UK - CT The Collection

Boutique Business Travel Management

The Collection by Corporate Traveller Winter 2016 Edition

About Corporate Traveller

Bring an expert on board

Corporate Traveller is a leading boutique travel management company dedicated to partnering with UK companies with a small to medium travel spend.

Corporate Traveller was originally established in the UK in 1999 as the founding corporate brand of the Flight Centre Travel Group (FCTG). The Corporate Traveller brand is now present in six countries around the world.

There are currently over 65 teams of Corporate Traveller experts operating throughout the United Kingdom including: Birmingham, Bristol, London, Gatwick, Edinburgh, Glasgow, Hull, Leeds, Loughborough, Manchester, Newcastle, Oxford and Woking.

With an annual turnover of £240 million, Corporate Traveller UK remains known for its personal service and expert approach to travel management.

2 The Collection by Corporate Traveller Winter 2016 Edition corptraveller.co.uk

Customer Value Proposition

Dedicated travel expert

Your own dedicated expert will save you time and be there should things go wrong. You’ll receive local, personalised service 24/7 with no call centres. Your travel expert understands your unique requirements and takes care of all your travel needs so you can focus on your core business.

Savings guarantee

We guarantee to save you money. Our global negotiating strength, unique product and airfare expertise will deliver real savings to your bottom line.

Choice of payment options

We offer you a choice of payment options. You can pay for your travel by credit card or on account to suit your business needs.

Control of your travel spend

We provide clear reporting with all your travel spend in one place. We advise you on how to save money now and show you the opportunities for savings and efficiency in the future.

No contracts

We will never bind you to a contract, unless you would like one.

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Delivering a consistently excellent customer experience is at the heart of Corporate Traveller’s service proposition. We are passionate about travel and form a partnership with you to help your business achieve its objectives. This is built on the foundation of five key benefits delivered to every customer, every day.

We will never bind you to a contract, unless you would like one.

3The Collection by Corporate Traveller Winter 2016 Edition

Corporate Traveller Quality AssuredOur team of ‘One Best Way’ experts ensure our business operates to a consistently high standard. Together with our unique model of Business Ownership, this places an unwavering focus on assuring every Corporate Traveller client receives service excellence.

Key elements of our One Best Way include:

✔ Independent – Excellence Standard Survey

✔ Client Relationship Managers

✔ One Best Way Operating System

✔ One Best Way training and development

✔ Internal Auditing and Financial Compliance

Flexible Solutions For Your Business Travel Needs

You require a travel management company which delivers value for your business travel spend. You want someone with the knowledge and expertise to proactively manage and advise you on your programme, be vigilant about the security of your travellers and generate savings-based solutions to benefit your bottom line.

Corporate Traveller blends the expertise of our people, an amazing product range and travel technology to assist you to manage your travel and achieve greater efficiency and savings. No call centres here... you’ll have a dedicated travel expert who becomes so familiar with your travel, they’re like a part of your own team.

With local, personal service at the forefront, Corporate Traveller also delivers the benefits of being part of The Flight Centre Travel Group, the world’s 3rd largest travel retailer. This means we are able to use our global negotiating strength, unique product and airfare expertise to deliver the best deals in the market.

No call centres here...


Contents

1 Experts Dedicated travel experts

supported by specialists .................................................................... 6

2 VelöCT Technology for travellers,

bookers, and business intelligence ..................................................... 8

3 TravelSmart Travel more with better value .............................................................. 10

4 Inclusions and Benefits

Corporate Traveller’s service fees and benefits .............................................................................. 12

5 Client Testimonials

First hand experience with Corporate Traveller ........................................................................... 14

The Collection by Corporate Traveller


SECTION 1: Experts

Personal Travel Experts

As a client of Corporate Traveller, you will have your own dedicated travel expert to save you time and be there should things go wrong. You will always receive local, personalised service 24/7 with no call centres.

We pride ourselves on building great relationships with our clients. We get to know your business and your travellers so you’re always dealing with someone you trust. We consider ourselves an extension of your team - we’re here to make it easy for you.

