The International Institue of Planning and Management

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THE INTERNATIONAL INSTITUE OF PLANNING AND MANAGEMENT

BANGALORE

A REPORT ON ADVANCED GLOBAL

MANAGEMENT PROGRAMME

A REPORT SUBMITTED IN PARTIAL FULLFILLMENT OF THE REQUIRMENT

FOR THE AWARD OF THE DEGREE OF MASTER OF BUSNIESS ADMINISTRATION

BY

GOPAL SHARMA

PGP 2010-12

MBA A1

[email protected]

UNITED STATES OF AMERICA

CORNELL UNIVERSITY

INDUSTRIAL AND LABOR RELATION SCHOOL

OCTOBER 31st

NOVEMBER 11th


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ABSTRACT

BRIEF ON U.S.A

The United States of America is a federal constitutional republic comprising fifty states and a

federal district. The country is situated mostly in central North America at 3.79 million squaremiles and with about 307 million people, the United States is the third or fourth largest country

by total area, and third largest by land area and by population. The United States is one of the

worlds most ethnically diverse and multicultural nations, the product of large scale immigration

from many countries. The U.S. economy is the largest national economy in the world. The nation

was founded by thirteen colonies of Great Britain located along the Atlantic seaboard. On July

4th, 1776, they issued the declaration of Independence

BRIEF ON CORNELL UNIVERSITY AND ILR SCHOOL OF BUSINESS

Cornell University is an Ivy League university located in Ithaca, New York. It is

a private land-grant university which receives annual funding from the State of New

York for certain educational missions.

Founded in 1865 by Ezra Cornell and Andrew Dickson White, the university was

intended to teach and make contributions in all fields of knowledgefrom the classics to

the sciences and from the theoretical to the applied. These ideals, unconventional for

the time, are captured in Cornell's motto, an 1865 Ezra Cornell quotation: "I would found

an institution where any person can find instruction in any study." Since its founding,

Cornell has also been a co-educational, non-sectarian institution where admission is

offered irrespective of religion or race.

Cornell offers programs in liberal arts, engineering, agriculture, management, law,

and medicine. The university is broadly organized into sevenundergraduate colleges

and seven graduate divisions at its main Ithaca campus, with each college and division

defining its own admission standards and academic programs in near autonomy. The

university also administers two satellite medical campuses, one in New York City and

one in Education City,Qatar. Cornell is one of two private land grant universities, and itsseven undergraduate colleges include three state-supported statutory or contract

colleges. As a land grant college, it also operates a cooperative extension outreach

program in every county of New York.

Cornell counts more than 255,000 living alumni, 28 Rhodes Scholars and 41 Nobel

laureates affiliated with the university as faculty or students. The student body consists


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of over 13,000 undergraduate and 6,000 graduate students from all 50 states and 122

countries.

KEY LEARNINGs

From this program I learned American style of educational system and observed how professors

interact with the students to make the session more lively and sharing of knowledge by taking the

opinions of all the class.

ITHACA CAMPUS

Cornell's main campus is on East Hill in Ithaca, New York, overlooking the town

and Cayuga Lake. When the university was founded in 1865, the campus consisted of

209.5 acres (0.85 km ) of Ezra Cornell's roughly 300 acre (1.2 km ) farm. Since then, it

has swelled to about 745 acres (3.0 km ), encompassing both the hill and much of the

surrounding areas.

Some 260 university buildings are divided primarily between Central and North

Campuses on the plateau of the Hill, West Campus on its slope, and Collegetown

immediately south of Central Campus. Central Campus has laboratories, administrativebuildings, and almost all of the campus' academic buildings, athletic facilities,

auditoriums, and museums. The only remaining residential facility on Central Campus is

the Law School'sdormitory, Hughes Hall. North Campus

contains freshman and graduate student housing, themed program houses, and

29 fraternity and sorority houses. West Campus has upperclass residential colleges and

an additional 25 fraternity and sorority houses Collegetown contains the

Schwartz Performing Arts Center and two upperclass residence halls amid a

neighborhood of apartments, eateries, and businesses


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ORGANIZATION AND ADMINISTRATION

College/school Year founded

Undergraduate

NYS College of Agriculture and

Life Sciences1874

College of Architecture, Art,

and Planning 1871

College of Arts and Sciences 1865

College of Engineering 1870

School of Hotel Administration 1922

NYS College of Human Ecology 1925

NYS School of Industrial and

Labor Relations1945

Graduate

Graduate School 1909

Cornell Law School 1887

S.C. Johnson Graduate Schoolof Management

1946

Weill Cornell Medical College 1952

Weill Cornell Graduate School

of Medical Sciences1898


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INDUSTRIAL AND LABOR RELATIONS REVIEW

INdustrial and Labor Relations Reviewis a publication of the Cornell University

School of Industrial and Labor Relations. It is an interdisciplinary journal publishing

original research on all aspects of labor relations.

