Study Guide IDE 2015-16

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Study Guide 2015-2016Programme Industrial Design

Engineering [Open Innovator]

(Student statute part 2)

> Programme information> Programme and examination regulations

(separate document)

> University information

Faculty of Technology, Innovation and Society/ The Hague

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Study Guide 2015-2016

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Preface

Dear student,

Welcome to Industrial Design Engineering. This guide is for the school year 2015-2016.

You can find a short version of the education vision as an introduction of thisstudy guide. In the appendixes there is more information on this vision.

> How do you use this guide?You will find all the information you need on Industrial Design Engineering in thisguide. Read about the vision of the course, what you can do after graduating andwhat is in the program for this year. Next to this you can find practical information,

like: a study calendar, information on the different modules, list of books eninformation on communication. In part C of this guide you will find informationabout the school's facilities.

> PERFormally this study guide contains the Programme and Examination Regulations(PER) of this course. In the PER all official procedures and arrangements aredescribed, like: demands regarding the propedeuse, how tests are administered,

how the internship is arranged, etc.. All general school rules, which apply to allcourses, can be found in "Student statute part 1" on the intranet(https://intranet.hhs.nl). For better readability of this guide the PER is a separatedocument.

We hope you have a good year,

The IDE teaching staff

Quick finders:

> chapters 1-4

> appendix

> paragraph 5.4, 5.6, 5.3

> chapters 7 en 8> part C

> part B(separate document)

https://portal.hhs.nl/

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Table of contents

PREFACE 2

TABLE OF CONTENTS 3

A STUDY INFORMATION 5

1 Short introduction 5

2 What do IDE'ers do? 5

3 What kind of roles do IDE'ers fulfil? 5

4 IDE in The Hague 5

4.1 Study climate 6 4.2 What else is in this guide? 6

5 Courses and schedules 7 5.1 Structure of the curriculum 7 5.2 Lesson times 8 5.3 Booklist (of all years) 8 5.4 Course tables 10 5.5 Course descriptions 14

6 Who is who 36

7 Digital communication 36 7.1 Student's net (intranet) 36 7.2 Blackboard 37 7.3 Osiris 37 7.4 E-mail 37

8 Communication 37 8.1 What do we expect of students? 38 8.2 What can students expect of lecturers? 38

9 Minors for IDE students 39

10 Education for external students. 40

11 Consultation and participation 40 11.1 Educational committee 40 11.2 Academy council 40 11.3 Complaints procedure 40 11.4 Evaluation procedure 41

12 Counsellors 41 12.1 Student counsellor 41 12.2 Confidential Adviser 42

13 Facilities faculty TIS/Den Haag 42 13.1 Academy office 42

13.2 Schedule office 42 13.3 Student card 43

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13.4 Service centre 43

B PROGRAM AND EXAMINATION REGULATIONS 44

C STUDENT FACILITIES 45

APPENDIXES APPENDIX 1 PROGRAMME VISION

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A Study information

1 Short introduction

There is considerable demand for people with both specialist design knowledge and the

ability to think broadly. As a graduate open innovator you’ll fill a gap in the market. Since youcan build a bridge between research, design and entrepreneurship, you can set to work inalmost any professional field. International trade and industry, in particular, are keenlyawaiting your arrival.

2 What do IDE'ers do?

The work of open innovators consists mainly of designing, testing, managing and marketinginnovative solutions for trade and industry and non-profit organizations. In devising thesesolutions, you will take account of the changing needs of the user, the market and societyand, moreover, you’ll pay attention to the environment. You’ll also forge connections betweenvarious disciplines, technologies and involved parties. Only in this way, can you devise

creative solutions that genuinely make a difference to people and society.

3 What kind of roles do IDE'ers fulfil?

After your degree, you can join the somewhat larger international corporations as a juniorinnovation manager. In this role you will recognize, mobilize and encourage creative ideasand you’ll find all kinds of ways of boosting the likelihood of an innovation being successful.

Alternatively, you could become a project leader or an innovator in the field that you areenthused by. Think, say, of a business innovator, if you want to devise innovative businessmodels, or of a sustainability innovator, if you are interested mainly in sustainable solutions. Agreen innovator is another option. As a green innovator, you’d design, say, a public transportconcept with a reduced environmental impact or the cleanest form of transport powered by

natural gas.

Thanks to all the entrepreneurial skills you will have acquired during your programme, you’llnaturally be able to start your own company. A design consultancy, for example, that devisestechnical innovations for social media or ecologically responsible innovations. You’ll havelearned to really see what’s around you, to estimate chances, to assess risks and to takeappropriate action. These are exactly the skills you’ll need as a business owner.

4 IDE in The Hague

The core values of an [open] innovator are:

• creative & curious: the [open] innovator is different, rebellious, and provocative. He or

she has an open mind and spots new opportunities. The innovator uses these traits toprovoke the existing order.

• structured & integrated: The innovator is able to research a context and is able tostructure information in order to pinpoint opportunities (in society, technology andbusiness), to formulate a clear assignment, and to generate feasible solutions.

• socially responsible & future oriented: The Innovator is able to see current and futurechallenges in the world and has the ability to imagine and market sustainable solutions.

• inspiring & convincing: The innovator can communicate his ideas in word and visionsand brings additional value for the long term through attitude, behaviour and actions.

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4.1 Study climate

We have 5 main values to guarantee a pleasant educational environment for students andlecturers. These values are important and indicate what kind of behaviour is expected, fromstudents as well as lecturers. Next to the main values there are several concrete house rules.

House rules

• Be on time for each lesson. If you are late, join the class without disturbing the lesson.You are allowed to join until 15 minutes after the start of the lesson. You have to makesure your presence is accounted for when attendance is mandatory. Being frequentlylate is not tolerated.

• Be on time for each test. If you are late, you are allowed to join until 20 minutes after thestart of the test.

• Eating is not allowed during class.

• During class all devices are turned off (no headphones with music). All mobile phonesare silent and inactive.

• Laptops can be used during class, unless the lecturer decides otherwise.

• If you have to leave early during class, consult the lecturer in advance.

• Walking in and out of class is limited to a minimum. Going to the toilet, calling andsmoking can be done during the brakes.

• Jackets and bags are not put on the tables.

• The class room is cleaned after class. The whole group is responsible for cleaning. Don’tleave the class room before it is clean.

• Listen to the person talking. Use adult behaviour during discussions and respect thedirections of the lecturer. Lively discussions are of course wanted, needed andstimulated.

• Be prepared when attending classes. You have the appropriate materials for the classwith you. Pen, pencil, paper and agenda are your standard equipment. Other materialscan be expected for different classes.

• Deadlines have to be met. If a deadline is postponed, there is a good reason for it. That'swhy everybody respects the deadlines.

• Appropriate measures will be taken if the house rules are not respected. This can rangefrom a playful remark, sanctions or reporting to the team leader.

4.2 What else is in this guide?

You now know what IDE is, what an IDE engineer does, how things proceed at IDE and whatyou can do with it in practice. In the following chapters you will find further practicalinformation, such as time schedules, the course table and descriptions for each course. Youwill also find information about where you can find even more information. Good luck withyour studies!

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5 Courses and schedules

5.1 Structure of the curriculum

The curriculum is divided into 4 modules of 10 weeks, plus 2 extra weeks at the end of theschool year, in total that makes 42 education weeks per year.

Module 1 Module 2 Module 3 Module 4

Week 1-10 Week 1-10 Week 1-10 Week 1-10 11 12

Each module has in principle the same structure

Module scheduleweek 1 introduction project

start supporting coursesevaluation previous module

week 2

week 3

week 4

week 5

week 6

week 7

week 8

week 9 Final presentation of projectTest week of supporting courses

week 10 additions of projects current moduleresits previous module

Exceptions:

The first week of the first study year is an introduction week. Regular education starts in thesecond week. In the second and third year regular education starts in the first week of thestudy year.

The resits of exams from module 4 are in week 11. Additional resits are in week 11 and 12 ofmodule 4. The grades of exams made in week 11 and12 are published at the end of August.

The first module of the second year exists of an internship abroad. The last two modules ofthe third year exist of a graduation project.

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5.2 Lesson times

1st lesson 08.45 – 09.30 hour

2nd

lesson 09.30 – 10.15 hour

3rd

lesson 10.30 – 11.15 hour4

th lesson 11.15 – 12.00 hour

5th lesson 12.15 – 13.00 hour










In the schedule breaks between the lessons are not always respected, but we try to take thisinto account.

5.3 Booklist (of all years)

Courses where no literature is mentioned work with articles and syllabi that are issued duringor at the beginning of the course. A reproduction fee is paid for these articles and syllabi.

YEAR 1

Module 1.1

• Finding the sweet spot – The natural entrepreneur’s guide to responsible sustainable joyful work - Dave Pollard

• Cultures and Organizations (intercultural Cooperation and its Importance for Survival)- Geert Jan Hofstede, Michael Minkov

Module 1.2

• Mechanics for Engineers Statics SI Edition, plus Mastering Engineering with eText

and the accompanying study pack - R.C. Hibbeler

Module 1.3

• Research – this is it! - Baarda.

Module 1.4

• Engineering Design methods, strategies for Product Design - Nigel Cross

• Delft Design Guide (www.ocw.tudelft.nl/courses-product-design/delft-design-guide/course-home/)

YEAR 2

Module 2.1

http://www.ocw.tudelft.nl/courses/product-design/delft-design-guide/course-home/



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• Manufacturing Processes for design professionals - Thompson

• Doing Research in Design - Crouch & Pearce

• How to do research - Roel Grit

Module 2.2

• Mechanics for Engineers Statics SI Edition, plus MasteringEngineering with eText

and the accompanying study pack - R.C. Hibbeler• Universal Methods of Design - Martin & Hanington

Module 2.3

There are no prescribed books for module 2.3.

Module 2.4

• How to do research - Roel Grit

YEAR 3

There are no prescribed books for year 3.

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5.4 Course tables

Below are the course tables for cohorts 2015, 2014 and 2013. Cohort represents the year inwhich you began your study at Industrial Design Engineering. From the beginning of studyyear 2014-2015 the programme is changed from 240 credits to 180 credits in 3 years.Students who started in the programme of 240 credits have to finish that programme andcannot switch to the 180 credits programme.

Cohort 2015

Year 1 Explorer 2015-2016

From the beginning of study year 2014-2015 the programme is changed from 240 credits to180 credits in 3 years. The following cohort is for the new programme of 180 credits.

Module 1.1

You & The World

Module 1.2

Futuring

Module 1.3

People

Module 1.4

Solutions

Project

Communities(6 credits)

Project

Future(6 credits)

Project

Society and You(6 credits)

Project Create the

Solution A(6 credits)

Personal Branding(3 credits)

Basics of Technology(3 credits)

Design Exploration(3 credits)

Project Create theSolution B(3 credits)

Cultural Differences

(3 credits)

Mechanics & Maths

(3 credits)

User Research

(3 credits)

Implementing

Businessand Products(3 credits)

Visualization &Communication 1.1(3 credits)




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Cohort 2014

Year 1 Explorer 2014-2015From the beginning of study year 2014-2015 the programme is changed from 240 credits to180 credits in 3 years. The following cohort is for the new programme of 180 credits.

Module 1.1

You & The World

Module 1.2

Futuring

Module 1.3

People

Module 1.4

Solutions

ProjectCommunities(6 credits)

ProjectFuture(6 credits)

ProjectSociety and You(6 credits)

Create theSolution(9 credits)

Personal Branding(3 credits)

Mechanics & Maths(3 credits)

Design Exploration(3 credits)

Cultural Differences(3 credits)

Basics of Technology(3 credits)

User Research(3 credits)

ImplementingBusinessand Products(3 credits)





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Cohort 2014

Year 2 Creator 2015-2016From the beginning of study year 2014-2015 the programme is changed from 240 credits to180 credits in 3 years. The following cohort is for the new programme of 180 credits.

