UFM Profile. Short Copy

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United Facilities Management

Kuwait - Oman - Jordan - U.A.E - Egypt - Bahrain P.O. Box 1384 Dasman 15464 Kuwait T: +965 22920001

| F: +965 22477930

www.ufm.com.kw

http://www.ufm.com.kw/

Ver. BD/TEP/NOV16/FA

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Contents

Contents .................................................................................................................................................. 2

UFM In Summary ................................................................................................................................... 3

UFM Company Profile ........................................................................................................................... 4

Services Capabilities ............................................................................................................................... 6

Management Structure: ........................................................................................................................... 9

International Certificates: ...................................................................................................................... 10

Official Licenses: .................................................................................................................................. 14

Reference Projects ................................................................................................................................ 20


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UFM In Summary

Company Name United Facilities Management

Type of Company K.S.C Closed

Country of Incorporation State of Kuwait

Commercial License No. LL/2007/1780

Date of Registration 29/01/2013

Telephone +965 22920001

Mobile + 965 97208886

Call Centre +965 22920000

Fax +965 22477930

P.O. BOX 1384, Dasman 15464, Kuwait

Company Physical Address

Kuwait City, Salhiya, Fahed Al Salem Street,

Souq Al Mutahida, 4th

Floor A

State of Kuwait

Experience Years in FM More than 10 years


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UFM Company Profile

United Facilities Management (UFM) is a leading provider of integrated facilities management

services with over ten years of experience in delivering complete and comprehensive services in the

field of property and facilities management. UFM headquarter is located in Kuwait with operations

covering the GCC and Middle East region.

UFM understanding of an integrated facilities management is

expressed through its holistic approach, the application of

innovative solutions and the comprehensive integration of

services to deliver an efficient, sustainable and responsive

environment to any managed facility. UFM strives to assist and

work hand-in-hand with real estate owners, developers and

building architects to ensure successful sustainability,

maintainability and appeal to their buildings and facilities.

Whether embarking on the development of signature towers, multi-purpose facilities, hospitality

resorts, educational or healthcare facilities, real estate owners and developers are aspiring to deliver

not only an aesthetically attractive architecture but also to ensure a complementary supportive

environment for their tenants that offers comfort, responsiveness and performance. In addition,

facility owners are seeking continuous revenue generation, distinct differentiation and an optimized

return on investment from their facilities.

UFM core business is to achieve such goals. UFM focuses on assisting facility owners to achieve

their financial goals during the lifespan of their facilities. UFM approach delivers an effective

deployment of integrated facilities management services based on latest technologies and proven

procedures to render facilities innovative, comfortable and operationally efficient while ensuring

maximum financial return.

With the deployment of UFM Integrated Facilities Management services, the managed facility is

assured to provide an effective, responsive, sustainable and supportive environment within which end

users, being individuals or organizations can achieve their business or operational objectives:

Effective in delivering on owners’ vision & business strategies

Responsive to tenants’ needs & future requirements

Sustainable through pre-emptive maintenance & unified monitoring

Supportive in providing optimal & comfortable habitat yielding enhanced productivity


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UFM engages real estate owners at early stages of

development, working closely with all stakeholders including

architects, designers, engineers, construction and project

managers to capture the vision, the business goals, and the

operational model of the facility in order to devise the proper

serviceability, sustainability and maintainability platform and

solutions.

The combination of UFM facilities management expertise

with the real estate owners’ dedication to delivering projects

that are sustainable, efficient and environmentally sound yields a successful interaction between

facilities managers and developers to smoothly integrate architecture and usability and apply facilities

management principles within the overall concept and architectural design, promoting a balance

between function, beauty and sustainability. UFM delivers superior experience to real estate

developers by providing a well-thought through facilities management expertise at the design stage,

giving equal priority to servicing and maintaining the facilities.

UFM is a subsidiary of United Real Estate Company (URC), a member of Kuwait Projects Company

(KIPCO). URC is one of the largest companies in the Middle East region specialized in real estate

development providing the highest level of quality services to its investors for more than 40 years.

With its expertise and practical know-how, coupled with its financial strength and solid backing from

KIPCO, UFM is considering a leading provider of integrated facilities management services in the

region. UFM portfolio of facilities management projects include a sizeable number of properties,

including skyscrapers, high-rise office buildings, multi-purpose centres, industrial parks, hotel and

resorts, conference centres and residential buildings.

In line with KIPCO’s culture of excellence and quality in business, UFM continues its dedication to

the highest standards in delivering its services. UFM excels in all facets of facilities management

services starting with its dedication to recruit the top professionals in the industry. Its emphasis on

continual training ensures that all its personnel are up-to-date with the latest trends in the facilities and

property management market.

UFM is passionate about excellence through systematic adherence to internationally recognized

operating standards. UFM is dedicated to high quality standards by applying field-proven policies,

procedures and operation manuals to deliver best-in class services while monitoring operating cost

and achieving outstanding tenant satisfaction and retention.


