Thinkthrough Consulting (TTC) - ADVANTAGE AUSTRIA

April 13, 2020

Thinkthrough Consulting (TTC)

Demystifying E-pass process introduced by Department of

Consumer Affairs, Government of India

Streamlining Supply Chains of Essential Goods & Services: DO No: PS-03002/2/2019-PMC Dated: 04-04-2020

Current Process for Issuance of Passes

• Limited passes are approved as per quota by the district authorities and for only

movement in the district.

• The current system is functional only in few districts however a system for State-

wide and Nation-wide issuance is under process

Companies currently send

requests for Curfew Passes to District

Collector/ACP/DCP with Employee &

vehicle information

Information is validated & limited passes are issued for limited period for movement in the given area/

district

Registered employees while

travelling in registered vehicles need to show valid ID along with the

issued passes

Streamlining Supply Chains of Essential Goods (1/2)

As per DO No.: PS-03002/2/2019-PMC, dated 4th April 2020, issued by

Secretary, Department of Consumer Affairs, Government of India to the

Chief Secretaries of all the states. The letter states that:

1. Kindly designate a Nodal Officer to issue authorisation letters to

companies/organisations having nation wide supply chain of essential

goods and services. The name, designation, mobile no and email id of

such Niodal officers may be please conveyed to Mr N Natarajan,

Ministry of Consumer Affairs. State Nodal Officers may work with a

senior officer of the State Police for coordination with local police

authorities

2. Department of Consumer Affairs has developed an e-pass system

solution with the help of E-Gov Foundation, this system enables the

State Governments to monitor number of passes issued by authorised

companies.

Streamlining Supply Chains of Essential Goods (2/2)

3. The Inter-State and intra-State movement of all trucks and other

goods/carrier vehicles with one driver and one additional persons will

be allowed as long as driver is carrying a valid driver’s licence. If

truck/vehicle is travelling empty, invoice, way-bill, etc. for

delivery/ pick-up of goods may additionally be carried by the drivers.

Movement of driver and one person from their residence to truck/

vehicle would be facilitated by local authorities

4. Local administrations would be advised to facilitate in ensuring

availability of labour in factories, warehouses, and transportation and

distribution operations of essential food and groceries by appealing to

house owners, societies and villagers to allow workers to go for work.

5. It is clarified that food and grocery would mean all food items of

grocery that are usually consumed by the people on day-to-day basis.

Solution Approach

• COVID e-Pass is a simple, easy to use pass management system which can aid the

State Government in enforcing lockdown while ensuring the essential services

and industries can operate with minimum hindrance

The applying companies appoint a

single persons as official Point of

Contact (POC) to apply for E-Pass

and coordinate with State Nodal

Officer, when needed

State Nodal Officers appointed by

State Governments in consultation

with State Commerce & Industries

Department, to oversee E-Pass

process

Government of India has appointed

Mr. N. Natarajan, Technical

Director, Department of Consumer

Affairs, to coordinate with State

Nodal Officers

Essential Goods

• Food

• Fruits and vegetables,

• Dairy and milk products,

• Meat and fish,

• Animal fodder

• Seeds

• Fertilisers and pesticides

• Agricultural produce

• Medicines/ drugs/

pharmaceuticals

• Medical devices

• Medical supplies and their raw

materials

• Groceries, including

• Hygiene products

• Hand wash

• Soaps

• Disinfectants

• Body wash

• Shampoos

• Surface cleaners

• Detergents

• Tissue papers

• Toothpaste/ oral care

• Sanitary pads

• Diapers

• Chargers

• Battery cells

Essential Services

• Health

• Police

• Fire

• Water

• Electricity

• Sanitation

• Civil supplies

• Suppliers and sellers of

• Food

• Groceries,

• Fruits and vegetables,

• Dairy and Milk products,

• Medicines,

• Online services for food and

other essential supplies,

• Airports,

• Hospitals

• Laboratories/ collection centres

and lab technicians,

• Transportation of collected

samples to laboratories

• LPG distribution agencies,

• Petrol stations

• PDS distribution centers,

• Rail and Air transportation,

• Soldiers and personnel security

forces,

• Print and electronic media

Part A: COVID e-Pass Process for Uninterrupted Supply of Essential Goods & Services

Solution Approach

• The ePass system proposes to follow a trust-based approach:

• Organisations chosen by the State will be given quota of E-Passes

• Organisations will be entrusted to review and approve all ePass applications

within their own process and control. They will be able to bulk generate

ePasses for their employees/partners by uploading CSV files on this system.

