Training Interactive Brochure
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Transcript of Training Interactive Brochure
© 2013 International Air Transport Association. All rights reserved.Printed in Canada.
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INTRODUCTION
6 Director General’s Message
8 Introduction to ITDI
ITDI OVERVIEW
Global Network
12 Academic Partners
13 Industry Partners
14 IATA Training Centers (ITC)
15 Authorized Training Centers (ATC)
15 Accredited Training Schools (ATS)
16 Regional Training Partners (RTP)
Delivery Methods
18 Training Solutions
Diploma Programs
Certification Programs
19 Instructor-Led Learning
Classroom Training
In-Company Training
19 Distance Learning Technology
SPECIALIZATIONS
22 Air Navigation Services
24 Airline Management and Business Development
26 Airport Planning, Management and Operations
28 Aviation Environment and Fuel
29 Aviation Law
30 Aviation Security
32 Cargo and Dangerous Goods Regulations
36 Civil Aviation
38 Fares, Revenue Accounting and Control
40 Ground Operations
42 Organization and Human Performance
44 Quality, Audit and Airline Operations
46 Safety
48 Travel and Tourism
REGISTRATION AND CONTACTS
50 Registration
50 Membership Discounts
51 Corporate Contacts
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Aviation is a wonderful industry. It helps create $2.2 trillion worth of business and supports over 57 million jobs in today’s globalized economy. These jobs provide challenging career openings in an industry that is a generator of prosperity - both material and of the human spirit. Well trained, knowledgeable and talented people are the cornerstone of our business. Aviation was built with the skills of people who were passionate about connecting the world. The globalized economy that aviation has helped to build has created a dynamic operating environment. To thrive, airline management and individual airline professionals must make the right investment decisions continuously to build and reinforce relevant skills and knowledge.
IATA’s Training and Development Institute is focused on meeting the air transport industry’s need for flexible, high-quality training. As the industry’s global association we have an unparalleled track record in expert training in all critical areas of the aviation business. Moreover, we have
partnered with some of the world’s leading educational establishments to augment our general management offerings and ensure that courses are delivered with the latest learning techniques. Comprising the widest possible range of course material with a strong geographical and cultural reach, ITDI training provides rewarding opportunities for every aviation professional.
The IATA team looks forward to helping businesses and professionals build stronger career opportunities in the world’s most exciting industry.
Tony TylerDirector General and CEOInternational Air Transport Association
Sincerely
IN T RODUC T ION
“Well trained, knowledgeable and talented people are the cornerstone of our business.”
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IATA’s missionis to represent, lead and serve the airline industry.
which represents 84% of the world’s scheduled international air traffic.
IATA is comprised of over 240 airlines around the world
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EMPOWERING PEOPLEAND THE INDUSTRY.As the leading provider of global aviation training solutions and professional development programs, IATA Training and Development Institute (ITDI) develops human capital for tomorrow’s air transport industry.
Our internationally recognized programs reflect the changing needs of our industry, and cover all areas of aviation including: airlines, airports, ground services, civil aviation authorities, and air navigation services.
At ITDI, courses are developed and taught by industry experts who engage participants through case studies and simulation exercises. Moreover, participants study from IATA training materials – produced in-house, by the very organization that creates the industry guides and manuals you rely so heavily on every day.
It’s our aim to educate the industry while helping you to achieve your personal and professional goals. To that end, we continue to build partnerships with esteemed
It’s our aim to educate the industry while helping you to achieve your personal and professional goals.
industry and academic institutions to offer a host of MBAs, diplomas and certificates so that you can earn industry-wide recognition for your academic achievement. We harness the power of technology to bring you a wide variety of training options that are innovative, flexible and cost-effective.
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It is expected that the world’s overall number of aircraft in service will nearly double by 20301, prompting increased demand for skilled labor within all areas of the aviation industry.
1 Air Transport Action Group (ATAG). (2012, March). Aviation/ Benefits Beyond Borders. www.atag.org
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ITDI offers one of the industry’s most dynamic and innovative training solutions with the global reach to positively impact every level of the aviation supply chain.
We have a strong global client base, serving leading airlines, airport authorities and civil aviation organizations from every continent.
GLOBAL REACH
40+diplomas
140+countries
300+courses
400+global partners
300+instructors
10 000+trained through IATA Training Centers every year
55 000+trained through IATA Global Training Partners every year
I T DI OVERV IE W
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Over 80% of our students say they would recommend an ITDI course to their colleagues.
For every industry segment, a solution...
…delivered in several languages.English, Spanish, Mandarin, French, Russian and more.
ITDI offers flexible training solutions in classroom, in-company or distance learning format that will motivate your staff and fill your skills gaps on any training budget.
Whether you are training a new recruit or senior management, we offer practical training that delivers results. Our courses are engaging and effective, and our students overwhelmingly agree - over 80% say they would recommend an ITDI course to their colleagues.
RETURN ON INVESTMENT
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IATA-Harvard Business Publishingwww.iata.org/harvard
IATA-Nanyang Business Schoolwww.iata.org/nanyang
IATA and Harvard Business Publishing have partnered to offer the next generation of professionals, at all levels, new powerful Distance Learning Technology options focused on leadership and management in the areas of Aviation, Cargo or Travel and Tourism.
The Leadership and Management Training Program incorporates Harvard ManageMentor (HMM) - the highly acclaimed e-learning program that delivers state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and the foremost practitioners in business today; and spans a full scope of essential management topics. It is offered in English, Spanish and Mandarin.
To qualify, participants must successfully complete one eligible ITDI Distance Learning Technology course and 10 HMM modules of their choice to receive a Leadership and Management Diploma (with Harvard ManageMentor modules) in the following specialty areas:
• Leadership and Management Diploma in Aviation• Leadership and Management Diploma in Cargo• Leadership and Management Diploma in Travel
and Tourism
This specialized Executive MBA program is tailored for experienced professionals and entrepreneurs who seek industry insight into leadership, strategic planning and business management for regional and global environment. The curriculum draws on the latest research and provides leading business practices for a variety of organizational settings.
The 14-month program consists of 18 modules spread across five segments, including two segments from the IATA-Nanyang Advanced Management Program in Air Transport (INAMP).
Leadership and Management Training Program
Executive MBA with specialization in Aviation and Air Transport Management
Advanced Management Program in Air Transport (INAMP)
This is an intensive one-month program conducted in two-week segments in Singapore and Geneva, Switzerland. Taught by internationally renowned faculty, the program equips aviation industry executives with best practices and strategies to thrive in a competitive global aviation environment.
The curriculum consists of seven modules. Upon completion program graduates can earn credits toward the IATA-Nanyang Executive MBA with specialization in Aviation and Air Transport Management. Graduates are also registered with IATA as Certified Aviation Management Professionals (AvMP).
GLOBAL NE T WOR K
GLOBAL NETWORKWith over 400 partners around the globe, IATA training is easily accessible - no matter where you may be in the world. ITDI provides flexible training options and guidance designed around you and your goals.
ITDI hosts a network of 10 IATA training centers and more than 400 training partners around the world.
Academic PartnersTo develop the next generation in air transport leaders, IATA has partnered with the world’s leading institutions of executive learning to offer exclusive programs designed specifically for aviation management professionals.
Following are advanced degrees and diplomas designed to keep you on the leading edge of industry practices and advancements.
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Industry PartnersInternational Civil Aviation Organization (ICAO)Montreal, Quebec
CAE Inc. (CAE)Montreal, Quebec
IATA-University of Genevawww.iata.org/university-geneva
IATA-Stanford Center for Professional Developmentwww.iata.org/stanford
This program provides an in-depth understanding of aviation economics, management and regulatory issues. 12 modules are delivered in Geneva, Switzerland over 11 months, each in a three-day format. All modules can be completed individually or counted toward the Diploma of Advanced Studies in Aviation Management, the equivalent of 36 ECTS credits.
Diploma graduates are also registered with IATA as Certified Aviation Management Professionals (AvMP) and can choose to apply for the Executive MBA specialized in Aviation Management.
This specialized MBA was developed for industry professionals with a minimum of three years managerial experience who wish to further their education in a variety of aviation sectors. Professionals can pursue this Executive MBA over two years without interrupting their careers.
The curriculum consists of 12 core management modules and 12 modules from the Diploma of Advanced Studies in Aviation Management and provides 90 ECTS credits.
IATA has partnered with the Stanford Center of Professional Development, Stanford University to deliver an exclusive Aviation Management Certification Program for aviation industry professionals in a distance learning format. The curriculum is accessible on-demand, 24 hours a day, 7 days a week in electronic format for the duration of one year, offering participants the unique flexibility to learn at their own pace while earning internationally-recognized credentials.
The curriculum is comprised of six required courses which must be completed in the period of a year, and upon completion, graduates will receive the new IATA - Stanford Aviation Management Certificate and will be registered with IATA as a Certified Aviation Management Professional (AvMP). This new AvMP designation may be placed after your name on business materials as a symbol of excellence and professionalism in the industry.
Diploma of Advanced Studies in Aviation Management
Executive MBA specialized in Aviation Management
Aviation Management Certification Program
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IATA TRAINING CENTER LOCATIONS
IATA Training Centers (ITC)Our 10 IATA Training Centers are located at IATA offices near key international hubs. Many of our more than 200 instructor-led courses are held at these locations each year, taught exclusively by IATA instructors and staff.
Each center offers modern classrooms equipped with complimentary WiFi internet access, printers and quiet workspaces to make your stay as comfortable as possible.
Amsterdam, Netherlands Tel: +31.20.403.7922 Fax : +31.20.403.7980 [email protected]
Beijing, ChinaTel: +86.10.8571.9262Fax: [email protected]
Delhi, IndiaTel: +91.124.497.7111Fax: [email protected]
Geneva, SwitzerlandTel: +41.22.770.2820Fax: [email protected]
London, EnglandTel: +41.22.770.2820Fax: [email protected]
Madrid, SpainTel: +41.22.7700.2820Fax: [email protected]
Montreal, CanadaTel: + 1.514.390.6777Fax: + [email protected]
Miami, U.S.A.Tel: +1.305.779.9860Fax: [email protected]
Rome, ItalyTel: +41.22.770.2820 Fax: +41.22.770.2681 [email protected]
Singapore Tel: +65.6499.2293Fax: +65.6233.9284 [email protected]
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Authorized Training Centers (ATC)IATA Authorized Training Centers (ATC) are independent organizations authorized to teach IATA Distance Learning Training Programs in the fields of Aviation, Travel and Tourism and/or Cargo, including the following programs:
• IATA International Travel & Tourism Program • IATA International Cargo Training Program • IATA International Aviation Training Program • Leadership and Management Training Program (with Harvard ManageMentor modules) • Stanford - IATA Aviation Management Certification Program
ATCs recruit and train students at their own facilities, using their own instructors, while examinations are organized and supervised by IATA coordinators located in the ATC’s country or region .
Becoming an ATCAuthorization is granted based on demonstrated instructional expertise in addition to the institution’s overall ability to provide quality training.
Accredited Training Schools (ATS)IATA Accredited Training Schools (ATS) are independent organizations authorized by IATA to deliver training programs in the field of Dangerous Goods Regulations (DGR).
