#TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL
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Transcript of #TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL
![Page 1: #TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL](https://reader031.fdocuments.us/reader031/viewer/2022021922/588388b91a28ab07628b5d6d/html5/thumbnails/1.jpg)
CONTINUOUS
IMPROVEMENT
CONTINUOUS
FEEDBACK
through
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![Page 3: #TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL](https://reader031.fdocuments.us/reader031/viewer/2022021922/588388b91a28ab07628b5d6d/html5/thumbnails/3.jpg)
![Page 4: #TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL](https://reader031.fdocuments.us/reader031/viewer/2022021922/588388b91a28ab07628b5d6d/html5/thumbnails/4.jpg)
So why do performance reviewsgive us this feeling?
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A: For starters, we hate them
So why do performance reviewsgive us this feeling?
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Q: Why do we hate them?
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Q: Why do we hate them?
A: Feedback is too few and far between
Q: Why do we hate them?
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Q: Who else wants to improve
continuously?
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A: Presidents, Founders, C-Suite
Q: Who else wants to improve
continuously?
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Continuous feedback is the #1 driver
of continuous improvement
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Q: How do we implement continuous
feedback for sustainable success?
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i) Get senior leadership buy in
- tie feedback to improvement
- be data driven / determine baseline
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ii) Get training/work with a coach
- build a ‘safe’ feedback culture
- leverage ongoing data into actionable
insights and recommendations
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iii) Integrate into existing processes
- celebrate at staff meetings
- customer feedback
- existing software/workflows