• The State Government will track the total number of passes by organisation

on a real time basis and set state level quota for each Organisation. If an

organisation exceeds the quota the pass issuance stops automatically

• The pass is delivered to the applicant in a form of pdf, SMS or QR code with

an Instruction to carry a valid government issued photo ID.

• The ePass can be verified by policemen on the road using a SMS lookup. In

addition, a valid govt issued photo ID needs to be produced.

• The State Government will be the pass issuing authority.

Personas (1/2)

• The solution broadly caters to the following personas:

Name Role

Organisation

Requestor

Organizations are establishments providing essential services such as

food factories, hospitals, delivery companies, e-commerce etc. who

need to get “bulk approvals” for their employees and partners to do

their job of transporting goods.

The organization applicant must provide the details required as well

as upload company authorization letter signed by the authorized

signatory with a copy of government ID proof. If Organisations need

passes in multiple states, they will need to register themselves in

each State, and get approval and quota set at a State level.

Pass Issuing

Authority

Pass issuing authority is the entity who runs the ePass system. This

can be State level war room or a nodal agency

They get dashboards to verify and approve organizations, assign or

adjust pass quotas for each Organisation and monitor usage of

ePasses. Contd…

Personas (2/2)

Name Role

Pass

holder

Pass holders are employees of the organisations or their

partners. They are responsible for transportation of essential

goods during the Lockdown period.

Pass Holders will receive physically printed ePasses. In addition,

they will receive an SMS with the pass details. They will need to

carry a valid Govt issued ID such as Aadhaar, PAN, Voter ID or

Driving License along with the ePass.

Field

Verifier

Any person authorised to “verify” passes. This can be police

personnel, government officials etc. They can verify passes

through an SMS lookup of ePass ID.

…Contd.

Organization Registration Process

• Organizations need to Register by filling a form providing the below

details:

• Name of organization

• Unique identification (can be GSTN for example)

• Point of Contact (POC) name

• Point of Contact email

• When an issuing authority approves their signup request, the POC

receives an email with the signup link.

ePass Generation Process (1/2)

Part B: Organization Enrollment & Registration

Enrolment Process for each Organization

This is an offline process coordinated by state Nodal team:

• Each organization needs to reach out to the State Nodal Officer desinated by the

State Government.

• Send written application to the State requesting access to ePass system

• Discuss and agree on daily pass quota with State Nodal officer

• State Nodal Officer sends the system link to the Organization to proceed with

the user registration (applicable for States where the eGov ePass system is

deployed).

Source: eGovernments Foundation

Organization Registration Process Flow

State Nodal Officer sends link of the system on

email

Org. Admin files registration

request onto the system

Org. Admin verifies request

through email OTP & submits

State Approver logs into the

system

State Approver reviews Org.

