Theories of Major Theories of Major Contributors to Contributors to

Quality Quality

Presented by Dr. Joan BurtnerPresented by Dr. Joan BurtnerCertified Quality Engineer Certified Quality Engineer

Associate Professor ofAssociate Professor ofIndustrial Engineering and Industrial Industrial Engineering and Industrial

ManagementManagementMercer UniversityMercer University

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 22

Quality Time LineQuality Time Line

1875 – Taylorism – (Scientific Management)

1925– Shewhart– Statistical approach– Process variation

1930– Dodge and Romig– Acceptance Sampling

1950– Deming– Top Management Responsibility– Statistically-based approach to quality

1980– US industrial leaders begin to embrace quality– Deming and Taguchi– Push quality upstream into engineering design

2000– Institutionalizing Quality– Global marketplace

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 33

W. Edwards DemingW. Edwards Deming

1950’s - 1990’s MIT Deming’s Fourteen Points for

Transformation of Western Management

Deming Cycle Seven Deadly Diseases

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 44

Joseph JuranJoseph Juran

1950’s - 1990’s Engineer, University Professor,

Consultant Juran’s Quality Handbook Managerial Breakthrough Juran Trilogy

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 55

Walter ShewhartWalter Shewhart

1930’s “Father of Statistical Quality

Control” Economic Control of Quality of

Manufactured Product Control Charts Plan – Do – Check – Act (PDCA)

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 66

Philip CrosbyPhilip Crosby

1970’s - 1980’s Quality is Conformance to

Requirements Zero Defects Quality is Free (1979) 14 Steps for Improvement

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 77

Genichi TaguchiGenichi Taguchi

1960’s - 1990’s Taguchi Loss Function Design of Experiments Robust Design Quality as Loss to Society Deming Prize

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 88

Armand FeigenbaumArmand Feigenbaum

1950’s - 1980’s Quality Control: Principles, Practice,

and Administration (1961) (1961) Reissued as Total Quality Control

(1991) Quality is a Way of Managing Organizational Impact of Quality

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 99

Kaoru IshikawaKaoru Ishikawa

1950’s – 1980’s Guide to Quality Control (1982) What is Total Quality Control? The

Japanese Way Quality Circles Cause-and-Effect Diagram

IDM 355 Fall 2009IDM 355 Fall 2009 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 1010

Contact InformationContact Information

Email: Burtner_J@Mercer.eduEmail: Burtner_J@Mercer.edu US Mail:US Mail:

Mercer University School of Mercer University School of Engineering Engineering

1400 Coleman Avenue 1400 Coleman Avenue

Macon, GAMacon, GA Phone: (478) 301- 4127Phone: (478) 301- 4127