The target audience is composed of academics and practitioners in labor and

employment relations.

"Industrial and Labor Relations Review" covers economics of the workplace, work-life

issues, collective bargaining and contract administration, union governance and reform,

dispute resolution, history of the labor movement, union organizing, law and other

issues. It publishes about 40 book reviews each year.

"Industrial and Labor Relations Review" was founded in 1947 and is published

quarterly.

OVERVIEW OF THE SESSION ATTENDED

NOVEMBER 1st

SESSION 1

SERVICES MANAGEMNET

Prof: Rose Batt

Topics Discusses In The Session as follows

Whats different about service management?

Dilemmas for managers

Role of customer

Alternative models of strategic HR management

Implications for operations, marketing and HR


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From this session I have learnt that how do:

Firms compete in the service economy?

How important are customers, customer satisfaction?

Are there inevitable trade-offs between service and quality

productivity?

What are the implications for human resource management?

What mix of strategies are most effective?

The second session of this subject included :

What strategies can improve performance?

Alternative models?

Role of turnover in service industry

What is the empirical evidence

The main important learnings in this session where I have

over come is the two dilemmas

1. The productivity trap2. The service quality paradox


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Session II

Talent management

Prof : John Hausknecht

Learnings from the session

The main important thing that I have learnt in this session is about the

HR analytic applications. This session also helped me to overcome some

important questions like:

How do we staff rapidly growing search and advertising business

with good candidates??

What effects do group incentives have on customer satisfaction

and repeat business ?

How do we identify high potential employess for special

assignments?

This session also helped me to have a deep inlook in

Service profit models

Data source possibilites

Data barriers

Linking HR to business outcomes

Then all this learnings were directly applied to the cases

which they gave us to study and solve them. The case

studies gave us more clear view about the topics as we can

practically implement them .


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Tuesday 2nd

november 2010

Session 1 prof : Lisa Nishii

DIVERSITY TOPICS FOR THE WORKPLACE

Learnings from the session

The main important things that we have learnt from this session is

that how different people from various backgrounds adopt the

culture to work together in an organization.

The main important things that we learnt from this session is that

what Is diversity? The most important thing is why should you care

for the diversity?

How does diversity impacts business?

Then we had a deep look on diversity management

In this session we also had a look on sterotypes as this is veryimportant for a company to know the culture and make the

placework best to work with.

This disccusion also made us to study about the sterotypes effects on

group processes in diverse groups and how we can best adopt the

diversity practices.


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Then on this day we also had catherwood library session during the lunch session

The Cornell University Library is the library system of Cornell University. In 2005 it

held 7.5 million printed volumes in open stacks, 8.2 millionmicrofilms and microfiches,and a total of 440,000 maps, motion pictures, DVDs, sound recordings, and computer

files in its collections, in addition to extensive digital resources and the University

Archives. It is the eleventh largest academic library in North America, ranked by number

of volumesheld.

Structure

The Library is administered as an academic division; the University Librarian reports tothe university provost. The holdings are subdivided among twenty individual libraries,

most of them on the main campus in Ithaca, New York. Olin is the primary research

library for the social sciences and humanities.Mann Library specializes in agriculture,

the life sciences, and human ecology. Other libraries focus on the arts, the physical

sciences, law, management, labor, and other disciplines, and maintain facilities at the

Ithaca campus, at the medical campuses in New York City and Doha, Qatar, and at

the Agricultural Experiment Station in Geneva, New York.


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Mann Library

The Mann Library includes the Home Economics Archive of Research, Technology and

History [HEARTH], containing over 1100 books, journals, and manuscripts on homeeconomics.

History

Initially, the system was a collection of 18,000 volumes stored in Morrill Hall. Daniel

Willard Fiske, Cornell's first librarian, donated his entire estate to the university upon his

death, as did President Andrew Dickson White. Under Fiske's direction, Cornell's libraryintroduced a number of innovations, including opening the stacks to undergraduate

students, allowing undergraduates to check out books, and operating 9 hours per day

from the earliest days of the library (instead of operating for only a few hours per

weekas other libraries at American universities did at the timejust enough time for

faculty to check out and return books), which allowed the patrons to use the facilities as

a reference library.

Initiatives

CUL plays an active role in furthering online archiving of scientific and historical

documents. The arXiv.org e-print archive, created at Los Alamos National

Laboratory by Paul Ginsparg, is operated and primarily funded by Cornell as part of

CUL's services. It has changed the way many physicists and mathematicians

communicate, making the eprint a viable and popular form for announcing new

research.

