The Source of Competitive Advantage Figure 8.1 – Week 1 (semester 2)

Operations Strategy Competitive Analysis Figure 8.2 – Week 1 (semester 2)

Operations Strategy Composition Matrix (Southwest Airlines) Figure 8.5 – Week 2 (semester 2)

LISP Interactions in a Supply System Figure 8.6 – Week 2 (semester 2)

Case Study – Norwich International Airport Figure 8.7 – Seminar 1 (semester 2)

A Picture of Demand Figure 9.1 – Week 3 (semester 2)

Shadow Demand Figure 10.1 – Week 3 (semester 2)

LISP Variables in Three-Dimensional Format

Figure 10.2 – Week 3 (semester 2)

Relationship between Customer Service Level & Inventory for Lead Time Performance

Figure 10.3 – Week 3 (semester 2)

Relationship between Customer Service Level & Inventory for Supplier Service Level

Figure 10.4 – Week 3 (semester 2)

Relationship between Customer Service Level & Inventory for Supplier Process Time

Figure 10.5 – Week 3 (semester 2)

Trajectory of a Pendulum in Phase Space Figure 10.6

Operations Strategy Filtration Process Figure 11.1 – Week 4 (semester 2)

Manufacturing Strategy Framework Figure 11.2 – Week 5 (semester 2)

Business Decisions & Integrative Elements Figure 12.1 – Week 7 (semester 2)

Cost & Flexibility Considerations in Choosing a Global Operations Strategy

Figure 13.1 – Week 8 (semester 2)

Competing on Response Case Vignette (Figure 8.3) - Chapter 8

Competing on Response Case Vignette (Figure 8.4) - Chapter 8

Britvic Soft Drinks Case Vignette Chapter 9

Product Development Chapter 7

Service Development Chapter 7