Trimax Corporate Presentation

Trimax IT Infrastructure & Services LimitedCompany Presentation

Contents

2

About Trimax

Started in the year 1995 Headquartered in Mumbai 70+ million dollar turnover with 20 offices across 7 countries 1700+ employees ( CCNA – 400, CCI - 3, MCSE – 300, ITIL

Certified – 10) across India servicing more than 350 Customers across more than 100 locations

Backed by Banyan Tree Fund - anchor by FMO (Netherland) & DEG Germany Private Equity

Commenced operation by complete set of offerings as System integration, Managed services and Data center

Offers end-to-end solutions to meet IT needs of customers

3

Achievements & Recognitions

Achievements Running Managed Network

Services and Managed SaaS with BSNL in Partnership with Cisco and Microsoft

Partner of British Telecom for Managing their Domestic Links in India

Setting Up, Operating and Supporting Data Centre and DR Site for Maharashtra State Road Transport Corporation Ltd

Setting Up, Operating and Supporting 1 Lakh Sq Ft of Data Centre at Bangalore

4

Recognitions Accredited with the prestigious

ISO 9001:2000 quality certification

Security operations center certified on ISO 27001

Empanelled System Integrator for Bharat Sanchar Nigam Ltd

Recognized by international call centers & BPO, as their trusted IT vendor for products & services

Leading integrator to provide WAN solution over BSNL MPLS-VPN network

Anywhere Anytime Presence

5

USA Dubai India China Bangkok Singapore

ITI-Trimax Datacenter, Bangalore

Ahmedabad Bengaluru Chandigarh Chennai Coimbatore Delhi Gurgaon Hyderabad Jaipur Kolkata Mumbai Pune

Trimax Service Pillars

6

Network Services

IT Infrastructure

Datacenter

Managed Services

Server-side

Computing

BuildEnd-user

Computing

LAN/WAN

Software

Services

Unified comm

Contents

7

Trimax Service Offerings

8

System Integration

01

Data Center

02

Managed IT Services

03

Managed Network Services

04

Domain Training Services05

Trimax Service Offering

s

System Integration – Complexity Simplified

9

Government and Public Sector

Telecom

Defence

Manufacturing

Call Center and BPO

Banking and Finance

Media and Education

Service offerings Turnkey Computerization ERP Implementation Data Centre Infrastructure Building

Management Wide Area Networking Facility Management Services Training, Quality & Improvement

Process Third- party Application Deployment Portal Designing, Deployment and

Maintenance Supply Installation & Maintenance of

IT Products

Sectors


Delivery Approach Authorized reseller for world’s renowned IT products companies.

Product offering includes desktops, server, printers, scanners, UTM & firewall appliances, structured cabling systems etc.

Specialized team for deployment of Microsoft products

Expertise in deployment of Linux, Novell and SCO Unix.

Turnkey solutions on any hardware & software platform

Own team for remote Network, Desktop & Server Management.

State of art software tools to monitor the deliverables such as delivery, implementation & post sale support.

Accept challenges of Build, Own and Run concepts of IT infrastructure solutions & services.

10

11

Managed Network Services

Trimax runs Managed Network Services on BSNL InfrastructureLink & Router MonitoringCustomer InterfaceCo-ordination with BSNL for issue resolutionEmpanelled System Integrator of BSNL

Role of TrimaxOnly Partner for Delivering Managed Network ServicesAdding more than 250 Link Management / MonthOnly Partner for Managed Messaging Services

Managed SaaS Services

BSNL has launched Managed SaaS Services in partnership with Microsoft

Hosted Messaging Service Live

Trimax is the Managed Service Provider and Customer Interface

Co-ordination with BSNL for issue resolution

Role of TrimaxOnly Partner for Delivering Managed SaaS Services

Generation of Leads, Customer Presentation, Quotation and Closure

Single Point of Contact for Implementation of Service and Support to Customer

Partnership to provide you with best-in-class services


BOOT – Integrated delivery with focus on quality and change management

12

Ongoing Project Management

Service Quality Assurance

Ongoing Change Management

Trimax’s approach to solution delivery is based on the ITIL service management framework with strong project management and quality assurance

Solution Components – Trimax has proven end-to-end solution capability

13

HardwareElectronic Ticketing (ETIM)

22500 Units Pass Reading devices

Computing Desktop, Printers,

UPS, ServersData Center

Planned, Designed and Built

Networking Routers, Switches,

Internet connectivity (with cabling)

Storage Storage Area Network

(SAN), Tapes and peripherals

SoftwareIn-house DevelopmentETIM application solution

Prints ticket with various rules and exceptions around concessions and special cases

Loads data and information around trips, booked tickets

Generates key reports like inspection, stage etc

Online Reservation System (ORS)RFID Pass Authorization S/WLanguage Transliteration S/W (English to Marathi)Network Monitoring ToolPayment Gateway IntegrationBusiness Support System

Off-the-shelf ProductsOS, Security ware, other std s/w products

ServicesInformation system strategy24X7 HelpdeskTraining (Ops, Sys Admin)Infrastructure Services

Disaster Recovery End-to-end IT Facilities

Management Services Security & Network integration,

monitoring & maintenance Identity and access management

Application Services Data migration and digitization Application Integration Firewall Configuration Security Patches/ Updates OS installations Service Level Agreement (SLA)

management

BACK

Datacenter approach – From evolution to innovation

Trimax’s offers end-to-end Datacenter creation, management ,training and innovation services to enable it’s customers to focus on their core competency of value creation.

