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Introduction to the Cloud

Kate Doodson

Cosmic

@cosmickated

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What is superfast business?

• Superfast Business is a European Funded programme of fully

funded business support for SMEs

• Delivered by Peninsula Enterprise, working with the Local

Authorities & Connecting Devon & Somerset broadband rollout

project

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• Business advice and specialist support to help growth businesses maximise

the opportunities of Superfast Broadband and associated technologies.

• Benefits for businesses can include:

Competitive advantage through take-up and exploitation of SFBB

Increased productivity

Improve access to new markets and business opportunities

Increase competitive advantage for businesses in rural locations

More flexible and environmentally friendly working practices

Increased opportunity for innovation

Efficiency and timesaving

• Eligibility criteria apply to businesses accessing the service

Superfast Business Support

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http://www.youtube.com/watch?v=G7KZR9NwKQQ

The Connectivity “Revolution”

Support Available – 12 hours of support

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1. Register on our website (which incorporates the Knowledge

Hub). www.superfastbusiness.co.uk to unlock access to a range of

resources and materials

2. Check your eligbility

3. Let us know what areas of ICT and technology you might be interested

in

4. Talk to our Client Relationship Co-ordinator to check your eligibility and

arrange an appointment with one of our dedicated Business Advisers

Next Steps

Developing an ICT strategy Developing your ICT network/ infrastructure

Engaging new and existing customers Collaboration

Client Relationship Management Systems Flexible working

Moving your business to the Cloud Business Continuity

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http://www.youtube.com/watch?v=G7KZR9

NwKQQ

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• www.superfastbusiness.co.uk

• twitter @superfastbiz

• Facebook www.facebook.com/superfastbiz

• join our LinkedIn group 'Superfast Business SW'

• info@superfastbusiness.co.uk

• 0845 603 8593

Stay up to date

Boston Consulting report Oct 2012

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Business is Changing

UK ?

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Business with no change?

2012

Physical CDs - ½ million

Downloads –183m

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Businesses that have adapted

6% of UK Sales

£2.6 billion

33% of UK Sales

£2 billion – digital

17% - book

revenues online Financial Times

subscriptions :

316k digital vs 286k print

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Why now?

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What else has changed?

Customers…

• Have higher expectations

• Mobilisation – real time commentary

• They talk to each other – social media

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The world has changed

• Instantaneous response

• Accessibility

• Transparency

• Accountability

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People change

• Gen X

• Gen Y

• Gen Z

• Baby Boomers

• Millennials

• Digital Natives

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Staff have changed

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What are the business drivers?

– Need to be more agile

– Need to reduce costs

– Rely less on IT support

– Be more flexible – BYOD

– Increase staff motivation &

retention

And businesses are demanding more:

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Is the timing right?

• And the environment has grown up too

– Growth of mobile and tablet

– Improved mobile and landline connectivity (?!)

– Reduced costs in mobile and landline tariffs

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Cloud marketplace

The cloud market is expected to reach $20bn by the end of 2016

• Increase 30% for the next 3 years year on year

• 39% of organisations are implementing

or maintaining a cloud solution (up from 28% in 2011*)

• 60% of server workloads will be virtualised by 2014

"Cloud Computing 2013 Overview Report."

*Gartner

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AGENDA

• What is the cloud

• Cloud as……

• Platform services

• Building the business case

• Business considerations

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What is the cloud?

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• You can replace…

– Software

– File storage

– Email servers and exchange

– Platforms

– Even infrastructure

….With cloud technologies

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Is it new?

