisor!

2. How Good Do You Want to Be?3. Personal Traits for Success4. Establish Credibility to Lead5. Going from Buddy to Boss6. Your First Team Meeting7. Research Your New Team8. Get Team Feedback from Others9. Interview Your Team10. Observe Your Team in Action11. Develop a Team Strategic Plan12. Mistakes to Avoid

Supervisor Fundamentals Series: Congratulations, You’re a Supervisor!

Try out these video lessons and more!

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Stay in Touch

www.bizlibrary.com

Eve AshPsychologist and CEO of

Seven [email protected]

Erin BoettgeContent Marketing Manager,

[email protected]

Unlocking Potential to Lead and Influence

Recruiting & HR

Transcript of Unlocking Potential to Lead and Influence