Plan

Build

Support

Manage

Train

Innovate

PLAN

Identification of business benefits

1 Consult

2 Design

INNOVATE

Commercialization of new ideas

1Breakthrough uses of technology

2Process improvements

SUPPORT

Break fix and monitoring

1 Maintain

2 Monitor

TRAIN, AUDIT & CERTIFY

Training & certifications

1 Facility certification

2 People certification

3 Process Training

4 Datacenter Audit

BUILD

Implementation of plans

1 Procure

2 Integrate

3 Deploy

MANAGE

Full lifecycle support of infrastructure systems

1 Service Delivery

2 Service support14

Datacenter lifecycle – A holistic approach

Key steps undertaken to build, manage, train and innovate for both captive and third-party datacenters are:

Plan

Consult Design

Mapping business need to datacenter requirements

Datacenter Design, Review, Validation and Evaluation

Build

Procure Integrate

Best in breed IT/Infrastructure equipments

Integration of all sub systems

Deploy

Test and commission

Manage

Service Delivery

Service Support

Assess network, computing, and storage resources

Troubleshoot network and data center environment

Support

Maintain Monitor

Need based support and periodic reporting for IT

Consistent monitoring of IT infrastructure and system on SLA basis

Innovate

Technology Breakthrough

Process Improvement

Driving Efficiency gain through usag e of new technologies

Baseline as is study for driving improvements

Train, Audit and Certify

TrainingCertific-ations

GapIT, Non IT and Best Practices

IT Platforms & Process / Industry Certifications

Audit

Baseline Analysis of IT and Non IT Platforms

15

Datacenter – Well diversified services suite

16

Data Center Services

Hosting services Managed services

Co-location

Dedicated hosting

Managed security

Server mgmt

Network mgmt

DR & Managed storage

Backup & restore

DDoS Defense

Application specific web hosting like blog, social n/w, games

Basic server mgmt

Managed OS

Virtual private servers

Shared hosting

Managed DB

Managed load balancing

Managed storage device

Storage solutions

SaaS (ERP, CRM, Proj. mgmt, star

office

Network device mgmt

services

Managed firewall

Managed Intrusion detection

Vulnerability assessment

Patch test & application

Server hardening

Penetration testing

AV streaming services

Unified communicati

ons

Managed video

surveillance

Hosted call center

Value added services

Hosted Email

RIM services

Phase II services Launch Services

BACK

Managed IT Services – Facility Management – Your back-end tasks remains our foremost responsibility

17

Involves an effective combination of people, process and tools to

ensure that your IT infrastructure is in top operational condition

Our FMS clients receive IT infrastructure services in a prompt and

organized manner to support uninterrupted business as usual

We cater to the 365x24x7 service demands, both onsite and

remotely, and undertake complete responsibility of ensuring

availability and performance of your IT Infrastructure as per SLA.

Our services are backed by over a decade’s domain experience in

providing products and services to clients across industry.

18

Service Offerings IT Helpdesk Services

Call management

Asset and inventory management

Client recovery services

Vendor management Server / Systems Management Desktop Management Network (WAN & LAN) Management Database Management Back-up Management Application Support Data-Center Management Mail Management Services

Managed IT Services – Facility Management – Your back-end tasks remains our foremost responsibility

19

Our Key Strengths Our technical knowledge to offer direct support to large installation across

diverse platform comes from our long standing association with Global leaders like Intel, Microsoft, HP, Cisco, Lucent, Novell, Oracle, SAP etc.

We have committed and highly qualified professionals to support your IT requirements in the remotest possible region of India

State-of-the-art fully functional NOC/SOC delivering services remotely

We have years of experience in managing complete IT infrastructure for large and diverse client base from telecom, BFSI, Government and IT/ITES sectors

Managed IT Services – Facility Management –Your back-end tasks remains our foremost responsibility

Calls

Calls

54 (54)

Appl. Config

22 (18)

Desktop Conf

7 (17)

4 (6)

Total Calls

Top1

Chex

Top 3 Category

Total Calls

Top 2 Sub Category

Top2 Calls

Top 3 Process

Top3Call

sDesktop Config

Loose cntn

Top 3 Sub Category

Top2Call

sTop3

51 (69)

Appl config

41 (39)

Mouse Issue

22 (19)

Printer config

11 (11)

12 (15)

Appl. Config

16 (15)

Phone Config

13 (19)

Desktop Conf

Nwk cordnt

183 (165)

Top1 Calls

Appl Config

113 (90)

Phone Config

32 (49)

Loose Connect

ion

EmailAppl

Config18

(17)22

(19)

Hardware120 (98)

Software EPS170

(165)

Primus IB

95 (92)

27 (24)

Monitor issue

14 (7)

Coordination 78(52) Desktop Configuration 146 (183)

Archive 4(2)

29 (39)

0

50

100

150

200

250

300

Software(262) Desktop Configuration

(152)

Hardware (131)

Coordination (86)

Email (25)

183

146 120

78

22

79

611

8

3

Total SR Total TT

0

50

100

150

200

250

EPS (207) Primus IB(102)

Chex(60) COE (44) GRS(28)

170

9554 38

21

37

7

66

7

Total TT Total SR

20

Reporting & MIS

Managed IT Services – Facility Management –Services are based on the leading practices in IT

service management

21

SLA Management

Managed IT Services –Facility Management –Services are based on the leading practices in IT service

management

Service Level Agreement

Service A Service C

Internal Organizations External Organizations

IT Infrastructure

Service B

Operation Level Agreements Underpinning Contracts

22

Escalation Chart

Second Level

Third Level

First Level

First Contact

Final Level

Global Service Desk IPLC: 4000

TL Technology, CHD

TL Technology, BGL

TL Global Service Desk

TL Technology, MUM

TL Technology, CHN

TL Technology, GGN

Manager Technology,

MUM

Manager Technology, CHN

& BLR

Manager Technology, GGN

& CHD

DL Technology

Head Technology

Fourth Level

Managed IT Services –Facility Management —Services are based on the leading practices in IT service

management

23

Change Management

Problem Management

Event/Incident Management

Service Desk

Release Management

Configuration Management

Service Level Management

Capacity Management

Availability Management

Financial Management

IT Service Continuity

Management

Business, Customer, Users

Service Strategy & Design

Service Transition & Operation

Service Management

Managed IT Services –Facility Management – Continuous improvement and best practices coupled by growth