Corporate Traveller consultants are the best in the industry. Most have graduated through the ranks of our leisure businesses and as a result, when it comes to airfares in particular, their product knowledge and skills are second to none. This expertise is what enables them to deliver savings to your bottom line.

Even our experts have experts – fare rules and conditions change all the time and constructing the right airfare can be an art form. Our Specialist Fares team look for opportunities to construct your fare in a way which can save on the total cost of your trip.

We are committed to having the right resources and skills to provide you with travel expertise, support and advice 24 hours a day, every day of the year. Our Emergency Assist team is staffed by dedicated Corporate Traveller personnel who have access to the same data and information as your day time team.


Emergency AssistanceWe are committed to having the right resources and skills to provide you with travel expertise, support and advice 24 hours a day, every day of the year. Our Emergency Assist team is staffed by dedicated Corporate Traveller personnel who have access to the same data and information as your day time team.

Solutions Experts

From your initial consultation with one of our business development team through to the time you start trading with Corporate Traveller, the focus is always on you. We understand one size doesn’t fit all and work with you to determine your specific needs and implement the right travel solution for your business and your travellers.

Whether you’re bringing a travel provider on board for the first time, or changing from another travel management company, we are with you every step of the way to ensure a seamless transition.

Our team will come and visit your team to ensure we get the relationship off to the right start from day one. Corporate Traveller is on hand to answer your questions and set you up for success.

Business Intelligence Experts

Your Client Relationship Manager (CRM) takes a proactive approach and works in partnership with you to ensure the maximum performance for your travel budget. Their role is to add value at every opportunity through understanding your business objectives. Your CRM works closely with your dedicated travel expert to keep your travel objectives on track.

Combining their experience with the data captured through our proprietary reporting technology, your CRM will provide:

✔ Visibility of your entire programme – seeing the big picture enables more informed decisions

✔ Reporting on missed savings and travel policy compliance

✔ Recommendations on areas for improvement

✔ Cost reduction strategies to drive greater return on your travel investment

You always receive local, personalised service 24/7 with an expert on board

To further support this consultative relationship, your CRM benefits from the expertise of our award-winning customer information team who design data delivery formats to deliver the relevant information for more effective strategy formulation.

Over and above the savings you make as a client of Corporate Traveller, your personal travel expert works hard every day to deliver even more value by utilising their skills, initiative and employing sheer persistence. From negotiating refunds on non-refundable tickets, to arranging room upgrades; obtaining a waiver from an airline to change names and dates on tickets to getting a traveller bar credit after experiencing check-in issues at a hotel.

In the past 12 months, there have been 3186 instances where our account managers have achieved £2.2m in additional value for our clients. We call this our ‘Amplify’ programme and we’re incredibly proud of it.


CT Portal for streamlined travel management

The lynchpin of our technology platform is CT Portal. A single gateway through which you can swiftly access all elements of your travel programme. At its simplest, CT Portal is where you can manage all your traveller profiles. It will also house key information including contact details for your account manager, company travel policy and can be customised to provide links to a range of additional travel, weather and destination information.

As your travel needs develop, other tools and services can be accessed via CT Portal, including:

✔ Corporate Traveller’s mobile apps

✔ Online booking tools – air, hotel, car, rail

✔ Your company’s hotel programme

VelöCT TechnologySECTION 2:

CT’s VelöCT is a range of technology touch points designed to blend seamlessly with the service from your offline Travel Experts and make the booking process as swift as possible. Integral to the development of VelöCT is the principle that clients can simply adopt one or combine multiple integrated VelöCT features, depending on your requirements.

Profile Management

Maintaining up-to-date profiles for travellers is extremely important. Accuracy of information is vital in order to facilitate bookings and minimise any delays at airports with check-in or border security which can be caused by incorrect or out of date information. In addition, traveller preferences can be stored along with memberships of reward programmes to ensure that their travel experience is as streamlined as possible.

CT Mobile Apps – Keeping Travellers Connected

CT Request connects travellers instantly to the best booking tool available – your dedicated Account Manager. During business hours, travellers can quickly request new travel arrangements, no matter how complex. Your travel expert already knows everything about you and combining policy, preference and profile will create options to suit you. Delivered through quick response, you simply choose the one you want.