• No, it’s just ‘grown up’

• Natural evolution of technologies & approaches

– virtualisation, automation, integration, and utility computing

• The revolution is around how IT resources are managed and

delivered

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Cloud personal use

Cloud for business is following personal use

• 56% of internet users use webmail services

• 34% store personal photos online

• 29% use online applications (Google Docs, Photoshop express)

• 7% Store personal videos online

• 5% pay to store computer files online

• 5% back up hard drive to online site

*Cloud hypermarket 2013

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Cloud isn’t

• About your hardware

• About your software

• Isn’t old hosted solutions – all same stack and same ‘version

now’

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Traditional usage patterns in IT

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Cloud layers SaaS, PaaS IaaS

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Cloud deployment models – Public, private, hybrid

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Public and Private cloud benefits

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• Software as a Service – lots of software applications in the cloud

• Cloud as storage

• Cloud as backup (BaaS)

• Cloud as productivity

• Cloud as connectivity

• Cloud as email

• Cloud as collaboration

• Cloud as CRM/ERP

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Cloud as storage

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Dropbox has

• Store, sync and share service

• Move around large files not in email

• Support for virtually every operating system

• Works across desktop and mobile

• Lots useful features

• A large third-party developer community taking

advantage of its open APIs to build applications

• or you have another favourite app that uses

Dropbox to keep your files synced across

devices.

• 2GB free storage – get more, up to 16GB

• Pay for more, up to 1TB

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Up to 16GB

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Google Drive

• Start with 15GB of storage

• Available in OS X, Windows, iOS, and Android

• There are great plugins,

– Save to Google Drive from Chrome

– Syncing with Dropbox etc

– And others http://lifehacker.com/8-extensions-that-make-google-

drive-better-than-dropbox-498740515

• Check plans here and read more about Drive.

http://www.youtube.com/watch?v=1WTE6pa-EY4#t=14

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• Microsoft SkyDrive 7GB of storage

• Integrated with Windows, especially Windows 8 and Office 2013

• SkyDrive mobile apps for Windows Phone, iOS, and Android,

• Desktop clients for Windows and Mac make working with your

saved documents and syncing them easy too.

• SkyDrive also has a third-party app ecosystem and open APIs, and a number of tools that tie nicely into it.

http://windows.microsoft.com/en-us/skydrive/download

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• Comparing

• Think about syncing

• upgrades

• sharing with others

• Integration with other apps

http://windows.microsoft.com/en-

us/skydrive/compare

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• Box.com – enterprise version of Dropbox

• Bitcasa - is free for 10GB, but infinite storage for $99/yr and a

Chrome extension that lets you use Bitcasa as your downloads

folder.

• SpiderOak- provides encrypted storage of data

• Any others?

• Check how many subscribers do they have?

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Box video

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Cloud as backup

Back up your work files, server and storage

Background back up

Replaces external hard drive backups

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CrashPlan+

• Easy interface

• Features

– a web-based restore option

– continuous backup

– an unprecedented 448-bit encryption level (better than your

bank)

• 10GB costs $2.99 /month and allows up to 10 GB of storage.

• Unlimited is $5.99 /month and, as the plan name suggests,

allows an unlimited amount of online storage.

• Family Unlimited costs $13.99 /month and offers an

unlimited amount of online storage from 2 – 10 computers

CrashPlan+ Review with Detailed Plan Features & Pricing

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Backblaze

• Simple interface, deployment, function, and pricing.

– unlimited storage for $50 /computer /year.

– Or a business with 5 computers can backup an unlimited

data for $20/month

• Backblaze keeps your critical business data very secure, using a

128-bit key to encrypt data and storing that key with 2048-bit

RSA encryption.

• Backblaze's business plan has a 5-computer minimum.

Purchase Business Backup From Backblaze

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Carbonite

• Download and configure a piece of software and the backup is handled automatically in the background.

• The Carbonite business online backup service

costs $229/year and allows for an 250Gb amount of data

backup, unlimited computers.

• $599/year, 500Gb

• Business Carbonite

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Others

SOS Online Backup

• Purchase an SOS Online Backup Plan

SpiderOak

• Start Backing Up With SpiderOak

SugarSync

• Sign Up With SugarSync

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Cloud as productivity

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Cloud as productivity

• Project management

• Meeting management

• Collaboration

• CRM

• Finance

• Plug and play and integration

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CRM systems

• Record enquires, leads

• Record customer sales

• Customer service requests

– The CRM is easy to use, accessible from

anywhere for all staff to input and use

– Can provide reports and forecasting

– 40% of CRM solutions are now cloud

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Inputs from many sources

Twitter

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Customer relationship management systems

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Cloud as communication

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Currently biggest battleground…

• Google Hangouts - (email contacts are

synced with hangouts)