24

Project Initiating Phase

Project Planning Phase

Project Executive Phase

Project Controlling Phase

Project Closing Phase

Collect Information on Project Status

Conduct Stakeholder Review

Report Project Status

Control Project Scope

Control Project Schedule

Control Project Scope

Control Project Schedule

Major Changes

Assess & Analyze Project Status &

Performance

Well-defined Project Management and change control procedures

Control Project Resources


25

115

58

35

110

122

65

40

14

26

135

74

46

18

32

159

96

52

2319

0

20

40

60

80

100

120

140

160

Year 2006 Year 2007 Year 2008 Year 2009

Sparsh IGS Fis Reliance Adventity

FMS Manpower Growth


26

Trimax FMS Advantage

Entirely Managed by Trimax Engineers Qualified Technical staff In-house Technical training programs Training to support specific customer requirement 10% Bench strength to support the services Highly experience Core Technical team at back office

Managed IT Services – Facility Management – Continuous improvement and best practices coupled by growth

27

Best Practices followed at the site

Weekly Meetings with MOM

Trainings for Updating Engineers on Technology

Soft skills ( Behavioral Training )

Employee Satisfaction ( Identifying STAR performers and giving them a growth

path)

Customer Satisfaction Survey and Analysis

Process defined and followed

Quality Control Procedures

Confidential and Protected DATA

Non Disclosure Agreement


28

Our Operations in brief

Trimax draws on the skills and expertise of carefully chosen professionals to provide comprehensive and integrated infrastructure management remotely.

Our Network Operations Center (NOC) and Security Operations Center (SOC), operated from our state of the art facility in Mumbai

Managed IT Services – Remote Infrastructure Management – Assured health monitoring of your IT assets

29

What we guarantee to our customers

24/7 operational monitoring

Single window that caters to all IT infrastructure needs

SLA based service management

Improved asset utilization

Reduced operational & maintenance cost

Secure and timely, fast services and support


30

Our differentiators

Extensive reporting (Trend and Real-time Analysis)

Optimized solution for low bandwidth connectivity

Secure and Scalable technology architecture

Integrated Knowledge base

Quick installation, configuration and implementation

Multiple Views / Executive reports

CTO/CIO

System/ Network Administrators


Our RIM service offerings

ITIL compliant processes, ISO 27001 certified

SLA visibility through checkpoints across the management team at all stages

Pro-active system monitoring and trending

Call monitoring through our dedicated quality team

Redundant connections to ensure guaranteed availability

Disaster Recovery Site in Bangalore

Managed IT Services – Remote Infrastructure Management – Leading IT management and

monitoring operations

31

RIM Services Portfolio Availability/Health Monitoring

Usage Analysis

Asset/Software License Tracking

Change Management

Preventive Maintenance

Patch assessment and deployment

Capacity Planning

Application Monitoring & Management

Failure/Fault Prediction & Management

Security Reporting

Performance Analysis/Bottlenecks

IT Auditing and Accounting

Network Management

Our RIM service offerings ITIL compliant processes, ISO 27001

certified

SLA visibility through checkpoints across

the management team at all stages

Proactive system monitoring and

trending

Call monitoring through our dedicated

quality team

Redundant connections to ensure

guaranteed availability

Disaster Recovery Site in Bangalore

Managed IT Services – Remote Infrastructure Management – Leading IT management

and monitoring operations

32

Benefits to an end- customerGet round the clock coverage. We offer

flexibility in selection.

Cost of Engineers are shared and hence

customer do not pay for “idle” hours

Trimax NOC is managed by Experienced

Service Managers and they review service

with Customers periodically.

For a customer with about 25 server, 300-

500 desktops and associated N/W the

savings could be over 40%

Higher User satisfaction with lower TCO

Benefits to a partnerRich NOC without up-front investment

Expert /skilled engineering support

Free from operation issues

No customization or training required as

per the evolving technology

Value to You


BACK 33

Networking Services – Secured and connected business every time

34

What we offer? End to end WAN solutions

Data Network Infrastructure

Point to Point leased circuits

Managed Lease Line Network

(MLLN)

Multi-Protocol Label Switching

(MPLS) VPN

Internet Leased Circuit, IP VPN

VSAT C Ext, Ku band

Video Conferencin

g

Voice Conferencin

g

Telepresence

VoIP

Web Conferenc

ing

Business Messaging

Collaborationas a Service

We manage all your communications, whether it is voice, email, fax or instant messaging

Networking Services – Secured and connected business every time

35

Establishment backbone

Network Operating Center

Bangalore

Disaster Recovery Center

Pune

Regional POP

Bangalore, Pune, Kolkata, Chennai, Noida

Links

Router

Ahmedabad

MumbaiLucknow

Kolkata

Delhi

Chennai

Bangalore

Hyderabad

BSNLs MPLS VPN Network

System Integration partners with BSNL & MTNL

End to end WAN solutions on BSNL &

MTNL ’s Data Network Infrastructure

Point to Point leased circuits

Managed Lease Line Network (MLLN)

Multi-Protocol Label Switching (MPLS) VPN

Internet Leased Circuit, IP VPN/ VSAT

Networking Services – Security and reliability remains our backbone

36

Benefits to a customerEase of Implementation - Only local lead at both the ends are to be built and charged

Scalability - Instantaneous modifications of sites possible

Disaster recovery

SLA Driven

Bandwidth on Demand

Network monitoring right up to customers premises equipments

Security, Maintenance of Links is responsibility of the Service Provider

Multicasting

Same LAN addresses can be used

Reduced network complexity

Networking Services – Security and reliability remains our backbone

37

What we guarantee to our customers? World-class operational processes Industry’s best process driven NOC Toll free access on 1800-233-3334 Round the clock availability on 24x7 basis Single point of contact for accounts Pool of more than 1000 highly skilled engineers Presence across 20 cities scales reach Increased ease in implementation Takes care of fault localization