Module 2.1Ideas & concepts

Module 2.2Materialization

Module 2.3Implementation

Module 2.4Itch & insights

Design project 1Ideas & Concepts(6 credits)

Design project 2Materialization(6 credits)

Design project 3Realization(9 credits)

International InsightsResearch(12 credits)

Business Modelling(3 credits)

Construction &Requirements(3 credits)

Materials &Manufacturing

(3 credits)

User Involvement(3 credits)

ProductionPreparation

(3 credits)

Prototyping &Craftsmanship 1(3 credits)



Plan the Project (3 credits)

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Cohort 2013

Year 2 Creator 2014-2015From the beginning of study year 2014-2015 the programme is changed from 240 credits to180 credits in 3 years. The following cohort is for the old programme of 240 credits, forstudents who need to resit part of the programme.

Module 2.1Itch & insights

Module 2.2Ideas & concepts

Module 2.3Materialization

Module 2.4Implementation

International InsightsResearch(12 credits)

Design project 1Ideas & Concepts(6 credits)

Design project 2Materialization(9 credits)

Design project 3Realization(9 credits)

Design Methodology(3 credits)

Project Management(1 credits)

Business Modelling(3 credits)

BusinessCollaboration(3 credits)

User Involvement(3 credits)

Engineering

Analysis(1 credits)

Materials &

Manufacturing(3 credits)

Construction &

Requirements(3 credits)

Production

Preparation(3 credits)

ExploringCraftsmanship(1 credits)




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Cohort 2013

Year 3 Entrepreneur 2015-2016From the beginning of study year 2014-2015 the programme is changed from 240 credits to180 credits in 3 years. The following cohort is for the old programme of 240 credits.

Module 3.1Minors &Entrepreneur

Module 3.2Minors &Entrepreneur

Module 3.3Graduation

Module 3.4Graduation

Entrepreneurship in Innovation(12 credits)

Graduation project(38 credits)

Minor 2(15 credits)

Minor 3(15 credits)

5.5 Course descriptions

Below you will find brief information about form and content of all courses of the curriculum forthe coming academic year. More information can be found in the manuals on the digitallearning environment Blackboard. In the upper rows of the course descriptions you will findthe "hard" data.

A detailed overview of the book list can be found in the chapter "book list", a description of the

treated competencies found in the appendix of this guide.

Year 1 ExplorerThe first year is focussed on developing a research attitude and openmind to discover trends and opportunities. Developing research skills isnot enough, you need to be able to translate results into meaningfulconcepts, using visuals in all forms of presentation. This is the basis fordeveloping valuable solutions.

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Module 1.1 You and the worldThis module is set up to become aware of your own and other people’scultural pre-set and how this influences the way you and otherscommunicate. During this module you will discover your own values,interests, strengths and weaknesses. You will learn to have an openmind and to respect the cultural background of your fellow students andlecturers. You will be able to extend this to all the people you connectwith in the future. When you understand and respect the differencesbetween people, you will be more likely to communicate in anappropriate way, enhancing your chances of success. You will be ableto look beyond what people say literally and you will be able todetermine what they really need. Then, through problem solvinginnovations you can add value to a person’s life. This way it will beeasier for you to find and keep clients and employers.

PC Project Communitiesmodule 1.1

credits 6 creditslecturer Laura Stevens

blue print assignments, lectures & workshopsexamination Individual assignment, group assignment & presentation

competences - Use social media to communicate with, connect to and engagepeople with shared interests or visions in an appropriate manner.

- Define a social media strategy.- Define leading trends and developments on the World Wide Web.- Use online communities as a tool for communication and cooperationwithin the course and projects.

resources Dedicated website

Social media is an increasing part of our lives, enabling us to connect

with people from all over the world. During this project you will learn touse social media to connect with people with a shared interest. You willbe introduced to the concept of online communities; you will define asocial media strategy and learn how to set up an online communityyourself. This will help you to present yourself and your ambitions in acorrect way, online and offline. The main focus of this project is onorganizing passion.

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PB Personal Brandingmodule 1.1credits 3 credits

lecturer Marjanne Cuypersblue print individual assignments, lectures, group discussions & workshops

examination final report, final presentation

competences - Express personal abilities.- Develop a personal brand whilst applying basic marketing concepts.- Make use of design language as a tool for communication.- Materialise an abstract brand concept into a concrete profiling

product.resources Dave Pollard - Finding the sweet spot

During this course you will explore and communicate your professionalprofile as industrial design engineer through self-analysis. You willdescribe your personal abilities, interests and professional goals,create a basis for your personal brand and use design language toexpress your personal brand to others. You will present your personalbrand by delivering a profiling product with a visual identity and style.This course consists of main 2 topics which are supported by individualassignments, workshops and group discussions:1. Create your personal brand: explore your professional personality

by self-analysis and create your personal brand.2. Express your brand: create a visual identity, design a profiling

product and communicate your personal brand.

Cultural Differencesmodule 1.1credits 3 credits

lecturer Matthijs Dröes

blue print report, lectures & workshopsexamination assignment, presentation, assessment by jury panel

competences - Describe your own cultural background.

- Describe which aspects are involved when observing cultural

differences.- Understand how you and someone else react differently to a given

situation based upon your cultural backgrounds.- Explain and describe current social and cultural developments and

relate this to your own cultural background.- Communicate with, connect to and engage people from different

cultural backgrounds in an appropriate manner.- Apply a culture-conscious approach to design.

resources Geert Jan Hofstede, Michael Minkov - Cultures and Organizations

(intercultural Cooperation and its Importance for Survival)

The course will create awareness of the way you have been pre-programmed by your own national culture. It will allow you to detectand understand cultural differences and enables you to respect andwork with these differences in education and design context. The mainfocus of this course is on open-mindedness.

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VC1 Visualization & Communication 1 module 1.1credits 3 credits

lecturer Senko Kabbes & Thomas van Daalenblue print lectures & workshops

examination portfolio

competences - Identify different visualization techniques.- Use visualization techniques to present and communicate problems,

ideas and results.resources List of background literature can be found at Blackboard.

This training is all about the basics. You will learn the basics of drawingand sketching and you will learn how you can express yourself throughvisual communication. The main focus of this training is on self-expression.

Module 1.2 FuturingInnovation is evidently related to the future. Products or services onlyenter the market after they have been carefully thought through anddeveloped, which takes time. Innovative breakthroughs usually havethe affined aspect of the right place and time. Therefore a realinnovator must have the ability to think ahead, to “travel in time”. In thismodule you learn to “travel in time”. We teach you how you canimplement the answers to the above questions in order to create betterproducts or services; products or services that have a positive impacton individuals and on society. We dare you to forecast the future!

PF Project Future

module 1.2credits 6 credits

lecturer Coen Dekkers & Hanna de Bruinblue print project

examination presentation, article, individual contribution towards group processcompetences - Recognize, describe and visualize the influence of sociological trends

on defined target groups.- Identify and describe trends.- Translate trends into future needs.- Create scenarios combining your own imagination with a clear view

on the current (sociological) situation.- Extend technological developments from the (recent) past into future

developments.- Develop idealistic visions on the future and create realistic plans to

attain these visionary goals.resources List of background literature can be found at Blackboard.

This company based project is the backbone of the entire module.During the project the impact of technology on society and on humanbehavior (in historical and current context) is explored. Acquiredinsights can be used to forecast the future in order to initiate newdevelopments for the companies involved. The main focus of thisproject is a structured & integrated approach. We also want to stimulateyour curiosity to open your eyes and to ignite you passion for thefuture.

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BoT Basics of Technologymodule 1.2credits 3 credits

lecturer Coen Dekkers & Hanna de Bruinblue print assignments, lectures & workshops

examination written exam

competences - Define a research approach/strategy.- Define research objectives.- Describe and use methods of research for Project Future.- Describe and use methods of exploring, forecasting and envisioning

the future.- Translate and implement research results into a company, product

and/or service advice.resources List of background literature can be found at Blackboard.

The Basics of Technology course shows you methods, skills and waysof analysing and presenting the impact of technology on society andhuman behaviour. It also teaches you to forecast the future by severalroad-mapping techniques. The generated knowledge can be used inProject Future and can support your advice on future and expecteddevelopments to the involved company. The main focus of the courseBasics of Technology is to stimulate your curiosity, to open your eyesand to ignite your passion for the future.

Mech Mechanics & Mathsmodule 1.2credits 3 credits

lecturer Hanna de Bruinblue print lectures & workshops


competences - Work with vectors.- Solve unknowns from a set of equations with the help of fractions,

multiplications and substitution.- Apply mathematical symbols like the summation sign.- Interrelate magnitude, dimensions and symbols for a relevant set of

SI units.- Make a dimension analysis for a given formula.- Choose and apply the applicable number of significant figures for the

answer of a given calculation.- Recognize prefixes and use them in calculations.- Calculate the centroid of a given section.

resources R. C. Hibbeler: Mechanics for Engineers Statics SI Edition, plusMasteringEngineering with eText and the accompanying study pack.

For design engineering, technical skills are required. In the second yearof the Open Innovator program, this will show in the course‘Construction and Requirements’. This course aims to reinforce yourmathematical skills as a preparation to the mechanical and engineeringteaching in year 2.

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VC2 Visualization & Communication 2module 1.2credits 3 credits




ideas and results.- Balance your verbal and visual presentation.

resources List of background literature can be found at Blackboard.

This training is a continuation of the training in Module 1. In this moduleyour presentation, visualization and debating skills will be furtherdeveloped. You will need the acquired skills to support the Futureproject. The main focus of this training is on presenting.

Module 1.3 PeopleOne thing that is certain is that everything in the world is continuouslychanging. The needs of people therefore change as well. This asks forcontinuously changing products and services that address the needs ofpeople at that moment. As an open innovator it is important to see andunderstand the changes in the world and the changes within people.You need to be able to translate your insights into clear targets forfuture solutions.

Curiosity for the world around you and creativity are important skillsthat the open innovator focuses on in this module. Another essentialskill you learn in this module is empathy. The open innovator is trained

to feel empathy and understanding for the different people involved inan innovation project: the team members, stakeholders, the client andof course the target group; the people you are designing for. Empathyis a key skill for an innovator in this changeable economy. Co-creatingwith different people, understanding target groups and trends is thebasis of all projects from now on. Thinking from the point of view ofdifferent stakeholders is a second nature of the innovator.

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PSY Project Society & You


lecturer Laura Stevensblue print project

examination end presentation, final report

competences - Recognize, identify and investigate sociological trends anddevelopments.

- Research human behaviour and generate insights with a stronglydeveloped sense of empathy.

- Translate research results into valuable consumer insights that reflectthe essence of the challenge.

- Put customer insights from one culture into a global context.resources List of background literature can be found at Blackboard.

This project is based on challenges set by several real companies(clients). You will explore a social trend, find an innovation challengefor your client and write a design brief.In this project you will focus on understanding people: investigatingtrends and executing qualitative research in order to find insights anddefine a design brief for solutions. This design brief describes what thetrue challenge is and what should be designed to solve it. Severalcompanies and organizations will participate in this learning process,Together we will define the themes and challenges to work on. Themain focus of this project is on a future orientated and socialawareness.

DEX Design Explorationmodule 1.3credits 3 credits

lecturer Laura Stevensblue print assignments & workshops

examination portfoliocompetences - Apply the appropriate design tools and creative techniques which

serve the purposes of the assignment.- Is able to prototype and communicate ideas.- Make a basic models of an engineering problem.