VelöCT Mobile enables travellers to manage many aspects of their itinerary including online check in, flight status, access bookable destination services, to search and book their own trip components and receive personalised messages.

CT SmartStay app allows you to search for the SmartStay hotels at your destination.


Simple, fast, efficient travel technology

Online Booking Tools

The combination of experienced and proactive travel experts and technology can often be the most powerful way to drive efficiency and leverage savings. For some Corporate Traveller clients, it makes sense to use an online booking tool for selected elements of their travel. We work with you to understand the makeup of your travel profile and recommend the online booking solution which best fits your needs. Unlike many other travel suppliers your dedicated Account Manager is responsible for ensuring that all bookings whether booked offline or through an online tool are checked for quality assurance prior to ticketing.

One of the major benefits of having Corporate Traveller delivering a blended booking solution is our ability to provide insightful management information across both online and offline bookings. This allows us to continually assess the data and work with you to put in place strategies and policies to have a positive impact on your bottom line.

Technology Experts

Behind the scenes we have teams dedicated to ensuring our own systems and infrastructure are not only robust but continually developed. This enables your Account Manager to work productively and efficiently in delivering your travel solution with the right technology for peak performance.

In addition, our Corporate Solutions area is responsible for the development and implementation of online booking solutions and technology products for clients.

Corporate Traveller is committed to ensuring these solutions are at the forefront of the industry.


SECTION 3:

Smarter business travel management offers choice, flexibility and a unique range of travel exclusives to deliver greater value for money to our customers.

The negotiation experts in our travel product teams (both in the UK and globally) and our long-standing partnerships with the world’s leading travel providers, enables Corporate Traveller to extend access to an unrivalled range of travel choices to our clients.

In addition, your dedicated travel experts are able to utilise multi product platforms to quickly source competitively priced options based on your travel preferences. It may seem unusual to have to say it, but a flight isn’t just a flight and a hotel room isn’t just a hotel room. Business travellers have different requirements to holidaymakers. We understand the challenges of travelling for work and incorporate flexibility into our negotiated rates as well as recognition of corporate bookings to ensure the best experience possible.

Smarter Airfare Choices

Corporate Traveller consultants use up to seven sources to find the most suitable airfare for your journey, with at least two of these being unique to our business. We also help you look at the way you are booking fares to identify cost reduction strategies based on buying behaviour, for example, advance purchase. Supporting your dedicated travel expert is a team comprising both negotiation experts and fare construction specialists.

Corporate Traveller ticket over 25,000 airfares a month. With experience like this we are completely confident we will deliver fares which best suit the budget and flexibility you require.

Smarter Hotel Choices

➜Smarter Discounts – Corporate Traveller’s consortia programme brings you hotel room rates discounted up to 15% off from the best available rates – there are 610,000 discounted rates available globally.

➜Smarter Negotiations – On behalf of our Corporate clients, our Room Solutions team have over 20,000 benchmarked rates at more than 6,900 hotels worldwide. These volume-based rates are negotiated exclusively on behalf of your business and include the inclusions and flexibility required by business travellers. For example, 24 hour or same day cancellation, changeable and refundable bookings.

➜Member Rates – Corporate Traveller will manage your hotel bookings to leverage hotel loyalty memberships and their associated rates, offers and benefits. These member hotel rates are available at over 60 hotel brands worldwide.

➜Flexible Payment Options – Corporate Traveller clients can choose from pre-paid, pay on departure or billback payment solutions when booking hotels.


As a Corporate Traveller client you will have access to our unique range of travel products which come with additional inclusions – at no extra cost! SmartStay, Smart Drive and SmartFly rates and fares allows you to cut the costs without cutting the comfort for your travellers. Our Smart Exclusives range is constantly growing, so check in with your business solutions expert for the latest offers in the programme.

What is SmartFly?

Our SmartFly airfares provide travellers and companies with exclusive benefits included in their airfare. These offers include bonus company and individual reward scheme points, fast track to status and status matching offers.

What is SmartDrive?