ATS are entitled to deliver specialized technical and management training courses, such as:• Dangerous Goods Regulations - Initial • Dangerous Goods Regulations - Recurrent • Dangerous Goods Regulations - Awareness • Infectious Substances Regulations • Radioactive Materials
Partnership with IATA in the training field authorizes ATS’ to deliver IATA training courses locally, using their own instructors, and enables students and professionals to upgrade their professional competencies to IATA standards.
Becoming an ATSCriteria for endorsement are based on Section 1.5 of IATA’s Dangerous Goods Regulations and IATA’s Dangerous Goods Training Standard. Additionally, schools must undergo a rigorous review of teaching materials, tests and instructor credentials. To maintain endorsement, all schools must pass an annual re-accreditation review and may be audited at any time.
Interested in becoming an IATA Authorized Training Center or IATA Accredited Training School?Please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1.514.874.0202 ext. 3632 or [email protected].
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AFRICA ASECNADakar, SenegalTel: +221.33.820.9277Email: [email protected]: Mr. Koffigan ATTITSO
ATNS Aviation Training Academy (ATA)Johannesburg, South AfricaTel: +27.11.570.0400Fax: +27.11.395.3347Email: [email protected]: www.atns.comContact: Mr. Dawie KOTZE
Ghana Civil Aviation Authority (GCAA)Accra, GhanaTel: +233.3.0277.6171Fax: +233.3.0277.3293Email: [email protected]: www.gcaa.com.ghContact: Mr. Maxwell Ocansey ARTHUR
Kenya AirwaysNairobi, KenyaTel: +254.2.0642.2852Fax: +254.0.2035.68984Email: [email protected]: www.kenya-airways.comContact: Mr. Jack MAINA
ASIA PACIFICASSET Aviation InternationalBrisbane, AustraliaTel: +61.7.3103.6870Fax: +61.7.3103.6871Email: [email protected]: www.assetaviation.comContact: Mr. Mat PETRENKO
Aviation Security Company Limited (AVSECO)Hong Kong, People’s Republic of ChinaTel: +852.3925.5511Fax : +852.3925.5525Email: [email protected]: Mr. Kenny YIM
Jardine Airport Services LimitedHong Kong, People’s Republic of ChinaTel: +852.2216.2451Email: [email protected] : Mr. Joseph Chan Yau WING
Singapore Aviation AcademySingaporeTel: +65.6540.6368Fax: +65.6.542.9890Email: [email protected]: www.saa.com.sgContact: Mr. Yung Tzen LIM
EUROPEAero Consulting Formations International, FranceParis, FranceTel: +33.1.6077.3094Fax: +33.1.6077.3413Email: [email protected]: www.acf-int.com Contact: Mr. Andre KAMSEU
Air Baltic Training Ltd.Riga, LatviaTel: +371.6778.8367Email: [email protected]: www.airbaltictraining.comContact: Ms. Anta PLIENA
Interested in becoming an IATA Regional Training Partner?Please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1.514.874.0202 ext. 3632 or [email protected]
www.iata.org/training-rtp
IATA Regional Training Partners (RTP)IATA Regional Training Partners are independent aviation training organizations that offer a selection of IATA classroom courses and diploma programs delivered by IATA instructors with IATA course material. Participants enjoy a similar learning experience to that of an IATA Training Center, only closer to home.
Our network of carefully selected Regional Training Partners is continually expanding as we work to meet the needs of a growing industry.
Following is a list of IATA Regional Training Partners by region:
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Brussels AirportBrussels, BelgiumTel: +32.2753.4143Email : [email protected]: www.brusselsairport.beContact : Mr. Steven POLMANS
Turkish Airlines Aviation AcademyIstanbul, TurkeyTel: + 90.21.2463.6363 ext. 17984Fax: + 90.21.2465.2282Email: [email protected]: akademi.thy.comContact: Mr. Muhittin Hasan UNCULAR
LATIN AMERICAAirports Authority of Trinidad and TobagoMausica, Trinidad and TobagoTel: +1.868.669.4880 ext. 2250Email: [email protected]: www.tntairports.comContact: Mr. Emmanuel BAAH
MIDDLE EAST AND NORTH AFRICAAACO Regional Training CenterAmman, JordanTel: +962.6568.3381Fax: +962.6568.3383Email: [email protected]: www.aaco.org/trainingContact: Mr. Emad M. ABOUZIED
ASE EducationAgadir, MoroccoTel: +212.6.1407.0006Email: [email protected]: www.aseeducation.orgContact: Mr. Hatem IBRAHIM
Egypt Air Training CenterCairo, EgyptTel: +202.2696.3836Fax: +202.2415.6544Email: [email protected]: training.egyptair.comContact: Mr. Sherif Abdel MONEM
Emirates Aviation CollegeDubai, United Arab EmiratesTel: +971.4218.9119Fax: +971.4282.4222Email: [email protected] Website: www.emiratesaviationcollege.com Contact: Dr. Ahmad AL ALI
Gulf Aviation AcademyMuharraq, Kingdom of BahrainTel: +973.1735.7798Email: [email protected]: www.gaa.aeroContact : Ms. Mariam ALAWADHI
Gulf Centre for Aviation Studies (GCAS)Abu Dhabi, U.A.E.Tel: +971.2494.2386Fax: +971.2494.2366Email: [email protected]: www.gcas.aeContact: Ms. Juliet ALPHONSO
Higher Colleges of Technology (HCT), U.A.E.Abu Dhabi, United Arab EmiratesTel: +971.2404.8431Fax: +971.2446.2050Email: [email protected] Website: www.hct.ac.ae Contact: Dr. Tayeb KAMALI
Qatar Aeronautical CollegeDubai, United Arab EmiratesTel: +974.5577.0201Email: [email protected]: www.qac.edu.qaContact: Mr. Ahmed ABDELLATIF
Saudi Arabia AirlinesJeddah, Kingdom of Saudi ArabiaTel: +996.2686.1241Fax: +966.2619.6340Email: [email protected] Website: www.saudiairlines.comContact: Mr. Ahmed S. ALSULTANALAMRI
Saudi Ground Services CompanyJeddah, CountryTel: +966.2690.9999Fax: +966.2690.9849Email: [email protected] Website: www.saudiags.comContact: Eng. Nabeel AL-REFAEI
Silver Falcon Enterprises LLCMuscat, Sultanate of OmanTel: +968.9693.4755Fax: +968.2451.1158Email: [email protected]: www.silverfalcon.netContact: Mr. Hemed Sood SHIKELY
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TRAINING SOLUTIONS
DEL IVERY ME T HODS
IATA CertificationGet certified! Gain a competitive edge with internationally recognized qualifications. Visit www.iata.org/training/certification for more details on how you can be certified in one of these industry sectors.
Aviation Management Professional
Air Cargo Professional
Travel & TourismProfessional
Certified TrainingProfessional
Diploma ProgramsITDI offers a wide range of diplomas covering all segments of the aviation industry. While any course may be taken on a stand-alone basis, we encourage participants to select a program leading to an IATA diploma. It is not necessary to commit to a diploma program at the outset. However, the earlier a diploma program is selected, the sooner IATA can work with you or your employees to help further professional development.
RequirementsTo obtain a diploma, you must successfully complete all required courses plus elective courses of your choice within a set period of time (usually two years).
To learn about diplomas offered in your area of specialization, refer to the Specializations section.
How to get started:
Select a diplomahttp://www.iata.org/diploma
Register online for required and elective courses specified by the diploma of your choice.
Complete all required and elective courses within a period of two years (unless indicated otherwise)
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Distance Learning TechnologyEvery year, more than 30,000 young professionals gain skills to maximize job opportunities across the aviation, cargo, and travel and tourism industry sectors by participating IATA’s Distance Learning Technology programs. See how:
Mobile Learning Course material is professionally developed to deliver comprehensive instruction. The material can be accessed via E-books (or CD-ROMS) or delivered directly to the student with the Apple iPad™ or Android Tablet. These advanced learning solutions facilitate endless possibilities for students’ personal and professional growth.
E-learningReduce costs and training time with this quick and flexible option. Students can enroll anytime, study at their own pace and obtain the knowledge and skills they require to upgrade their professional competencies.
Instructor-Led LearningWe train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our more than 200 instructor-led courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields.
ITDI Faculty Quality training starts with the right instructors. We work with more than 300 official IATA Instructors, IATA employees and sought-after consultants from around the world with at least ten years of experience in their respective fields. Each instructor has undergone rigorous assessment and instructional training to ensure they have the skills and expertise to deliver practical training with results.
Our instructors are dedicated professionals and it shows – participants consistently score our instructors over 90% on course evaluations for their knowledge of course content and ability to transfer skills in the classroom.
Classroom Training The classroom setting provides participants opportunities to engage in practical training from top industry professionals and to exchange best practices with international peers. Classroom courses are offered at our IATA Training Centers and Regional Training Partner locations.
Benefits of classroom training: • Learn from industry experts• Reinforce what you learn through case studies,
simulation exercises and other exemplary methods taught by IATA Instructors
• Interact with professionals in your field• Study using official IATA training material• Learn in modern training facilities
In-Company Training A cost-effective alternative to classroom training, in-company courses can be customized to your organization’s specific needs and delivered on your premises. Single or multiple classroom courses can be chosen for in-company delivery. For more information please contact the IATA sales representative in your region (see page 47).
Benefits of In-Company training: • Cost effective - benefit from group rate• Customized courses• Training from the convenience of your office and on
your schedule• Expert instruction by IATA Instructors• Motivating for employees
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SPECIAL IZ AT IONS
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Contact Informationwww.iata.org/[email protected]
We offer comprehensive Air Navigation Services training for licensed air traffic control officers, management and staff to meet strict performance standards. Our training is ICAO-compliant, focusing on management, safety, operations and ensuring sustainability in the industry.
www.iata.org/training-airnav
AIRNAVIGATIONSERVICES
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
ADVANCED AIR TRAFFIC CONTROL Required:• Refresher Training for Air Traffic Controllers
AIR NAVIGATION SERVICES MANAGEMENTRequired:• Benchmarking and Best Practice for ANS Providers • Management of Air Navigation Services
AIR TRAFFIC SERVICES MANAGEMENTRequired:
• CNS/ATM Planning Master Class • Foundations of CNS/ATM • Leadership Development and Succession Planning• Managing People Performance
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Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Aeronautical Information Management (AIM) - latest developments
Learn the latest Aeronautical Information Management (AIM) objectives and practices to help you move from product-centric to data-centric aeronautical information provision.
5 3100 2635 2170
Airborne Collision Avoidance System / T-CAS Training for Air Traffic Controllers and Pilots
Be up to date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are generated and how to manage subsequent situations. 3 2100 1800 1500
ATC Team Resource Management and Safety (TRM)Tools to manage your air traffic control team and resources for optimal safety. Gain an awareness of common human factor elements such as error, stress and communication.
5 2900 2465 2030
Benchmarking and Best Practices for Air Navigation Service Providers
Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success.
5 3100 2635 2170
Business Transformation for ANS ProvidersReview the latest regulatory requirements, industry developments and technological advancements that can help you manage your business in a safe, economical and harmonized manner.