registration details

State Approver approves Org. registration

request

Org. Admin receives an approval

confirmation email


• Org. Admin can submit registration request using email OTP authentication

• Approvers can verify Org. details and approve registration request

Org. Admin receives an approval confirmation email


Org. Admin verifies OTP and submits


Approver log into the system with credentials


Approver approves Org. registration request


Part C: ePass Generation

ePass Generation Process Flow

Org. Admin log into the system with

credentials

Org. Admin creates a new ePass request

Org. Admin uploads csv file with all

required employee details

System validates and creates ePass for all

individual employees

Org. Admin can download all ePasses

in a zip file

Org. Admin distributes ePass to

respective individual employees

Individual employee also receives SMS for

ePass on mobile number

On-road verification can be done using

SMS lookup

Approver can monitor all ePass

requests


CSV Template


Org. Admin log into the system with credentials


Org. Admin clicks on Create Request


Org. Admin uploads csv file with required details


Org. Admin submits csv upload


System processes all the csv records


Once processed, Org. Admin downloads all ePasses


Org. Admin views all ePasses individually


Org. Admin prints and distributes all ePasses


Individual employee receives SMS for ePass


On-road Verification

• Verifier can send SMS “VERIFY ” to the toll free number


• On-road verifier can easily validate authenticity of the ePass by SMS lookup

Approver Dashboard

• Approver can monitor all ePass requests by different organizations

• Approver can approve/reject registration requests by organizations

• Approver can edit overall ePass generation limit for each organization

• Approver can download .csv file and ePasses generated for all requests


Approver can edit the Org. ePass request limit


Approver can download any request .csv file


Approver can download generated ePasses


Part D: List of State Nodal Officers

List of Nodal Officers (1/12)

S.N. State Name Details

1 Delhi * Sh.Vivek Pandey, IAS Commissioner (Trade & Taxes), GNCTD

[email protected]

2 Haryana* Sh T.L Satyaprakash, IAS Secretary,

Home Affairs

Government of Haryana,

Haryana Civil Secretariat, Sector- 1, Chandigarh

Haryana, Chandigarh -1600017

3 Punjab Sh. K.A.P. Sinha Principal Secretary,

Food & Civil Supplies Consumer Affairs Government

of Punjab,

Anaaj Bhawan, Sector 39-C,

Chandigarh – 160036

Phone: 0172-2743541

0172-2742803, 2636082

E Mail :- [email protected],

[email protected]

* indicates Nodal Officers appointed by State Govt. and others are Nodal officers by default



4 Maharashtra Shri Mahesh Pathak, IAS Principal Secretary,

Food & Civil Supplies & Consumer Protection

Government of Maharashtra,

Room No. 222, Mantralaya,

Maharashtra, Mumbai – 400032

Phone No. 022- 22024851

Emial :- [email protected]

5 Uttar Pradesh Smt. N. S. Verma Principal Secretary,

Food & Civil Supplies,

Government of Uttar Pradesh,

Room No.323, Lal Bahadur Shastri Bhawan

Sachivalaya, Hazratganj

Uttar Pradesh, Lucknow -226001

Phone No. 0522- 2237409

E- Mail: - [email protected]

6 Karnataka * Shri Alok Kumar, IPS ADGP & Commandant

KSRP, Bangaluru [email protected]

9480800009




7 Rajasthan* Shri Mahendra Singh

Rathore

Deputy Commissioner

Food & Civil Supplies

Secretariat,

Rajasthan – 3020005

Phone No : 0141-2227722, 0141-222735

E Mail: - [email protected], afcfood-rj@nic. In

8 Himachal

Pradesh

Shri O.C. Sharma Principal Secretary

Food and Civil Supplies & CA

Government of Himachal Pradesh,

Himachal Pradesh, Shimla – 171002

Phone No : 0177-2880733

09418124400

Phone No. : [email protected]

9 Bihar Shri Pankaj Kumar Principal Secretary,

Food & Consumer Protection

Government of Bihar,

Main, Secretariat Building,

Patna

Phone No : 0612-2217799

E Mail: [email protected], [email protected]




10 Chattisgarh Sh. Ajay Singh Additional Chief Secretary,

Food and Civil Supplies,

Government of Chhattisgarh

Matralaya, D.K. Bhavan

Chhattisgarh, Raipur – 492001

Phone No : 0771-2510962

E Mail: [email protected]

[email protected], [email protected]

11 Gujarat Smt. Sangeeta Singh Additional Chief Secretary,


Government of Gujarat,

14th Block, 5th Floor, Sardar Bhavan,

New Sachivalaya,

Gandhinagar,

Sachivalaya– 382010

Phone No : 079 - 23251165

Email: - [email protected]

12 Goa* Shri Rajan Satardekar Director Transport Government of Goa

Mobile No.9823256280, Email: [email protected]