In Design Exploration you will explore in weekly workshops andassignments all facets of designing. These assignments focus on form,function, color, engineering and usability. The assignments areessentially individual design tasks but can require collaboration and

communication skills.

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UR User Researchmodule 1.3credits 3 credits

lecturer Meggie Williamsblue print assignments, lectures & workshops


competences - Understand and explain the basic research cycle.- Apply research vocabulary.- Assesses the quality of research (reliability, validity, credibility).- Carry out a research interview.- Carry out naturalistic observation.- Set up a fitting and exciting empirical study in order to understand

people in a given context.- Identify and understand scientific (and other) publications in a given

domain.- Empathise with a variety of users on the basis of research (both

desk-top and empirical).resources Research: This is it! Guide to quantitative and qualitative research. Ben

Baarda.

A designer's personal experiences and opinions are sources ofinspiration in innovative processes. In addition to these personal views,designers need to empathize with a variety of users and target groupsin order to develop appropriate and meaningful innovations for theseusers. A first step in empathizing is to realize that all people aredifferent and that everyone's got their own assumptions andstereotypes. A second step is to acquire knowhow on methods of userresearch in order to understand users; to get to know theircharacteristics, habits, knowledge, opinions, beliefs, needs anddreams. User research like any research needs to be played by certainrules. With knowledge of these rules a plethora of exciting methods fordoing user research becomes available to the Open Innovator. Bydoing research young professionals gain a body of experience andbuild empathy. That empathy with the user is invaluable in the designprocess. The main focus of this project is on a creative and curiousattitude





ideas and results.resources List of background literature can be found at Blackboard.

This training focusses on: Professional communication; You learn howto communicate with professional clients. Infographics; You useinfographics to communicate concepts or give people insight in certaindilemmas and social developments. The main focus of this training ison presenting.

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Module 1.4 SolutionsOne of the key qualities of an [open] Innovator is the skill to translate

human and business insights into valuable solutions for people and

companies. This is one of the main and desirable abilities of a real

[open] Innovator. A lot of skills and knowledge can be learned from the

basic product development process.This module focuses on the process, creativity, prototyping skills and

business considerations of translating insights towards tangible

product- and business concepts. This module also gives you an insight

in implementation strategies.

The basis of module 1.4 is a company project: Create the solution. This

project is a follow-up of the project in module 1.3: People. However, the

projects will be exchanged; your team proceeds with the project of one

of the other teams of module 1.3: People. The insights and knowledge

acquired in module 1.3 will be translated into a product proposal. We

guide you through the main steps of the product development process

to realize meaningful products, services or experiences. You also learn

to evaluate product ideas and concepts as a part of the decisionmaking process. The outcomes of these evaluations can be used to

advise the company.

PSA Project Create the Solution A


lecturer Hanna de Bruinblue print project

examination product & presentationcompetences - Create a viable, feasible and desirable product or service and a

matching business concept, following multiple stages of a structured

product development process (CPS Model Revisited).- Apply the appropriate design tools and creativity techniques for the

assignment and for the stage of the product development process.- Work and communicate in a professional manner with all stakeholders

involved and keep an open mind to new suggestions andopportunities.

- Recognize both pitfalls and opportunities of team work in productdevelopment processes and adequately deal with them.

- Evaluate product and business concepts in terms of desirability,feasibility and viability by carrying out prototype testing methods thatare suitable for the situation.

- Translate test results into recommendations for further development.- Design, organize and facilitate a creative (co-creation) workshop.

- Use the business model canvas as a tool for analysing and settingup business models for products and services.

- Effectively use a program of requirements; first by setting it up andlater on by evaluating options in the design process.

resources Nigel Cross - Engineering Design methods, strategies for ProductDesignDelft Design Guide

The company project ´Create the Solution’ starts with an invitation tostudent teams to connect with the challenge of the assignment. Aquestioning attitude and an open mind towards the assignment and thestakeholders are required. This connection with the assignment willresult in a problem definition and in a program of requirements.

Being the next steps in product development, the Idea and Conceptstage offer a structured way to diverge (elaborate, come up with

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possible solutions) and converge (choose possible solutions andcompare them). Different creativity techniques will be presented andpracticed to realize as many ideas (human and business values) aspossible. Continuous reference to the program of requirements and tothe problem definition is necessary to filter out the best product andbusiness concepts from these ideas. At the end of the Idea and

Concept stage one of the concepts will be chosen, in carefulconsultation with the client. This chosen concept will be detailed,prototyped and presented as the final product proposal. The main focusof this project is: defining and developing a promising and optimalproduct-market combination.

PSB Project Create the Solution B


lecturer Hanna de Bruinblue print individual assignments

examination portfoliocompetences - individually carry out key steps out of the design process, like

formulating requirements, sketch ideas, work on concept proposals,develop prototyping plans

- evaluate and understand a given real life design project in terms of itsseparate steps, completeness from beginning to end, iterativecharacter and relate the evolvements of this design project to thetheory

- evaluate the impact of group dynamics in a certain projectresources Nigel Cross - Engineering Design methods, strategies for Product

DesignDelft Design Guide

IBP Implementing Business & Productsmodule 1.4credits 3 credits

lecturer Meggie Williams, Marjanne Cuypers, Lenny van Onselenblue print assignments, lectures & workshops

examination written examcompetences - Reproduce the product development process called ‘CPS revisited’

according to Tassoul and Buijs and use it to structure the designprocesses.

- Reproduce and compare different innovation methods, such as theDelft Innovation model.

- Adequately assess the quality of ideas, concepts and business

models during all stages of the product development process.- Cite different methods of (prototype) testing used during different

stages in the product development process and use these methods toevaluate feasibility, viability and desirability.

- Understand, recognize and analyse different types of businessmodels, from traditional added-value models to more modern onese.g. Long Tail and Free.

- Understand the theory of the business model canvas as a tool foranalysing and setting up business models for products and servicesand be able to apply this model to a case.

- Understand and be able to apply several business concepts such asthe Marketing Mix, the Ansoff growth matrix and base of the pyramid.Understand and explain the use, obstacles and opportunities of

creativity in a business context.

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- Understand and explain the use, obstacles and opportunities ofcreativity in a business context.

- Describe the 4 main pillars of creative problem solving: Product,Process, People and Press (Place).

- Describe the origin and main schools of creative problem solving.- Adequately choose different creativity techniques during all phases of

the product development process.resources Nigel Cross - Engineering Design methods, strategies for Product

DesignDelft Design Guide



examination portfoliocompetences - Master the basic skills to manipulate a range of modelling materials.

- Select the appropriate method and the appropriate materials formodels to support idea generation and concept development.

- Make clear sketches and useful models to support the presentation ofthe product and process.


This training is about applying the skills from all previous modules intopractice. In addition you will learn the basics of model making in aworkshop. The course is set up as a design project to indicate therelation between drawing, model making and the design process. Themain focuses of this training are drawing, modelling, idea generationand development.

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Year 2 Creator The second year starts with one central theme (e.g. Social cities,Crowded earth, Future of food). All the projects in the second year areconnected to this theme. The whole year will be one grand designproject, starting with the Ideas & Concept phase executed individually.

After selecting the best concepts in a dragon’s den the students willform groups and materialize the concepts in module 2.2. Module 2.3 isall about implementation, making prototypes and valid businessmodels. Supporting courses will provide ‘just-in-time’ knowledge, skillsand information to execute the design project.

Module 2.1 Ideas & conceptsIn the first module the focus is on generating ideas and concepts.Generating ideas and concepts is not an easy task. All the aspects of aproduct need to be decided upon, such as shape, function,construction, materials and mechanics. Luckily a lot of methods andtools are available and you will explore the possibilities and effects ofusing them during the design process. Open innovators do not onlydesign the artifact, but the business model as well. In the end you willpitch your idea in front of a jury with experts and investors.

DP1 Design Project 1: Ideas & Conceptsmodule 2.1credits 6 credits

lecturer Shahab Zehtabchiblue print project

examination pitch & report

competences - Is able to describe problems or situations in a (theoretical) context.- Matches problems or situations with relevant information.- Is able to apply market and technology developments in a unique way

while generating ideas and concepts.- Is able to formulate actions from a broad perspective.- Applies actions in a complex problem area or situation.- Is able to survey implications resulting from a strategic vision.- Takes universal trends into account while developing strategies.- Is able to generate solutions that moves people and generatesadditional value.- Is able to apply basic principles of design on a given context and is

able to choose the most effective method.- Translates needs into fitting solutions.

- Adapts changes in society and market in new product or servicedevelopment.

- Is prepared to take risks looking from a social, users andentrepreneurial perspective.

- Looks from a social, users and entrepreneurial perspective.- Is able to effectively express and communicate visions, ideas and

concepts visually.- Is able to prototype ideas, concepts and design.- Has a reliable impression and is able to maintain reliable.- Is able to substantiate his actions and choices with valid arguments.


This course focuses on the process of creating solutions. A design brief

is the starting point of Design Project 1. This course can be comparedwith the Solutions course in module 1.4, but this time you will work

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individually on your design project. Again you will be guided throughthe stages of the product development, but this time you will have tocreate and evaluate all the product ideas and concepts on your own tocome up with the best concept possible for your stated design brief. Inweek 9 you will have to pitch your best concept in front of a jury ofexperts in the field of design and business. The jury selects the most

promising concepts, which will be the input for the next phase in thedesign project during module 2.2: Materialization.

During this course the focus will be on the desirability aspect ofinnovation: what makes a product desirable for the consumer and howcan you, as a designer, achieve this? The weekly lectures will give youa broad theoretical background on this topic and during the project youwill use this knowledge to come up with desirable solutions for yourintended customer.

BM Business Modellingmodule 2.1credits 3 credits

lecturer Marcel van Geffenblue print lectures, workshops, excursions

examination portfolio & written examcompetences - Is able to formulate actions from a broad perspective.

- Looks from a social, users and entrepreneurial perspective.- Is able to effectively express and communicate visions, ideas and

concepts visually.- Is able to substantiate his actions and choices with valid arguments.


You will learn in this course how to organize a design project and howto connect the project with the outside world (customers, stake-holders,investors, etc.). In the business training during module 2 & 3 you aretrained to get an entrepreneurial attitude. Module 2 focuses onquantification of business models, making calculations, presentingconcepts and pitching for jury’s.

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MM Materials & Manufacturingmodule 2.1credits 3 credits

lecturer Shahab Zehtabchiblue print lectures


competences - Is able to materialize solutions that moves people and generatesadditional value.

resources Thompson - Manufacturing Processes for design professionals

In this course you learn how to develop concepts into designs. Youlearn the basics of materials and manufacturing. You will understandhow a certain choice of material can influence the design andmanufacturing process and vice versa. The focus in this course will beon the most common materials and manufacturing processes illustratedby hands-on examples. After this course you are able to choose afitting material and manufacturing process for your designs based oncriteria such as function, form, costs, sustainability and quality.

PC1 Prototyping & Craftsmanship 1module 2.1credits 3 credits

lecturer Gabriela Bustamante & Senko Kabbesblue print hands-on workshops

examination portfolioscompetences - Is able to prototype ideas, concepts and designs.

- Is able to document and reflect on design process.resources List of background literature can be found at Blackboard.

P&C is a very hands-on course mainly executed in the workshop and

stimulates you to adopt the craftsmanship and mastering attitudethroughout your design practice

You will learn how to make mock-ups and other physical models whichare valuable within different design phases to make design decisions.Throughout a series of exercises you will put into practice theconnections between material, muscle memory’ and the use of tools todevelop design skills such as working with quality, precision and self-expression. This course challenges your ‘maker’ skills and encouragesinteresting discussions about what constitutes ‘good work’ within thedesign practice.