The Project Euclid initiative creates one resource joining commercial journals with low-

cost independent journals in mathematics and statistics. The project is aimed at

enabling affordable scholarly communication through the Internet. Besides archival

purposes, primary goals of the project is to facilitate journal searches and

interoperatibility between different publishers.


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The Cornell Library Digital Collections are online collections of historical documents.

Featured collections include the Database of African-American Poetry, the Historic Math

Book Collection, the Samuel May Anti-Slavery Collection, the Witchcraft Collection, and

the Donovan Nuremberg Trials Collection.

3rd

november 2010

On this day we had a US/western business Etiquette Luncheon which were

take by Christine holmes & Donna Ramil.

This session gave us a clear idea of the western US culture

Table setting

Bread or salad plates are to the left of the main plate, beverage glasses are to the right. If

small bread knives are present, lay them across the bread plate with the handle pointing to the

right.

A table cloth extending 10 to 15 inches past the edge of the table should be used for formal

dinners, while placemats may be used for breakfast, luncheon, and informal suppers.

Modern etiquette provides the smallest numbers and types of utensils necessary for dining.

Only utensils which are to be used for the planned meal should be set. Even if needed, hosts

should not have more than three utensils on either side of the plate before a meal. If extra

utensils are needed, they may be brought to the table along with later courses.


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If a salad course is served early in the meal, the salad fork should be further from the main

course fork, both set on the left. If a soup is served, the spoon is set on the right, further from

the plate thanthe knife. Dessert utensils, a small (such as salad) fork and tea spoon should be

placed above the main plate horizontally (bowl of spoon facing left, the fork below with tines

facing right), or more formally brought with the dessert. For convenience, restaurants and

banquet halls may not adhere to these rules, instead setting a uniform complement of utensils

at each seat.

If a wine glass and a water glass are set, the wine glass is on the right directly above the

knife. The water glass is to the left of the wine glass at a 45 degree angle, closer to the diner.

Glasses designed for certain types of wine may be set if available. If only one type of glass is

available, it is considered correct regardless of the type of wine provided.

Hosts should always provide cloth napkins to guests. When paper napkins are provided, they

should be treated the same as cloth napkins, and therefore should not be balled up or torn.Napkin rings are only used for napkins which will be used repeatedly by members of the

household, and therefore should never be used with a guest's napkin as they only receive

freshly laundered ones. Napkins may be set on the plate, or to the left of the forks.

Coffee or tea cups are placed to the right of the table setting, or above the setting to the right

if space is limited. The cup's handle should be pointing right.

Candlesticks, even if not lit, should not be on the table while dining during daylight hours

At the end of the meal

When you have finished your meal, place all utensils at 4 o'clock with any forks or spoons

pointed face up and any knives blade-side-in, to show that you are finished. Do not place

used utensils on the tableonce a utensil has been used, it must not touch the table again.

Except in a public restaurant, do not ask to take some uneaten food or leftovers home, and

never do so when attending a formal dinner. A host may suggest that extra food be taken by

the guests, but should not insist.

Leave the napkin on the seat of your chair only if leaving temporarily. When you leave the

table at the end of the meal, loosely place the used napkin on the table to the left of your

plate.


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On the same day we had a session with prof :Brad Bell who gave us a

clear idea about the strategic human resource management .

In this session he gave us a brief description on Recession and Recovery. He also

taught us how a HR manager can be helpful in this recovery

The main important learnings form this session were:

The role ofHR managers

The models of strategic HR

Value creation

Customer value propositions and organizational competencies

Core competence

Tools for competency analysis

We had a disscusion on the Southwest Airlines and how does its HR

startgies help it

The very important thing we had is about the starbucks coffee case studywhich we had done. We had a clear idea of how this works and what are the

HR activities involved in this company.

In this session we studied about the technologies processes and people of the

organization


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This session also gave us an idea of some important topics and we had a great

learning from this subject like

Three part approach to Leadership Development

L

eadership development in practise The leadership imperative

Stages for talent development process

Defining talent

How to identify talent and its process

We had a great discussion about the sample NINE BOX

How to create a communication strategy

Corporate vitality which is very important to use.

Evalutaing leadership development programmes.


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LEADERSHIP BY PROF : LINDA GASSER

The main important things to learn from this session are :

We came to know the importance ofLeadership and Personal Mastery,

Leadership and Culture, Leadership and Personality Preferance.

In this session we had topics on

What is management

What management involves

What leadership involves

Manager versus leader

What derail executives

Some factors that effect leader behaviour What makes successful Global Leader

Global collaboration

The trait approach

Senges five disciplines

The big five personality development


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From this session I came to know about the various personalities like

forward people who can be really good at speaking and people who

have introverting preferances and extraverting preferances.