13 Andhra Pradesh Sh. B Rajasekhar Commissioner & Ex- Officio Secretary,

Consumer Affairs , Food and Civil Supplies

Government of Andhra Pradesh

5th Block, 1st Floor, A.P Secretariat Office,

Velagapudi Phone: 0866 - 2445504, 09100188889

Email: [email protected]

[email protected], [email protected]

14 Tamil Nadu * Shri Dayanand Kataria,

IAS

Additional Chief Secretary to Government

Co-operation, Food and Consumer Protection

Department

Secretariat, Chennai 600 009

[email protected]

Landline No. 044-25672224

Mobile No. 9600194640, 7305097844

15 Jammu &

Kashmir

Dr. Abdul Rashid Secretary,

Food & Civil Supplies & Consumer Affairs

Government of Jammu & Kashmir,

3rd Floor, Mini Block,

Secretariat

Jammu

Phone No. - 0194-2506084

E Mail : - [email protected]




16 Jharkhand Sh. Vinay Kumar

Choubey

Principal Secretary,

Food,PD & Consumer Affairs

Government of Jharkhand,

Project Building, 4th Floor,

Mantralaya Dhurwa

Jharkhand, Ranchi- 834004

Phone No : 0651-2400960, 2401780

E mail: - [email protected]

17 Kerala Smt. Mini Antony Special Secretary,


Government of Kerala,

Secretariat Trivandrum – 1

Kerala, Trivandrum – 695001

Phone No : 0471-2518445

E Mail: - [email protected]

18 Madhya Pradesh Smt. N.S. Rao Principal Secretary,


Government of Madhya Pradesh,

3rd Floor, Mantralaya,

Vallabh Bhawan,

Madhya Pradesh, Bhopal-462004

Phone No : 0755-2441675

E Mail : - [email protected]




19 Manipur Sh. M. Yaiskul Meitei Additional Secretary,

Food & PD & Consumer Affairs Deptt.,

Government of Manipur,

Old Secretariat ,

Imphal – 795001

Phone No : 0385- 2443366


20 Meghalaya Shri P W Ingty Additional Chief Secretary,


Government of Meghalaya,

Additional Secretariat Building,

Meghalaya, Shillong – 793001

Phone No: 0364- 2225669


21 Mizoram Sh. H.L. Rochungnunga Secretary,


Treasury Square Venghlui,

Aizawl– 796001

Phone No : 0389-2322872





22 Nagaland Sh. Nikhashe Sema Secretary,

D/o Food & Civil Supplies, & Legal Metrology

Government of Nagaland,

New Secretariat,

Nagaland, Kohima– 797001

Phone No : 0370-2270289


23 Odisha Shri V.V. Yadav Principal Secretary,

Food and Civil Supplies & Consumer Welfare

Secretariat, Odisha

Bhubaneswar – 751001

Phone No : 0674-2536892, 2322336

24 Telangana Sri Akun Sabharwal, IPS Principal Secretary,


Government of Telangana

Civil Supplies Bhavan, Hyderabad – 500082

Phone: - 040-23310462

Email: - [email protected]




25 Sikkim Shri S.K. Shila Secretary,

Food & Civil Supplies & CA

Government of Sikkim,

Annexe 1, Top Floor, Kazhi Road,

Gangtok– 737101

Phone No : 03592-202708


26 Tripura* Shri N.C Sharma, TCS Addl. Secretary to Chief Secretary

[email protected]

[email protected]

031-241-8080

9436137705 (M)

27 Uttarakhand Sh. Sushil Kumar Principal Secretary,


Government of Uttarakhand,

Secretariat, Chief Secretary building,

Uttarakhand, Dehradun – 248001

Phone No : 0135-2712802

09412050009

E Mail :- [email protected]




28 Arunachal

Pradesh

Shri Gamil Padu Secretary,

Deptt. of Consumer Affairs & LM, Government of

Arunachal Pradesh,

Naharlagun Itanagar– 791111

Phone No.:- 9485235259,8256991142

E-Mail:- [email protected]