5 3100 2635 2170
CNS/ATM Planning Master Class Learn how to manage Air Traffic Services in compliance with the objectives of the ICAO Global ATM System. 5 3100 2635 2170
Collaborative Decision Making (CDM)Facilitate data sharing and improve your air traffic operations with this review of automated decision support tools and CDM implementation processes.
5 3100 2635 2170
Cost Reduction Strategies for Air Navigation Service Providers (ANSPs)
Profit from the best practices of international leaders in air navigation service provision to reduce your costs and improve your operating result without compromising your safety performance.
4 2500 2125 1750
Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers
Improve customer relationship management and customer service for Civil Aviation Authorities and Air Navigation Service Providers. 5 3100 2635 2170
Data Link Implementation in Europe Understand the Data Link Services Implementing Rule which supports the Inter-operability Regulation in the Single European Sky (SES). 5 3100 2635 2170
Foundations of CNS/ATM Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system. 5 3100 2635 2170
Implementing Performance-Based Navigation (PBN) in ECAC - with the EUROCONTROL Institute of ANS
Discover what is new in PBN and how PBN will affect European strategic plans for the Single European Sky (SES). 5 3100 2635 2170
Legal and Financial Issues for Air Navigation Service Providers
Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services 5 3100 2635 2170
Management of Air Navigation ServicesImprove your management of safe and efficient Air Navigation Services through this strategic approach which reviews all important aspects of the business.
5 3100 2635 2170
Managing the Implementation of Aviation System Block Upgrades (ASBUs)
Review ICAO documentation and leading examples, NextGen and SESAR, to understand the principles behind moving to a common set of Air Traffic Management (ATM) solutions for global interoperability.
5 3100 2635 2170
Minimum Navigation Performance Specification (MNPS), eLearning
This course familiarizes you with the documentation, communication and contingency procedures that are associated with MNPS. self-paced 250 250 250
PANS-OPS Basic Design air traffic control procedures using ICAO Doc 8168 Procedures for Air Navigation Services Aircraft Operations (PANS-OPS). 20 12160 10336 8512
Performance-Based Navigation (PBN) I Review the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. 5 3100 2635 2170
Performance-Based Navigation (PBN) IIUnderstand the implementation and approval processes for PBN navigation specifications from the points of view of States, Civil Aviation Authorities, Air Navigation Service Providers and aircraft operators.
5 3100 2635 2170
Performance-Based Navigation (PBN) Implementation Workshop
Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work. 5 3100 2650 2200
Phraseology and Safety Training for Air Traffic Controllers and Pilots
Refresh your knowledge of ICAO standard phraseology to reduce misunderstandings between air traffic controllers and pilots. 5 3100 2635 2170
Radios and Communications, eLearning Study the principles of good communication with crew members and ground personnel. self-paced 100 100 100
Refresher Training for Air Traffic Controllers Review standard air traffic services documents, operating procedures and human factor elements to improve your operational safety. 3 2100 1800 1500
Required Navigation Performance - Precision Area Navigation (RNP-PRNAV), eLearning
Learn how to operate in an RNAV environment and understand how to use RNAV equipment. self-paced 250 250 250
Required Navigation Performance (RNP), eLearning Familiarize yourself with the design and architecture of the RNP system. self-paced 125 125 125
Required Navigation Performance, Area Navigation (RNP-RNAV) - eLearning
Learn how to describe RNAV approaches using charts and maps, and improve your knowledge of RNAV equipment. self-paced 125 125 125
Seamless Airspace and Aviation Policy Understand the concepts and policy drivers behind seamless airspace implementation and what it means for your organization. 4 2550 2550 2550
Traffic Alert & Collision Avoidance System (TCAS II), eLearning
Understand the functionality, controllers and displays of the Traffic Alert and Collision Avoidance System. self-paced 150 150 150
Train the Trainer for CNS, AIS and MET Strengthen your instructional skills to conduct effective training for training officers through exercises, demonstrations and practical activities. 4 2600 2210 1820
Unusual / Emergency Situations for Pilots and Air Traffic Controllers
Refresh your knowledge of unusual situational management in terms of pilot / controller cooperation. 5 3100 2635 2170
VFR Navigational Plotting & Dead Reckoning, eLearning
Gain a theoretical basis for VFR Navigation and Dead-Reckoning, as well as VFR flight-planning and navigation skills. self-paced 150 150 150
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Contact Informationwww.iata.org/[email protected]
Today, airline managers must develop new strategies to sustain business in the face of an economic downturn. ITDI’s Airline Management and Business Development specialization addresses these challenges directly and equips managers with the insight and tools necessary to overcome them. Approaching topics from a business strategy perspective, the program focuses on key factors that drive the aviation business and the critical interaction required to adapt and prosper during times of crisis and uncertainty.
www.iata.org/training-airlinemgt
AIRLINE MANAGEMENT AND BUSINESS DEVELOPMENT
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
AIRLINE BUSINESS DEVELOPMENT Required:• Airline Marketing - Advanced• Airline Sales Strategies - Advanced
AIRLINE MANAGEMENTRequired:• Airline Business Foundations• Airline Business Management: Air Mercury™ Simulation Program
SENIOR AIRLINE MANAGEMENTRequired: • Airline Business Models and Competitive Strategies – Virtual Simulation Program• Network, Fleet & Schedule Planning
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Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Accounting and Finance for Non-Finance Managers Understand accounting terms and concepts and learn about financial statements and their construction. 3 2000 1700 1400
Airline Business FoundationsLook at the financial, economic, technological and environmental factors that shape the airline industry plus the business strategies of industry leaders.
5 2500 2125 1750
Airline Business Management – Air MercuryTM simulation program
Use this unique simulation program to test your skills as an airline manager. Build a business plan to return the virtual airline, Air Mercury, to profitability and instantly measure your results.
5 4100 3485 2870
Airline Business Models and Competitive Strategies – virtual simulation program
Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios.
5 4100 3485 2870
Airline Commercial Challenges and Regulatory IssuesStrategies to boost profits and cut costs. Learn how to assess your competition, strengthen your alliances and avoid the pitfalls of regulatory issues.
5 2000 1700 1400
Airline Distribution Strategies and E-CommerceTake an insider’s look at leading distribution models and gain tools to help you implement a distribution strategy that leverages both traditional and e-commerce resources.
5 2000 1700 1400
Airline Finance and Accounting Management Identify key elements to analyzing the financial performance of your airline. 5 2500 2125 1750
Airline Finance and Accounting Management (Distance Learning)
Analyze and control your airline’s financial performance with this introduction to airline capital structure and cost classification, cash management and financial planning.
self-paced 500 500 425
Airline Leading Practices and Cost Reduction Strategies
Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization.
5 2500 2125 1750
Airline Marketing Stay ahead of the competition by understanding and applying sound marketing principles. self-paced 500 500 425
Airline Marketing - AdvancedAdvanced marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques and distribution channels.
4 2200 1870 1540
Airline Marketing - IntroductionGet started in airline marketing with these fundamental skills. Learn how to segment markets, create cost-effective marketing strategies and tailor your products and services to your clients’ needs.
5 1500 1275 1050
Airline Revenue Management Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability. self-paced 675 675 575
Airline Route ProfitabilityDevelop your skills to make effective scheduling and yield decisions, determine profitable routes for your airline, and plan future profitability of your airline’s routes.
2 1500 1275 1050
Airline Sales and Key Account ManagementTechniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.
4 2200 1870 1540
Airline Sales Strategies - AdvancedLearn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and the consultative selling style.
4 2200 1870 1540
Airline Social Media Strategy Social media crash course and communication best practices to develop a successful social media strategy around the latest communication channels. 3 2200 1870 1540
Alliances, Strategic Partnerships and Frequent Flyer Programs
Review current trends in customer choices and behavior and learn how to complete your marketing strategy with the integration of your frequent flyer program and partnerships.
5 2200 1870 1540
Dynamic Pricing and Revenue Management Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. 3 2000 1700 1400
Maximizing Revenues From Frequent Flyer ProgramsUnlock the potential of your frequent flyer program with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers.
3 1500 1275 1050
Network, Fleet and Schedule Planning Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. 5 2500 2125 1750
Professional Selling and Account Management SkillsLearn basic selling skills focused on corporate sales needs. Improve your communication skills and learn how to prepare effective sales presentations.
5 2500 2125 1750
Revenue Management - IntroductoryLook at the key factors affecting airline performance and the revenue management methods used to control them with the aim of optimizing revenue per flight.
3 2000 1700 1400
2726
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-airport
Proper airport planning and infrastructure development are key to ensuring safe, efficient and user-friendly operations.With IATA airport training, you benefit from programs that cover every aspect of the sector – from planning and designto management and operations. Taught by experienced industry practitioners, IATA’s airport program focuses on thedevelopment of existing airports and future facilities, while also offering specialized terminal and airside related coursesthat deliver proven methods to assure consistent and efficient operations.
AIRPORT PLANNING, MANAGEMENT AND OPERATIONS
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
ADVANCED AIRPORT OPERATIONS Required:• Airport Operations - Advanced• Emergency Response Planning and Response for Airports
AIRPORT STRATEGIC MANAGEMENTRequired:• Airport Commercial Management• Airport Strategic Management
2726
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Air Cargo Operations Oversight for Airports Study the latest regulatory changes in the air cargo industry and learn how to provide operational air cargo oversight at your airport. 4 2200 1870 1540
Airport Certification and Infrastructure StandardsReview aerodrome operator obligations according to ICAO Annex 14 and assess your facility’s level of compliance. Learn how to improve operations and make structural changes.
5 3700 3145 2590
Airport Commercial Management Learn how to create commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. 5 3700 3145 2590
Airport Customer ServiceLearn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.
3 2100 1785 1470
Airport Development and Infrastructure Design Learn how to plan or expand airports with the help of IATA best practices and the Airport Development Reference Manual (ADRM). 5 3700 3145 2590
Airport Extreme Weather Operations and PlanningExplore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.
4 2500 2125 1750
Airport Financial Management Learn how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. 5 3700 3145 2590
Airport MarketingLearn how to maximize profit within your catchment area by attracting retailers and service providers. Customize your marketing campaigns to bring in new airlines and higher flight frequencies.
5 3700 3145 2590
Airport Master Planning Optimize airport operations and customer service by improving your strategic planning and design skills. 5 3700 3145 2590
Airport Operations - Advanced Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders’ operational requirements. 5 3700 3145 2590
Airport Operations - Distance Learning Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed. self-paced 500 500 425
Airport Retail ManagementImprove the performance of non-aeronautical business at an airport with an overview of the airport competitive environment and marketing mix, concession and retail planning.
5 3700 3145 2590
Airport Slots and Scheduling Study international slot guidelines and regulations to coordinate the scheduling process between the airline network and slot coordinators. 3 2200 1870 1540
Airport Strategic Management Examine the challenges of managing airports and learn how to optimize your business performance accordingly. 10 6100 5185 4270
Airport Terminal Planning and Design Study the principles of terminal design and learn how to manage capacity and support your terminal operations through infrastructure design. 5 3100 3060 2520
Airports and Runways, eLearning Study the norms and standards used at airports, as well as the practices that can enhance the safety and efficiency of airport operations. self-paced 100 100 100
Cargo Business Development for Airports Study the financial impact of air cargo and how to bring more air cargo business to your airport. 3 2000 1700 1400
Emergency Planning and Response for AirportsLearn how to prepare and manage your team’s response to airport emergencies by following ICAO and FAA standards and recommended practices.
