TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.
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Transcript of TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.
![Page 1: TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.](https://reader034.fdocuments.us/reader034/viewer/2022051517/5697c0201a28abf838cd23a0/html5/thumbnails/1.jpg)
TRANSFORMING BUSINESS USERS INTO TEST
DRIVERS
Claire GossTest Manager, RaboDirect
@ClaireMGoss
![Page 2: TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.](https://reader034.fdocuments.us/reader034/viewer/2022051517/5697c0201a28abf838cd23a0/html5/thumbnails/2.jpg)
BACKGROUND & CONTEXT
• 47 Employees in Dublin• RaboDirect Worldwide• Development Outsourced
![Page 3: TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.](https://reader034.fdocuments.us/reader034/viewer/2022051517/5697c0201a28abf838cd23a0/html5/thumbnails/3.jpg)
PROJECT BRIEF - 2014
1. Upgrade of our Core Banking Application
2. Change our Customer Model
3. Implement new application to handle customer statements
Timeframe: 6 months
Limitation: No budget for new/external testers
Resolution: Utilise our business users…turn them into Test Drivers
![Page 4: TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.](https://reader034.fdocuments.us/reader034/viewer/2022051517/5697c0201a28abf838cd23a0/html5/thumbnails/4.jpg)
WHY A TEST DRIVER?! Testing context outside of software that everyone could relate to
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CREATE VISUALS• Avoid Technical Terms• Draw or describe• Users should be able to
relate to the visual
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CHILDHOOD CURIOSITY
• Taps into testers’ mind-sets• Asking questions• No preconceived notions• Interesting/Exciting
![Page 7: TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.](https://reader034.fdocuments.us/reader034/viewer/2022051517/5697c0201a28abf838cd23a0/html5/thumbnails/7.jpg)
COMMUNICATION & RESPECT
• Respect other people’s time
• Utilise time effectively• Be honest but limit
negativity
![Page 8: TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.](https://reader034.fdocuments.us/reader034/viewer/2022051517/5697c0201a28abf838cd23a0/html5/thumbnails/8.jpg)
UTILISE USER KNOWLEDGE
• Don’t assume users use a system a particular way
• Two-way communication• Learn from the users
![Page 9: TRANSFORMING BUSINESS USERS INTO TEST DRIVERS Claire Goss Test Manager, RaboDirect @ClaireMGoss.](https://reader034.fdocuments.us/reader034/viewer/2022051517/5697c0201a28abf838cd23a0/html5/thumbnails/9.jpg)
CROSSING THE FINISH LINE
• Future Proof your colleagues by sharing knowledge on Software Testing
• Use of Visuals
• Think outside the box with enabling users to think like testers
• Communication and Respect
• Avoid Negativity
• As much as you inform users about testing, learn from them about their areas of expertise