29 Dadra and Nagar

Haveli

Sh. Sandeep Kumar Secretary,

Food and Civil Supplies & CA

UT of Dadra and Nagar Haveli,

Silvassa-396230

Phone No : 0260-2230473


30 Daman & Diu Sh. Sandeep Kumar Secretary,


U.T. Adman of Daman & Diu

Secretariat, Moti Daman,

Daman -396220

Phone No : 0260-2230473

E Mail: - [email protected], [email protected]




31 Assam Sh. Rajesh Prasad Commissioner & Secretary,


Consumer Affairs & Legal Metrology

Government of Assam

C Block, 3rd Floor, Assam Secretariat,

Dispur, Guwahati – 781005

Assam

Phone No : 0361- 2237006, 09854029366

E Mail :- [email protected]

32 Puducherry Shri Jokey Angu Secretary,

Food and Civil Supplies & Consumer Affairs & Legal

Metrology

Government of Pondicherry,

Chief Secretariat Office,

Beach Road, Puducherry-605001

Phone No : 0413-2233304


33 Andaman &

Nicobar

Shri Vijay Bidhuri, IAS Secretary Cum Director


Andaman & Nicobar,

Secretariat, Port Blair – 744101

Phone No : 03192-232321, 233089, 240253





34 West Bengal Shri M .K. Agarwal Principal Secretary,


Government of West Bengal,

11A, Mirza Galib Street,

West Bengal, Kolkata-700087

Phone No: - 2252-2800

E mail :- itcellfswb @gmail.com,

[email protected]

35 Lakshadweep Sh. Sushil Singh Secretary,

Food and Civil Supplies & Consumer Affairs

Union Territory of Lakshadweep,

Kavaratti-682555

Phone No : 04896-262384

Phone No : 04896-262384

E Mail: - [email protected], [email protected]

36 Chandigarh Ms Bhawna Garg, IAS Principal Secretary

Food & Civil Supplies

Chandigarh Administration

UT Secretariat, Sector -9

Chandigarh -160036

Phone No : 0172 2740045

E mail:- [email protected]


About the Speaker

About the Speaker

▪ Experienced business management professional with over 24years of experience in Public Affairs, Strategic Planning,Consulting, Development Sector advisory, CapacityDevelopment & Entrepreneurship at country and regionallevels with international and national organisations.

▪ Created a Corporate Disaster Resource Network to work withstakeholder on Rescue-Relief-Rehabilitation andReconstruction.

▪ Through his rich and extensive experience in SustainableDevelopment, has driven major programs in areas of cross-sectoral partnerships and institutional networks, inclusivecommunity participation, social accountability and socialJustice.

▪ Founding Board Member of Save the Children-Bal Raksha, theIndian arm of Save the Children International, Board Memberof SafeLIFE Foundation, Trustee of SafeLIFE Foundation,Trustee of Ideas to Impact Foundation.

PARUL SONIGLOBAL MANAGING PARTNER

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Planning, Corporate Social Responsibility and Aid Efficiency

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Demystifying E-pass process introduced by Department of Consumer Affairs, Government of India

FAQs :

1) Does telecom hub come under the head of essential services?

Yes, Telecom falls under the essential services. Organisations dealing with telecom services van apply for E-passes for their employees/ workers/ vendors. In Covid crisis, continuity of telecom services is critical and essential

2) If a company is not under the head of essential services but they need to set up Work From Home (WFH) how do they get the pass? In the present Situation, priority is given only to essential goods and services.

3) Do truck drivers need e-pass or e-way bill? Will a commercial driving license be enough? Would driver need a pass to come from his home to the truck location? Truck drivers are required to have a pass in their name. Their truck operators/ logistics companies can support them in obtaining an E-pass. The same pass is valid for the driver to reach their workplace, go back home and also drive a truck with a valid driving licence.

4) Can Customs House Agents also apply for e pass?