5 3700 3145 2590
Management of Aviation FacilitationImprove your understanding of airport access control, security regulations, and terminal and perimeter security in order to provide a secure and seamless passenger experience.
5 3100 2635 2170
Safety Management Systems (SMS) for Airports Learn how to implement an efficient SMS at your airport and promote a safety culture within your organization. 5 3700 3145 2590
Total Quality Management (TQM) for Airports Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. 5 3700 3145 2590
2928
This training provides tools to address challenges such as noise, emissions and waste management with a positive impact on profitability and competitiveness. Our environment courses also help prepare for a future in which green regulations are mandatory, providing insight into the economic principles of emissions cap-and-trade policies, carbon offset programs and alternative fuels. Our fuel courses look at practices for planning, utilizing and conserving fuel while maintaining quality and certainty of supply.
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-environment
AVIATIONENVIRONMENT AND FUEL
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
AVIATION FUEL MANAGEMENT Required:• Aviation Fuel Management
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Aircraft Operations Awareness for Emissions VerifiersImprove your knowledge of the operating procedures and safety standards involved in fuel and load planning, handling and usage related to the European Union (EU) Emissions Trading Scheme (ETS).
2 1190 1190 1190
Aviation and the EnvironmentLearn how to develop environmental initiatives within your organization: environmental assessment methods and a framework to respond to noise pollution, emissions, waste management and land use.
5 3100 2550 2100
Aviation and the Environment - Managing Green Airports
Reconcile the increasing demand for air transport with the need to minimize its environmental impacts. This course pays special attention to noise, local air quality and other airport challenges.
5 3100 2635 2170
Aviation Fuel Management Develop best practices for jet fuel management. 3 2100 1785 1470
Biojet Fuel Workshop Learn the fundamentals of biojet fuel and its essential role in the future of aviation. 2 1500 1275 1050
Carbon Trading for Aviation Learn about cap and trade, carbon trading mechanisms, and carbon market dynamics and strategies. 2 2000 1700 1400
Fuel Efficiency and ConservationWant to save 5% on your fuel bill? Perform a fuel efficiency audit of your organization with these tools to track fuel, calculate costs and measure the success of your initiatives.
3 2000 1700 1400
Jet Fuel Price Risk Management Study key price risk management issues for jet fuel purchasing, derivative instruments, and for the management of a fuel hedging program. 2 1400 1190 980
Sustainable AviationExamine the drivers behind civil aviation growth since 1944 and the economic value chain it supports. Understand the solutions proposed to position your organization for a sustainable future.
5 3100 2635 2170
Diploma - Required courseDiploma - Elective course
Distance Learning
2928
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-law
International air transportation is governed by a complex and fragmented system of global regulatory agencies. IATA Law and Regulations training leverages IATA’s extensive international presence to facilitate the cross-border provision of air services in a safe, secure, and economical manner. Our courses provide regulators and legal staff with a global perspective to manage the regulatory process.
AVIATION LAW
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Aircraft Acquisition and FinancingReview the key components of purchasing and leasing contracts for new and used aircraft to identify critical negotiation points for aircraft and equipment purchase agreements.
4 3100 2635 2170
Airline Contract LawLearn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more.
4 3100 2635 2170
Aviation Law for Managers Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services. 5 3100 2635 2170
European Union (EU) Aviation Antitrust Law Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules. 3 2500 2125 1750
European Union (EU) Aviation Law Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). 3 2500 2125 1750
International Air Cargo Law Improve your knowledge of international air cargo law conventions and recommended practices to better serve your organization and clients. 2 2500 2125 1750
International Air Law for Lawyers and Legal Professionals
Strengthen your understanding of air service agreements and public and international air law. 5 3100 2635 2170
Law of Aviation InsuranceGain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks.
3 2500 2125 1750
Legal Compliance, eLearning Comply with legal requirements and avoid litigation, judgments and significant fines and penalties for your organization. self-paced 120 120 120
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
AEROPOLITICAL AND INDUSTRY AFFAIRS Required:• Airline Commercial Challenges and Regulatory Issues• International Air Law for Lawyers and Legal Professionals• International Negotiation Skills
3130
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-security
Security is among IATA’s top industry priorities. Annual passenger and airline traffic can be significantly impacted by a single terror event, resulting in dire political and financial consequences. Whether you work for an airline, airport, civil aviation authority or other AVSEC service provider, understanding the threats and risks to security and how to manage them is crucial. Our innovative diplomas and courses are continually developed and are some of the most advanced in security for airlines and enhanced screening programs for operations staff and management.
AVIATION SECURITY
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
AVIATION SECURITY MANAGEMENTRequired:• Aviation Security Management• Aviation Security Management - Advanced• Security Management Systems - SeMS
AVIATION SECURITY OPERATIONS Required:• Air Cargo Security• Airline Security Operations Optimization• Airport Security Operations Optimization
AVIATION SECURITY SCREENING Required:• Aviation Security Awareness• Security X-ray Screening Operations• Security X-ray Screening Management
3130
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Air Cargo SecurityStudy threat assessment and planning techniques to help your business comply with recent regulations changes. Learn to apply common industry practices within your organization.
5 3100 2635 2170
Air Crew Security Train the TrainerLearn how to deliver hands-on training to your air crew and ground personnel. Discover simulation exercises that use a trained actor to help you respond to unruly passengers and hijacking attempts.
5 3100 2635 2170
Airline Security Operations OptimizationReview the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats.
5 3100 2635 2170
Airport Security Operations OptimizationLearn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures.
5 3100 2635 2170
Aviation Security Awareness Build solid skills in aviation security, its regulations, concepts and recommended practices. self-paced 400 400 350
Aviation Security Awareness, eLearning Improve your aviation security knowledge, and study security regulations, concepts and recommended practices. self-paced 150 150 150
Aviation Security Management Assure efficient and compliant security operations with this detailed review of industry standards, risk assessment and people management practices. 5 3100 2635 2170
Aviation Security Management - Advanced Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation. 5 3100 2635 2170
Aviation Security Train the TrainerLearn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and presenting short lessons during the class.
5 4100 3485 2870
IATA Cargo Security Awareness Build your awareness in air cargo security regulations and the basic principles of security enforcement in the cargo environment. self-paced 310 310 265
In-flight SecurityLearn tested techniques to handle a range of passenger disturbances from minor in-flight incidents to bomb threats and hijacking situations. Practice your response skills in a series of practical exercises.
5 3100 2635 2170
Predictive Passenger ScreeningLearn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger.
4 2500 2125 1750
Security Audit and Quality ControlEnsure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments.
5 3100 2635 2170
Security Management Systems - SeMSLearn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results.
5 3100 2635 2170
Security Risk and Crisis ManagementAddress security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center.
5 3100 2635 2170
Security X-ray Screening Management Create efficiency in your screening operations with these skills to evaluate the capabilities and limitations of your technology and team. 4 2500 2125 1750
Security X-ray Screening Operations Certify your staff for airport baggage, cargo, and mail facility screening according to European Commission regulations. 5 2500 2500 2500
3332 3332
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-cargo
IATA Cargo and Dangerous Goods Regulations training is designed for both senior managers and frontline employees who work for freight forwarders, ground service providers, and airlines, providing air cargo professionals with a solid foundation in accepting, handling, and shipping all types of goods. Our courses focus on best practices and change management to help you adapt to the increasingly complex air transport environment, while enhancing your skills and knowledge in a wide range of relevant topics, such as: regulations, safety, special cargo, strategic management and finance.
CARGO AND DANGEROUS GOODS REGULATIONS
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
AIR CARGO MANAGEMENTRequired:• Air Cargo Management• Managing Air Cargo Operations
AIR CARGO OPERATIONS Required:• Cargo Skills and Procedures• Cargo Skills and Procedures – Advanced• IATA Cargo Introductory Course• IATA Dangerous Goods Regulations Initial - Category 6
DANGEROUS GOODS REGULATIONS - ACCEPTANCE Required:• Cargo Skills and Procedures• IATA Dangerous Goods Regulations (DGR) - Initial - Category 6• Infectious Substance Transport• Shipping Lithium Batteries by Air
HANDLING SPECIAL CARGO Required:• Live Animals Regulations• Shipping Perishable Cargo / Temperature Sensitive Shipments• Shipping Guidelines for Infectious Substances• DGR (cat. 3) Initial or Recurrent
IATA AIR CARGO DIPLOMARequired:• IATA Air Cargo Rating • IATA Cargo Introductory Course
PROFESSIONAL TRAINING – DANGEROUS GOODS REGULATIONSRequired:• Dangerous Goods Instructional Techniques for Categories 5, 7-12• IATA Dangerous Goods Regulations - Initial - Category 6• Professional Skills for DGR Instructors – Categories 1-3, 6
SPECIAL CARGO Required:• IATA Dangerous Goods Regulations (DGR) - Initial - Category 6• Live Animals Regulations• Shipping Perishable Cargo• Temperature Sensitive Cargo Handling
SUPERVISORY ExCELLENCE FOR AIR CARGO PROFESSIONALS Required:• Cargo Skills and Procedures - Advanced• Professional Air Cargo Supervisor
3332 3332
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Active Container Handling Bring your healthcare products to patients with minimum risk. The active cold chain secures the safety and integrity of your healthcare products. 3 2000 1700 1400
Air Cargo Management Explore the key factors driving air cargo businesses today: economics, strategy, structure, technology and environmental initiatives. 5 3100 2635 2170
Cargo Accident Investigation and Prevention Focus on safety in the cargo workplace with these techniques to investigate accidents and develop effective prevention programs. 5 2500 2125 1750
Cargo Customs - IntroductionLearn how Customs Administrations, International Conventions and Recommendations as well as e-Customs impact air cargo and your organization.
3 2000 1700 1400
Cargo Marketing Essentials Examine cargo demand to develop creative and cost-effective marketing strategies for your target market. 4 2500 2125 1750
Cargo ProrationLearn how to apply the rules of the Multilateral Prorate Agreements - Cargo (MPA-C) to ensure your airline receives the correct cargo revenue entitlement.
5 2500 2125 1750
Cargo Skills and Procedures Develop a solid foundation for your cargo career by learning the fundamentals of Cargo skills and procedures. 5 1700 1445 1190
Cargo Skills and Procedures - AdvancedLearn how to manage the movement of freight through the global supply chain with this overview of rating, acceptance limitations, international customs and other advanced cargo procedures.
5 2500 2125 1750
Dangerous Goods Instructional Techniques for Categories 5, 7, 8, 9, 10, 11, 12
Learn how to incorporate active learning into your dangerous goods awareness training by practicing a variety of adult learning, instructional design and facilitation techniques in the classroom.
