Teradata Professional Services –An Overview of Our Services Portfolio

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Are You Experiencing These Challenges?

We’d like to discuss how Teradata Professional Services has helped others and can help you!

When not just any consultants will do!

• Meeting compliance requirements

• Consolidating and integrating data from across the enterprise

• Poor data quality

• Ineffective data governance

• Data security and privacy

• Maintaining system performance

• Managing the environment

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Consultancy Checklist

“Risk comes from not knowing what you’re doing”

Warren Buffett

Key Questions for Your Data Warehouse Consultants

Are my unique business and technical requirements fully understood?

Yes No

Are the consultants on my project steeped in data warehousing?

Yes No

Are expert resources available to staff my project?

Yes No

Are there proven processes to ensure on-time and on-budget performance?

Yes No

Is this provider committed to my success? Yes No

Do they have the experience to capture value quickly?

Yes No

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ExpertIndustry

Consulting

Deep Experience and Skills

30 Years of Experience and Investment in Enterprise Data Warehouse Consulting

Value of Teradata Professional Services

Data Warehousing

Focus

FasterBusiness Results

Complete Data

Warehouse Service

Provider

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Expert Industry Consulting

• Teradata Consultants provide to top-tier companies:> Know-how to architect a data

warehouse in a real-time environment

> Real life practical experience in a variety of industries

> Solutions that drive business value

“The Professional Services team was really good at getting to the core of our business; they understood the logical data modeling process and how the resulting model would help us answer those business questions.”

– Chris Rellinger, Mgr of Statistical Analysis and Data Mgmt, Victoria’s Secret Direct

70% of Top 10 Global Retailers

80% of Top 10 Global Commercial

& Savings Banks

100% of Top 10Global Telco Firms

83% of Top 10 Transportation

Logistic Firms

FORTUNE Global Rankings, July 2009

Teradata Top 10

100% of Top 10 Global Airlines

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Expert Industry Consulting

• Industry experts> Industry Consultants hired from

industries for their in-depth knowledge

• Data warehouse experts> Experienced Teradata-certified

consultants in all major industries

• Industry-specific tools> Logical Data Models> Enterprise Information and Data

Integration Models> Business Impact Models> Business Improvement Opportunities

Retail Financial& Insurance

Travel Healthcare & Life Sciences

Transportation& Logistics

Manufacturing

Comm, Media &Entertainment

Government

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Deep Experience and Skills

• Experience> Average data warehouse consultant has 10+

years experience > Senior consultants are thought leaders and

experts> Practical and effective design and

implementation concepts > Real-life examples of best practices and “what

works” captured from global engagements

• Skills> Unparalleled depth of knowledge on the

Teradata platform> Technical skills across the entire data

warehouse environment (ETL, BI etc…)

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“In our history with Teradata, they truly step up to the forefront

as a partner. They’re always trying to look at what are your

needs? All our implementations that we’ve done, different

phases, different roll outs, different releases, they’ve always

been at the table with us, beside us, living and breathing what

we live and breathe everyday. – Loblaw Companies - Roman Coba – former Senior Vice President and CIO

Deep Experience and Skills

• Broad Consulting Capabilities> 3,000+ Teradata professional consultants> Global coverage> Blended delivery model (blending on-shore /

off-shore capabilities) to meet your needs> We use a flexible partnering approach tailored

to your business and technical needs

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TSM

Process

Estimates Templates

Improve theEnvironment

Develop theDeliverables

Design theSolution

Deploy the Solution

Identify theOpportunity

Analyze theRequirements

Implement

LifecycleManage Discover

Teradata SolutionsMethodology

Experience from 1000+ data warehouse implementations

captured in repeatable processes, tools, methodology

Centralized

Visual

Flexible

Proven

Attribute

Provides centralized project management of work performed by Teradata PS, customer personnel, and consulting firms

Visualization of data warehousing project shows dependencies and issues

Tailored per customer to shorten development times; Overlapping cycles leverage prior work

Best practices, processes, and tools formalized in patented methodology

Solutions Methodology

Experience from 1000+ data warehouse implementations

captured in repeatable processes, tools, methodology

Centralized

Visual

Flexible

Proven

Attribute

Provides centralized project management of work performed by Teradata PS, customer personnel, and consulting firms

Visualization of data warehousing project shows dependencies and issues

Tailored per customer to shorten development times; Overlapping cycles leverage prior work

Best practices, processes, and tools formalized in patented methodology

Solutions Methodology

Deep Experience and SkillsTeradata Solutions MethodologyA patented full-lifecycle development process

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Teradata Solutions MethodologyFocused on Full Usage, Ease-of-use, FlexibilityTeradata Solutions Methodology will:• Be the basis of how Teradata defines, develops, and delivers

Services• Be integrated into the training for services, job roles, etc.• Reflect the field tools strategy• Establish checkpoints in the methodology to enable project

governance and assessment• Promote continuous improvement• Unite the organization and our execution in providing quality

services to our Clients.