Networking – The value we promise with our seamless delivery (Case Study)

The scope of work Project Management for fresh connectivity

Conversion of existing links under Managed Services

Monitoring & Management of Links

ISP Coordination

Guaranteed SLA of 99.5%

Affordable and reliable support to the customers’

business process and networks

Client A large PSU bank with branch

network in 27 of 28 States present

across 4000 Locations in India

Parameters Target Current

SLA 99.5% 99.5%

Time to Implement New Link 21 Days 18 Days

Penalty 0% 0%

Customer Acknowledgement Positive Voice of Customer

Record Implementation of 200 New Links

in 18 Days

Services

Faster Delivery

Online Monitoring

Reporting

Faster Resolution

Easy Billing

B/W Management

Link Monitoring

Security

Business Challenge To provide Managed Services for connectivity

across India in a cost effective manner with

guaranteed SLAs for a duration of five years

Value Proposition

38

Name of the Product Bandwidth Feature

BSNL Easy Com Broadband 512 kbps 24 X 7 Telephone Support

BSNL Bizcom 64 64 Kbps MPLS / Internet Web Support

BSNL Bizcom 128 128 Kbps MPLS / Internet All other Security Feature available as Add on

BSNL Bizcom 256 256 Kbps MPLS / Internet

BSNL Bizcom 512 512 Kbps MPLS / Internet On line Proactive Monitoring

BSNL Bizcom 1024 1024 Kbps MPLS / Internet SLA-99% uptime

BSNL Bizcom 2048 2048 Kbps MPLS / Internet ISDN Back up (in selected Models)

Networking – Our spectrum of offerings

Connectivity Options Broadband / Internet / MPLS VPNBandwidth Options 64 / 128 / 256 / 512 / 1024 / 2048 Mbps*

Firewall Security

State full Inspection FirewallUser Defined Security PoliciesNAT/ PATDMZ, etc.

Remote Access VPN 5 to 50 IPSec VPN Tunnels (as per plan)

Service level Agreement24 x 7 x 365 Monitoring and Helpdesk support

99% Uptime guarantee for connectivity and CPE

BACK39

Future Perfect – A journey into career development

What is Future Perfect?

Trimax Future Perfect is all set with crafted courses, to upgrade the skills of human resources in the IT industry, in the areas:

Servers, Hardware, Networking, Red Hat Linux and allied Technology

The vision is to “Train IT Human Resources for the requirements of today and projected IT needs of tomorrow.”

40

Our associations ensure the predetermined industry standards


41

Our ApproachRegular assessments, Tests and feedback systems ensure quality

conduct of the courses. The courses carry a built-in provision of Job Assurance with the

Principal organization.Worldwide Recognitions of these courses can be realized through

examinations conducted by parent organization like Microsoft, CISCO and Red Hat.


42

Facilities are equipped with state of the art features

Facilities and Infrastructure to ensure world-Class Teaching and Learning Environment : Scalable Seminar hall Up-to-date classrooms, Laboratories with Computers, Network equipments, A well furnished Library Internet connectivity and Software

43

Courses at a glanceCareer CoursesTrimax Certified EngineerTrimax Network Specialist

Modular CoursesMicrosoft Certified Systems EngineerRed Hat Certified EngineerCISCO Certified Network AssociateHardware A+Networking N+

Technology CoursesVirtualizationData CentreThin clients: Thick ServersNetwork SecurityMPLS: VPN

Soft skillsCustomized Soft skill

Core Curriculum provides a holistic view


Future Perfect – We prepare ourselves while we equip others

44

What we are doing? Trimax Future Perfect is engaged with various State Government divisions to train the

unemployed youth. These trainings will be in the areas of Networking Computers and IT.

World Class laboratories complement practical with theory session are merged with

practical sessions for a better impact.

Students get exposure to the largest and latest technology implementation for hands-on

experience by our affiliation with technology giants like: Bharat Sanchar Nigam Limited

Acer Technologies

IBM

Dell

HP

These giants of Technology also help adding a cutting edge to the course contents.

Regular interaction with Technocrats helps Trimax design courses to the satisfaction of

everyone

Contents

45

1 Company Overview

2 Service offerings

4 Business Outlook

3 Why Trimax?

Trimax Vision and Value to Customers

Trimax Vision

Trusted, vendor -neutral and value-based, end-to-end Indian IT Infrastructure solution partner with pan India hinterland reach for both government and corporate enterprises

46

Value to Customers

Experienced and Stable Management Team

Surya Prakash Madrecha, Chairman and Managing DirectorA technocrat having more than 15 years of experience in IT Hardware industry.He holds a BSC Degree from Rajasthan UniversityHe is a technocrat and has been involved with the company since its inception. Surya Prakash is a successful IT service business strategist

Chandra Prakash Madrecha, Joint Managing DirectorHas more than 15 years of experience in the field of finance especially IT domainA commerce graduate and holds a degree in computer management from Mumbai University

47

Sunil Madrecha, DirectorHas been associated with Trimax for more than a decade and leads project development and process implementation for all the clientsHolds a degree in computer science engineeringHe has honed his skill sets in the areas of Marketing, IT and Business Development.

Experienced and Stable Management Team

Sudhanshu Tewari, Head of TechnologyHe carries experience of 15 Year in IT Industry

Served various profiles in technology companies like Tricom as a CTO for 3 years, and SPANCO

Telesystems & Solutions Ltd as a Vice President for 8 years

Sudhanshu holds a BE from IIT, Kanpur in India

Giridhar Mangal, Senior Vice President – Finance & AccountsHe carries competitive experience of more than 15 years in Accounts and Finance.