CHA can apply for an E-pass. They have an important duty to clear documents in and out of ports across India and their services are important for a smooth export and import of commodities. However, because the Government authorities are too strict right now looking at social distancing and minimum number of employees at workplaces for essential services, CHA dealing with overseeing the movement of essential goods may get a priority.

5) How is the quota for each company decided?

Nodal officers will decide upon an upper limit of E-passes for organisations applying for E-passes at a macro level, upper limit will be a generic number – sector agnostic. It will then depend upon the wisdom of the organisations’ nodal officer to be selective in offering passes.

6) What happens to old passes issued by state?

There is no notification regarding phasing out of old passes issued earlier. We believe, unless all the states in India go live on E-passes, to maintain seamless integration of supply chain for essential goods and services, passes issued earlier will be active till further notice.

7) Can doctors who are employees of an NGO get e pass?

Yes, doctors can get an E-pass. However, the purpose must be clearly stated and they should be part of the organisation and the organisation Nodal person should apply.

8) How much time will it take in issuing e passes?

States are going live gradually. It’s a matter of time how soon all the states are up and live on e-pass systems. Our estimation, basis our discussions with concerned officers is that once the organisations apply for e-passes in the right format with all relevant details, in a couple of days , they should receive authorisations.

9) What is the link to apply for E-Pass ?

There is no link to apply. An email must be sent to the designated nodal officer of state with all relevant details in a specified format along with credentials of the Organisations’ nodal officer.

10) What is the process to be followed for manufacturing units of essential commodities?

Detailed process to be followed for applying e passes was categorically explained in the presentation. Please find attached a copy of the presentation. Entire presentation is based upon procuring e passes for manufacturing units engaged in production of essential goods.

11) Lot of to and fro happening in identifying the nodal officers at the state. From where can we get the recent list as and when the state appoints the nodal officer? A list has been published by the Ministry of Consumer affairs and it is on the website of the Ministry. We have attached a copy for your ready reference.

12) Do the passes also serve as permission to operate or does an establishment need to separately apply for that in case the current permission is for limited numbers and now we need to increase the operational headcount? Passes are only for units which are operational. Permission to operate is a separate process and the required permissions should be in place mandatorily before applying for e passes. These e passes are being approved/ authorised on a trust based approach, hence they should be judiciously sought for keeping in mind the minimum numbers required to run critical operations.

13) Do the CHA and logistics company get quota of e-passes having national presence, getting the customs clearance done from ICD and airports? CHA and logistics companies falls under essential services from the point of view of the criticalities involved in the process to maintain and strengthen a robust supply chain system nationwide for essential goods.

14) Employees get e pass, but if they are travelling in a contracted Bus, does Bus contract company, driver , need e pass ? Who will apply for bus vendors ? The driver needs an e -pass. The same must be procured by the contractor or the vendor providing contract bus service to the organisation.

15) We are the FMCG distributor for entire state and we have sub distributors in rural areas with their own legal entity, so what is the process for applying epass for my Sub dealer employees as those have very less turnover? If the distributors are small players, we would recommend that you apply and procure e passes for them. While applying please request for a higher number of passes giving a clear explanation of the number of passes required to maintain you supply chain through number of small distributors in rural areas.

16) How would the pass be managed for employees travelling through state borders? Eg: Delhi to Noida? For places line Delhi, Noida, Gurgaon, Faridabad and other adjoining areas, a pass with a validity for NCR is under consideration at the Government level because people may live in Delhi but may have units in Noida, Gurgaon etc. Therefore to facilitate ease of movement, this is being discussed. Our assumption is that they will soon come up with NCR passes.

17) Is this E-pass valid for the whole day or only for a certain time period in the day? E pass is valid up to the “valid up to date’ that you fill in while applying for e passes.

18) Is there any fee for applying for passes? No, there is no fee to apply for e passes.

19) Could you please give the contact of Gujarat Nodal officer, they currently have a site called digitalgujarat.gov.in but that has only Ahmedabad district being permitted on it. We have attached a list of All India Nodal officers for your reference.

Thinkthrough Consulting (TTC) - ADVANTAGE AUSTRIA

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