5 3100 2635 2170
E-freight Implementation - Introduction Explore IATA’s e-freight program: the technology, readiness assessment, and how to implement the program. 4 3100 2635 2170
IATA Air Cargo Rating Learn air cargo rating principles and rate calculation in accordance with The Air Cargo Tariffs and Rules (TACT). self-paced 240 240 200
IATA Cargo English Learn common English language terms used in air cargo operations for commodities, packing and handling, warehousing, documentation and more. self-paced 250 250 205
IATA Cargo Introductory CourseDesigned for new entrants to the cargo industry. Learn basic industry terminology, world geography, cargo operations and basic cargo rating principles.
self-paced 310 310 265
IATA Dangerous Goods Regulations (DGR) - Initial - Category 3
Explore the IATA Dangerous Goods Regulations. Learn dangerous goods identification, packaging and documentation best practices, as well as handling, acceptance and emergency procedures.
self-paced 310 310 265
IATA Dangerous Goods Regulations (DGR) - Initial - Category 6
Gain the knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual.
5 1700 1445 1190
IATA Dangerous Goods Regulations (DGR) - Instructor Refresher
Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations. 3 1500 1275 1050
IATA Dangerous Goods Regulations (DGR) - Recurrent - Category 3
Stay on top of the latest Dangerous Goods regulatory changes and maintain your IATA Dangerous Goods qualification. self-paced 240 240 200
IATA Dangerous Goods Regulations (DGR) – Recurrent - Category 6
Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date wtih the legal requirements, operational restrictions, and documentation regulations for dangerous goods.
3 1200 1020 840
IATA Dangerous Goods Regulations Oversight Learn how to perform regulatory oversight for the transportation of dangerous goods by air using the IATA DGR and ICAO Technical Instructions. 5 3100 2635 2170
IATA DGR and 49 CFR - Initial - Category 6Learn how to transport dangerous goods shipments according to the IATA DG Manual, along with the regulations as defined by the US CAA in the 49 Code of Federal Regulations.
5 1700 1445 1190
IATA DGR and 49 CFR - Recurrent - Category 6 Revalidate your IATA DGR and 49 CFR requirements with the latest amendments and directives from ICAO, IATA and the US CAA. 3 1200 1020 840
IATA DGR Awareness - Cabin Crew, Passenger Handling and Security Personnel - Category 9, 11 and 12
Learn how to comply with requirements to train cabin crew, handling and security personnel in accordance with IATA DGR. self-paced 120 120 120
IATA DGR Awareness - Flight Crew and Load Planners - Category 10
Learn how to comply with requirements to train flight crew and load planners in accordance with IATA DGR. self-paced 120 120 120
IATA DGR Awareness - Freight Forwarders - Category 4
Comply with requirements to train personnel not involved in transporting dangerous goods (DGR Training Workbook 5). self-paced 120 120 120
IATA DGR Awareness - Ramp and Warehouse Personnel - Category 5, 8
Train ramp and warehouse personnel to transport dangerous goods based on current IATA Dangerous Goods Regulations. self-paced 120 120 120
IATA DGR Awareness - Ramp and Warehouse Personnel - Category 5, 8
Understand the handling procedures for dangerous goods transported by air. This course meets the training requirements for personnel listed in categories 5 and 8 as per Table 1.5.A of the IATA DGR.
3 1200 1020 840
IATA Electronic Airwaybill (e-AWB) Learn how to implement electronic airwaybills and study core concepts and terminology. self-paced 120 120 120
Infectious Substance Transport Learn the technical aspects about shipping infectious substances by air (Division 6.2 - Category A and B). 2 1200 1020 840
International Cargo Operations and DocumentationLearn the requirements and procedures for handling international air cargo: transportation procedures, export and import requirements, international shipping documentation and customs requirements.
5 2500 2125 1750
3534 3534
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
Course Title DescriptionCourse
Duration(Days)
Regular Price*
Member Price*
Dev. Nation Price*
Live Animals Regulations Stay on top of airline and government requirements pertaining to the transport of live animals by air. 3 2000 1700 1400
Live Animals Regulations (Distance Learning) Use IATA’s Live Animals Regulations manual to ship live animals safely and to comply with industry standards. self-paced 310 310 310
Managing Air Cargo Operations Learn fundamental operations management principles and techniques to manage your air cargo operations. 4 2200 1870 1540
Price Optimization and Revenue Management for Cargo
Learn to manage sales, pricing, inventory and systems to capture revenue opportunities and remain competitive. 4 3100 2635 2170
Professional Air Cargo Supervisor Learn how to plan and manage your day-to-day operations and interactions. 5 2000 1700 1400
Professional Skills for DGR Instructors - Categories 1,2,3,6
Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program.
5 3100 2635 2170
Shipping Guidelines for Infectious Substances (Distance Learning)
Examine technical aspects of how to ship infectious substances by air (Division 6.2 - Category B), and how to promote safe and efficient handling practices in the workplace.
self-paced 310 310 310
Shipping Lithium Batteries by Air Meet the IATA DGR and 49 CFR requirements for the identification, packing, marking, labeling and documentation of lithium batteries. 1 900 765 630
Shipping Perishable Cargo Gain the knowledge required to ship perishable goods safely and in compliance with IATA Perishable Cargo Regulations. 2 1500 1275 1050
Shipping Perishable Cargo / Temperature Sensitive Shipments (Distance Learning)
Learn how to ship perishable goods safely and comply with IATA Perishable Cargo Regulations. self-paced 310 310 310
Temperature Sensitive Cargo HandlingHandling a healthcare shipment is as much about people as it is technology. Learn how to handle these shipments safely and in compliance with IATA Temperature Control Regulations.
3 2000 1700 1400
Train the Trainer for IATA Live Animals Regulations This course prepares experienced trainers to deliver IATA Live Animals Regulations training. 5 3100 2635 2170
Transport of Dangerous Goods by Sea (IMDG)Understand the IMDG Code regulations and requirements for classification, packaging, marking, labeling, documentation, container and vehicle packing, and vessel stowage.
3 1200 1020 840
ULD Handling AwarenessReduce expensive damage to ULD, cargo and aircraft, last minute airside rejections of non-airworthy ULD, and non-compliance with aviation authority requirements.
self-paced 170 170 170
ULD Handling FundamentalsThis course provides a working knowledge of ULD handling and complies with authority requirements for training of all persons involved in ULD operations as specified in FAA AC 120-85 Sec. 268, 269.
3 1500 1190 980
3736
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-civav
IATA is recognized as the world leader in aviation data and information to help you understand air transport economics, while Civil Aviation Authorities (CAAs) are responsible for setting aviation standards and seeing that they are achieved. Our comprehensive training extends from aviation overview courses to senior civil aviation management to specialized courses created to assist developing nations transform civil aviation in their countries. Learn how to manage safety, risk, and quality with training designed for Civil Aviation Authorities. Enhance your skills with innovative courses that are in line with ICAO, and benefi t from professional instructors with years of industry experience.
CIVIL AVIATION
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
CIVIL AVIATION MANAGEMENT Required:• Managing Aviation Policy and Regulation• Planning and Strategic Direction in Civil Aviation• Senior Civil Aviation Management
SAFETY MANAGEMENT IN CIVIL AVIATION Required:• Managing the Safety Oversight Function• Safety Management Systems (SMS) for Civil Aviation
3736
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Air Transport Economics Understand key issues in air transport economics, aviation management, business planning, and aviation policy and regulation. 5 3100 2635 2170
Air Transport Fundamentals Study the air transportation system plus the roles and functions of airlines, airports, Civil Aviation Authorities and Air Navigation Service Providers. self-paced 500 500 425
Air Transportation ManagementGet a head start in the industry with this insider’s view of the air transportation system and polish your management and presentation skills during a unique course integration exercise.
5 3100 2635 2170
Aircraft Airworthiness and Air Carrier Certification Understand the ICAO standards, recommended practices and requirements for aircraft certification and continuing airworthiness. 5 3100 2635 2170
Aircraft Recovery Learn how to manage an aircraft recovery event and address the common issues to removing immobilized or disabled aircraft in a timely manner. 5 3700 3000 2550
CAA Compliance with ICAO SARPS Learn how to develop a state aviation legal and regulatory reform project management plan. 5 3100 2635 2170
Civil Aviation ManagementEssential knowledge you need to take on management responsibilities in a Civil Aviation Authority. Learn about key ICAO annexes, managing ICAO audits, and general business management practices.
5 3100 2635 2170
Emergency Response Planning (ERP) for Civil Aviation Authorities (CAAs) and Air Navigation Service Providers
Be prepared to plan, deliver and assure your aviation organization’s Emergency Response Plan (ERP). 5 3100 2550 2100
Fatigue Risk Management System (FRMS) Enhance flight crew safety by managing fatigue in a systematic way. 3 2100 1800 1500
Human Factors in Aviation Gain a comprehensive overview of key human factors reference documents and methodologies. 5 3100 2635 2170
Integrated Aviation Management System - IAMSLearn a phased approach to IAMS implementation that will allow you to integrate multiple management systems in your organization, including safety, quality, risk and business management.
5 3100 2635 2170
Introduction to the Airline IndustryStart with the essentials to launch a career in the airline industry. Learn about the history of airline organizations, and the various operational and business functions that make up an airline.
self-paced 500 500 425
Managing Accident Prevention and InvestigationLearn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents.
5 3100 2635 2170
Managing Aviation Policy and RegulationReview aviation policy and regulation in light of changing industry needs. Apply policy to operational circumstances and implement regulatory practices in a cost-conscious manner.
5 3100 2635 2170
Managing the Safety Oversight Function Understand safety oversight in civil aviation and be able to address findings of the ICAO Universal Safety Oversight Program (USOAP). 5 3100 2635 2170
Medical Issues in AviationReview the health and safety issues that affect travelers on board an aircraft and how to manage them based on international guidelines from the WHO, ICAO and other organizations.
3 2500 2125 1750
Operational Risk Management (ORM) in Civil Aviation Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process. 5 3100 2635 2170
Planning and Strategic Direction in Civil Aviation Learn strategic management master planning and operational planning techniques. 5 3100 2635 2170
Safety Management Systems (SMS) for Civil Aviation This course provides the fundamentals of how to systematically manage safety in civil aviation. 5 3100 2635 2170
Senior Civil Aviation ManagementLearn how to execute the delivery of sustainable civil aviation regulatory and operational services to meet national air transportation policies and objectives.
10 6100 5185 4270
Strategic Management for Civil Aviation Authorities Gain the skills you need to develop strategic policy, documentation and communication. 10 6100 5185 4270
Witness Interview Techniques in Aircraft Accident and Incident Investigation
Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.
5 3100 2635 2170
3938
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-revaccounting
IATA’s Fares, Revenue Accounting and Control program provides you with knowledge, tools and techniques to protect and maximize your revenue so you can achieve a better bottom line, and includes updates on revenue accounting procedures and resolutions embodied in the IATA Revenue Accounting Manual (RAM) so that you avoid costly rejections and disputes. With our practical, hands on approach, you’ll gain a clear understanding of the intricacies and complexities of revenue accounting so you can control activities more effectively.
