Project Manifesto –

The Nature of a Cross-Functional Team

A TLS Continuum Guide to

Process Improvement

Cross Functional Team Roles

This How to Guide is based in part on

Peter Scholtes’s

Team Handbook

Cross Functional Team Roles

Crux of process improvement

Touches all segments of the organization

Diversity of Thought

Subject Matter Experts

Represents a management-employee partnership

Teams – Key to Successful Improvement

Cross Functional Team Roles

The Champion

The Sponsor

The Leader

The Coach

Team Member/Subject Matter Experts

Cross Functional Team Roles

The Champion

Buffer between team and senior management

Buffer between team and the organization

Makes argument for the project

Cross Functional Team Roles

The Sponsor

Selects and defines project

Identifies Coach and Team Leader

Selects team members

Cross Functional Team Roles

The Sponsor

Drafts project charter

Reviews project progress

Provides needed resources

Cross Functional Team Roles

Team Leader

Help select team members

Clarifies roles and responsibilities of team

Keeps team on track

Cross Functional Team Roles

Team Leader

Lead meetings

Makes recommendations for changes during process

Cross Functional Team Roles

The Coach

Needs people, technical and teaching skill

Helps select team members

Clarifies team roles

Regularly meets with team members to chart needs

Cross Functional Team Roles

Team Member

The on-the-ground subject matter expert

Helps refine project charter

Helps facilitate meetings

Handles assignments

Helps with administrative tasks

Who Should be on the Team?

Anyone who owns the process in any way

Management representative

Financial representative

Major customer(s)

HR representative

Union management (If applicable)

Employee SME members

MORE INFORMATION?

Daniel Bloom

SPHR, Six Sigma Black Belt

Chief Executive Officer

Daniel Bloom &Associates, Inc.

PO Box 1233

Largo, FL 33779

(727) 581-6216

dan@dbaiconsulting.com

http://www.dbaiconsulting.com