There are various kinds of people in this world with various thinkings

and how is this applied and used in global management.

We also had a session of conflict management of how to sort out the

difference between the people working together in a organization.

When there is a conflict between two people how should they come

over their conflict management. This session was taken by Pam

Strausser . In this session we had case study which gave us a clear

idea of how to sort out the conflict management.

Apart from this on the last day we had the campus tour which gave us

clear idea of the museums and the campus they have.

The campus of the university was awesome where they had their own

stores and things available for the students to purchase with the

universities name.

CAMPUS TOUR

Cornell sits on a hilltop overlooking 40-mile-long, 400-foot-deep Cayuga Lake, the longest of

the FingerLakes of central New York State. Two sides of the campus are bound by gorges, cut

during the last 12,000 years. Creeks and waterfalls fill the gorges, and no matter where you are

on campus you are never far from the sight and sound of falling water. This is an area of great

natural beauty, a place that contributes to a healthy and pleasurable quality of life.

Perhaps the most remarkable feature of the Cornell campus is the seamless interconnection of

nature and the built environment. Cornell Plantations, curator of the university's natural areas,maintains trails, arboretums, and gardens that intertwine and blend with the university's graceful

quads and inspiring architecture.


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Not only is Cornell a higher education and research powerhouse, we believe it is also one of the

most spectacular university campuses anywhere in the world. Don't take our word for it,

however.

"I loved the scenery, the hillyroads which were so characteristic ofthat part ofthe

country,and the wonderful campus with its beautiful buildings and big trees."

S. C. Thomas (Tommy) Sze, Chinese railroad pioneer, Cornell class of 1905.


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Mission

Cornell's first president, A. D. White, studied the great universities of his time to implement Ezra

Cornell's vision of an inclusive and academically diverse institution.

Once called "the first American university" by a prominent educational historian, Cornell

represents a distinctive mix of eminent scholarship and democratic ideals. Founded as both a

private university and the land-grant institution of New York State, this distinctive blend of

public and private colleges and programs continues to reflect a heritage of egalitarian excellence,

making Cornell the most educationally diverse university in the Ivy League. In an inaugural

address in October 2004, the first Cornell alumnus to become its president, Jeffrey Lehman,

articulated a vision intended to make more history, projecting Cornell as "the transnational

university of the future."

Campus

There are more than 260 major buildings on the 745 contiguous acres that comprise

Cornell's flagship campus atop East Hill overlooking the city of Ithaca and the southern

basin of Cayuga Lake. Widely admired as one of the world's most beautiful academic

settings, the campus was once the family farm of the university's co-founder, Ezra Cornell.


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Location

Taughannock Falls, minutes from campus, is higher than Niagara Falls and only one of many

beautiful waterfalls in the area.

The FingerLakes region of central New York is renowned for natural beauty with spectacular

gorges and waterfalls that bracket the campus. Three state parks are within 10 miles. Popular

outdoor activities include sailing, wind surfing, swimming, skiing, hiking, and picnicking.

The city of Ithaca and its surrounding residential areas have a population close to 100,000. There

is a surprising array of bookshops, movie houses, specialty stores, nightspots, and restaurants,

including many with ethnic cuisine.

Ithaca's international population is quite varied, with international students from 120 countries

representing 15 percent ofCornell's enrollment. The city of Syracuse, the FingerLakes wine

district, the Watkins Glen auto racing circuit, and several centers for the performing arts are all

within an hour's drive. New YorkCity and Toronto are less than five hours away.

Programs

Students choose from among 4,000 courses in 11 undergraduate, graduate, and professional

schools, including the nation's first colleges devoted to hotel administration, industrial and labor

relations, and veterinary medicine. Many undergraduates participate in a wide range of


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interdisciplinary programs, play meaningful roles in original research, and study in Cornell

programs in Washington, New YorkCity, and the world over.

A.D. White, Cornell's first president, is immortalized in bronze opposite a statue of Ezra Cornell on the

Arts Quad.

AT LAST LET ME GIVE YOU A BRIEF DESCRIPTION ABOUT THE PLACE WE

STUDIED AND STAYED FOR 5 DAYS BEAUTIFUL EXPERIENCE.

Ithaca: A Place People Feel Passionate About

Ithaca inspires love at first sight. Its many waterfalls cascade over 400-million-year-old

rocks lining deep gorges. A small city effervescent with youthful energy sits beneath hills

crowned by the Cornell and Ithaca College campuses. Smart, talented, and engaging people

from around the world make amazing intellectual and artistic things happen here. Many

people fall so deeply in love with Ithaca that they decide to call it home - forever.


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The International Institue of Planning and Management

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