FARES, REVENUE ACCOUNTING AND CONTROL
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
CARGO REVENUE ACCOUNTING AND CONTROL Required:• Cargo Interline Accounting and Control• Cargo Proration• Cargo Rating and Accounting Control• Cargo Sales and Revenue Accounting Processing
REVENUE ACCOUNTING AND CONTROL Required:• Integrated Approach to Passenger Revenue Accounting and Control• Passenger Interline Accounting and Control• Passenger Proration - Advanced
3938
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Card Payment Policies and Fraud PreventionUnderstand payment card transactions from authorization to settlement. Learn about fraud prevention, remediation and why PCA DSS is important in protecting cardholder data.
3 2000 1700 1400
Cargo Interline Accounting and Control Ensure your hard-earned revenue is protected and that interline billing transactions are carried out in the most cost effective way. 5 3100 2635 2170
Cargo Rating and Accounting Control Correctly price consignments and apply control mechanisms to protect and optimize your revenue. 5 3100 2635 2170
Cargo Sales and Revenue Accounting Processing Gain the practical means and knowledge to monitor your cargo sales and revenue processing. 5 3100 2635 2170
Integrated Approach to Passenger Revenue Accounting and Control
Protect your revenue and increase productivity with a complete review of passenger revenue accounting and control activities. 5 2500 2125 1750
Passenger Fares and Ticketing - Advanced Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units. 10 3900 3315 2660
Passenger Fares and Ticketing - Basic Calculate restricted and unrestricted, one-way and round-trip fares. Understand global indicators and other carrier fare criteria. 5 2500 2040 1680
Passenger Fares and Ticketing Alterations Learn to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. 4 2500 2125 1750
Passenger Fares Workshop - Basic Learn about pricing passenger air travel and interpreting fare rules and restrictions. 5 595 595 595
Passenger Interline Accounting and Control Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. 5 3100 2635 2170
Passenger Proration - Advanced Assess your entitlement in accordance with the Multilateral Proration Agreements-Passenger (MPA-P). 5 2500 2125 1750
Passenger Proration - Fundamentals Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. 5 2500 2125 1750
Passenger Revenue Control - Initial Gain insight into passenger revenue control functions and develop the skills you need to maximize the revenue of your airline. 5 2400 2040 1680
Passenger Tariff Workshop Learn how to handle unused taxes, fees, and charges when a ticket is submitted for rerouting. 3 2000 1700 1400
Sales Accounting and Control Achieve maximum accuracy in your passenger sales accounting activities. 5 2500 2125 1750
Simplified Interline Settlement (SIS) Understand the impact of SIS and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG). 2 1500 1275 1050
Simplified Interline Settlement (SIS) - Cargo Understand the impact of SIS cargo interline billings and how to prepare for its implementation 2 1500 1275 1050
Simplified Interline Settlement (SIS) - Miscellaneous Understand the impact of SIS on Miscellaneous and UATP interline billings and how to prepare for its implementation. 2 1500 1275 1050
Simplified Interline Settlement (SIS) - Passenger Understand the impact of SIS on passenger interline billings and how to prepare for its implementation. 2 1500 1290 1080
4140
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-groundops
Ground operations are essential to the safety and punctuality of all passenger and freight traffic, and are equally important for airports, airlines and ground service providers. IATA ground operations training leads participants to perform up to modern industry standards through management and operational courses, and addresses all important topics concerning the performance of services, management and business relations between ground service providers and airlines.
GROUND OPERATIONS
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
AIRSIDE OPERATIONS ExCELLENCE Required:• Aircraft Loading Supervision• Aircraft Turnaround Coordination
GROUND OPERATIONS Required:• Airport Operations – Advanced• Station Ground Handling Management
QUALITY MANAGEMENT FOR GROUND SERVICE PROVIDERS Required:• Internal Audit for Ground Service Providers• Quality Management (QMS) for Ground Service Providers
4140
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Aircraft Loading Supervision Learn the essential technical aspects of aircraft loading to optimize the use of ground service equipment and manpower. 3 2600 2210 1820
Aircraft Turnaround Coordination Learn the essential technical aspects of aircraft handling to lead your ramp team and optimize the use of ground service equipment and manpower. 4 2900 2465 2030
Aircraft Weight and BalanceLearn the theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet. This course prepares you for the Load Controller certification.
5 3100 2635 2170
Airport Ramp Services Improve your understanding of ground service tasks and procedures, including safety and security measures. self-paced 500 500 425
Airport Ramp Services, eLearning Explore the many ground service tasks involved in supporting aircraft both pre- and post-flight. self-paced 390 390 390
Baggage Handling Services and Systems Evaluate the baggage handling system from check-in to baggage claim, to maximize efficiency and enhance customer service. 3 1900 1615 1330
Business Aviation Handling and Fixed-Base Operations, FBO
Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent services.
3 2000 1700 1400
Cost Effectiveness & Revenue Optimization in Ground Operations
Learn how to establish cost effective ground operations as an airline or ground service provider. 3 2000 1700 1400
Crisis Communications & Media Response for Airport and Station Managers
Learn how to handle a media response in an emergency situation before the corporate media response team arrives. 2 1700 1445 1275
Emergency Response Planning for Ground Service Providers
Gain the skills you need to implement an emergency response plan and get your team ready to react in the event of an incident or accident. 4 2200 1870 1540
Ground Operations Documentation and ISAGOReview the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices.
5 3100 2635 2170
Ground Operations Management Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling. self-paced 995 845 845
Internal Audit for Ground Services Learn how to perform an audit and measure compliance with corporate policies, regulations, ISAGO requirements and customer standards. 4 2200 1870 1540
ISAGO for Ground Service Providers Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit. 3 1500 1275 1050
Maintenance Diagnostic Systems, eLearning Understand maintenance diagnostic systems and how to use the systems’ controls and indications. self-paced 250 250 250
Passenger Assessment and Travel Document CheckBased on the latest trends and industry best practices, this course provides tools to check travel documents, identify forged documents and potentially disruptive passengers.
3 1900 1615 1330
Passenger Ground Services Skills to provide assistance and related passenger services at the check-in, gate and concourse of your airport. self-paced 500 500 425
Quality Management (QMS) for Ground Services Learn the key components of a QMS that will help you transform your processes and promote sustainable quality throughout your organization. 4 2200 1870 1540
SGHA-SLA and Effective Negotiation Behaviors Workshop
Learn how to use the new 2013 version of SGHA to its fullest as a commercial agreement and services description document. 5 2100 2100 2100
Standard Line Maintenance AgreementsLearn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.
3 2100 1785 1470
Station / Ground Handling ManagementThis course helps you examine ground handling functions, in the passenger and cargo terminals, and the ramp. Analyze management responsibilities to ensure a high level of service.
5 3900 3315 2730
Station Operations Control Learn operational essentials to perform quick turnarounds, minimize delays and react swiftly to real time irregularities. 4 2700 2295 1890
Surface Movement Guidance and Control Systems (SMGCS), eLearning
Familiarize yourself with the general procedures and indicators for a SMGCS operation at night or in low visibility conditions. self-paced 150 150 150
4342 4342
Strengthen your leadership abilities and your organization performance by acquiring the training tools needed to develophighly skilled and motivated employees that are empowered to perform at their best. IATA training solutions in Organizationand Human Performance offers programs that extend from strategy planning and implementation to project and operations management through effective communication, training and human resources management. In any situation or industry, our extensive Organizational & Human Performance training portfolio can help you and your company become more effective and efficient in running ongoing operations.
GENERAL MANAGEMENT The General Management diploma offers candidates the option to design a diploma to meet their specifictraining needs.
HUMAN CAPITAL MANAGEMENT Required:• Human Resources Management• Leadership Development and Succession Planning• Managing People Performance
LEADERSHIP AND MANAGEMENT TRAINING PROGRAM WITH HARVARD BUSINESS PUBLISHING • Leadership & Management Diploma (with Harvard ManageMentor), specialty in Aviation• Leadership & Management Diploma (with Harvard ManageMentor), specialty in Travel & Tourism• Leadership & Management Diploma (with Harvard ManageMentor), specialty in Cargo Required:• Foundation in Travel and Tourism• IATA Air Cargo Rating• IATA Cargo Introductory Course• IATA Dangerous Goods Regulations (DGR) – Initial – Category 3• Managing the Travel Business• Travel and Tourism Consultant
OPERATIONS ExCELLENCE Required:• Corporate Risk Management• Customer Service• Drive Corporate Performance• Lean-Six Sigma in Aviation
PROFESSIONAL TRAINING Required:• Instructional Design• Instructional Techniques• Management of Training• Principles of I-LEAD• Train the Trainer - Advanced• Training Needs Assessment
PROjECT MANAGEMENT Required:• Monitoring and Controlling Multiple Projects • Procurement and Contracts Management• Project Management Essentials• Project Management – Advanced
STRATEGY AND COMMUNICATION Required:• Change Management• Effective Communication Skills• International Negotiation Skills• International Strategy Planning and Implementation• Principles of I-LEAD
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-humanperformance
ORGANIzATION AND HUMAN PERFORMANCE
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
4342 4342
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Aviation 360 This course aims at developing your Business Intelligence skills by using passenger, cargo and airport data to form a strong strategy decision. 5 4100 3485 2870
Change Management Learn how to effectively lead organizational changes using a change strategy and leadership development plan. 3 1900 1615 1330
Corporate Risk ManagementStudy Integrated Risk Management techniques for aviation industry operations and learn how to implement risk management processes in your organization.
5 2500 2125 1750
Customer Service Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. 3 1900 1615 1330
Drive Corporate Performance Learn how performance measurements enhance your organization’s ability to deliver its mission. 5 2500 2125 1750
Effective Communication Skills Explore how effective communication skills are crucial to the success of any business. 5 2000 1700 1400
Human Resources Management Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. 5 2500 2125 1750
IATA Governance and Systems in the BSP This course helps to gain an understanding of implementing checks and controls within travel agencies. 2 1100 1100 1100
Instructional DesignSystematically design, develop, implement, and evaluate training using an instructional design model. Convert training needs into performance objectives.
5 2500 2125 1750
Instructional Techniques Learn how to manage and evaluate training events, and gain practical experience in presenting and communicating in a classroom setting. 5 2500 2125 1750
International Financial Reporting Standards - Introduction
Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry. 3 2000 1700 1400
International Negotiation Skills Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. 5 2200 1870 1540
International Strategy Planning and Implementation Examine competitive advantage, governmental and economic changes, and strategic agility in the global aviation industry. 3 2500 2125 1750
Leadership Development and Succession Planning Understand how succession planning and talent development need to be linked with strategic planning and performance evaluation. 3 2500 2125 1750
Lean - Six Sigma in Aviation Understand lean management tools; focus on greater value for the customer and the elimination of waste throughout business processes. 5 2500 2125 1750
Management of Training Develop strategic plans for program development, maintenance and renewal, and improve your management of training resources. 5 2500 2125 1750
Managing Across Cultures Polish your communication skills, and improve your understanding of cultural awareness as an airline service provider. 3 2000 1700 1400
Managing People PerformanceMaximize the performance of the people you manage. Develop your communication and management skills to improve the performance of your staff.