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Plan the Projectmodule 2.1 to 2.3credits 3 credits

lecturer Lenny van Onselenblue print individual work & tutoring

examination assignments & presentation

competences - Is able to describe problems or situations in a (theoretical) context.- Matches problems or situations with relevant information.- Is informed about market and technology development.- Is able to formulate actions from a broad perspective.- Is able to apply basic principles of research on a given context and is

able to choose the most effective method.- Has an eye for changing patterns in society and market.

resources Crouch & Pearce - Doing Research in DesignGrit – How to do research

This course guides you while planning the international researchproject of module 2.4. You will start halfway the first year (February) tohave enough time to make arrangements for the project. An IDE tutorwill provide support along the way. The research has to take placesomewhere outside the Netherlands and the course must be relevantfor the theme (e.g. Social Cities). It can take place as an internship at acompany or a research project at a research institution.

Module 2.2 MaterializationIn the second module the winning concepts will be materialized into thefinest details. In groups you will deliver a fully designed product with avery detailed list of requirements. To be able to pull off this great taskyou will improve your collaboration skills and deepen your knowledge

on materials and manufacturing methods. Your product needs to bemodelled in Solids Works and various versions of physical prototypesneed to be built for testing.

DP2 Design Project 2: Materializationmodule 2.2credits 6 credits

lecturer Shahab Zehtabchiblue print project

examination design, report & presentationcompetences - Matches problems or situations with relevant information.

- Is able to apply market and technology developments in a uniqueway while generating ideas and concepts.

- Is able to formulate actions from a broad perspective.- Applies actions in a complex problem area or situation.- Is able to survey implications resulting from a strategic vision.- Is able to materialize solutions that moves people and generates

additional value.- Is able to apply basic principles of design on a given context and is

able to choose the most effective method.- Translates needs into fitting solutions.- Adapts changes in society and market in new product or service

development.- Is prepared to take risks looking from a social, users and

entrepreneurial perspective.- Looks from a social, users and entrepreneurial perspective.

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- Is able to effectively express and communicate visions, ideas andconcepts visually.

- Is able to prototype ideas, concepts and design.resources List of background literature can be found at Blackboard.

Teams will be formed and work with the winning concepts from module

2.1. You will materialize the concept and prepare the production of theconcept. The end result is a guideline with requirements for production.

A final design will be delivered that can be build and tested in module2.3. You work together with companies that already producecomparable products.

CR Construction & Requirementsmodule 2.2credits 3 credits


examination written examcompetences - Decompose and compose forces

- Is able to calculate moments.- Is able to draw a FBD according to conventions.- Is able to translate supports into a FBD.- Is able to construct lines of action with the help of 2-force members

and 3-force members.- Is able to establish conditions and equations of equilibrium.- Is able to calculate unknown support forces or internal forces using

conditions of equilibrium.- Is able to apply drawing convention for internal forces in FBD of a cut

object.- Is able to calculate moment of Inertia.- Is able to calculate elongation or deflection on the basis of a given

load situation.- Is able to compare boundary value for deformation with actual

deformation level and draw conclusions regarding the design.- Is able to calculate the governing normal, shear and bending stress.- Is able to compare boundary value for stress with actual stress level

and draw conclusions regarding the design.- Is able to choose the ‘worst case load scenario’.

resources R. C. Hibbeler: Mechanics for Engineers Statics SI Edition, plusMastering Engineering with eText and the accompanying study pack.

You will learn how products work, how to engineer (simple) productsand learn how to define mechanical design requirements. This coursewill teach the necessary math, mechanics and construction to calculatethe strength, load and stress of (simple) product constructions. You willlearn understand how forces and user load can influence designrequirements. In the assignments you will analyse existing productsand find conceptual solutions for functional design challenges.

User Involvementmodule 2.2credits 3 credits

lecturer Suzanne Hallengablue print workshops

examination assignments

competences - understand various methods for getting feedback on design proposals(ideas, concepts, prototypes) from users (focus on usability and consumerattitudes)

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- select the best suitable methods for user research throughout the designprocess- test design proposals with users to understand and improve their qualityreflect on the value of user involvement in the design process- apply their acquired skills and knowledge in Design Project 2

resources Martin & Hanington - Universal Methods of Design

You learn the theory and skills necessary to involve the user in the finalstages of the design project. We discuss a range of tools for usabilityassessment, user testing (focus on interaction) and concept testing(focus on value). After this course you will be able to involve the user inthe design process and elicit a meaningful reality check on yourconcepts or design. This course will have a practical approach so youcan apply it directly during your design project.





Prototyping is closely related to Craftsmanship and during this courseyou will learn that it is a very important part of the innovation process. Itis where you will start transforming your ideas into products. During thePrototyping and Craftsmanship course you will learn differenttechniques (digital CAD and analogue Quick Modeling) to createprototypes, iterate and document the results of the prototyping processof your projects.

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Module 2.3 ImplementationThe third module of year two centers around the materialized design ofmodule 2. You will prepare the implementation of the solution andevaluate its impact on people and society. You will build a finalprototype, test the prototype on functioning and test the concept withthe target group. Documents for production and market implementationneed to be written. In the end the vision of the beginning of the year willbe made tangible in a real product and will be presented to the public ina final event.

DP3 Design Project 3: Implementationmodule 2.3credits 6 credits

lecturer Shahab Zehtabchiblue print project & workshops

examination design, report & presentationcompetences - Is able to formulate actions from a broad perspective.

- Applies actions in a complex problem area or situation.- Is able to survey implications resulting from a strategic vision.- Is able to implement solutions that moves people and generates

additional value.- Is able to apply basic principles of design on a given context and is

able to choose the most effective method.- Translates needs into fitting solutions.- Adapts changes in society and market in new product or service

development.- Is prepared to take risks looking from a social, users and

entrepreneurial perspective.- Looks from a social, users and entrepreneurial perspective.- Is able to effectively express and communicate visions, ideas and

concepts visually.- Is able to prototype ideas, concepts and design.- Is able to substantiate his actions and choices with valid arguments.


This course is a continuation of Design Project 2 (DP2). In this courseyour team starts from the design specifications or program ofrequirements that you have written down in your production booklet ofDP2. In this course you will arrange everything for a goodimplementation of your design. You go through 4 phases to realize theconcept: optimization, prototyping, evaluation and documentation.During the module a few master classes are given as additionalsupport during the design project. In this module you will get a lot of

freedom and responsibility. The lecturers will only operate as yourcoaches. The realization of the concept is celebrated in a final event.

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PP Production Preparationmodule 2.3credits 3 credits


examination written examcompetences - Is able to understand and interpret the information presented on

engineering drawings according to the applicable internationalstandards.

- Is able to translate product geometry to the necessary 2-Dprojections.

- Is able to understand and apply internationally used geometry,product and production information such as tolerances, surfaceconditions, fits etc.

- Is able to translate functional demands of the product to technicaldocumentation according to the applicable international standardsand is aware of the consequences for production method andproduction cost price.

- Is able to generate a comprehensive product documentation setcontaining i.a. assembly drawing and single-parts drawings.


You learn how to prepare and optimize the design for production andassembly. In addition you learn how to make the right technicaldocuments from CAD-models, including instructions and requirementsfor production and assembly. Finally you learn how to co-operate andcommunicate with production engineers.





At this point in the course you have been working and testing some ofthe attributes and characteristics of the chosen material for your projectbased on the concept ideas you developed during P&C2. During P&C3you will receive technical advice about the materials you have chosento work with. In order to finish your final hand crafted product youshould continue using the prototyping knowledge and technical skillsyou have acquired as well as your creative skills; slow design/slowprototyping. You will learn to work within strict deadlines and timepressure.

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Module 2.4 Itch & insights As you might remember from year 1, the modern world is complex andever changing. In contrast to the situation a hundred years ago,theoretic knowledge about a profession alone doesn’t guaranteesuccess in your career. Doing business is no longer a local or even anational matter. Globalisation of professions is the current state ofaffairs, for innovators anyway. Talent is being sourced globally andyour ability to communicate with people from all over the world isbecoming more and more important. International experience is anecessity as an [open] innovator. To gain this experience you will setup an international research project in this module.

International Insights Research V module 2.4credits 12 credits

lecturer Lenny van Onselenblue print individual work & tutoring

examination report & presentationcompetences - Is able to describe problems or situations in a (theoretical) context.

- Matches problems or situations with relevant information.- Is informed about market and technology developments.- Applies actions in a complex problem area or situation.- Takes universal trends into account while developing strategies.- Researches the needs of consumers/users.- Has an eye for changing patterns in society and market.- Looks from a social, users and entrepreneurial perspective.- Is able to effectively express and communicate visions.- Has a reliable impression and is able to maintain reliable.- Is able to substantiate his actions and choices with valid arguments.

resources Grit – How to do Research

In the research project you apply the research skills learned in anindividual research project. Arrangements are made in the course Planthe Project. An IDE coach will coach you on-line and a coach from acompany or institution will guide you abroad. You have to analyse acontext to find the changes happening (the itch) and explore thecontext to gain insight where value can be added (the insight). In theend you will deliver a research article and design brief.

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Year 3 EntrepreneurThe Entrepreneur can translate his solution into an attractive businessproposition. To enable this translation, students need to learn how toevaluate commercial appeal of concepts, how to set up a businessmodel for innovative concepts and how to develop synergetic

partnerships for market introduction. Some of these skills have alreadybeen taught in year and they will be completed in year 3. In the first halfof the year the student will tailor make his own program by following theminors of his choice. Parallel to the minors the courseEntrepreneurship in Innovation will fully prepare the students for finalstep towards being an independent Industrial Design Engineer/Openinnovator: The Graduation Project. Students can graduate on a projectin an existing organisation or by setting up their own company.

EII Entrepreneurship in Innovation module 3.1+ 3.2credits 12 credits

coordinator Marcel van Geffenblue print individual study via E-learning

examination assignmentscompetences - Is able to create a solid business case for an innovation.

- Is able to create a customer development plan.- Has working knowledge of Prince II project management, Lean Six

Sigma and Scrum.- Is able to analyse a proposal like a venture capitalist, share holder

and bond holder would.- Is able to do product development according to diminishing degrees

of freedom approach.- Is able to plan and execute business requests for both support and

resources.- Is able to do business contingency planning in general and business

continuity in specific.- Knows how to influence people in networking, presentation, sales and

negotiation.resources List of background literature can be found at Blackboard.

Entrepreneurship starts from a commercial perspective. Since we donot encourage research less business (startup) this online course willshow how to execute research in a business (startup) context. Thus weallow students to apply that to a business that they start/have startedwithout (proper) research.

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GRA Graduationmodule 3.3+ 3.4credits 38 credits

coordinator Meggie Williamsblue print individual research and design project

examination practical results, APA research paper, design report, A2 visual and

presentationcompetences - Individually take responsibility for a complete project, from project

definition to delivering the end result- Define a relevant research question in a design context, methodically

plan and execute the research and deliver the results for input in thedesign process.