Rev up your savings on car hire with CT’s SmartDrive offers in conjunction with Avis. Based on bookings for Group B or higher your extras may include complimentary upgrade on Group B or higher, free 2nd driver and 48 hours free GPS in the UK.

What is SmartStay?

There are over 5000 participating hotels in CT SmartStay, each specially selected with business travellers in mind. The inclusions vary from hotel to hotel, but we guarantee there will always be three. The offers include room upgrades, free wifi, breakfast, parking and even laundry.

Smart Exclusives

Smart Essentials Everything you need through a single source

Travel isn’t just about air and accommodation. For our solution to be truly ‘door to door’ we provide everything you need in the air and on the ground, including:

✔ Ground transportation including transfers, taxis, car hire and rail tickets

✔ Assistance with seat preferences and baggage requirements

✔ Visa, passport and immigration assistance from our specialist in house team

✔ Vaccination and travel health consultations with our own clinics

✔ Tailored business travel insurance services


Service FeesStandard Transaction Fees

AIR OFFLINE ONLINE

International £45 £10

European/Domestic (inc. Eurostar) £25 £10

HOTEL OR CAR

Pay on Departure – with flight £10 £5

Pay on Departure £15 £5

Bill Back £20 £10

ANCILLARIES

UK Domestic Rail £10 £3.00

Rail Changes/Refunds £10 N/A

European Rail £20 N/A

Passport/Visa £15 N/A

Foreign Exchange 2%* N/A

Lounge Pass £10 N/A

Cancellations/Refunds £50 N/A

Traveller Tracking £200 N/A

VelöCT Dependent on offering

Credit Card Charges 2%* 2%*

Standard Management Information Reports Included N/A

Bespoke Management Information £50 per report

CRM Services £500 per day

Hotel Programme On application

Loyalty Redemption As per air ticket N/A

Emergency Assist for travel outside 48 hours £25 per booking

All fees exclude VAT

VelöCT Offering

PORTAL Included

MOBILE APPS Included

CT RAIL Included

CT HOTEL £200

CT ONLINE £50050% adoption within 3 months reimbursed

CT ONLINE ENHANCED £1,00050% adoption within 3 months reimbursed

Inclusions and BenefitsSECTION 4:

*Credit card charge for payments by American Express cards is 3%.


Company cost per tonne to offset

Corporate Traveller £2.50

Qantas £6.18

United Airlines £6.85

Air Canada £9.26

Climate Care £7.50

Avios / BA £9.00

Virgin Atlantic £10.00

Air France £15.52

Lufthansa £14.55

There are even more benefits when you bring an expert on board

As well as providing comprehensive carbon emission reporting to a far more detailed level than available elsewhere, Corporate Traveller can now facilitate carbon offsetting through a monthly invoice.

Together with our partner Susterra Limited, your carbon offsets will be chosen from key locations across the globe, using VCS (Verified Carbon Standard).

VCS is the largest independently verified program in the voluntary carbon market. All projects not only reduce emissions but also have additional social, economic and environmental benefits to local communities.

Through Corporate Traveller, the cost per tonne to offset is £2.50 (please see comparison chart – below) which makes the choice to offset an easy one.

cievents is a global, award winning full-service event agency and offers a complete range of event management solutions including venue sourcing, event management, production and digital design.

Their job is to inspire your audience, to stimulate their hearts and minds and drive them to achieve your business goals by creating engaging innovative events, compelling incentive programs and exciting branding and communications.

CT Loyalty is an innovative business rewards programme designed specifically for our clients. Its focus is to enhance our relationship with our customers by providing unbeatable rewards and recognition for their ongoing loyalty and support.

It’s simple, 3 reward points are earned for every £100 spent on any travel. Points can be redeemed against hundreds of items in the CT Loyalty Rewards programme.

Did you know you can now offset your carbon footprint through Corporate Traveller?


Client TestimonialsSECTION 5:

We have been with Corporate Traveller for many years – we are contacted frequently from other travel agents promising the world but they cannot beat Corporate Traveller who know our business needs and go the extra "mile" to provide what we need in a friendly, helpful and cost effective manner. I would have no hesitation in recommending them to any successful company wanting its travel burden lightened.