Vs

• Skype/ Microsoft Lync instant message, collaboration

• Unified Communications

Massive strides forward with superfast broadband

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Unified Communications - The business case

• Reduce travel and training costs by 30 %

• Reduce property and facility costs by 40 %

• Reduce telephony and audio conferencing charges by 40%

• Reduce cost of voicemail by 60 %

• Reduce IT infrastructure and administration by 50%

*Microsoft research 2012

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Compare cloud products

www.start2cloud.com

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Platform as a Service

Suite of productivity

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Hangouts

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Google Apps includes :

• Gmail for Business

• Google Calendar

• Google Docs

• Google Cloud Connect

• Google Hangout

• Google Sites

• Google Video

£3.30/user/month

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BetterCloud

Esna

Harvest

Insightly

Lucidchart

RunMyProcess

ShuttleCloud

Smartsheet

Spanning Backup

UberConference

Yesware

Zendesk

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Starts at £6.50

NEED NEW BRANDING

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Office 365

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• Cost £79 a year (home premium) 5 computers and 5 mobile

devices

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• Google suits ‘internet native’ generation, grown up with internet and Google and are ready for change.

• Office 365 suits the ‘Productivity generation’ people grown up in productivity world.

Therefore….so less re-training and learning to take it on.

Microsoft is a closed world, Google open world..

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Feature Google Apps for Business

Per user

Microsoft Office 365 Plan E3

Per user

(included in existing EA?)

Cost £33 per year £15.75pm

Storage 25Gb Mail, unlimited storage for Google docs, 1Gb

standard for other formats

25Gb mail storage

Spreadsheet Bundled Included (as part of Office 2010

Enterprise)

Word Processing Bundled included

Mail Bundled Bundled

Calendar Bundled, open format calendar Included

Contacts 25000 contacts per user Unknown

Groups Included Provided via Sharepoint (requires

customisation)

Sites Included Provided via Sharepoint

Video storage Included (Private via Google Sites and public via

Youtube

Sharepoint

Cloud Connect Providing a connection for MS Office / Outlook

users to retain existing software during

N/A

On line IM and

collaboration

Google Talk Lync

Total for 6700 seats £221,100 £1,206,000 (if not included in EA)

Serco Internal http://www.xero.com/uk/add-ons/

Pick and mix approach….. Hybrid

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Amazon web services

• Create yoru own platform

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• Launch server

• Click to

launch apps

• OS

• Productivity

• CRM

• Project

management

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Building the business case

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Building the business case

• Business case – moving from Capital expenditure to Operational expenditure

– Reduce costs of up front payments

– Spread costs over several years

– Pay-as-you-go for what you use

– Quick and easy deployment

– Savings in IT administration and management

– No termination fees, clauses

– Easy to test solutions, Easy to innovate

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Small business case study

Small business server Solution ££s One Off Costs: server 1,000 SBS with exchange 800 Client Access Licenses 600 Microsoft office 400 Backup Equipment 500 Install cost 1000 Total Set Up Costs 4,300 Recurring Annual Costs SBS admin & travel 1,000 Total Annual Costs 1,000

Total 5 year cost £9,300

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Cloud Solution Business or social enterprise ££s

One Off Costs:

Set up 700

Total Set Up Costs 700

Recurring Annual Costs

Ongoing IT email accounts etc. 700

Office 365 small business premium£10.10 per user per month

848

Total Annual Costs 1548

Total 5 year cost £8,440

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Charity option

Cloud Solution Charity ££s

One Off Costs:

£20 a user one off Microsoft office x7 140

Set up 700

Total Set Up Costs 840

Recurring Annual Costs

hosted email and SharePoint incl desktop versions of office at charity rates

0

IT support for email accounts etc, remote access 700

Total Annual Costs 700

Total 5 year cost £4,340

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Feature Google Apps for Business

Per user

Microsoft Office 365 Plan E3

Per user

(included in existing EA?)

