The what and how of bringing digital and transformation together
-
Upload
faces-of-content -
Category
Business
-
view
320 -
download
0
Transcript of The what and how of bringing digital and transformation together
![Page 1: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/1.jpg)
January 2016
The What and How of Bringing Digital and Transformation together
Simon Walker Director of Innovation @ Stibo Systems
![Page 2: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/2.jpg)
Source | Forrester Research, European Cross-Channel Retail Sales Forecast, 2013 to 2018
Customers know what they want, when and where they want it
Why is this important?
![Page 3: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/3.jpg)
Cross-channel B2C sales are expected to reach €920bn by 2018 & B2B sales will top €1 trillion
![Page 4: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/4.jpg)
When it comes to digital customer engagement, customers have high expectations regardless of touch point
![Page 5: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/5.jpg)
EU digital sales are expected to reach
44% by 2018
![Page 6: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/6.jpg)
6.
Executives continue to report high expectations for digital’s impact on company growth 71% expect that over the next three years, digital will result in greater top-line revenues
Source | Cracking the digital code: McKinsey Global Survey results, McKinsey & Company
![Page 7: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/7.jpg)
7.
The average life span of a company has been falling
Digitization is placing unprecedented pressure on organizations to evolve
⬇ 61 years in 1958 ⬇ 25 years in 1980 ⬇ 18 years in 2011 ⬇ ?? years in 2016
Source | Six building blocks for creating a high-performing digital enterprise, McKinsey & Company
Transition to digital isn’t just critical to beating competitors; it’s crucial to survival
![Page 8: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/8.jpg)
8.
Are you a digital enterprise or not?
7%
32%
40%
16%
5% 8%
33%
40%
18%
3%
8%
35%
40%
15%
3% 3%
33%
43%
15%
8%
12%
36%
32%
12%
8% 7%
33% 33%
23%
3%
8%
25%
42%
17%
8% 8%
15%
62%
8% 8%
5 - We are a true digital enterprise 4 3 2 1 - We are a traditional structured business
Total UK France & Switzerland Germany & Switzerland BeNeLux Spain Denmark Sweden
![Page 9: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/9.jpg)
9.
So what are customers looking for? Consistent customer experience
An engaging, personalised experience
Access to rich, relevant information
![Page 10: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/10.jpg)
10.
Sounds like a lot of work. How do companies achieve this?
![Page 11: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/11.jpg)
11.
Companies must address key organisational issues before digital can have a truly transformative impact on their business
![Page 12: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/12.jpg)
12.
When companies depend on silos of teams, data, and processes, it makes it extremely difficult to scale, optimise and measure KPIs
![Page 13: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/13.jpg)
13.
What are the top 5 barriers to achieving digital transformation?
54%
46%
77%
77%
69%
25%
33%
50%
58%
42%
47%
60%
53%
60%
67%
64%
36%
68%
60%
80%
50%
55%
53%
63%
45%
43%
50%
45%
48%
53%
60%
58%
68%
60%
70%
51%
51%
58%
59%
61%
Too much data in silos
The need for external support
Legacy data impacts
Unexpected complexity
Lack of consistent data across the business
Total UK France & Switzerland Germany & Switzerland BeNeLux Spain Denmark Sweden
![Page 14: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/14.jpg)
14.
Systems & data need to be fully integrated across all customer touch points
![Page 15: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/15.jpg)
15.
Access to information
Confidence
![Page 16: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/16.jpg)
16.
Because, customers want to know what assortments you have, what products are in stock and where, what they look and feel like, what other customers are saying and buying, product recommendations and more
![Page 17: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/17.jpg)
17.
Streamline the data lifecycle
![Page 18: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/18.jpg)
18.
Synchronise information across all channels
![Page 19: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/19.jpg)
19.
Gain visibility across all locations
![Page 20: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/20.jpg)
20.
Understand the customer journey
![Page 21: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/21.jpg)
21.
Connect customers to relevant information to drive engagement & increase satisfaction
![Page 22: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/22.jpg)
22.
Master all critical data domains
A true multidomain solution
u Businesses processes are not restricted to a single data type
u Provides deep insight into your business to make better business decisions
u Enables your business to be more agile in responding to changes in the market
Product
Location Supplier
Customer
![Page 23: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/23.jpg)
23.
Complete
Accurate
Efficient
One View – centered on actionable insights and real-time analysis
![Page 24: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/24.jpg)
24.
The What & How of Digital Transformation
What Digital investments implemented by the organization
ü Customer experience ü Operational processes ü Automation ü Digital skills & initiatives
How Senior executives drive change
ü Creating and communicating the vision
ü Establishing governance ü Measurement mechanisms ü Building a digital-ready
culture
![Page 25: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/25.jpg)
25.
What are the real benefits?
77%
54%
69%
77%
69%
58%
67%
50%
58%
42%
83%
80%
87%
93%
80%
60%
72%
80%
72%
72%
68%
70%
53%
63%
73%
50%
48%
58%
55%
65%
78%
80%
80%
83%
90%
68%
68%
69%
72%
74%
Improved competitive position within your market
Greater agility within IT to meet the business needs
Improved data management
Increased cross collaboration between departments
Better ability to meet customer expectations
Total
UK
France & Switzerland
Germany & Switzerland
BeNeLux
Spain
Denmark
Sweden
![Page 26: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/26.jpg)
26.
How do you measure success?
77%
77%
69%
77%
77%
42%
25%
75%
58%
75%
80%
83%
83%
77%
90%
56%
60%
76%
76%
72%
70%
73%
60%
68%
78%
68%
60%
53%
55%
65%
73%
78%
78%
80%
80%
69%
69%
69%
70%
77%
Faster time to market for new products/services
Increased market position
Higher quality services/products
Greater level of customer engagement
Higher levels of customer satisfaction
Total
UK
France & Switzerland
Germany & Switzerland
BeNeLux
Spain
Denmark
Sweden
![Page 27: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/27.jpg)
27.
Get to Know Stibo Systems
18 offices worldwide
with global headquarters in
Aarhus, Denmark
500+ employees
Parent company, Stibo A/S, founded in 1794Stibo Systems established in 1976
Privately held AAA rated
30% YOY growth
250+ customers
![Page 28: The what and how of bringing digital and transformation together](https://reader031.fdocuments.us/reader031/viewer/2022030119/58a094801a28aba73f8b6e23/html5/thumbnails/28.jpg)
Thank you www.stibosystems.nl