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Services Capabilities

UFM provides a one-stop-shop for all services related to the commercial activities, operation,

maintenance, safety and security and other activities required to manage, operate and sustain a

building or a facility of any type.

UFM services include property and commercial management, infrastructure and technical

maintenance, health and safety, sustainability, energy management, safety and security, cleaning and

other value-added services.

UFM integrated facilities and property management services are delivered with outstanding quality

management while maintaining cost-reduction throughout the life cycle of the facility.

UFM service portfolio includes the following:

FM Consultancy Services

∙ CAFM system procurement & implementation

∙ IT & CAFM system assessment

∙ Valuation & advisory services

∙ Technical reliability analysis

∙ Risk assessment of critical infrastructure

∙ Quality assurance

∙ Energy management

∙ Sustainability management

∙ Operational marketing services

Property Management Services

∙ Property evaluation

∙ Property marketing

∙ Tenant screening and selection

∙ Contract management

∙ Rent collection

∙ Legal and legislative compliance management

∙ Fit-out and move-in management

∙ Move-out and handover management

∙ Emergency preparedness management

∙ Fit-out manual development and fit-out management


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Hard Services

∙ Building & Fabric

∙ Infrastructure and civil works

∙ MEP systems

∙ Building Management (BMS)

∙ HVAC

∙ Fire safety systems

∙ Plumbing and drainage

∙ Conveying System

∙ Decoration & Refurbishment

∙ Fit-out

Soft Services

∙ Security services

∙ Health and safety

∙ Cleaning services

∙ Rope Access cleaning

∙ Waste management & Recycling

∙ Landscaping & Indoor plants

∙ Office/ housekeeping

∙ Pest control

∙ Visitor management

∙ Hospitality & catering

∙ Parking management

∙ Valet parking

∙ Concierge


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Facilities Management Services

∙ Integrated FM Services

∙ Workplace health & safety

∙ Contract administration & management

∙ Inventory management

∙ Space management

∙ Facility Management System implementation

(CAFM, CMMS)

∙ FM Procurement Management

∙ Document Control

Business Support Services

∙ Emergency Plan

∙ Condition assessment

∙ Capital planning

∙ FM Quality control

∙ Regulatory audits and compliance

∙ Information Technology

∙ Supply chain management

∙ Stationary & office supplies

∙ Document management

∙ Special event services


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Management Structure:

Coming out of more than 16 countries around the world, UFM team is formed of the best and skilled

employees, each in his/ her field of specialization.

Our team members should have the minimum academic qualifications and practical experiences to

enable them to perform their duties to the satisfaction of our clients.

Our targets and standards are met by the employees who are carefully selected to implement our

strategy and mission.

We believe in the continuous learning and adopt mandatory training courses in MEFMA and IFMA

to be acquainted of recent developments in facility management career on both regional and

international levels. Also, we conduct the employee’s monthly/quarterly appraisal to provide our

senior management with points of weakness and strengthen for better performance.


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International Certificates:


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Middle East Facility Management Association (MEFMA), the dedicated platform for the industry, by the

industry, serving the GCC.

Supported by UFM: MEFMA as a non-profit association provides a dedicated platform for FM professionals,

wider construction industry stakeholders and owner associations.

Education, knowledge sharing, thought leadership, legislative governance and face-to-face networking events

are all significant components of strategic FM to be promoted, supported and implemented by MEFMA and its

members. MEFMA acts on behalf of the FM community, for the community.


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Official Licenses:


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Reference Projects

UFM Projects in Summery

UFM is managing more than 100 projects inside State of Kuwait and the Middle

East region. For example, but not limited to, we are managing the following

projects:

In Kuwait Other Countries

KIPCO Tower

Salalah Gardens Mall – Oman Al-Shaheed Tower

City Tower

Gulf Investment Company

Roaches Tower – Lebanon Safir International Hotels

Marina Hotel

Marina Mall Aswar - Egypt

Discovery Mall

Saleh Shehab Resort Al-Abdali Mall – Jordon

Al Kour Resort


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KIPCO Tower

The Smartest Building in Kuwait. An iconic project in the heart of Kuwait city.

KIPCO Tower is the first of its kind in Kuwait, offering office spaces, luxurious apartments, as

well as retail outlets within a single project. The tower is equipped with facilities exclusive to the

structure. UFM is offering an Integrated Facilities Management

Project Information

Land area: 4852 m2

Floors: 60

Height: 240m

Location: Kuwait City

Opened: 2011

Working Hours: 24 Hours

UFM Services: Integrated FM Services

MEP & BMS Management

Cleaning & Waste Management

Telecommunication & Internet

Control Access System

Parking Management

24 Hours Emergency Services


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Gulf Investment Corporation

GIC has been the premier Development Investor for the GCC Region.

Gulf Insurance Company (GIC) head office is located in State of Kuwait, where more than 240

employees manage the financial matters of the international investments. UFM is supporting GIC

employees by handling FM - related activities which aren't a part of GIC core business.