Cost £33 per year £15.75pm

Storage 25Gb Mail, unlimited storage for Google docs,

1Gb standard for other formats

25Gb mail storage

Spreadsheet Bundled Included (as part of Office 2010

Enterprise)

Word Processing Bundled extra

Mail Bundled Bundled

Calendar Bundled, open format calendar Included

Contacts 25000 contacts per user Unknown

Groups Included Provided via Sharepoint (requires

customisation)

Sites Included Provided via Sharepoint

Video Included (Private via Google Sites and public via

Youtube

N/A

Cloud Connect Providing a connection for MS Office / Outlook

users to retain existing software during

N/A

On line IM and

collaboration

Google Talk Lync

Total for 6700 seats £221,100 £1,206,000 (if not included in EA)

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• More than that, businesses can gain

– Increased efficiency (55%)

– Improved employee mobility (49%)

– Increased ability to innovate (32%)

– Freed current IT staff for other projects (31%)

– Reduced IT operating costs (25%)

– Enabled us to offer new products/services (24%)

*CWS survey 2013

More innovative, flexible, motived and creative too

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• Cloud benefits

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When cloud is NOT a fit

• When security is so much of a risk that organisation just cannot

trust systems that it does not completely control.

• When control is critical to business. If organization cannot afford to outsource a critical component to anybody who is less than

100% reliable.

• When the core internal enterprise architecture is broken. If

enterprise architecture is dysfunctional, then extending it out is

not good.

• When cost is an issue and it has to be considered holistically.

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Business case considerations

Is it an enabler of business growth or drain on cash

flow?

• Look at the total cost of ownership

– Has your current system paid for itself yet? Include residual

costs

– Include costs of specialist support for transition

– Costs/time for procurement and contracts

– Rollout funding, training and investment

– Migration and data cleansing budget

http://searchcloudcomputing.techtarget.com/video/Calcul

ating-cloud-computing-TCO

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Considerations

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• Why not cloud- what’s the challenges?

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Data protection considerations

Protection of data: Businesses cannot delegate responsibility

of data security to their agents

‘Appropriate technical and organisational measures shall be taken against

unauthorised or unlawful processing of personal data and against

accidental loss or destruction of, or damage to, personal data.’

www.ico.org.uk/for_organisations/data_protection

Access to data: What guarantees are in place?

• www.microsoft.com/government/en-gb/public-

services/initiatives/Pages/security-and-privacy.aspx

• www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm

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Data protection concerns

Location of data: Where is your data held?

– Is it outside of county, UK, EU or safe harbor?

– ‘Personal data shall not be transferred to a country or

territory outside the European Economic Area unless that country or territory ensures an adequate level of protection

for the rights and freedoms of data subjects in relation to

the processing of personal data.’

• In practice – check cloud provider has data centre within EU

(Check the regulation around your website too)

• Check safe harbor here http://safeharbor.export.gov/list.aspx

• Check Microsoft compliance http://www.microsoft.com/online/legal/v2/en-

us/MOS_PTC_Security_Audit.htm

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Service level Agreements

• Service-level agreements (SLAs): Are there guarantees that the

cloud provider will meet required levels of service?

– What percentage of the time services will be available and any

service credits for failure to comply

– The number of users that can be served simultaneously

– Specific performance benchmarks to which actual performance

will be periodically compared

– The schedule for notification in advance of network changes that

may affect users

– Help desk response time for various classes of problems

– Dial-in access availability

– Usage statistics that will be provided.

– Have a look at HP’s SLA https://www.hpcloud.com/SLA

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Migration considerations

• Transfer timetable

• Migration plan

• Seek references

• Check data location

• Set in place deliverables from client and supplier

• Think about a data cleansing plan

• Training roll out

• Change management plan

• Start small and work up

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7 things to consider - Cloud

1. Start small, try it and see if it fits.

2. Consider culture of the business and changes and build this

into the plan

3. Consider due diligence of the software providers - How many

subscribers have they got?

4. Look for references, check testimonials

5. Select a supplier that can deliver high service levels –a

dedicated support team and round the clock monitoring

6. Be clear on how flexible and scalable your solution is –what is

their partner and API network like?

7. Check out their data security credentials – is the service

compliant with UK data protection law and your own client

contracts?

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Questions

Discussion

Kate@cosmic.org.uk

@cosmickated