Universiti Teknologi Mara Kampus Bandaraya MelakaFaculty of Administrative Science and Policy Studies

ADS404Introduction To Public Administration

Name Student Number

Nur Fatin Fatihah Binti Ahmad Ruzi

Nurhidayah Binti Abdul Halim

Zarindatul Arizah Binti Zahari

Hasya Nadhirah Binti Rosli

FUNCTION OF PSD

Planning

Development

Management

1.To determine training policy

(INTAN)

2.To determine Career

Development Policy

Development

INTAN

3.To develop career path

4.To develop succession planning

5.To determine Organizational

Development Policies

1.To determine the roles of the public

sector

2.To determine the organizational size and structure

of the public agencies

Planning

3.To determine the requirement and development of human resource

4.To determine pension and

retirement benefits

5.To determine the implications of privatization/separation on the public

sector human resource

6.To develop strategic alliances and networking

Management

1.To manage the appointment, emplacement, remuneration,

promotion, retirement benefits, service conditions, employer-employee relations, training

and human resource database

2.To formulate and clarify policies on

the mentioned matters to

implementer agencies

3.To manage policies monitoring

4.To manage policies evaluation

Provide professional services and advice on the formulation and implementation of policies and regulations pertaining to human resource management which includes:◦ Prompt in all actions;◦ Accurate in decision making;◦ Friendly customer service;◦ Timeliness in providing services;◦ Fair and just in deliberation;◦ Ensure that services and information are easily made

available and reliable; and◦ Compliance with laws, policies and regulations.

Client Charter

Ensure that public agencies are equipped with suitable structures, establishment and schemes of service in accordance with their current responsibilities so as to function at an optimum level;

Ensure the best human capital management to enhance the efficiency and effectiveness of public personnel through the development of systems and best practices;

Increase the productivity and efficiency of public service human capital through pre-service and in-service training with regards to the Public Service training policies;

Attract, develop and retain potential workforce towards excellent performance through salary management, allowance and various benefits;

Ensure a harmonious employer-employee relations through the widespread dissemination of information so as to improve understanding on issues of common interest;

Enforce Public Service pension regulations and ensure that pension’s benefits are payable to qualified recipients;

Develop public personnel using the psychological and counselling approach and to provide effective and efficient training in accordance with the principal, ethic and standard practices of the Public Service; and

Ensure responses to clients’ enquiries and complaints are fast, accurate and courteous and adhere to the stipulated period as follows:◦ Affirmation of acceptance of complaint within three days;◦ Initial response within 14 days; and◦ Status report on clients’ complaint within two months