His responsibilities are to Plan the fund, Budget and Reports. He also looks after Finalization of Books of

Accounts

He is a qualified Chartered Accountant from ICAI

Saraswathi Iyer, CFO & Head – Data CentreShe is a Cost Accountant cum Company Secretary and is a Gold Medalist in Economics.

She has been handling assignments both, domestic and international. and has been involved in IT

ITES industries for last 10 years in 20 years of experience

Rajesh Tapadia, Head – Pre Sales & OperationsRajesh holds BE in Computer Science degree with total 15+ yrs of rich experience

His core competency are into Product Management, Practice Development Pre-sales and Bid Management,

Service Creation and Service Delivery.

Specialist having Leadership Experience with Global Data Center & Managed IT Service Providers . 48

End-to-end IT Infrastructure Service Portfolio

49

Client Side Computing

Lifecycle Services

SaaS Asset Planning

and Management

Remote Desktop Management

FMS IT Helpdesk

Management Thin Client

Deployment & Installation

Enterprise Computing

Server Optimization

Virtualization Services

Data Center Consolidation

Storage Lifecycle Management

Data Center Design & Build

Server Storage(SAN/

NAS) OS & Database

Administration Data Center

Services

Network Services

Network Planning & Designing

Performance Assessment

Unified Communications Strategy

WAN/LAN VPN VoIP IP Telephony Wireless Remote Network

Monitoring & Management

Messaging Services

Unified Communications

Tele-presence

Infrastructure Security

Network Planning & Designing

Performance Assessment

Unified Communications Strategy

Firewall Management

IDS/IPS Unified Threat

Management Log

Management Identity

Management Antivirus/ Anti

Spam

End-to-end IT capabilities coupled by reach

50

Service network

(number of people)

Centralized: Mumbai and Bangalore

Branches: 11 Service centers: 48

Devices under management

Links: 4000 Others: Electronic Ticket

Machines, Systems for CTD/ JVVNL

Datacenter capacity

Area: 75,000 sqft. Number of servers: 25

NOC capacity and location

No of seats

Cities - Mumbai: 42

Bangalore: 40Number of cities/towns serviced

61 Cities, by 48 Service Centers and 13 Trimax Branches.

Desktop A+, N+, MCP 500

Server MCSE, MCT, RHCT

205

Network CCNA, CCNP,SCNA

190

Security SNPA, CCSA, CCSE, CCSP

10

Outsourcing BPO/KPO Executives

600

Key Statistics

Trimax IT Infrastructure & Services Ltd is an established system integrator helping enterprises and government to efficiently run and transform operations using IT Infrastructure solutions

Benefits that Trimax brings to a customer

51

Headquartered in Mumbai with 100 + Support Locations, presence in Tier II & Tier III cities across India

We work with customers to develop end-to-end IT infrastructure service that can manage IT environment seamlessly thereby enable clients to be more focused on core business growth and transformation.

Integrator Global network service provide provider of choice with 1700 plus people serving customers of all firm-sizes and across different industrial sectors

ISO 9001:2000 and ISO 27001 certified

Partnership with India’s biggest public sector telecommunications

Our other partners: HP, Lenovo, Nortel,

RedHat, Juniper, Cicso, Microsoft

Being a value-based service provider, we offer highest quality of service at low total costs

TrimaxTrimax has technical expertise inLamp

Linux ./ .Ajax / MySQL/ PHP ( client server and web based development)

Microsoft ASP and ASP.NET/

VB.Net / SQL Server / C # / SQL Server

JavaOracle Mobile Computing

52

Others

Government

BFSI

Media

IT / ITES

Manufacturing

Our Esteemed Customers

53

Others

Media

IT/Technology

Government

Consulting

UIDAIUnique Identification Authority of India

Datacenter Customers

Our Partners and Associations

54

Technology Partners and Associations

Reach network across India

Mumbai

Registered and Corporate Office

2nd Floor, Universal Mill Building,

Mehra Estate, LBS Road, Vikroli

(W),

Mumbai 400 079.

55

Office Locations

First Level, Barve Memorial Complex, Junglee Maharaj Road, Pune

Pune

F-2, Roshan Towers, Gopinath marg, M I Road, Purhitji Ka Baag, Jaipur.

Jaipur

A-106, Nilkanth Palace, Opp. Seema Hall, Satellite Road, 100 Feet, Ring Road, Satellite, Ahmedabad 380015.

Ahmedabad

Premises . 115E, Lenin Sarai, 3rd Floor, P S Muchipara, Kolkata

Kolkata

Sant Ram Complex, 1st Floor, L – 3, Street No. 1, Mahipalpur Extention, New Delhi

Delhi

U – 15 21 / 22 DLF Phase – III, Gurgaon, Haryana

Gurgaon

C – 126 Industrial Estate, Phase – 8, Mohali, Punjab

Chandigarh

270/18, Sri Balaji Complex, 1st Floor, 7th Street Extension, Gandhipuram, Coimbatore 641012

Coimbatore

Old No. 29, New No. 8, Cross Street, Lanbert Nagar, Virugam Bajam, Chennai 600092

Chennai

No. 359, 7th Cross, 1st Block, Madhavan Park, Jayanagar, Bangalore 560011

Bangalore

No. 302, 3rd Floor, Raghava Ratna Tower, Chirag Ali Lane, ABIDS, Hydrebad 500001

Hyderabad

Reach network across India

56

Ludhiana Madurai Mangalore Mohali Mysore Nashik Noida Patna Rajmundary Ranchi

Bhubaneswar Chennai Faridabad Guwhati Hubli Indore Jaipur Jammu Kochi Kottayam Kozikode

Support Locations

Satara Secundarabad Shimla Silliguri Srinagar Thrissur Trichy Triventraum Vijay wada Vishakhapatnam