- Go through all phases of Itch, Insight, Idea and Impact and useappropriate methods in these phases to design a solution to a givenproblem. (At least 3 out of 4 I’s should be covered)


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6 Who is who

name function room tel. e-mail

Wianda Visser program manager [email protected]

Suzanne Hallenga-Brink

team leaderlecturer

rz 0.51 ""#" [email protected]

Rianne Valkenburg lector sl 6.65 [email protected]

Hanna de Bruin lecturer sl 2.82 8952 [email protected]

Gabriela Bustamante lecturer rz 0.51 [email protected]

Marjanne Cuypers lecturer rz 0.51

Thomas van Daalen lecturer rz 0.51 [email protected]

Coen Dekkers lecturer rz 0.51 8956 [email protected]

Matthijs Dröes lecturer rz 0.51 [email protected]

Marcel van Geffen lecturer rz 0.51 [email protected]

Joost van Hoevelaak lecturer [email protected]

Senko Kabbes lecturer rz 0.51 [email protected]

Lenny van Onselen lecturer rz 0.51 [email protected] Sluijs lecturer sl 6.91 7047 [email protected]

Laura Stevens lecturer rz 0.51 [email protected]

Meggie Williams lecturer rz 0.51 8707 [email protected]

Shahab Zehtabchi lecturer rz 0.51 [email protected]

Cindy Mielatz management

assistant

sl 1.75 $"%% [email protected]

administration desk sl 1.75

7 Digital communication

Read this guide thoroughly and totally. It contains important information about the daily affairsof the course. The digital information is mainly through five different official channels:

1. Student’s net (intranet)2. Blackboard3. Osiris4. E-mail

7.1 Student's net (intranet)

General information about the school and the study is found at Student's net (intranet):https://intranet.hhs.nl. Within the Student's net any student may register for different coursesthrough 'My Profile'. An IDE student is required to register for the program Industrial Design

engineering and we expect that the education messages are read daily.

At the Student's net it is possible to approach certain facilities, such as reserving computers,obtain schedules and grades.

The general site of the school (http://www.haagsehogeschool.nl) is more focused on externaland potential students. The site contains information on undergraduate and post-graduatelevel, facilities for students within and outside the university and links to related organizations.

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7.2 Blackboard

Blackboard provides students with information they need, such as information on thecurriculum, documents, assignments, discussion forums and tests. Each course isrepresented in Blackboard. When you follow a course, you must make sure that you are

'enrolled' to the Blackboard course at the start of the course.

Blackboard is accessible through the link http://blackboard.hhs.nl from inside THU andthrough the link https://blackboard.hhs.nl from outside THU. To log in, you use the e-mailpassword.

7.3 Osiris

The Hague University uses the Osiris system to administer study progress and results. Theresults of the courses can be found in Osiris, and official appointments in the context ofcoaching (called study career guidance in Osiris).

In addition, you must register for retakes in Osiris. Note: A retake is any possibility offered

after the first test of a course in your regular program (according to the year in which youstarted).

You log in via https://student.osiris.hhs.nl:4445/student/StartPagina.do with the same logindata as your e-mail and Student’s net. Osiris can also be approached from the Student's netand without the need to log in again.

The test results in Osiris are definite grades.This in contrast to interim test results,announcements on blackboard, etc. If you encounter Osiris grades that are incorrect, report itimmediately to the lecturer. You can however not derive rights from the grades in Osiris.

7.4 E-mail

When you are fully registered within the university you will receive a personal e-mail addresswith login code. You can access your e-mail address anywhere in the world accessiblethrough https://studentmail.hhs.nl. Also, your student mail is accessed via the Student's net.This e-mail address is used as an official means of communication so make sure that youalways check it and keep it available. The storage capacity of this mailbox is limited, so makesure you regularly delete old mail.

8 Communication

As a programme we find it important that students and lecturers are as informed as possibleand that there is an efficient way of communicating with each other. We would like to worktogether well without misunderstandings and irritations about the organization of education.Clarity is of great importance and therefore we have written down what students and lecturerscan expect from each other. If these agreements are not respected, we can call each other toaccount.

http://blackboard.hhs.nl/

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8.1 What do we expect of students?

• Students have the responsibility to report their absence or illness to the Secretariat bytelephone at: 070-445 8762. The absence or illness is noted down, lecturers can do theirown inquiries about this at the Secretariat.

• Students have the responsibility to report prolonged absence or illness and personalcircumstances that affect their education to their personal coach and other lecturersinvolved as soon as possible.

• Students with (potential) study delay due to personal circumstances immediately make anappointment with the student counsellor. See the 'student facilities' part in this guide.

• Students have the responsibility themselves to make arrangements in advance withlecturers and to arrange other things, as compensation for absences longer than 3 days.

• Students provide access via the student mail. (No full mailboxes!)

• Students indicate address changes via Studielink, Osiris and their coach.

• Students watch each day at the student's net, on the Blackboard in their courses and theirstudent mail.

• Students enrol in all courses they will follow before the start of the module. You can read

how to enrol on the student's net at Study> Curriculum Training.• Students can un-enrol for Blackboard courses, making it impossible to continue to ask

grades in the course. Don't un-enrol before you are fully finished with the course. It isbasically safe to Un-enrol if your grade is visible in Osiris. You can read how to un-enrolon the student's net at Study> Curriculum Training.

• Students can view intermediate results of courses in My Grades in the Blackboardcourse, these grades are always subject to change. Definitive grades are processed inOsiris. Even these grades are not legally binding. Only the rating list that comes with yourpropaedeutic certificate or final certificate will be legally valid.

• Students respond within 3 working days on an e-mail requesting a response.

8.2 What can students expect of lecturers?

General lecturer communication

• Lecturers announce in the first lecture / meeting or the opening of the module how theBlackboard course is used and where to find the information from the course.

• Lecturers announce in the first lecture / meeting or the opening of the module how theydeal with attendance rules and tardiness.

• Lecturers make schedule changes in unforeseen circumstances known at least 24 hoursin advance to students through the student's net. If it is not possible to inform students 24hours in advance, then students will be personally informed via E-mail.

• Registration lists for meetings with lecturers will hang on their door. Lecturers shouldinform students about the existence and location (room number) of the registration lists.

Lecturers and E-mail

• Lecturers email as little as possible to groups of students (students look at the channelsof information: HHS student portal, Blackboard and Facebook).

• Messages for individual students go through student mail.

• Lecturers respond within 3 working days to an e-mail. If it is a complicated problem, thenat least an acknowledgment of receipt is send and a period in which the mail will behandled is given.

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Lecturers and Student's net (intranet)

• Lecturers put education information and education reports and annual reports at theStudent's net.

• Lecturers notify students of their absence or illness on the Student's net. If the lessonsare cancelled or if there are any changes will be posted on the corresponding Blackboard

course. Don't assume the lesson is cancelled, regularly a replacement will be arranged.• Lecturers keep their who-is-who information up to date. The lecturer can change study

programme, first name, discipline, and attendance in their profile.

Lecturers and Blackboard

• Lecturers put course information on Blackboard.

• Lecturers put a course guide on Blackboard, one week before the start of the course.

• The lecturer 'recycles' the course one week before beginning of the course. Until that timethe course has an announcement that it concerns the 'old version' of the course.

• Lecturers post schedule changes because of illness in the Blackboard course (and areference on the intranet). In addition lecturers make it clear which lessons continue (by areplacement) and which are cancelled.

• Lecturers communicate clearly on where certain documents can be found on Blackboard(not "is available at the Blackboard", but "it is in that course, under that button, in thatfolder").

• Lecturers determine if assignments are submitted via Blackboard or not. That depends onthe nature of the assignment and the manner of administration of the teacher.

• Lecturers report important updates and new documents via the Announcements.

• Lecturers use the Gradebook of the course for intermediate results and final grades. Finalgrades will be processed by the teacher in Osiris. If Excel lists are used in Blackboard forintermediate results or group formats, only the student number and not the name of thestudent is published.

9 Minors for IDE students

There is a space of 30 credits of minors in the IDE program. Minors should either broaden ordeepen the knowledge and skills gained in your program and give you the opportunity tospecialize in your curriculum in a way that suits you.

When do you take your minors?

You are expected to do two minors of 15 credits or one minor of 30 credits in the first half ofyear 3. One of those minors is offered by IDE. If you want to do something else, you have tomake sure to learn the same competences offered in the IDE minor.

What can you choose from?

You can take a minor that is offered by IDE but you can also choose a minor from elsewherein THUAs or another accredited university. You can find minors all over the Netherlands inwww.kiesopmaat.nl . You can make a maximum one 15 credits minor from assorted electives.The other 15 credits have to be designated minors.

From the minors within THUAS Exam Board has divided the minors into 3 categories:

Minors not suitable to IDE students You are not allowed

Minors suitable to IDE students You are allowed

Minors maybe suitable to IDE students You have to ask approval from the Assessment committee (Exam Boardrepresentative)

For all minors from outside THUAS and minors consisting of assorted electives you always

have to ask approval from the Assessment Committee (acting on behalf of the Exam Board).

http://www.kiesopmaat.nl/

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How to ask for approval? Fill in the minor form and send it to [email protected] (you can get the form from Meggie Williams)

How to enrol?

To enrol into the minor of your choice you need to contact the party that is giving the minor.For all minors of THUAS you have to enrol via Osiris. In Osiris you can also find all the

information about the THUAS minors.

N.B. Keep in mind that you have to do 2 things! 1. Getting into the minor of your choice viaOsiris or whoever gives the minor. 2 Checking if it is a pre-approved minor and if not ask forapproval from the assessment committee.

You should also look closely at the procedures that apply to the program and the institutewhere you want to follow the minor. Often there are deadlines for registration.

10 Education for external students.

Students from other courses at the HHS can enroll for projects or modules at IDE after

contacting Mrs. Suzanne Hallenga. [email protected]

11 Consultation and participation

Within The Hague University there are two levels of participation from students: the schoolboard and the Academy council. Both councils have students sitting in them. On educationlevel there is the educational committee (EC).

11.1 Educational committee

The Educational Committee (EC) has a majority of students. There is also at least onelecturer in the EC. The EC meets at least 4 times per year and provides the programme with

advice in the field of study quality. In doing so, it includes the results of evaluations as asource of information. The EC has rights to advice on the curriculum and the Programme andExamination Regulations (PER). If you have an interest in the EC, you can get in contact withMs. Janneke Sluijs [email protected]

11.2 Faculty council

The faculty council of the faculty Technology, Innovation and Society consists of employeesand students from the corresponding faculty. They obtain their seats through annualelections. The faculty council will consult periodically with the faculty manager on variousmatters within faculty and the university.

11.3Complaints pr ocedure

If you have a complaint or suggestion regarding the content or process of the education youcan go to different persons (for subjects with a confidential nature see Chapter 12). Firstmake your complaint known to the relevant lecturer or course coordinator. If you cannot workit out with the teacher or coordinator, you can file a complaint directly with the educationalcommittee or the examination committee. The programme is obliged to deal seriously withthe advice and comments from the EC. If the EC accepts your complaint, then the issue willbe discussed during the staff meeting. You will get an answer from the team leader. If thisanswer does not solve your problem, please contact the Board of Appeal of The HagueUniversity (see Legal Protection Desk at Student's net). In the final decision regarding yourcomplaint, the rules and procedures in the Programme and Examination Regulations (PER)are leading.

mailto:[email protected]


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11.4 Evaluation procedure

It is in the spirit of the open innovator that we are always looking to improve on our coursesand methods. You are always welcome to give your feedback and ask your questions. Aslong as you are respectful you will always be taken seriously. And most lecturers activelyseek out feedback during the courses.

We also have an official evaluation process. After a module all students will be invited toparticipate in an evaluation of the courses of that module. The results of this evaluation aregiven to the course builders as input and to the programme committee. The programmecommittee is a representative body of students that advises IDE on a variety of matters. (Forthe official description see the PER). The programme committee discusses the results of theevaluation and then gives an advice to the Quality and Curriculum Committee (QCC) of IDE.The QCC uses the advice and evaluation reports that course builders make for theimprovement of the curriculum.