Kerry Pape, Sunrise Medical Ltd

My company turned to Darren and his team for support in managing media travel requirements for a number of client events. We were exceptionally pleased with the quality and professionalism of his support. Very easy to work with and flexible in ensuring he considers what works best for his clients.

Ian Drinkwater, Co-founder and Director,

Performance Communications Middle East

Corporate Traveller are a valued partner. The team provide friendly, efficient and cost effective services. A pleasure to work with them.

Glynis Holloway, Travel Booker, Starkstrom

Qioptiq have been using Corporate Traveller for just under a year and despite being hesitant at changing Travel Management Companies at the beginning, it has turned out to be the best move we could have made. The relationship I have with our Travel Consultant Dan is fantastic. He is always on hand to help and takes the hard work out of travel planning! He always offers the best solutions when needed and will go above and beyond to make sure myself and my travellers are well looked after and receive the best deals. I cannot recommend Corporate Traveller enough and can undoubtedly say, if you are looking for a Travel Management Company that provides a fantastic, professional and friendly service then look no further.

Tammy Robinson, Qioptiq

Francesca and the rest of the Corporate Traveller team are always quick to react to anything we at Nikon Metrology throw at them. With a large Service & Sales department, we are not always able to give much notice on travel, and quite often an express visa application is also involved which we also use Corporate Travellers services for.

Nothing is ever too much trouble and I always feel confident that if I have booked a car, ferry, hotel or multi-leg international flight for one of my travellers through Corporate Traveller, that everything will go well.

Nina Webster, Executive Management Assistant,

Nikon Metrology


1. OUR PEOPLE

Our company is our people. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community.

2. OUR CUSTOMER

We recognise that our customers always have a choice. We care about personally delivering amazing travel experiences. This is provided with honesty, integrity and a great attitude. It is the key to our company’s success.

The key measure of whether we really are personally providing our customers with an amazing experience, an amazing product and a very caring service is they will return again and again.

3. BRIGHTNESS OF FUTURE

We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future and a supportive working community. They also have the right to see a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.

4. TAKING RESPONSIBILITY

We take full responsibility for our own successes or failures. We do not externalise. We accept that we have total ownership and responsibility, but not always control.

As a company we recognise and celebrate our individual and collective successes.

5. EGALITARIANISM AND UNITY

In our company, we believe that each individual should have equal privileges and rights. In all our countries and all our businesses there should be no ‘them and us’.

1. OWNERSHIP

We believe each individual in our company should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (franchises) and Employee and Leadership Share Schemes. It is important that business leaders and business team members see the business they run as their business.

2. INCENTIVES

Incentives are based on measurable and reliable outcome-based KPIs. We believe that ‘what gets rewarded, gets done’. A reward for producing the needed outcome. If the right outcomes are rewarded, our company and our people will prosper.

3. OUR STANDARD SYSTEMS – ONE BEST WAY

In our business there is always ‘one best way’ to operate. These are standard systems employed universally until a better way is shown. This improved way becomes the ‘one best way system’. We value common sense over conventional wisdom.

4. FAMILY, VILLAGE, TRIBE

Our structure is simple, lean, flat and transparent, with accessible leaders. Our business Model is being one of the worlds best and biggest small business operators. There is a maximum of 4 and sometimes 5 layers. The village is an unfunded, self-help support group that forms an integral part of our structure.

1. Family (Teams – min 3, max 7 members) Villages (min 3, max 7 Teams)

2. Tribe (Areas – min 10, max 20 Teams)

3. Nations/Brands (min 8, max 15 Areas)

4. Regions/States/Countries

5. Board and senior leadership team

5. PROFIT

A fair margin resulting in a business profit is the key measure of whether we really are providing our customers with an amazing experience, an amazing product and a very caring service – an experience they genuinely value and will pay us for.

Our Business Model

‘To become the world’s most exciting and profitable travel retailer, personally delivering amazing experiences to our people, our customers and our partners’.

Our Vision

Our Philosophies

Our Values

Our Purpose

‘To open up the world for those who want to see’.


corptraveller.co.uk

UK - CT The Collection

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