Contents

57

1 Company Overview

2 Service offerings

4 Business Outlook

3 Why Trimax?

Trimax: A pioneer in IT Infrastructure and Managed ServicesLeadership

USD 70 million enterprise with more than 1700 + people working across 12 branches and 100 +

support locations in India

1st Public Private Partnership in the data center space bringing in the stability of a PSU and the

efficiency of an MNC

Leadership team with combined data center experience of 100+ years

Strong and well known brand for IT Infrastructure and managed services

Growth

Has achieved 100% CAGR over the past few years

Significant revenue growth targeted – CAGR ~ 27% during 2009-15

Contribution of “services” to total revenues targeted to grow from 10% to 32% by 2015

58

Trimax: A pioneer in IT Infrastructure and Managed Services

59

Profitability

Emerge as a brand to the end customer and bid directly thereby improving profitability

Contribution of high margin IT services to total revenues targeted to grow from 10% to 32% by

2015

Business Strategy

Continue to grow Systems Integration and IT Services Businesses

Clear focus on Government and SMB sector

Account management drive for key focus accounts

Further build Trimax as a brand

Had a steady rise over the years…

BSNL Alliance sole MNS partner (Cisco)

Consolidating e-Governance segment

Commercial Tax Dept, Rajasthan

Jaipur Vidyut Vitran Nigam Ltd

Early entrant into e-Governance

E-mitra (Jaipur)

ITI- Datacenter partner- BOOT model

Empanelled SI of BSNL

Geographic expansion- Singapore & China

NOC set-up

ISO 9001 and ISO 27001 Certification

Strong growth in revenue and profitability built on the foundation of IT Infrastructure capabilities which presents a large market opportunities across both government and enterprises

Sparsh & Intellinet: Infrastructure Managed Services

Tie-ups with Microsoft for mailing and British Telecom for domestic Link Mgmt

MSRTC Ticketing Solution and Export of Software products

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…marked by robust performance

Financial Ratios

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Description 2010 (Audited)

2009 (Audited)

2008 (Audited)

2007 (Audited)

PAT 12.4 11.5 7.6 2.0

EBITDA 20.8 20 13 4

ROA 0.18 0.18 0.17 0.06

Debt / Equity 0.8 0.2 0.9 0.5

Improved profitability and increased utilization of assets provides growth impetus to Trimax

Financial Summary

Revenue Development

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…marked by robust performance

Improved profitability and increased utilization of assets provides growth impetus to Trimax

Financial Summary

Focus on fastest growing regions and customer segments

Consciously drive the bigger pie of Trimax revenues from Government sector

Increase and optimize cross-selling in enterprise business

Foray in new markets and products

Leveraging mid and small market space

Emerge as a brand to the end customer and bid directly, significantly reducing

the sub-con revenues

Focus on strategic alliances and partnershipsLeveraging partnerships to thrust the Managed Network Services business

Increase level of partnerships and technology tie ups with OEMs

Continue to improve operational efficiencyAggressive growth by focusing on high margin services

Drive account focus to ensure repeatability of revenues

Clear Strategy to grow faster than markets

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A bouquet of benefits to our customers

Continuous Innovation The benefits which

Trimax’s IT services provide

to a customer

Low cost of ownership

Affordable and flexiblePricing

Support responsiveness

Quick turnarounds

Employee productivity

Established Local Business:Trimax has been serving local, national businesses for the last 15 years. Customers rely on us for their IT infrastructure services

Professional & Reliable Service:We provide a professional and expedient service and all work is carried out on time and on budget. We work in association with clients in transforming their IT operations

Competitive Pricing:Trimax provides flexible pricing structure to suit all businesses now matter how large or small. We provide 'value for money service‘. We show a client ways to reduce the total cost of ownership by helping them build ‘end-to-end’ IT infrastructure.

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Seamless IT infrastructure can provide you with incremental benefits in process while managing long-term transformations

Automate process and provide secure anywhere access to information improves employee and resource efficiency

Ability of IT processes and systems to respond to changing conditions and customer interactions as they occur, enabling firms to capitalize on opportunities, drive greater efficiencies, and reduce risk

TCO tracks the financial impact of deploying an information technology product over its Life cycle

Infrastructure consulting and configuration allows faster deployment of end to end services with low defects

Price to suit your wallet and match your risk appetite

In Conclusion, Trimax means

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Strong IT Infrastructure provider Trimax IT infrastructure & Services Ltd. (Trimax) is a leading end-to-end service provider of IT Services and

Solutions encompassing Integration, Data Centre, Management of IT Infrastructure, and Networking

Firm has a vision to provide world class Integrated Systems, Solutions and services to the Customers

Proven Track record Over the years, Trimax’s seamless IT infrastructure services has provided incremental benefits for clients

while managing their long-term transformations

Trimax customers range from small businesses to large enterprises, from across government & enterprise

sectors, mainly through various channels like service partners, sub-contractors and direct as well

A trusted name across government, public and private sector organizations like MSRTC, ITI, JVVNL BSNL,

Sparsh, Intelenet and e-Funds.

Focus on strategic growth Strengthen revenues from Government and public sector

Leverage mid and small market (SMB) space

Provide customized and mobile-based solutions

Increase and optimize cross-selling in enterprises

Enhance capabilities through Technology Alliances and Acquisitions

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AppendixCase Studies

Datacenter Build– Infrastructure to optimize cost and energy

Trimax has helped to design and deploy a data center which is India’s first and only IDC to support multi density racks with power requirements ranging from 4 KVA up to 14 KVA per rack.

