There's an App for That: How Marketing Execs Boost Results with the AppExchange

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There’s an App for That: How Marketing Execs Boost Results with the AppExchange Marketing Professionals Michele McMahon: The Network, Inc. Ilya Mirman: Cilk Arts Brian Vass: Kadient Sara Varni Bright: salesforce.com

description

Get even more value out of Salesforce CRM with hundreds of apps from the AppExchange! Hear how this panel of marketing execs use solutions from the AppExchange to increase lead quality and flow, track campaign progress, and eliminate manual processes. You'll walk away with real-world learnings and a list of top marketing apps (both free and fee-based) that you can easily deploy with just a few clicks.

Transcript of There's an App for That: How Marketing Execs Boost Results with the AppExchange

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There’s an App for That: How Marketing Execs Boost Results with the AppExchange

Marketing Professionals

Michele McMahon: The Network, Inc.Ilya Mirman: Cilk ArtsBrian Vass: KadientSara Varni Bright: salesforce.com

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Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2010. This documents and others are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Agenda

AppExchange Overview

Customer Picks– Michele McMahon, The Network

– Ilya Mirman, Cilk Arts

– Brian Vass, Kadient

Panel Q&A

Tips for Finding Apps

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Sara Varni Bright

salesforce.com

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The AppExchange The Trusted Marketplace for Cloud Apps & Services

1000+Pre-Integrated Apps

180+ Apps for Marketing

6800+Customer Reviews

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1000+ Apps to Run Your Business

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200+ Free Apps to Get You Started

Reports, dashboards, & end-to-end templates

Fully customizable

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Key Marketing Categories 180+ Apps to Drive Your Success

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Ilya Mirman

VP of Marketing

Michele McMahon

VP of Revenue Generation

Brian Vass

VP of Marketing

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Michele McMahon

The Network, Inc.

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All About The Network, Inc.

• Go-Live in 6 weeks from contract sign to training, including initial apps and app roadmap

• All apps are evaluated for integration with Salesforce• Phased approach to app integration• Free trials build business case• App Integration = Automation & Transparency

The Network, Inc. helps thousands of organizations, including half of the Fortune 500, mitigate risk with a full suite of governance, risk and compliance (GRC) solutions

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The Network Inc.’s Digital Backbone

Social Media

Data Hygiene

Communities

Analytics & ProspectingData Management

Full Integration

Partial Integration

Not Integrated

Salesforce Labs

Adoption Dashboards

Competitive Object

Other Apps

FormFactory

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Most accurate source of contact data,

including emails!

Integrated in Salesforce for real-time

updates

Flexible rules based on your company’s

requirements

“Data quality decays rapidly & enterprises should follow a methodology for…regular measurement…data quality…goals for... process improvements & technology”

Integrated Data & Prospecting Tool: Jigsaw

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LeadLander for Salesforce

Website visitor insight for lead

generation & sales insight

Paid app with free basic

integration & paid integration

“Stepping-stone” for basic web

visitor insight

Designed for prospecting

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FormFactory: Dreamfactory

Free basic form creation

Paid version creates

“editable” forms

Time-saver for manual

form creation

Uses CRM data

A “walk down the hall”

becomes an email

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Ilya Mirman

Cilk Arts

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All About Cilk Arts

Mission: To provide the easiest, quickest, and most reliable way to optimize application performance on multicore processors.[Venture-backed start-up, acquired by Intel.]

• Using AppExchange to find valuable, trustworthy apps• 2 apps in production (HubSpot, VerticalResponse)• Exploring others (Jigsaw, DataTrim)

Company logo goes here

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HubSpot, Inc.

Lead intelligence in salesforce.com

Closed-loop integration between

Marketing and salesforce.com

Get found online: website authoring

and hosting, blogging, SEO

Convert leads: landing pages, lead

nurturing campaigns, prospect

analytics

Analytical tools (traffic, conversions,

competitors, blog analytics)

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Brian Vass

Kadient

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Surveys: ClickTools

Create customer

surveys in ClickTools

Associate survey

results with Accounts

and Contacts

27% increase in

customer satisfaction

scores

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Marketo Marketing Automation

Execute nurture email

campaigns

Score leads

Create landing pages

Track website activity

Tight integration with

Salesforce

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CRMfusion: DupeBlocker

Prevent duplicate

records from entering

Salesforce!

Flexible business rules

to identify duplicates

Virtually impossible for

duplicate records to

enter our database

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Sign Up for Our Weekly Digests!

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Additional Ways to Find Apps

Chatter Group Twitter Handle

Fan Page

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There’s an App for That! How Marketing Execs Boost Results

with the AppExchange

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