5 2500 2125 1750
Monitoring and Controlling Multiple Projects (30 PDUs)
Deliver high-quality projects by avoiding delays and high costs. Learn key principles of scope management and change control. 5 2500 2125 1750
Organization Development and Restructure Learn to evaluate various management options to meet current organizational challenges. 5 2500 2125 1750
People Management and Development for Airlines (PMDA)
Learn how to enhance existing HR processes, internal communication and people performance. in-co only in-co only in-co only
Principles of I-LEAD I-LEAD is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results. 3 2500 2125 1750
Procurement and Contracts Management (30 PDUs) Learn how to properly manage and control the procurement process with your suppliers. 5 2500 2125 1750
Project Management - Advanced (30 PDUs) Develop your skills to lead successful projects through project management planning and project requirement assessment. 5 2500 2125 1750
Project Management Essentials (30 PDUs) Develop the skills required to effectively lead and manage successful projects. 5 2500 2125 1750
Project Planning and DesignThis course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).
5 2500 1870 1540
Self-leadership Evaluate your strengths and weaknesses, and improve your performance. in-co only in-co only in-co only
Trade Union Structure & Negotiations Gain insight into the laws and regulations surrounding trade unions and successful negotiations. 5 1900 1615 1330
Train the Trainer - Advanced Improve your instructional skills to prepare, conduct and evaluate aviation training. 3 2000 1700 1400
Training Needs Assessment Learn how to improve performance through needs assessments and the latest training techniques. 3 2000 1700 1400
4544
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-quality
These courses provide skills and tools to ensure quality across all areas of operations. Quality and internal audit courses prepare operations teams to develop, implement and maintain quality management systems in compliance with IOSA, ISAGO and other regulatory requirements. Airline operations courses focus on providing safety and service standards, both in the air and on the ground.
QUALITY, AUDIT AND AIRLINE OPERATIONS
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
AIRLINE OPERATIONS Required:• Emergency Planning and Response Management • Flight Operations Management
AIRLINE QUALITY MANAGEMENT Required:• Aviation Internal Auditor • Quality Management (QMS) for Airlines
4544
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LIST
Course Title DescriptionCourse
Duration(Days)
Regular Price*
Member Price*
Dev. Nation Price*
Airline Cabin Crew Training Learn how to manage passenger interaction and implement safety procedures. self-paced 500 500 425
Airline Customer Service Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. self-paced 500 500 425
Airline Passenger ServicesStudy customer service best practices, conflict management and the development of other soft skills combined with a review of international passenger and baggage handling standards.
5 3100 2635 2170
Aviation Internal Audit ImplementationLearn how to structure your internal audit program around a clear strategy, scope and plan. Study best practices that will help you deliver long-term results.
3 2000 1700 1400
Aviation Internal AuditorThe audit requirements, procedures and skills you need to know to get started as an internal auditor: audit scope, objectives, follow-up and closing, plus practical exercises.
5 3100 2635 2170
Basic Aerodynamics, eLearning Understand the issues that affect aircraft performance in-flight, such as flight loads or turbulence. self-paced 150 150 150
Cargo Quality Management Learn about quality management and cargo 2000 and how they can be successfully applied within your air cargo operations. 3 2200 1870 1540
Charts, Maps and Airspace - eLearningStudy charts from U.S. airports, VFR Nav and special use airspace, as well international laws and conventions that govern the legal aspects of international flight.
self-paced 150 150 150
Digital Principles - Advanced, eLearning This course helps you understand APU indications, as well as DCU, IAPS, and crew alert logic. self-paced 200 200 200
Digital Principles - Basic, eLearning Explore the history of digital aviation technology, and learn about basic binary and digital codes. self-paced 150 150 150
Document Control SystemsDocument control is essential to a QMS and for compliance with industry regulations. This course gives you a test environment to build your own document control procedures.
4 2200 1870 1540
Earth Orientation, eLearning Learn about the earth’s geography and topography, and improve your knowledge of weather systems. self-paced 150 150 150
Extended Twin Engine Operations (ETOPS), eLearning Study ETOPS regulations and understand the ETOPS approval and monitoring process. self-paced 250 250 250
Fatigue Risk Management Awareness, eLearning – Cabin Crew
Learn how you can enhance cabin crew safety at a time when fatigue is increasingly cited as a contributing factor in incidents and accidents. self-paced 120 120 120
Fatigue Risk Management Awareness, eLearning – Flight Crew
Learn how you can enhance flight crew safety at a time when fatigue is increasingly cited as a contributing factor in incidents and accidents. self-paced 120 120 120
Fatigue Risk Management Awareness, eLearning – Maintenance Personnel
Learn how you can enhance maintenance personnel safety at a time when fatigue is increasingly cited as a contributing factor in incidents and accidents.
self-paced 120 120 120
Flight Operations ManagementAlign your flight operations with regulatory requirements and learn how to manage recruitement and training. Improve your ability to plan, budget and support your staff and crew.
5 2500 2125 1750
Internal Auditor Refresher Update your knowledge of regulatory requirements and discover new ways to improve your internal audit program. 4 2200 1870 1540
ISAGO for AuditorsA requirement for all IATA member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.
3 2000 1700 1400
Maintenance and Engineering Management Meet your AOC requirement while implementing maintenance programs that enhance operational safety and the profitability of you airline. 5 2500 2125 1750
Maintenance Cost Management This course helps airlines and MROs to benchmark, control, and reduce maintenance and engineering-related costs. 4 2500 2125 1750
Management of Aviation Quality and Service - Civil Aviation
Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices.
5 3100 2635 2170
Pre-Flight Planning, eLearning Study aircraft limitations, weight and balance, and develop your skills in performance calculation and pre-flight planning. self-paced 100 100 100
Quality Management (QMS) for AirlinesLearn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills through practical exercises.
4 2200 1870 1540
Quality Management System (QMS) ImplementationLearn how to bring the necessary discipline and control to your operations. Review strategies to identify problems, assign resources, and evaluate the effectiveness of your QMS.
3 2000 1700 1400
Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers
Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers. 5 3100 2635 2170
RVSM (Maintenance), eLearning Understand the maintenance of RVSM and its initial approval requirements and process. self-paced 250 250 250
Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation
Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations. 5 3100 2635 2170
Weather Theory, eLearning Study the fundamentals of weather theory, the risks that weather can pose and the information products that can be used to properly plan for weather. self-paced 150 150 150
4746
Contact Informationwww.iata.org/[email protected]
www.iata.org/training-safety
Safety is IATA’s top priority and our safety training is designed to develop safe, productive working environments throughout the industry. Our hands-on courses look at safety management, workplace safety, operational safety and regulatory requirements to help professionals ensure consistent regulatory compliance in the workplace.
SAFETY
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
INTEGRATED RISK MANAGEMENT (IRM) Required:• Risk Management Foundations• Risk Management Integration• Risk Management Practical Implementation
SAFETY MANAGEMENT FOR AIRLINE Required:• Safety Management Systems (SMS) - Implementation and Control• Safety Management Systems (SMS) for Airlines
SMS IMPLEMENTATION PROFESSIONAL Required:• Developing an Effective Safety Culture• Safety Management Systems (SMS) - Implementation Methodology• Safety Management Systems (SMS) - Implementation Plan I• Safety Management Systems (SMS) - Implementation Plan II
4746
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Advanced Crew Resource Management / Threat Error Management - Initial, eLearning
Study the basic principles of CRM and TEM, and their applications. Understand the importance of resource management and of approach and departure briefings.
self-paced 400 400 400
Advanced Safety Management Systems (SMS) in Civil Aviation
Learn the latest on how to manage a performance-based SMS and how to integrate SMS into other management systems. 5 3100 2635 2170
Aircraft Accident Investigation Prepare your staff to plan and organize a GO-team to participate in an aircraft accident investigation. 5 2500 2125 1750
Airside Operations - Safety Compliance Learn how to identify and correct safety hazards while reducing costs. 5 2500 2125 1750
Basic Airside Safety, eLearning An interactive, flexible and cost-effective way to learn about implementing best practices in airside safety. self-paced 120 120 120
Basic Crew Resource Management - Threat and Error Management (CRM/TEM), eLearning
Gain the required skill-set to deliver effective CRM and TEM in a multi-crew environment. self-paced 350 350 350
Crew Resource Management - Threat and Error Management, CRM-TEM
Learn strategies to prevent error at all phases of flight through the optimization of people, resources, equipment and procedures. 4 2200 1870 1540
Crisis Management Center (CMC) and Family Assistance
Learn about airline accountability, credibility and reputation based on the response after an incident or accident. 3 2000 1700 1400
Developing an Effective Safety CultureA rigorous approach to aligning organizational culture with safety culture, helping you to reinforce safety and implement a Safety Management System (SMS) in your organization.
2 1100 1100 1100
Emergency Planning and Response Management Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations. 5 2500 2125 1750
Fuel Tank Safety - Level I Learn how to comply with EASA Part 145 requirements such as the basic elements of FTS issues and be aware of the items requiring safety consideration.
1 600 600 600
Fuel Tank Safety - Level II Learn how to comply with EASA Part 145 requirements and identify unsafe conditions that can result in Airworthiness Limitation Items. 2 1500 1275 1050
Introduction to Safety Management Systems (SMS) Understand the function, role and importance of developing and implementing a Safety Management Systems (SMS). self-paced 250 250 215
Introduction to Safety Management Systems (SMS), eLearning
Understand the function, role and importance of developing and implementing a Safety Management System (SMS). self-paced 80 80 80
IOSA-SMS Requirements Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS). 3 2000 1700 1400
Management of Airside Safety Learn how to manage aircraft safety, prevent accidents, supervise airside operations and comply with industry best practices. 5 2200 1870 1540
MRM - Maintenance Resources Management Receive tools to run safer and more cost-effective maintenance and engineering operations. 4 2200 1870 1540
Risk Management Foundations Learn how to integrate risk management into your operations, maximizing operational capability, reducing costs and improving resource allocation. 4 2200 1870 1540
Risk Management IntegrationLearn how to customize the risk model to better fit your organizational culture and business model, and apply a practical approach on performance measurement.
4 2200 1870 1540
Risk Management Practical Implementation Get practical guidance through exercises and workshops on risk management implementation processes. 4 2200 1870 1540
SAFA EssentialsUnderstand the SAFA program framework and its relation with the EU blacklist. Learn what internal procedures need to be set to avoid SAFA Findings.
2 1500 1275 1050
Safety Management Systems (SMS) - Implementation and Control
Improve the effectiveness of your Safety Management System using a comprehensive assessment methodology. 3 2000 1700 1400
Safety Management Systems (SMS) - Implementation Methodology
Interpret SMS documentation and its application to daily operations in order to facilitate implementation and promote organizational change. 5 3100 2635 2170
Safety Management Systems (SMS) - Implementation Plan I
Receive templates that allow you to manage the projects and initiatives within your SMS implementation plan. 3 2000 1700 1400
Safety Management Systems (SMS) - Implementation Plan II
Review the progress of your SMS implementation project from the Implementation Plan I course with a panel of industry professionals. 3 2000 1700 1400
Safety Management Systems (SMS) - Train the Trainer
Learn how to develop SMS training for your organization that is compliant with regulatory requirements. 3 2000 1700 1400
Safety Management Systems (SMS) for AirlinesPrepare for the upcoming safety management requirements of ICAO annex 19 and comply with existing requirements for personnel licensing, operation of aircraft and more.