12 Counsellors

12.1 Student counsellor

The student counsellor acts as independent trustee and advises students how to faceproblems within and outside the university. The student counsellor is the designated addressfor questions that (in-) directly have to do with studying in general (see below). The studentcounsellor listens to your problems and questions and gives advice if possible. The studentcounsellor has two main functions:1. The student counsellor is source of information for topics like:

• Student grants;

• Binding study advice;

• Personal problems (illness, psychological problems, family circumstances,etc.);

•

Dyslexia and/or language problems;• Disabilities & Study;

• Immigrants issues (study, language, cultural issues);

• Rights and obligations in the student charter;

• Accommodation;

• Financial support (emergency fund, scholarship fund and graduate fund) withstudy delay;

• Appeals to Board of Appeal;

• Other programmes / study revise (also subscribe and unsubscribe to aprogram);

• Top sport;

• Study abroad.

2. The student counsellor is the contact person in case of personal problems. These maybe personal problems which have to do with directly with your education or programme.But they don’t have to be related to the university. The student counsellor can help andadvice and also has the option to refer students to persons or institutes within oroutside the university (psychologist, counsellor sexual harassment, Nibud etc.) or toother experts. The conversations are strictly confidential and the content is not passedto third parties (including parents), unless the student gives personal permission.

Report problems as soon as possible to prevent misery with binding study advice and studentgrants.

Report your change of address in writing to the Student Enrolment Office: OV. 0.05.

For more information look at the Student's net: Student facilities>Student counselling advice

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Mw. M. Pronk,Student counsellorLocation: SL. 5.05Tel. (070)-445 84 08E-mail: [email protected]

12.2 Confidential Adviser

Undesirable behaviour and unjustified slandering

The Hague University strives for a pleasant and safe study and working environment for allstudents and staff. There is no place for undesirable behaviour and unjustified slandering.Undesirable behaviour includes: discrimination, racism, abuse, harassment, forms ofaggressive behaviour, sexual harassment, comments about appearance and pawing. It canbe about a single very serious behaviour, but also seemingly harmless, undesirable behaviourin the long run can cause serious damage.

What to do when you're dealing with undesirable behaviour?If you're dealing with undesirable behaviour or unjustified slandering you can go to one of theconfidential advisers of The Hague University. The starting point is that you at all times

determine whether there is unwanted conduct. An arm around a shoulder may be just a nicegesture but if it is (repeatedly) against your will, it can be seen as undesirable behaviour.

What happens when you come to a confidential adviser?

If you report to the confidential adviser he will first have a conversation with you anddetermine what exactly is going on. The confidential adviser listens to you, offers mediation, isindependent, speaks to nobody about your complaint and undertakes nothing without yourconsent. The confidential adviser will work together with you at a possible solution. Sometimes it may be enough just to talk freely about your questions and doubts. But it isalways you, as complainant, who determines what will happen further.

Who can you contact?

The trustee of the faculty is:

Laura BraunLocation: rz 4.64Tel. 070-4458738E-mail: [email protected]

How can you come in contact?

You can phone or email for an appointment.

13 Facilities faculty TIS/Den Haag

Students of the faculty Technology, Innovation & Society / The Hague can use the facilities

described in this chapter, and the Betafactory in Delft (also part of TIS).

13.1 Faculty office

The faculty office is the contact point for students and staff of the programmes. The facultyoffice is located in SL1.75 and is open daily during office hours. (IDE management assistant:Cindy Mielatz)

13.2 Schedule office

The schedules of the faculty are made at the faculty office. The schedules are publishedthrough the intranet by the office, not later than one week before the new module begins.

Amendments to the schedule are disclosed via https://intranet.hhs.nl/ Room reservations canbe made at the schedule office by e-mail: [email protected]. The e-mail should includethe following information: date, start and end time, type of room, number of people and a brief


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description of the activity. At the faculty office you can also book individual rooms via theschedule system.

13.3 Student card

At registration the student receives a student card. This applies for the initial registration and

the continuation registrations. When present in the building students should be able to showtheir student card. The student card is your ID for registration. You are required to carry thestudent card with you and to show it on request during lectures, tutorials, practice, exams,etc.. If you lost your student card, you can get a duplicate for a payment of ! 11.00 at theStudent Enrolment Office. Save the student ID card and the registration certificates. If youformally unregister, the student card must be returned. You can top money on your studentcard for printing, lunch and the coffee & snack machines.

13.4 Service centr e

The service centre of the Main building is located next to the entrance (OV 0.03, tel 070 - 4457777. The service centre acts as an information centre for students, staff and visitors.

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B Program and examination regulations

Formally this study guide contains the Program and Examination Regulations (PER) of thiscourse. In the PER all official procedures and arrangements are described, like: demandsregarding the propedeuse, how tests are administered, how the internship is arranged, etc..

All general school rules, which apply to all courses, can be found in "Student statute part 1"on the intranet (https://intranet.hhs.nl). For better readability of this guide the PER is aseparate document.

https://portal.hhs.nl/

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C Student facilities

Below is a description of the university’s student facilities given in alphabetical order. Althoughthe university aims to update the information during the year, for current information (e.g.opening hours, locations, telephone numbers and organised activities) the university refers to

the information regarding student facilities on the Students’ net for instance (see "Studentfacilities") and by selecting the option: “who, what, where & organisation”.

ACKU

ACKU is a service organisation dedicated to culture, art and nightlife for all students in TheHague. For which purposes ACKU maintains good contacts with the city’s cultural institutionsand places of entertainment. ACKU guides students during projects in the field of music,dance, theatre and film.Every month ACKU takes students out for dinner and a visit to one of The Hague’s theatres.HAPPEN EN STAPPEN is a wonderful low-budget initiative ( ! 7.50 for dinner and show).

ACKU also provides several courses including capoeira, yoga, photography, belly dancingand drama lessons; tickets for shows, handy nightlife tips and help at organising cultural

initiatives. Every last Thursday of the month ACKU books the small room of "PAARD vanTROJE" (disco) for student talent. Ideas and questions are most welcome.Website: www.acku.nl E-mail: [email protected] Via Studentennet: http://studentennet.hhs.nl/acku

Paying at the university

You can use your bank cards at the restaurants, or use your student card. To top money onyour card, there are machines located at:- Central Restaurant- Restaurant 2nd floor Ovaal- Restaurant 3rd floor Slinger

- Restaurant 4th floor Slinger- Central hall, next to coffee corner.

Security

Each university building (main building Laakhaven, Laan van Poot, Delft and Zoetermeer) isusing external security services for proper protection. Laan van Poot, Delft and Zoetermeerare using supervisors who are responsible for closing the building.

Laakhaven is using security services round-the-clock. Security staff can be found next to themain entrance (Ovaal 0.01). Internal telephone number: 8001. A security company isresponsible for opening and closing the Laan van Poot building every day. During openinghours the janitor is granted supervisory tasks. The building is available for renting every

evening. During these events a security guard carries out supervision.

A security company is responsible for opening and closing the building in Delft every day. Indaytime the janitor carries out supervision. If the building is open in the evening (Mondaysand Wednesdays) a security guard from the security department carries out supervision.

Security staff is to be considered host in every single building. They are granted a signallingbut also an active task towards staff and students. They are responsible for opening andclosing the building, for the keys, supervision, monitoring activities and observance of thehouse rules, handling objects lost, conducting a fire check and a coordinating role duringcalamities. Security staff, in close deliberation with the security coordinator of Laakhaven,keeps closely in touch with the district’s police department. This cooperation has also givenbirth to a consulting hour for the community police offer in the main building. This consulting

hour can be used to seek advice, report incidents and/or exchange experiences. For moreinformation or if you wish to make an appointment you may contact the head of security.

http://portal.hhs.nl/acku

http://studentennet.hhs.nl/


http://www.acku.nl/

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Library

The university has a central library in the Laakhaven building and annexes in the buildings onLaan van Poot, Delft and Zoetermeer. The library has a topical collection of books, a wideselection of magazine subscriptions, theses of nearly all studies, educational videos and

digital sources of information, collected in the so-called digital library. The digital librarycontains databases, digital magazines and e-books. The digital library is available for allstudents and members of staff on location and at home. The digital library can be accessedthrough the Students’ net and Blackboard. In addition to the direct road to a databank onemay also approach several databanks using the ‘simultaneous search’ option.

The central library has approximately 500 study places, of which about 150 are equipped withPCs and some with video players. Two ‘silent areas’ exist one of them containing PCs, wherestudents can study individually in peace and quiet. Training takes place in the instructionroom on the first floor.

The library facility in Delft is a self-service facility. Students may contact the reception shouldany problems present themselves.

The university library is freely accessible to the university’s students and staff. Most of thematerial is available for lending, which occurs on display of the student card or library passand is free. Lending terms can be extended at the desk, by telephone or on the Internet.

Many theses are available in digital format at www.hbo-kennisbank.nl. Graduating studentsare recommended that they include the final assignment in the HBO databank through thestudy.

To use the (library) services, the Library Regulations of The Hague University apply whichhave been included as appendix 5 in part 1 of the Students’ Charter.

Information and news regarding the library can be found on the Students’ net under Student

facilities>Facilities>Library.

Main buildingWebsite: www.dehaagsehogeschool.nl of via het studentennethttp://studentennet.hhs.nl/bibliotheek Email: [email protected]

Laan van PootE-mail: [email protected]/ [email protected]

ZoetermeerE-mail: [email protected]/ [email protected]

DelftE-mail: [email protected]/ [email protected]

Student affair Bureau (Bureau Studentenzaken)

Student Affairs Bureau develops and supports initiatives for a multiform student life and awide selection of student facilities both within the university and in the ‘student city of TheHague’. Student Affairs Bureau contributes to an encouraging learning environment at TheHague University.Student Affairs Bureau:

• supports students’ initiatives and organisations;

• maintains an extensive internal and external network, brings parties together,establishes contact;

• advises the Executive Board;

• actively contributes to organising events and organises events itself;





mailto:[email protected]#_blank


mailto:[email protected]#_blank

http://studentennet.hhs.nl/bibliotheek

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• protects the interests and the legal position of individual students and groups;

• contributes to the university policy also with regard to quality of life, events, religion,politics, diversity and commerce;

• is an expertise centre in the field of student facilities, extracurricular talentdevelopment, events, union’s life, The Hague as the student city, students’ interestsand so on.

Both students and student organisations may contact the Student Affairs Bureau.http://studentennet.hhs.nl/bureaustudentenzaken

Central Student Registration (CSI)Central Student Registration (in Dutch: Centrale Studenten Inschrijving or CSI) is responsiblefor handling the registrations – via Studielink – of all students of all university buildings. CSI isalso responsible for deregistering graduates and university dropouts. Also, you may contactCSI to gain information about the registration and deregistration procedures, admissibility andthe amount of the tuition fees.E-mail CSI: [email protected] or via http://studentennet.hhs.nl/csi

Repro/ copyshopMain building

Central ReproThe university’s central Repro is designed as such to promptly perform larger reproductiontasks. Repro makes black/white and colour copies. At Repro different examples existincluding finishing options such as stapling, gluing, plasticising or folding / attaching.

Opening hours: Monday thru Friday; 08.00 - 17.00Location: Strip 0.82Information: tel. 070-445 8005

Copyshop (service desk)

The copyshop performs production tasks on the basis of first-in/first-out. There is a copierespecially for printing on overhead sheets. Special types of paper and formats exist as well assheets. You may also use the copyshop for different binding options. The service part of thecopyshop is available for students and staff.

Opening hours: Monday thru Friday; 09.00 - 19.30Location: Strip 0.76Tel: tel. 070-445 8005

Disruptions

Call: 070-445 7777 or report to the Service Centre at Ovaal 0.03

Multifunctionals

Students and staff may use the multifunctionals (combined black/white photocopies /printers)which can be found at several easy-to-access places inside the building. Users can only payby ‘Chipknip’ (smart card) or student exchange card. The paper, toner and staples for themultifunctionals are added by Facility Company (Facilitair Bedrijf). The sheets used must bepurchased at the Service Centre or approved by it. Accessibility of the Service Centre: seeunder subtitle: “Service Centre”.

