TROLL = Threats and violence as a working environment issue.
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Transcript of TROLL = Threats and violence as a working environment issue.
TROLL = Threats and violenceas a working environment issue
Team leader
employee
safety representatives
Union
Manager
3 party cooperation
Municipal executive
Mayor
Senior safety representative
Senior Union representativeHead
manager
Administration chief
Work Environment Committee
Department of working environment
The purpose of the Act
a) to secure a working environment that provides a basis for a healthy and meaningful working situation, that affords full safety from harmful physical and mental influences and that has a standard of welfare at all times consistent with the level of technological and social development of society,
The purpose of the Act
b) to ensure sound conditions of employment and equality of treatment at work,
c) to facilitate adaptations of the individual employee’s working situation in relation to his or her capabilities and circumstances of life,
The purpose of the Act
d) to provide a basis whereby the employer and the employees of undertakings may themselves safeguard and develop their working environment in cooperation with the employers’ and employees’ organisations and with the requisite guidance and supervision of the public authorities,
e) to foster inclusive working conditions.
Duties of safety representatives
(1) The safety representative shall safeguard the interests of employees in matters relating to the working environment. The safety representative shall ensure that the undertaking is arranged and maintained, and that the work is performed in such a manner that the safety, health and welfare of the employees are safeguarded in accordance with the provisions of this Act.
Safety representativ vs. trade union
Safety representativ
Trade union
Responsibility area: All employees Their own trade union members
Election: All employees (not the manager)
Their own trade union members
Rights are described in:
Working Environment Act
Basic agreement
Supervisory tasks: Health, safety and environment
Labor law matters (eg employment contract and negotiations)
Complicity:be consulted in the work environment issiues
be consulted in the work environment issiues+ negotiations
Right to halt work By dangerous work Non
History
Mainly the care units saw the problem
In Fredrikstad municipality they are filling out deviation forms
We have around 15 000 deviations a year
UnderreportingMost of them from the care units
but also schools and social services
3 party cooperation at every individual workplace
Deviation form
Nr. Dato Kode bruker
Stikkskade
Klor
Klyp
Spytting
Spark
Lugging
Skalling
Risting
Slag
Biting
Verbal utagering
Truende situasjoner
Navn ansatt Fødselsnr.(11 siffer)
(Hendelsesforløpet skrives på neste ark, bruk skade nr.)
History
The Care units required courses in acting out/aggressive behavior.
a group was put together to create a series of courses
To make a plan what one should do with the challenge
Important for us to distinguish between professional handling and physical handling
Objectives of the course
move decisions from individual to system level
It should not be up to the individual employee to decide when a situation becomes too uncomfortable/dangerous
Employees must be able to physically free themselves in an attack situation.
Know how to prevent battles
Setting boundaries
Individual level
System level
Objektives of the course
how can my body language have a dampening effect
An example here is that love and affection is often expressed with the same body language as aggressive behavior.
Know how to take care of each other after an incident
Aftercare of the employees
How to take care of employees who has been exposed to aggressive behavior?
We created a procedure for managers.
We created guidelines for debriefing conversations
Systematics
3 days courses for educating experts/supervisor at their own individual workplace.
that teaching their own individual workplace practical and theoretical.
adjusted to the challenges that the individual workplace has
The course
3 days½ day theory1 ½ day practical trainingLast day with the leaderGoing through the
procedures.manager and
expert/supervisor create lessons for their own individual workplace
question 3 parties cooperate must ask them selves
What kind of challenges do we have in our workplace?
What kind of skills do we need to deal with those?
Procedures
The procedures are adopted in ”AMU” (cooperation agency for politicians, management, union- and safety representatives)
Training in the handling of TROLL What to do in a threatening
situation. How to follow up employees who
have been exposed to aggressive behavior.
Necessary steps after a traumatic incident
Attachments to the procedures
Information meetingDebriefingDefusingWritten information to
employees and their families about normal reactions.
Report to the PoliceGuidelines for debriefing
conversations
4 phases
Preventing
Deescalate
Damage averting
Aftercare
Positioning
Proximity/distance: body language of caring and love is almost the same as the attack / anger / intimidation. Positioning as proximity, eye contact, frontal, touch, etc.
Fast / slow movements: fast and large movements can signal aggressive intentions