Key changes to TSM: • Framework built around work flows by job roles• Framework enables the implementation of all service offers ,

not just EDW type services• Focuses more on process flow diagrams, assets, and

templates; less on paragraphs of prose• Use of common activities across multiple service offers to

increase consistency in delivery and tasks by role• New tool platform more simple to use and maintain

TSM

Process

Estimates Templates

I mprove theEnvironment

Develop theDeliverables

Design theSolution

Deploy the Solution

I dentify theOpportunity

Analyze theRequirements

Implement

LifecycleManage Discover

Teradata SolutionsMethodology

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Data Warehouse Consulting

Data Management

Complete Data Warehouse Service Provider

• Services to> Justify> Architect> Design> Build

Any data warehouse – enabled by a patented and world class design and implementation methodology

DW Architecture and Design

Perf

orm

ance

Managem

ent D

ata

Ware

house

Mig

ratio

n

Custo

mer

Educatio

n an

d

Certifi

cation

Analy

tica

l

Inte

gra

tion

> Analyze> Tune> Manage> Extend

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Complete Data Warehouse Service Provider

• Industry Offers• Services Include:

> Migration> Architecture &

Design> Data Management> Analytics and BI> Performance

• Manage and Maintain Your Environment

• Courses and Training Available

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Data Warehousing Focus

• Teradata is the only company with an end-to-end product family and core focus on the customer’s full Data Warehousing needs

• Consultants have 100% focus on data warehousing and long-term thinking> Bringing sustainable, scalable and

realistic solutions to our clients> Committed to the market and

customers> Maintaining a vested interest in your

success

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“ What use is it to have a very good system if you don't have the people behind it to help you develop it to meet your needs? Teradata was extremely committed and devoted to helping us push the system forward.”

– Vincent Hui, Bank of East Asia

Faster Business Results

• Driving faster business results with lower risk> The right amount of process and rigor

with a “get-it-done” attitude > Experienced Teradata consultants and a

patented methodology equate to an overall faster time-to-market

> Customer case studies highlight ability to deliver return on investment

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Sum of the Parts

• We are THE expert data warehouseconsultants sought out by partners, clients, and analysts

• Only Teradata brings all the pieces together> Expert industry consulting> Deep experience and skills> Complete data warehouse service provider> Data warehousing focus> Faster business results

Teradata Consultants are

the Trusted Advisors in all

aspects of Data Warehousing and Enterprise Data

Management

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Sum of the Parts … Faster Business Results, Lower Risk

Are my business and technical requirements understood?

Are the consultants on my project steeped in data warehousing?

Are expert resources available to staff my project?

Are there processes to ensure on-time and on-budget performance?

Is this provider committed to my success?

Do they have the experience to capture value quickly?

Faster Business Results, Lower Risk

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Comprehensive Services Portfolio v.4

Data Warehouse Services

Event-Based Marketing WorkshopTRM Mobile Implementation

TRM Implementation

SAP Netweaver BW on TeradataBusinessObjects Explorer Quick Start

SAS Warranty AnalysisCredit Risk Advantage

Comm, Media &Entertainment

RetailFinancial, Insurance & Healthcare

Government Manufacturing Travel &Hospitality

TransportationLife Sciences

Application Services

Industry Services

Teradata Relationship Manager - TRM

Business and Information DiscoveryBusiness Value Consulting

Data Warehouse GovernanceBusiness Intelligence Competency Center (BICC)

Maturity Assessment Consulting

Migration Architecture & Design

Enterprise Data Management Analytics & BI Performance & Systems Management

Managed Services

Business IntelligenceAnalytic Application DevelopmentGeospatialTemporal

Performance Data Collection & ReportingApplication PerformanceCapacity ManagementMulti-TemperatureWorkload ManagementViewpoint Advisor Services *Systems Management Services

Data Acquisition & IntegrationData Governance & StewardshipData QualityData ModelingMaster Data ManagementMetadata ManagementData Security & PrivacyData Modeling

Platform Family ServicesEDW RoadmapData Lab Services *ADW Scoping WorkshopDual Systems/High AvailabilityStorage SolutionsEDW Implementation

Oracle to TD MigrationIBM to TD MigrationOther DBMS to TD MigrationData Model IntegrationData Mart ConsolidationTeradata Upgrade Services

Availability Management ServicesEducation & Certification Services

Customer Education & Training Teradata Certified Professional Program (TCPP)

Project Management Services

SAP Integration

Analytic AdvantageOptimization Services

Business Insight Advantage

Other Applications

Finance & Performance Management (FPM)Demand Chain Management (DCM)

Business Value Services

SAS Integration Programs

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For more information visit ….

http://www.teradata.com/t/services/professional-services/

Thank You!