5 3100 2635 2170
Safety Management Systems for Cargo Develop and manage an integrated Safety Management System (SMS) tailored for cargo. 5 3100 2635 2170
4948
Contact Informationwww.iata.org/[email protected]
www.iata.org/travel-tourism
Over 200 million people work in the travel and tourism industry worldwide. IATA’s International Travel & Tourism Training Program is designed to give you the skills and knowledge to maximize career opportunities in this rapidly expanding industry. From entry-level travel agent basics to senior management for agencies or tour operations, each course leads to an IATA qualification, recognized internationally by the travel industry.
TRAVELAND TOURISM
DIPLOMASCourses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete 4 courses (required as listed below and some electives) within a period of two years, unless otherwise advised on our website www.iata.org/training.
HOSPITALITY MANAGEMENTRequired:• Food and Beverage Manager• Tourism Essentials• Tourism: Next Generation
HOSPITALITY SERVICES Required:• Bartender• Food and Beverage Server• Front Desk Agent• Housekeeping Room Attendant• Line Cook
FOUNDATION IN TRAVEL AND TOURISMRequired:• Foundation in Travel and Tourism
MANAGING THE TRAVEL BUSINESS Required:• Managing the Travel Business
TRAVEL AND TOURISM CONSULTANT Required:• Travel and Tourism Consultant
TRAVEL SALES & OPERATIONS(with Android Tablet)
Required:• Foundation in Travel and Tourism • Managing the Travel Business • Travel and Tourism Consultant
4948
Please see page 50 for price level eligibility.Please visit www.iata.org/training for course locations and dates.*Prices in US dollars (before taxes, subject to change).
Diploma - Required courseDiploma - Elective course
Distance Learning
COURSE LISTCourse Title Description
CourseDuration
(Days)Regular Price*
Member Price*
Dev. Nation Price*
Bartender Learn how to apply effective selling techniques and how to maintain a beverage and food inventory. self-paced 315 315 285
BSP Agent Best Practices and Common Solutions
Identify common challenges faced by travel agents in BSP and gather solutions and best practices. self-paced 69 69 69
BSP Agent Billing Reports and Procedures Learn about the agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret the data. self-paced 69 69 69
BSP Agent Remittance Procedures Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification. self-paced 69 69 69
BSP Essentials for Travel Agents Learn about BSP operations and how to make the best use of the system. self-paced 399 399 399
BSP Standard Documents and Procedures Improve your understanding of ticketing authority and of the standard traffic documents used in BSP, including the VMPD. self-paced 99 99 99
Food and Beverage Manager Learn how to manage a team of food and beverage servers and supplies to ensure optimum efficiency in a dining facility. self-paced 690 690 630
Food and Beverage Server Improve your interpersonal skills and sales technique to provide a superior dining experience. self-paced 315 315 285
Foundation in Travel and Tourism Explore essential aspects of travel sales, such as geography, transportation, customer service and GDS functionality. self-paced 765 765 605
Front Desk Agent Learn how to handle hotel front desk procedures and enhance your guests’ experience. self-paced 315 315 285
Global Distribution Systems Fares and Ticketing Course - AMADEUS Use Amadeus to price journeys using the mileage system. self-paced 455 455 390
Global Distribution Systems Fares and Ticketing Course - GALILEO Use Galileo to price journeys using the mileage system. self-paced 455 455 390
Global Distribution Systems Fares and Ticketing Course - SABRE Use Sabre to price journeys using the mileage system. self-paced 455 455 390
Housekeeping Room Attendant Learn how to liase with maintenance, stock linen rooms and deliver exceptional service. self-paced 315 315 285
IATA Geography in Travel Planning Learn how to plan travel itineraries, calculate travel time and understand three-letter city codes. self-paced 75 75 75
Introduction to BSPlink Explore Billing and Settlement Plan (BSP) reporting and remittance processes and BSPLink user functionality. self-paced 99 99 99
Introduction to the BSP System and BSP Language
Learn how the IATA Billing and Settlement Plan (BSP) works and how it benefits a travel agency. Be able to interpret and use BSP terminology.
self-paced 69 69 69
Line Cook Learn how to prepare quality food and beverages in a fast-paced environment. self-paced 315 315 285
Managing the Travel Business Improve your management skills in accounting, marketing and product development. self-paced 675 675 530
Reservation Sales Agent Improve your customer service skills and learn how to manage customer expectations. self-paced 315 315 285
Selling International Rail Transportation
This course provides knowledge of global passenger rail products and skills in organizing international rail journeys. Learn about recent developments in passenger rail transport that supports tourism growth and niche travel.
self-paced 75 75 75
Serving the Travel and Tourism Customer Understand what makes good customer service, and how to develop customer loyalty. self-paced 75 75 75
Social Media for the Travel Industry
This “how to” e-course is designed for travel professionals and highlights how to implement social media strategies through the four major social networking sites: Facebook, Twitter, YouTube and LinkedIn.
self-paced 299 299 299
SMART Course (Selling and Managing Airline Reservations and Travel)
This course will make you functional in travel sales. You will learn to sell, make and manage flight, hotel and cars reservations. The course blends a theory manual with hands-on simulated GDS training in Amadeus, Galileo or Sabre.
self-paced 475 475 415
Tourism Essentials Improve your basic occupational knowledge and skills in the tourism industry. self-paced 315 315 285
Tourism: Next Generation Learn about the latest trends in tourism and how sustainable tourism influences travel consumer decisions and industry initiatives. self-paced 460 460 400
Travel and Tourism Consultant Improve your skills in selling travel and tourism and become a travel consultant specialist. self-paced 695 695 540
5150
Classroom RegistrationEarly Bird DiscountRegister early and save. Take advantage of year-round savings when you register early for any course offered at an IATA Training Center.
Payment NoticeComplete payment must be received 4 weeks prior to the beginning of the course (or upon registration, whichever is later). Failing receipt of payment, ITDI reserves the right to deny access to the course. ITDI does not accept cash payment.*
MembersMembers of the following organizations are eligible for member prices:
*Terms and conditions are subject to change. Please visit www.iata.org/training/Pages/terms-conditions.aspx for details.**Please include your name, organization and course title/code on your bank Wire Transfer/Bank Draft/Cheque or Money Order to ensure that your payment is appropriately allocated.
REGISTRATION
MEMBERSHIP DISCOUNTSIATA Training and Development Institute offers special discounts to specific organizations around the world. Please refer to the lists below to see how your organization can benefit.
Early Bird Discount
*Time one must register before the course start date. **Payment must be made by credit card or clearing house.
Token Payment optionA convenient token payment option has been developed to aid you in enrolling your employees in IATA courses throughout the year through an easy, one-time fee.
Simply call an ITDI center or sales representative to open an account.
Deposit the budget allocated toward your organization’s training needs.
You will then receive a traceable enrollment key number that can be forwarded to each employee whom would like to enroll in one of our courses.
Bank Draft/Cheque or Money Order**Made payable to IATA, drawn on a Canadian or U.S. branch of a bank. All bank drafts/cheques must be micro-encoded.
Bank wire transfers should be made to**:IATA Account No: 400-749-8Bank Number: 003Branch Number: 00001Royal Bank of Canada1, Place Ville Marie, Montreal, Quebec, Canada H3C 3B5Swift Code: ROYCCAT2ABA No./Routing No.: 021000021
Register 3 weeks early*Register 3 months early*
Save USD$100
Receive a 20% discount**
IATA Member Airlineswww.iata.org/members
IATA Strategic Partnerswww.iata.org/sp
ICAO Civil Aviation Authoritieswww.icao.int
ACI Memberswww.airports.org
IGHC Memberswww.iata.org/ighc-directory
GSSA Memberswww.iata.org/cass
Accredited Travel and Cargo Agencies*www.iata.org/checkacode
Payment: Fees & OptionsFees are payable in US dollars. They are indicated per person and include course tuition and documentation. Fees do not include accommodation, meals, transportation or applicable taxes.
Prices are subject to change.
123
Developing Nations Members Developing Nations Members are member organizations that are headquartered in developing nations. To see whether your organization is a member, please refer to: www.iata.org/dna-countries
R EGIS T R AT ION AND CON TAC TS
5150
CORPORATE CONTACTS
IATA in your regionAsia PacificMr. Lu LUODirect Sales RepresentativeTel: +65.6499.2311Email: [email protected]
China/North AsiaMs. Rachel ZHANGDirect Sales RepresentativeTel: +86.108.571.9351Mobile: +86.13.90.11.92.355Email: [email protected]
Europe/Russia/CISMr. Vyron Manousos LOUPASISDirect Sales RepresentativeTel: +41.22.770.2565Mobile: +41.78.880.35.62Email: [email protected]
India/South AsiaMr. Gurjit GILLITDI Regional Training BusinessDevelopment ManagerTel: +91.124.497.7111Email: [email protected]
The AmericasMs. Monica VEGH REQUENADirect Sales RepresentativeTel: +1 514.874.0202 ext 3540Email: [email protected]
Middle East/AfricaMr. Rabih KIKANOManager, Direct SalesTel: +96.265.804.245 ext 1218Email: [email protected]
Product ManagementMr. Ismail ALBAIDHANIHead, Global Partnership and Learning Innovation, ITDITel: +1.514.874.0202 Ext. 3632Email: [email protected]
Ms. Isabella ANDERSONProduct Manager, Cargo and DGR TrainingTel: +41.22.770.2895Fax: +41.22.770.2681Email: [email protected]
Ms. Adelia CANDIDO Product Manager, Travel and Tourism Tel: +1.514.874.0202 ext. 3433Fax: + 1.514.390.6704 Email: [email protected]
Mr. Constantine HATZIGEORGIOU Product Manager, Aviation Studies Tel:+1.514.874.0202 ext. 3131 Fax: +1.514.390.6704Email: [email protected]
Mr. Elin LAMBREVProduct Manager, CargoTel: +1.514.874.0202 ext. 3462Fax: +1.514.390.6704Email: [email protected]
Mr. Denis LEBELProduct Manager, Quality & Airline OperationsTel: +41.22.770.2885Fax: +41.22.770.2681 Email: [email protected]
Ms. Theresa LIGHT Product Manager, Airline Management and Law TrainingTel: +1.305.779.9861Fax: +1.305.262.2654 Email: [email protected]
Mr. Eli MANDELAWYProduct Manager, Aviation Security Training Tel: +41.22.770.2975Fax: +41.22.770.2681Email: [email protected]
Mr. Dimitrios SANOSProduct Manager, Airport and Ground Operations TrainingTel: +41.22.770.2585Fax: +41.22.770.2865Email: [email protected]
Ms. Karen STEPHENSONProduct Manager, Civil Aviation, Air Navigation Services and Environment Tel: +41.22.770.2587Fax: +41.22.770.2681 Email: [email protected]
Ms. Filipa TOSCANOProduct Manager, Safety TrainingTel: +41.22.770.2897Fax: +41.22.770.2681Email: [email protected]
Interested in receiving instructor-led training at your own facility?Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
WorldwideLearningSolutions
Contact: www.iata.org/training www.iata.org/training-contact [email protected]