Laan van PootLaan van Poot’s Service Centre ensures that copy tasks are taken by the courier to the reprodepartment of the main building and also makes sure that the copied material is returned. TheService Centre serves as a small copyshop with limited facilities for staff and students.

Multifunctionals

The multifunctionals intended for staff can be found at the Service Centre.

http://studentennet.hhs.nl/csi



http://portal.hhs.nl/sport

http://studentennet.hhs.nl/bureau

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Students’ multifunctionals can be found on the ground floor in the cafeteria and in the library.Users can only pay by ‘Chipknip’ or student exchange card for printing/copying.The paper, toner and staples are added by the janitor. The sheets used must be purchased atthe Service Centre or approved by it. Accessibility of the Service Centre: see under subtitle:“Service Centre”.

DelftDelft’s Service Centre ensures that copy tasks are taken by the courier to the reprodepartment of the main building and also makes sure that the copied material is returned. TheService Centre serves as a small copyshop with limited facilities for staff and students.

Multifunctionals The multifunctionals for staff and students can be found at the Service Centre, the owndepartments and on the corridors. Users can only pay by ‘Chipknip’ or student exchange cardfor printing/copying. The paper, toner and staples are added by the janitor. The sheets usedmust be purchased at the Service Centre or approved by it. Accessibility of the ServiceCentre: see under subtitle: “Service Centre”.

Zoetermeer

The faculty reception can be found on the 4th floor. Accessibility of the Service Centre: seeunder subtitle: “Service Centre”

Multifunctionals

The multifunctional can be found on the 2nd floor and accepts Chipknip payment only.

Disruptions of the multifunctionals in all locationsDisruptions of the multifunctionals on the corridors must be reported to the janitor oralternatively to the Service Centre. A disruption may never be rectified by the user. Reportingdisruptions of the multifunctionals one should always state the number shown on theequipment. The number always begins with MFK (colour) or MFZ (black/white). Accessibilityof the Service Centre: see under subtitle: “Service Centre”.

First Aid (EHBO)/ Emergency Services (Bedrijfshulpverlening or BHV)

In accordance with the Working Conditions Act (Arbeidsomstandighedenwet) the universitymust have a professional in-house emergency service at its disposal.The university’s employees are trained. These are the so-called BHV-ers or emergencyservice staff. They have received special training to intervene in case of an emergency, suchas:

• first aid activities in case of calamities (EHBO),

• restrict/control files,

• prevent/restrict accidents and sound the alarm in case of an emergency,

• evacuate employees, students and other individuals who might be inside thebuildings.

In the event of calamities, BHV staff will remain responsible until the official emergencyorganisations arrive to take over the responsibility. BHV staff receives regular training duringrepetition courses and ‘silent’ exercises to keep their knowledge and skills in shape.

In the event of a calamity in the first phase the team manager will decide followed by the headof the BHV, on the actions to be taken and whether the Crisis Management Team should becalled in. The Crisis Management Team decides whether partial or full evacuation is requiredand makes agreements regarding internal and external communication. The team consists ofthe head of BHV, the chairman of the Executive Board, the director of the Facility Companyand the Communications and Marketing Manager.

Instructions in case of fire or accidentsIn case of fire, bomb alert or evacuation, try to stay calm and follow below safety instructions.

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If you have any problems or questions, the BHV staff will know how to proceed and offer help.You will recognise the BHV staff by their orange/yellow reflecting safety jackets.On the inside of the doors of working rooms and educational areas, labels have beenattached communicating below instructions.

Fire

1. Sound the alarm using the alarm system2. Call or warn

• Laakhaven (main building): 070 - 445 80 00

• Laan van Poot: 070 – 448 32 22 or inform the Service Centre

• Delft: 015 – 260 63 33 or inform the Service Centre

• Zoetermeer: 079 – 320 87 87

3. Warn people in your neighbourhood4. Switch off apparatus5. In case of a small fire, use available extinguishing tools.

Evacuation1. You will hear the evacuation alarm with slow whoop

2. Close windows, closets and drawers3. Switch off apparatus4. Close the door, but do not lock it5. Quickly head for the meeting point, using the escape routes, not the elevators:

• Laakhaven, towards the station, between the trees

• Laan van Poot: the Hellas hall

• Delft: Inholland

• Zoetermeer: the footpath at the entrance Bredewater 22

Accident1. Call the alarm number (070 445) 8000 and see under FIRE2. Wait for help.

Disability facilities

The Hague University provides many facilities for students with a disability or chronic illnesswho are unable to easily follow their study programmes. The first contact point is the studentcounsellor of the study concerned.For more information: http://studentennet.hhs.nl/functiebeperking.

Health centre: H/Health Point

A health centre exists in the Laakhaven building involving different care providers: generalpractitioner, dietician, skin therapist, nurse and physiotherapist. H/Health Point is intended forboth students and staff.

Address: Johanna Westerdijkplein 67. Tel. 070-880 44 75. E-mail: [email protected]

Internet:: www.h-healthpoint.nl

The Hague Shop (Haagse Winkel)

The Hague Shop can be found at Talentlaan (OV 0.82). Here you can buy items like pens,calculators and notebooks. The shop also sells bike lights, T-shirts, sweaters, etc. The HagueShop is open on every lecturing day from 10:00 to 16:00 and is located underneath stairs 2 inthe central hall of the main building.

H/ Link

H/Link is the magazine intended for the university’s students and staff. Just like Link Online(on the Internet intranet), H/Link has an independent character offering news from within and

outside the university, background information, opinions, study information, and nightlife tips.H/Link puts up an annual reward for the most newsworthy thesis, for which graduates can

http://www.h-healthpoint.nl/

http://studentennet.hhs.nl/functiebeperking

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sign up at www.dehaagsehogeschool.nl/linkscriptieprijs. H/Link can be found throughout thebuildings of The Hague University in special displays. University staff will find the magazine intheir mail box. H/Link is a monthly magazine. Link Online can be found on the intranet.E-mail: [email protected]: 070- 4458813/14

University Sports

The university has a so-called Bureau Hogeschoolsport which offers a broad programme ofsports activities throughout the academic year. The Head of Bureau Hogeschoolsport issupported by the sports council of student representatives of different studies.

A large part of the activities (classes, group training, introductory courses, competitions) areoffered in the sports hall, while many sports are offered at external sports accommodations atinteresting discounts. The university’s own sport accommodation also has a beautiful fitnesshall.

Sports, fitness and spinning cards can be purchased from the Bureau Hogeschoolsport orOvaal 0.72. Here, students can also sign up for several introductory courses and

competitions. Students interested in membership of the sports council can [email protected]. The entire sport programme and all other information is alsoavailable in the free sport brochure and on the internet: www.hhs.nl/sport.

ICT Service

The ICT Service provides ICT facilities, telephone services and audiovisual tools (also called AV equipment) at the university. To ask questions about using these functions and reportdisruptions one should contact the Service Desks.

The Central Service Desk (SL 2.58) in The Hague has additional facilities such as scanners.Separate ICT tools such as storage media are also available at the Hague Shop in Atrium atTalentlaan (OV 0.79).

AV equipment such as video cameras, beamers and demonstration sets can be booked inadvance on the website of the ICT Service Desk (to be found via the Students’ net).These pages provide information on how to use ICT, telephony and AV equipment, includingopening hours. The Service Desks of all locations can (also) be contacted by e-mail andtelephone. See http://studentennet.hhs.nl/ict-servicedesk Email: [email protected]

International Office

The International Office takes care of incoming international students and outgoing registeredstudents. For incoming students the International Office arranges VISA, residence permits,insurances and so on. For incoming master, exchange, and prep school students the

International Office also arranges registration and admission.

Registered students may address the International Office for information on internships andstudies abroad, subsidies, insurances, residence permits for the Netherlands and so on, sobasically everything related to international mobility. The International Office providesinformation on non-educational issues which internships and studies abroad involve.

Searching for an internship address we recommend contacting your internship coordinator.The booklet ‘Stage lopen en Studeren in het buitenland’ (Internship and Studying Abroad)contains useful information for students who wish to spend time abroad. This booklet isavailable from the International Office or internship coordinator or alternatively in digital formaton the Internet page of the International Office.You can find more information on the Students’ net:

http://studentennet.hhs.nl/internationaloffice For questions regarding immigration procedures: [email protected]


http://studentennet.hhs.nl/internationaloffice


http://portal.hhs.nl/ict-servicedesk

http://www.hhs.nl/sport


http://www.dehaagsehogeschool.nl/linkscriptieprijs

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For questions regarding scholarship programmes: [email protected] For general questions: [email protected] Location: Ovaal 0.74

Intranet and website

The university website consists of an internal network for students (Students’ net) and for staff(Staff’s net) and a section accessible for external visitors.

Students’ netStudents of all locations (Laakhaven, Laan van Poot, Delft and Zoetermeer) have access to adata information system that integrates information and communication systems: Students’net.

Via Students’ net, students can find all of the relevant information on their study. Here thestudent can find among others messages from the faculty, the university, test results,schedules, statutes and regulations, elective units of study, minors, forms, registrationsystems and ‘who-what-where’. The net also provides information on student facilities such asthe library, the ICT service desk, student deanship and so on. The Students’ net also provides

direct, single-sign-on access to external applications including webmail, Blackboard, OSIRIS(study progress) and IRIS (schedules).

To access the Students’ net students must log in via http://studentennet.hhs.nl. Students maylog in from any computer with an Internet connection, inside or outside the universitybuildings.

Staff’s netStaff’s net was created for the university staff. To access Staff’s net an employee must log in.

External websiteThe website http://www.dehaagsehogeschool.nl provides all non-protected information. Theexternal website focuses on external target groups such as potential students, deans,

graduates, companies and (internship) organisations. One common external website existsfor all university buildings.

Lockers

Main buildingThe lockers available inside the building are categorised into short-term and long-termlockers. The lockers at the library are short-term lockers. The long-term lockers can be foundin the underground bicycle shed and also opposite Slinger 3.62.

Short-term lockers (1 day)

Short-term lockers can be found along the wall next to the library entrance. These lockersmay only be used when the building is open.

Main building's opening hours:Monday thru Thursday; 08.00 - 23.00Friday; 08.00 - 19.00

After closing time the lockers near the library will be opened and contents will be taken forsafekeeping. You can collect your stuff from the security department once you have paid thecustody and administrative costs (Ovaal 0.01, telephone number 070 – 445 8001). Theuniversity shall not be held liable for any damage or loss of properties.You are deemed to be familiar with the terms for using lockers. These terms are provided onthe side of each block of lockers and are available from the Service Centre. For accessibilitysee: Service Centre.

Long-term lockers (6 or 12 months)



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You may also rent a locker for a longer period of time. These lockers can be found in theunderground bicycle shed and across Slinger 3.62. Options are:

• First week of the academic year to last week of the academic year: ! 25

• September thru December: ! 12

• January thru June: ! 18The keys of the long-term lockers can be collected from the Service Centre (Ovaal 0.03)

having paid ! 37.50 deposit. For more information you may also contact the Service Centre.

Laan van Poot At Laan van Poot free lockers are available where students may store their sporting bags/clothing. Students must provide for their own padlock and will be responsible for their stuff. Atthe end of the academic year students must empty the lockers, or this will be done for themby the security staff. The university shall not be held liable for any loss or damage ofproperties. Also, at the end of the academic year all bicycles are to be removed or they will beremoved.

