TSI Solutions IT Managed Services:

Automated Monitoring 24/7Management Reporting Remote Monitoring Remote supportIT Support ServicesVOIP Phone Service Provider

TSI Key Beneficial Systems and Management Business Factors

TSI System Management Benefits Immediate Localization of System Issues Systems Alert and Performance Reporting Systems Diminished exposure to preventable network downtime

TSI Business Management Benefits Increased operational productivity due to increased uptime Network Performance Status Reports for Management Alleviation of IT budget spending due to more predictable IT project and IT support service schedules

TSI IT Network Operations Center

TSI’s Client Network

TSI Automatic Service Ticketing and Reports Generation

Systems Alerts are sent to you

Systems Alerts to TSI’s Response & Support Professionals

TSI Managed Network Services

Problem Resolved by TSI Support Team

TSI PC & Server Managed Management Plans TSI – Managed IT Support

Unlimited Phone Support Unlimited Remote Control Support Microsoft Application Support Handheld Support

TSI – Managed IT Maintenance

Online Asset Management Online Desktop Optimization & Management Online Spyware & Adware Removal VPN Client Management Customizable Server and Network Alert and Performance status Reports

TSI Additional MSP and IT Solutions OfferingsTSI: Beyond Help Desk, Remote Network Management, and Network Monitoring and

Reporting…TSI On-Site / Off-Site Data Backup ServicesTSI Data Storage ServicesTSI Instant Messaging LoggingTSI Server Hosting ServicesTSI Email Archiving SolutionsTSI Website Hosting Services

TSI Solutions Managed and IT Support Services overview TSI Server and Desktop Security

Services TSI partnered with industry-leading companies like,

ESET, Microsoft, IBM/Lenovo and have standardized effective antivirus solutions for your network including:

Comprehensive, real-time file system protection against viruses, spyware and other malware for servers and workstations

Comprehensive, real-time Exchange and Internet email message scanning

Comprehensive, real-time protection against web or other internet-based threats

Detailed Network Server summary reports – upon specified request, TSI can provide you with valuable information about threats, performance lapses and malfunctioning end-user processes, including the effectiveness of the system components listed above.

TSI Proactive Monitoring and Management

We know You business depends on TSI Support to ensure that your network is reliable. When it comes to critical components, we should know about problems before you do and should be able to remediate and/or rectify the problem quickly and communicate with you about them effectively. We’ve partnered with Level Platforms – a Microsoft Gold Partner – to implement their enterprise management suite that allows us to:

Proactively monitor the health level of all equipment we deploy – servers, workstations, switches, routers, security appliances, printers, and other network devices and appliances

Proactively monitor the status of key network services – antivirus, backups, Exchange, web services, etc.

Centralized patch management – ensures all servers and workstations are protected with the latest security updates and hot fixes

TSI Solutions Managed and IT Support Services overview TSI Proactive Monitoring and

Management – (Continued)

Centralized asset management – ensures that we have accurate and updated data in near real time accessibility that is relative to the specific hardware and/or software deployed on your network, and area aware of any changes.

Tightly integrated with Help Desk – as the system detects issues, appropriate staff are immediately identified and alerted to take the most appropriate action.

Tightly integrated with CRM systems – when you speak with non-technical staff, whether its sales, billing, or account management, they’ll have immediate access to an updated and centralized repository of information.

Proactively monitor Generate detailed summary reports – Relative and customizable to all items above.

TSI Data Backup and Recovery

After researching and evaluating several products, we’ve again chosen to go with an industry leader; Symantec. The current version takes a complete image of the server, stores it as a set of recovery points (monthly base + monthly increments), and provides end-users with the ability to access files and folders stored in recovery points using a web browser, in most cases without technical support intervention.

External hard drives store mirrored copies of the recovery points, and when taken offsite provide an additional layer of recoverability. TSI recommends a set of two drives per server (one active and one stored offsite at any point in time).

TSI welcomes you to join an industry leader in Professional IT Support and Solutions Services

TSI Solutions’ complete IT Support and Solutions Services come from years of experience working with IT Industry leaders and has been successfully satisfying our business client needs for many years with the following simple customer-focused and professional formula of:

Technology System Integrator

TSI: Certified and Authorized Partner Professionals of…

Microsoft Cisco Apple Unix Linux Symantec Novell

What are some of TSI Solutions additional IT/Network Solutions & Services?

High standard of support on end-to-end solutions, including:

• Professional Telephony Consultation Services• Strategic Technology Planning Services• Full-Cycle Project Management and

Deployment Industry-leading technology expertise

and service capabilities• Not simply desktop and peripherals break/fix

services• Pre- and post-sales professional and

consultative services• Authorized IT Providers and support for

leading-edge technology solutions

TSI consultation on Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs:

• Technology lifecycle services• Enterprise networked storage• Server consolidation and migration services• Networking infrastructure design and support• Security services and consulting• Business continuance and disaster recovery• Converging and new Emerging technologies

In-house IT Support vs. TSI Support

IN-HOUSE IT SUPPORT

• Hardware/software knowledge

• Subject to vacation, illness, injury, termination

• Added costs including Workers compensation and Liability and Health Insurance

• Higher annual cost of employee salaries

• Employee Retention / Longevity

TSI SUPPORT TEAM

• Complete end-to-end IT solutions knowledge

• IT Support Services and Server Monitoring and Emergency Support 7 Days a week

• No employee coverage costs

• Customizable service plan options to embrace the concerns of your bottom line.

• Client references from well known industry-leading and long-time business clients

In-house IT Support vs. TSI Support

• IN-HOUSE IT SUPPORT • TSI SUPPORT TEAM

• YOUR ORGANIZATION

Level 1 Level 2 Level 3

TSI VOIP Phone ServicePhone technology of the future

• TSI Plan and services• TSI Voice provides all the functionality of on-

premise PBX systems without the hassle or expense of managing it yourself. With years of demonstrated business communications experience, trust TSI Voice to manage your business voice over IP (VoIP) phone services

• . • Service Pricing:• $49.99 per line monthly• $5.99 per extension

• Features & Benefits• · Phone number (New Or Existing)• · Extension dialing • · Voicemail• · Caller ID • · Call forwarding • · Web-based system management tools• · Auto attendant • · Music on hold • · Virtual VoIP phone on computer • · Cisco phone setup and configuration