Partner Established in 1948 as 1st PSU under MoC, GOI

Contributes 70% of equipment to National Telecom Network

6 Manufacturing Plants, 12 RO, 34 AO Turnover of 2000 Crore (Approx)

Location Bangalore, India

Business challenge

Implement, Operate and Market 1,20,000 Sq ft of Data Center on BOOT basis on a INR 220 crore outlay

Datacenter should be able to reduce power usage to achieve considerable cost savings

Flexible to manage energy requirements and space utilization

Results Built one of the largest data center facility in the country with multi-density racks to offer web-hosting, backup, data hosting and related services

Scalable and secured next generation facilities to provide cost-effective solution

Space 1,00,000 Sq Ft in Total 40000 Sq Ft DC to be Operational soon 12,500 Sq Ft of Raised Floor Area Another 30000 Sq Ft for Non IT Infrastructure

Power 11 KVA feed from two Sub Stations Redundant N+1 Transformer (N + 1) Redundant DG Set (2N +1) Redundant UPS System

Cooling (N+1) Redundant HVAC System (N+1) Redundant PAC System

Security Conforming to ISO 27001 Perimeter Security with CCTV and Guards Three Levels of Security – Access Card, Numeric

Code and Biometric Scanning CCTV Monitoring of Entire Facility with 30 Day

Archival Firewall from two different vendors running in High

Availability Mode Customized Security Policy for Customers on

request Different VLAN for different Customers/ Processes

Network Bandwidth from Multiple Vendors on Fiber Redundant Routers Redundant Switches (Core , Distribution & Access

Layer) Redundant Firewall Redundant Fiber Network within Data Centre Redundant Telco Cable till the Racks Redundant Monitoring Solution

ITI Data Center is something that is required in present scenario.

State Disaster Management Authority (SDMA), Govt. of Karnataka1

“ ”67

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Pillars of Maharashtra State Road Transport Corporation Turnkey Project

Online Reservation System Plan Travel (with Search)Get Fare/ AvailabilityView StopsBook/ Cancel TicketsOnline Payment & RefundUser profile features like change password

Online Reservation System Plan Travel (with Search)Get Fare/ AvailabilityView StopsBook/ Cancel TicketsOnline Payment & RefundUser profile features like change password

Training

Train-the-trainer Methodology at every depot level

Training

Train-the-trainer Methodology at every depot level

Data Digitization & Migration

Digitize manual data and migrate to current application

Data Digitization & Migration

Digitize manual data and migrate to current application

Analytics & MIS Reports

Over 100 reports with daily, decadely, monthly frequency with special access rights

Analytics & MIS Reports

Over 100 reports with daily, decadely, monthly frequency with special access rights

Data Center Build & Disaster RecoveryState-of-the-art Data center set up at Mumbai Central DepotDisaster Recovery site at Pune

Data Center Build & Disaster RecoveryState-of-the-art Data center set up at Mumbai Central DepotDisaster Recovery site at Pune

ETIM ImplementationReplaces current Manual Process of issuing ticketsEasy input of info like routes, fares, concessionsMachine handed to crew on dutyOn completion of trip, data transfer from machine to serverDepot Manager reviews reports

ETIM ImplementationReplaces current Manual Process of issuing ticketsEasy input of info like routes, fares, concessionsMachine handed to crew on dutyOn completion of trip, data transfer from machine to serverDepot Manager reviews reports

Project Model: Build, Operate, Own & Transfer – Helps MSTRC to operate

efficiently At Trimax, the standard solution frameworks guide our project methodology which in turn delivers value in sustaining benefits for MSTRC

Project in briefAutomating the existing ticketing system by Electronic Ticket Issuing Machine (ETIM) and Online Reservation System (ORS) for web and advanced booking of tickets

Challenges Provide citizen benefits with

online reservation Operators can track revenue per

bus and profitable routes Enable fleet management Reconcile public finances

Solution Maintain the 247 depots on

BOT model with uninterrupted operations of hardware, software and services involved for 5 years

Generates revenue of INR 400 million p.a.for the client

Building of DC at Mumbai & DR Site at Pune 69

MSRTC Process Definition Information System Strategy: Plan

and Design Hardware sourcing and deployment Network Design and

Implementation Application Development and

Testing IT Services Implementation Data Digitization Data Migration MIS/Reporting Build

Pilot Phase: 10 Locations (5 DO/ 5 Depots, Mumbai)

Phase I: Implementation and roll out for 72 locations across MH

Phase II: Implementation and roll out for 82 locations across MH

Phase III: Implementation and roll out for 83 locations across MH Training (Operations)

MIS/ Reporting/ Analytics

Operate

Transfer Strategy and Plan Train-the-trainer Roll out Plan Training (Sys Admin) Support & Maintenance Plan Phased Transfer Plan (to MSRTC) Transfer Stabilization Period

Support

Transfer

E-Mitra – Transforming governance through

technology

The Government of Rajasthan has formed an e-governance society named District E-Governance Society (DEGS).

DEGS is a district level formation that works in sync with the state headquarter and facilitates the urban and rural finance collection, grievances and application resolution as well.

The objective of e-Mitra project is to work on Public Private Participation model (PPP) wherein certain public-related functional areas are outsourced to private organizations (termed LSP).