DelftLockers can be found in the hall next to the wardrobe on the ground floor. In Delft only long-term lockers exist (from the first week to the last week of the academic year). Costs are ! 25

plus ! 10.50 deposit. The Service Centre will provide more information on the general (rental)terms, payment of rental costs and deposit as well as collecting the key.

ZoetermeerNo lockers in this building.

Career centre

What to expect from the Career Centre?During the Centre’s opening hours students can walk in, ask the career adviser questions andconsider training options (documentation and sites). Students can choose from several partsand thus put together their own course. Parts can be:

• individual test projects (interest, study attitude and motivation, capacities,

personality),

• discussions (about continuing one’s studies, approaching the job market, dilemmas,putting together a plan of action),

• modules (about quality and pitfalls, wishes and values, skills and sources ofinspiration)’

• and a group-based reorientation course.

Staff at the Career Centre will be happy to assist wherever possible. For instance, have anorientation discussion, put together your own career path and discuss your best ‘route’ withone of the staff members. http://studentennet.hhs.nl/loopbaancentrum E-mail: [email protected]. 070-445 85 95

General opening hours:Monday, Wednesday, Thursday; 10.00 - 16.00Tuesday; 12.00 - 16.00Friday; 10.00 - 13.00(Part-time students can make an appointment after 17.00).

Emergency fund

Under certain circumstances students of the university can appeal to the Emergency Fund.The latter provides temporary financial support to students who can prove they are in anacute financial emergency. The support is a short-term interest-free loan. The Fund is notintended as a supplement or correction to the normal system of student grants and loans andneither for payment of tuition fees. Applications must always be submitted in writing to thestudent counsellor of the study concerned. The student counsellor will send the written


http://studentennet.hhs.nl/loopbaancentrum

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application to the Emergency Fund Committee. This committee decides on whether the loanwill be rewarded.

Supporting Dutch education (BOON)

HBO students must have sufficient command of the Dutch language. Both in their futureprofession and during their years of study they must be able to write reports and advisory

documents correctly. Students who have been accepted for an HBO study, however, usuallyprove to have poor command of the Dutch language. For instance, they have difficultystructuring texts, formulating thoughts, adducing arguments or spelling words/verbs. Limitedvocabulary or poor sentence structure usually presents an obstacle, particularly for studentswhose mother tongue is not Dutch. Therefore, The Hague University provides a programmeto help students develop their Dutch written and oral skills. This programme is arranged byBureau Ondersteunend Onderwijs Nederlands (BOON).

Differences per studyFaculties decide for themselves whether they wish to use the Ondersteunend OnderwijsNederlands programme or not. In some studies the programme is part of the curriculum, whileother studies incidentally offer students the possibility to follow the programme. Other studies,again, do not use the BOON programme.

BOON programmeThe following applies to faculties using the BOON programme. To promptly and efficientlydevelop a picture of the linguistic skills of first-year students, students will take an initial Dutchcourse at the start of their studies. Depending on the test results they will qualify for asupporting Dutch course. Lessons are dedicated to among others Business Writing, SpellingVerbs and Speaking Skills. The full BOON programme, the annual schedule and theregistration method are available at: http://studentennet.hhs.nl/boon Contact:Mw. J. Kelter Mrs. M.W.C. van de Molengraafcoordinator/ lecturer education administration (onderwijsadministratie)tel.: 070 - 445 8641 tel.: 070 - 445 8394e-mail: [email protected] e-mail: [email protected]

Regional Adviser (RegioRegisseur)

The Regional Adviser provides different opportunities for students who wish to contact thebusiness community. The RA will actively search for knowledge questions from the businesscommunity and answer those questions from education. Some of these questions can beanswered by means of a project (assignment), an internship or a final project. Through thewebsite (www.regioregisseur.nl) the Regional Adviser offers students the possibility to presentthemselves to companies in the Haaglanden region. This might lead to interesting contactbetween companies and students usually involving successful cooperation.The companies vary from multinationals to one-man businesses while demand is diverse andchallenging.

To name some concrete examples from the previous year: market research for a hairdressingsalon, product development for an ICT company and building a new attraction for Madurodamwhereby mbo/hbo students of various faculties join hands.For more information you may contact the Regional Adviser:Website: www.regioregisseur.nlEmail: [email protected] Tel: 070 - 445 88 35

Food and drink

All buildings have (several) cafeterias, although supply may differ per cafeteria. All universitybuildings (including restaurants and lecture rooms) have vending machines selling drinks andfood. Some vending machines also provide hot drinks (e.g. coffee, tea, soup and chocolate),soft drinks and candy.

Main building


http://www.regioregisseur.nl/



http://portal.hhs.nl/boon

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Food and drink is available in the central restaurant, the three cafeterias, a coffee corner,Café DOK 75 and from the vending machines on site (banqueting).

The central restaurant has the biggest assortment: coffee, tea, milk products, soft drinks,bread and sandwich filling, snacks, fruit, cake, candy, soup, hot and cold snacks and warmmeals. Halal food is available while the outdoor terrace at Strip can be used if the weather is

good.

The faculty cafeterias offer coffee, tea, milk products, soft drinks, bread and sandwich filling,snacks, soup, fruit, cake and candy. Next to the main entrance is coffee corner Mockamoreselling special coffee flavours, pastry and bagels. In ST 0.02 you will find Grand Café Dok75.This restaurant has an extensive lunch and dinner menu served on plates. Dok75 is alearning establishment which, together with the Academy, is run for Facility Management.

Central restaurant:Opening hours: 08.00 - 21.00 (on Friday until 17.00)

Academy cafeterias:Location: Ovaal 2nd floor, Slinger 3rd floor and Slinger 4th floor

Opening hours: 10.00 - 15.00

MockaMore:Location: next to the main entranceOpening hours: 08.00 - 18.00 (on Friday until 17.00)

Dok75Location: ST 0.02Opening hours: 09.30 - 19.00 (on Friday until 14.00)

DelftLocation: ground floorOpening hours: 10.00 - 15.00

During test weeks: 11.30 - 13.30Different soups, hot snacks and sandwichesTelephone: 015 - 2606214Payment method: Chipknip

Laan van PootLocation: auditorium, ground floorOpening hours: 09.00 - 16.00During test weeks 09.00 - 15.00Different soups, hot snacks and sandwichesTelephone: 070 - 448 3234Payment method: Chipknip

ZoetermeerLocation: 5th floorOpening hours: 10.00 - 13.30Restaurant with lunch facilitiesPayment method: Chipknip

Service Centre

The Service Centre is the general contact point of the Facility Company and can be found inthe main building next to the main entrance (OV 0.03).

Also, service centres exist at Laan van Poot, Delft and Zoetermeer.The Service Centre desks can be contacted:

• for general information on the university’s Facility Company;

• to apply for events, book general areas and facilities (only in the name of a staffmember);

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• to report complaints, requests and disruptions with regard to:o Photocopiers machines

o Coffee machines

o Candy and soft drinks vending machines

o Management and Maintenance

o Cleaningo Etc.;

• Requests / changes of the following:o Travel insuranceo Exchange cards

• Rent lockers

• Access the AVM area

Accessibility of the Service Centres

Main BuildingLocation: Ovaal 0.03

Tel. 070 - 445 7777E-mail: [email protected] hours:Monday thru Thursday; 08.00 - 19.30Friday; 08.00 - 17.00

Laan van PootLocation: Near entranceTel. 070 - 448 3223E-mail: [email protected] hours:Monday thru Friday; 08.00 - 18.30

DelftLocation: Near entranceTel. 015 - 260 620 20E-mail: [email protected] hours:Monday thru Friday; 08.00 - 18.00NOVA Thursday; 08.00 - 01.00 (at night)

ZoetermeerLocation: Near entranceTel. 079 - 320 8787E-mail: [email protected] hours:

Monday thru Friday; 08.00 - 17.00

Restricted opening hours apply during school holidays for all buildings.

Sponsor Fund

The Executive Board has a fund for providing financial support to special student initiativesthat make a positive contribution to the university image. Criteria apply to the granting offinancial support. For more information contact the Student Affairs Bureau.http://studentennet.hhs.nl/sponsorfonds

http://studentennet.hhs.nl/sponsorfonds

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Student Counsellor

The student counsellor is an independent official who gives students advice and informs themabout study matter, guides student during personal problems of material and immaterialnature and, wherever required, takes on a mediating and/or referring role.Counsellors have a supporting task with an eye to better study results and less study delay.Every study programme has a counsellor’s office.

The counsellor’s service broadly consists of the following:• providing help from an independent and confidential position, advising and

supervising students with study problems, disability and/or problems of a personalnature, among which the students’ own living situation, including specific referrals;

• providing information to groups and individual students with regard to education andstudy in general, student grants and loans, funds and social arrangements;

• mediating between a lecturer and/or study and a student to solve study problems,problems regarding the educational system of the study and/or the university and howthe student functions. If a satisfactory solution is not reached, the student may beassisted in the procedure of lodging an objection or appeal;

• detecting bottlenecks and advising the board of directors upon request and otherwise,team managers, the Examining Board and the educational career supervisors on

education and everything it involves.

Information on how to contact the counsellors can be found in the study guide and via:http://studentennet.hhs.nl/decanaat

Student Housing

Stichting DUWO manages a considerable number of rooms for students. Each student maysign up as a room seeker. Information: www.duwo.nl.

Student OrganisationsSeveral organisations are active within The Hague University, including student associations

and study associations. A list can be found at:

Studentenorganisaties - Studentennet DeHaagse Hogeschool.Students and student organisations may contact the university’s Student Affairs Bureau forsupport and advice on initiatives.

Student Psychologist

The student psychologist can solve study and student problems. This means that a studentwith study problems or personal problems interfering with his study can call on the studentpsychologist. Help offered at The Hague University is mainly tuned to study problems. Helpcan consist of discussions, training/courses, workbooks/information magazines, web pagesand computer programmes. The student can also receive a referral within or outside theeducational institute.

Students can make an appointment with the student psychologist on their own initiative, butalso if they have been referred by the student counsellor or the student career adviser. Forthe first appointment students can use the office hours on Tuesday, Wednesday, Thursdayand Friday in OV1.68 of the main building. At the Career Centre (OV 1.68) you will find a liston which students may sign up for the office hours. A brief discussion should suffice todiscuss problems and find out the best way to solve them. Information given by the student ishandled strictly confidentially. http://studentennet.hhs.nl/studentenpsycholoog Email: [email protected], or [email protected]

Confidential adviser in case of undesired behaviour

Any student who is confronted with undesired behaviour can speak to the confidential adviserof his faculty or study, or alternatively to another confidential adviser at The Hague University.

The student can discuss the problem confidentially with the adviser and together seekpossible solutions.


http://studentennet.hhs.nl/studentenpsycholoog

http://studentennet.hhs.nl/studentenvoorzieningen/cultuursportontspanning/studentenorganisaties

http://studentennet.hhs.nl/studentenvoorzieningen/cultuursportontspanning/studentenorganisaties

http://studentennet.hhs.nl/decanaat

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The names of the confidential advisers (and other information) are provided onhttp://studentennet.hhs.nl/vertrouwenspersonen and also in the study guide of each study.For more information also see part 1 of the Students’ Charter.

InsuranceThe university has a third-party insurance which covers all staff, volunteers and interns withregard to work performed for the university. The coverage also applies outside the universitybuildings. Separate regulations apply for some studies; these are described in the studyguide.

If you are planning on doing an internship you should contact your internship coordinator orsend an e-mail to [email protected] for The Hague Internship Agreement (HaagseStageovereenkomst). For internships in the USA and/or Canada supplementary insurance isrequired. For information use: [email protected] Information: http://studentennet.hhs.nl/decanaat




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APPENDIX 1 PROGRAMME VISION

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