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The Digital Business Traveller

Philip Michie Sales Director EMEA, Corporate Solutions

Would choose to manage

their journeys through

self-service technology. 78% 77% 73% 60% 56%

Do organisations currently recommend or offer

travel-related mobile apps?

20% 13% 12% 18% 13% Organisation has specific

apps they require

for business travel

38% 21% 36% 36% 19% Organisation allows use

of own preferred apps

for business travel

46% 54% 50% 49% 59%

No, organisation does

not recommend

any travel apps

4% 18% 6% 4% 11%

Not sure

Not sure

How corporate travellers typically pay for business-

related expenses while on a business trip.

59% 54% 64% 51% 62% Personal

credit card

53% 44% 40% 53% 44% Corporate

credit card

20% 40% 38% 45% 16% Cash

11% 3% 8% 9% 2% E-wallet

(mobile payments)

10% 9% 13% 20% 5% Virtual payments

Would use mobile payment and/or e-wallet

technology if given the opportunity.

62% 17%

59% 23%

75% 15%

73% 17%

43% 17%

Likely /

very likely

Somewhat

likely

21%

17%

10%

10%

40%

Not likely

at all

Would let their company track

their location for duty of care.

61% 39%

✔ ✘

65% 35%

87% 13%

71% 29%

48% 52%

Always on, often working

remotely

Increasingly communicate via

non-traditional channels

Require mobile capabilities

in all products

Prefer self-service

Today’s business traveller is different.

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Managed Travel is Facing its Most Challenging Era

Mobile is required.

Mobile technology has drastically shifted corporate travel expectations

Self-service technology is essential.

Simple, consumer-grade user experiences are a must.

Instant access to relevant info & services are expected.

1

2

3

4

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Managed Travel is Facing its Most Challenging Era

Hotel

55%

20% 44%

35%

79%

27%

56%

47%

Shopping

Booking

Millennial

Air

Mobile Shopping and Booking

Reach out to airline or hotel (54%)

Reach out to airline or hotel (36%)

Reach out to travel agency / TMC (25%)

Reach out to travel agency / TMC (30%)

EU

NAM

In-Transit Itinerary Changes

Make changes myself through mobile app (41%)

Make changes myself through mobile app (27%)

Sources • Traveler Technology Survey, PhocusWright, 2014 • The Digital Business Traveler, GBTA, June 2016

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Managed Travel is Facing its Most Challenging Era

More stakeholders are involved in decision making.

Technology has shifted the way businesses manage corporate travel

Programme objectives / strategies are constantly

evolving.

Global orgs see new risks and new opportunities.

1

2

3

Increased supplier complexity through new products/distribution. 4

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Managed Travel is Facing its Most Challenging Era

Increase Cost Savings (59%)

Increase Policy Compliance (47%)

Top Strategic Objectives

Risk Management and Duty of Care (39%)

Enhance Data Capabilities (31%)

Improve Traveller Satisfaction (31%)

Top Technological Priorities

Mobile Functionality (77%)

Expense Management Functionality (73%)

Rebooking Solutions (61%)

Source: Travel Manager Survey, PhocusWright, 2015

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TRAVELLER EXPERIENCE PLATFORM

A better way has arrived.

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Expense Payment

A Single Place for All Your Trip Needs

Flexible to Fit Customers have the freedom to choose what products

best fit their business needs

Built to Last Developed so that future market-needs can quickly be

added to the platform

Invested in our Commitment Deeply invested in a modern travel experience; dedicated

to travel-tech innovation

Traveller Experience Platform

Expense

Provider of

Choice

Traveller

Experience

Platform

Booking Duty of Care

Itinerary

& Messaging

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