Different types of services available at Trimax e-Mitra Centre/ Kiosk

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Agriculture BSNL Education Electricity Food Forest Irrigation

Police PWD Revenue Social Welfare Transport Treasury Woman & Child Development Other

Rajasthan e-governance initiative

Categories of services being provided

Medical & Health Mines Nagar Nigam/ Panchayati Raj Nagar Nigam/ UHD/ JDA/ RHB Panchayat Panchayati Raj PHED

E-Mitra – Transforming governance through

technology

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Project in brief E-governance project

which facilitates the urban and rural finance collection, grievances and application resolution

Payment of Government demands/ levis by the citizen

Document centric services on citizen request

Citizen Information Services

Challenges Handle citizen friendly

utility bill payment services

Provide access through connectivity and manage infrastructure across remote locations

Solution 23 Kiosks across Jaipur

City


Efficient and standardized processes

Customer convenience through increased transparency

Jaipur Vidyut Vitran Nigam Limited– Convenience and care to citizens

JVVNL’s BankerSecure Cash Transfer

Central Database ServerATP machine Cash Counter

Project in brief Develop & operate anytime anywhere

cash collection system for energy bills

in Jaipur city

Build disaster resilient physical

infrastructure with uninterrupted power

Challenges Provide convenience to citizens while

paying energy bills

Maintain and operate cash collection

using IT infrastructure

Manning and securing collections

Solution Improved cash collection cycle and

customer satisfaction levels

More than 2.5 Lakh transactions per

month across 64 centers (36 wired &

28 wireless connections) linked with 1

server

Provide scalable & secured next

generation datacenter facilities

Commercial Tax Department – Effective processes through re-engineering

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Commercial Taxes Department (CTD), Rajasthan has implemented Value Added Tax (VAT) across the State of Rajasthan with effect from 1st April 2006.

CTD is computerizing the implementation and administration of VAT processes. Offices included are Head Quarters, Zonal Head Quarters, Circle / Ward Offices and Check-Posts.

Categories of services being provided

Hardware Setup & InstallationTrimax will supply, install & maintain the PCs, printers, scanners & UPS & deploy 850 desktops PCs, 557 printers, 850 UPS, 130 scanners & 50 servers.

Data Entry & Scanning Operations The work of data entry & verification of data entered will have to be carried out in the all the zones, circles & ward offices, border & marble check-posts by Trimax. It will deploy experienced operators for scanning work.

Trimax has been awarded the contract for the above services in Jaipur, Ajmer, Bhilwara, Jodhpur, Kota, Bikaner, Bharatpur, Alwar & Udaipur for 3 years (28,864 man months)

Commercial Tax Department – Effective processes through re-engineering

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ZonalOffice 1

ZonalOffice 2

Zonal

Office 3

Zonal Office

4

JaipurHQ

Ward 2

Circle 4

Ward 3

Ward1

Ward 2

Circle 3

Circle 2

CheckPost

Ward 1

Ward 2

CTD

Ward 1

Ward 1

CheckPost

CheckPost

Project in briefComputerizing the

implementation and

administration of VAT

processes for a period of 3

years

Challenges Handle data entry and

scanning processes for

faster and efficient tax filing Manage processes and

technologies for tax

authorities

Solution 23 Kiosks across Jaipur City


Efficient and standardized

processes

Customer convenience through

increased transparency

Facility Management – Deliver excellence to our clients

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BPO Customer Ranked #1In Dataquest Survey 2008

Leading BPO in India

20 State of Art Facilities PAN India

FMS Solution includes Data Centre Management Services

Server Management Services

Mail Management Services

Backup &Restore Operations

Performance Monitoring &Tuning

Security and Access Services

Asset / Change / Problem

Management

Helpdesk Call Co-ordination

Incident Management

Reporting & Documentation

Escalation to Customer’s IT Heads

Vendors Coordination & Escalation

Monthly Performance presentation & SLA

reviews with the customer

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Project Snapshot

Site Bangalore Chennai Dehradun GGN 231

GGN 409

GGN 9495

Kolkata Noida Pondicherry Pune Thane Mumbai Barclays

FME 13 8 5 2 14 5 9 1 7 9 11 9

Asset Executive

- - - - 1 - - - - - - -

Call Co-Ordinator

2 1 2 - 2 2 1 - 2 1 2 4

MIS 1 - - - - - - - - - 1 1

FTP - - - - - - - - - - - 5

Network 1 - - - - 1 1 - 1 - 11 4

Server 1 - - - 1 - 1 1 - - 13 4

DBA 1 - - - 2 2 - - 1 - 2 1

Telecom Engineer

- - - - 1 1 1 - - - - -

Total 19 9 7 2 21 11 13 2 11 10 40 28

Facility Management – Deliver excellence to our clients

Remote Infrastructure Management – What have we done for our clients

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Enzen Global Enzen Global is an Upper Quartile Consulting and Services Company working specifically in the

Energy and Utilities market.

Enzen Global decided to go for Remote Management Services across 3 locations in South India.

Involves Remote Monitoring and Management Services from the Trimax NOC in Mumbai.

Paraphora Paraphora offers you the gift of foresight by providing unique “Remote IT Infrastructure Monitoring &

Management services”.

Paraphora focuses on loss prevention of our client’s “at risk” revenue and credibility caused by IT

failures or inefficiencies.

Paraphora guarantee’s the highest possible uptime and system availability thanks to our proactive

monitoring and tailor-made mode of action.

In addition to primary objective of risk avoidance, Paraphora offers complete lifecycle support and

enhance and optimize your IT staff to ensure maximum performance.

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Chowgule Mediconsult Private Limited (CMPL)

Chowgule Mediconsult Private Limited (CMPL) is a company started by healthcare professionals with

more then 30 years experience.

The services of CMPL include Med Docket and International Telemedicine Center

It provides well high quality, cost effective healthcare using internationally accepted technology.

Involves Remote Support and Management & Onsite Hardware Support.

Cyber Impression Cyber Impression has a client base of more than 2,500 customers spread across the world, and

caters to the needs of large to small businesses and industrial groups.

It is service-oriented Internet Company that provides a turnkey menu for Business on the Net.

It has the innovative answers to your toughest web challenges and spearhead in cutting-edge

technology that is guaranteed to give your business a competitive advantage, improve your bottom-

line and create lasting value.

Remote Infrastructure Management – What have we done for our clients

Trimax Value Advantage

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Single point of contact for accounts

ITIL v3 approved operational processes

Simplified support and service architecture

Pool of more than 1000 subject matter experts /engineers at all the levels

Increased ease in implementation

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Thank you.

Trimax Corporate Presentation

Documents

Transcript of Trimax Corporate Presentation