Project Information

Land area: 6121 m2

Floors: 14

Height: 160 m


Opened: 1999

Occupancy: 100%

UFM Services: Integrated FM Services

Technical Operation Management



Parking Management


Firefighting System


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Marina Mall

Marina Mall the biggest in the Salmiyah City the commercial area of Kuwait

Located in the Heart of Salmiyah, Kuwait’s top retail commercial area, Marina Mall is always a top of

mind destination to any person seeking quality time with friends and family. UFM is providing all the

services to the mall and the marina area

Project Information

Land area: 416644 m2

Floors: 3

Type: Retail

Location: Salmiyah City

Opened: 2002

Occupancy: 100%

UFM Services: Integrated FM Services:

Technical Operation Management



Parking Management


Firefighting System


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Discovery Mall

Discovery ‘Child Development Centre that encourages Education, Scientific and

Environmental awareness as well as Entertainment events for children of all

UFM has been handling the facility management of Discovery Mall and its security and cleaning

needs since 2009 the design stages. The mall is a specialized retail concerned with children

development

Project Information

Land area: 7833 m2

Floors: 3

Shops: 126

Location: South of Kuwait

Opened: 1997

Occupancy: 100%

UFM Services

Conveying Systems

MEP Services

HVAC & Climate Control

Parking Management

Cleaning Services

Firefighting System


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Saleh Shehab Resort

Saleh Shehab is a 105 chalet resort located in Julai'a, to the south of Kuwait.

Built on a plot over 46,000 sqm, the only resort in Kuwait with a retail component, hosting a variety

of restaurants and cafes & 3 Swimming Pools. limits access to chalet owners and their guests, UFM is

managing all the services for the resort since the opening.

Project Information

Land area: 46,000 sqm

Chalets: 105

Shops: 5


Opened: 2009

Occupancy: 100%

UFM Services

Occupancy Planning Management

Tenant Relation Management

Rent & Service Charge Collection

MEP Services

Housekeeping Services

24 Hours Helpdesk


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Safir International Hotel

Safir International is one of the oldest and prestigious hotels in Kuwait.

Overlooking to Arabian Gulf and Kuwait towers, the hotel considered the largest one in Kuwait City,

it has a swimming pool, Sport Club & Convention hall, UFM is offering a range of services to both

hotel and the hall.

Project Information

Land area: 5228 m2

Rooms: 146

Floors: 19


Opened: 1992

Stars: 4

UFM Services

Firefighting System

Swimming Pool Maintenance


Pest Control Services

MEP Services

Waste Management


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American United School of Kuwait

American United School is a modern 12,000 square meters facility valued at KD 33 million.

The campus features four playground areas, & creative outdoor learning activities. Two basements

which house the school cafeteria, multipurpose rooms for physical education, art and music studios, as

well as a regulation size gym with a jogging track plus two swimming pools.

Project Information

Land area: 12,000 sq

Class Rooms: -

Floors: 4

Type: Private School

Location: Sabah Al Salem

Opened: 2014

UFM Services

Cleaning Services

Waste Management

Security Services



Event Management & Support


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Salalah Gardens Mall – Oman

The development embraces traditional Omani architectural styles Mall in the heart Of

Salalah City in Oman

The Mall is built in coordination with the Omani Ministry of Tourism and includes a wide

variety of shopping, dining and entertainment options such as the first modern cinema complex in

Salalah. The mall features a designated souq area and hotel apartment.

Project Information

Land area: 65367 m2

Shops: 148

Floors: 3

Occupancy: 75%

Location: Salalah - Oman

Opened: 2011

UFM Services: Integrated FM Services:

MEP Services

Conveying Systems Services

Security Services

Cleaning Services


Waste Management


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Aswar Residencies – Cairo

Aswar Residences is a residential community located on the eastern side of New Cairo,

Egypt.

A thriving modern city currently being developed 40KM from Cairo, Egypt. The project consists

of 75, three-story villas, landscaped gardens, , in addition to a clubhouse which houses a gym and

an outdoor swimming pool.

Project Information

Land area: 114,374 m2

Villas: 75

Floors: 3 each Villa

Facilities: Gym & Swimming Pool

Location: East Cairo

Villa Types: 3 (A,B,C)

UFM Services

Integrated FM Services:

Design Consultancy

CAFM Implantation Consultancy

MEP Services

Landscaping

Swimming Pool & Water Features

Maintenance

Cleaning &Waste Management


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Al Abdali Mall – Amman

Under Sunrise (JV with MAB)

Abdali Mall is the first development of its kind in the country. It boasts open-air food

courts and indoor-outdoor restaurants, a cinema complex as well as indoor waterfalls.

With a conscious to have a positive impact to the community, the built environment, and the new

area of Abdali, the mall is designed to reduce and reuse its’ water and energy consumption, thus

allowing it to be a more sustainable development.

Project Information

Built Up area: 227,000 m2

Parking: 2400 Cars

Floor: 5

Opened: Sep 2016

Location: Amman

Type: Retail

UFM Services

CAFM

MEP Services

Conveying System Services

Car Park Management

Landscaping

Cleaning &Waste Management

UFM Profile. Short Copy

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