System two social networking affecting retailer payments - final

25
Social Networking Affecting Retailer Payments Mark Bjornsgaard – System two

description

A talk I gave to Worldpay on social networking affecting the nature of value exchange.

Transcript of System two social networking affecting retailer payments - final

Page 1: System two social networking affecting retailer payments - final

Social Networking Affecting Retailer Payments

Mark Bjornsgaard – System two

Page 2: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

System two - Innovation everywhereWe act as trusted advisors to senior executives in large organisations helping them transform their businesses using a lean, agile approach

Page 3: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

The next 15 minutes…

Tour of social paymentsSome observationsSome learnings

Page 4: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 5: System two social networking affecting retailer payments - final

Some observations…

Page 6: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

More flexible about value

Page 7: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 8: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Rethink loyalty

Page 9: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Pressure on margins & volumes

Page 10: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 11: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

More competitive solution landscape

Page 12: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Social = local

mobile

local

social

Page 13: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 14: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Some learnings

1. Improve measurement of value across the business

Page 15: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 16: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Some learnings

1. Improve measurement of value across the business

2. Make practical social mechanics BAU

Page 17: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 18: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Some learnings

1. Improve measurement of value across the business

2. Make practical social mechanics BAU

3. Embed rapid, agile innovation

Page 19: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 20: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Some learnings

1. Improve measurement of value across the business

2. Make practical social mechanics BAU

3. Rapid, agile innovation as well

4. JV with the cutting edge

Page 21: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 22: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Some learnings

1. Improve measurement of value across the business

2. Make practical social mechanics BAU

3. Rapid, agile innovation as well

4. JV with the cutting edge5. Tool up for big data &

business intelligence

Page 23: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Socia

l sho

pping

eChe

ques

Virtua

l

curre

ncies

Digita

l wall

ets

Flexib

le pa

ymen

t

Paid

advo

cacy

Co-o

pera

tive

Merch

ant

Term

inals

FX

trans

fer

Crow

d-so

urce

inves

tmen

t“d

igita

l”

loyalt

y

P2plen

ding

Mobile

Paym

ent

Barte

r

sites Gro

up

buyin

gCu

stom

er

Define

d pric

ing

Payment systems using social More less

Page 24: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Observations LearningsMore flexible about valueRethink loyaltyPressure on margins & volumesMore competitive solution landscapeSocial = local

1. Improve measurement of value across the business

2. Make practical social mechanics BAU

3. Rapid, agile innovation4. JV with the cutting edge5. Tool up for big data &

business intelligence

Wrap up

Page 25: System two social networking affecting retailer payments - final

DateOctober 2012

ClientWorldpay

ProjectSocial networking and retailer payments

© System2 2012

Thank you


Customer Channel Commerce...Supply chain & last mile In-store technologies Customer technologies Fintech & payments Format: 60 sec av + 20 mins retailer presentation + 10 min partner

Customer Channel Commerce...Supply chain & last mile In-store technologies Customer technologies Fintech & payments Format: 60 sec av + 20 mins retailer presentation + 10 min partner

Omni Retailer

Omni Retailer

Retailer Enablement

Retailer Enablement

When Does Helping Help Or Hurt? Factors Affecting Consumer Satisfaction from Retailer Help in Web and Store Shopping Eric A. Greenleaf Vicki G. Morwitz.

When Does Helping Help Or Hurt? Factors Affecting Consumer Satisfaction from Retailer Help in Web and Store Shopping Eric A. Greenleaf Vicki G. Morwitz.

Retailer to Retailer-Tips from The Running Event 2015

Retailer to Retailer-Tips from The Running Event 2015

TABLE OF CONTENTS CHAPTER 44-300 AID … OF ASSISTANCE AID PAYMENTS TABLE OF CONTENTS CHAPTER 44-300 AID PAYMENTS (Continued) Section Reporting Changes Affecting Eligibility and Grant

TABLE OF CONTENTS CHAPTER 44-300 AID … OF ASSISTANCE AID PAYMENTS TABLE OF CONTENTS CHAPTER 44-300 AID PAYMENTS (Continued) Section Reporting Changes Affecting Eligibility and Grant

Retailer Revelations

Retailer Revelations

IKEA Retailer

IKEA Retailer

Outdoor Retailer for EXHIBITORSOutdoor Retailer for EXHIBITORS … · 2017. 10. 2. · Outdoor Retailer for EXHIBITORSOutdoor Retailer for EXHIBITORS – Making the Most Out of Exhibiting

Outdoor Retailer for EXHIBITORSOutdoor Retailer for EXHIBITORS … · 2017. 10. 2. · Outdoor Retailer for EXHIBITORSOutdoor Retailer for EXHIBITORS – Making the Most Out of Exhibiting

ANALISIS PENGARUH RETAILER PERSONALITY RETAILER , …repository.wima.ac.id/11913/1/ABSTRAK.pdfanalisis pengaruh retailer personality, retailer perceived quality, dan purchase intention

ANALISIS PENGARUH RETAILER PERSONALITY RETAILER , …repository.wima.ac.id/11913/1/ABSTRAK.pdfanalisis pengaruh retailer personality, retailer perceived quality, dan purchase intention

PAYMENTS AT THE EDGE - PYMNTS.com...Thanks to their efforts, payments is no longer only initiated by a plastic card and a swipe at the point of sale in a brick and mortar retailer.

PAYMENTS AT THE EDGE - PYMNTS.com...Thanks to their efforts, payments is no longer only initiated by a plastic card and a swipe at the point of sale in a brick and mortar retailer.

factors affecting consumer preferences for retail industry and retailer ...

factors affecting consumer preferences for retail industry and retailer ...

Key Trends in Healthcare Patient Payments - … | Key Trends in Healthcare Patient Payments Shifting Responsibility Among the major trends affecting healthcare payments are the continued

Key Trends in Healthcare Patient Payments - … | Key Trends in Healthcare Patient Payments Shifting Responsibility Among the major trends affecting healthcare payments are the continued

Retailer Handbook

Retailer Handbook

RETAIL LEASING RETAILER REPRESENTATION PROPERTY …€¦ · retailer representation property management marketing ... retailer representation property management marketing development

RETAIL LEASING RETAILER REPRESENTATION PROPERTY …€¦ · retailer representation property management marketing ... retailer representation property management marketing development

Banks, Retailers, and Fintech: Reimagining Payments ... · er: er-ure 3 RETAILER-BANK RELATIONSHIPS UNDER PRESSURE Many years ago, the retailer/bank relationship was relatively straightforward.

Banks, Retailers, and Fintech: Reimagining Payments ... · er: er-ure 3 RETAILER-BANK RELATIONSHIPS UNDER PRESSURE Many years ago, the retailer/bank relationship was relatively straightforward.

Contactless Payments: The Retailer Experience and rewards programs. ... Contactless Payments: Frequently Asked Questions ... Booz Allen Hamilton Chase Citizens Bank

Contactless Payments: The Retailer Experience and rewards programs. ... Contactless Payments: Frequently Asked Questions ... Booz Allen Hamilton Chase Citizens Bank

Retailer journey

Retailer journey

Retailer marketing

Retailer marketing

Retailer Newsletter

Retailer Newsletter