Student Satisfaction Survey2009 Results2009 Results

• Administered to 222 randomly selected lecture & lab courses

• Included courses from all campuses and all levelsIncluded courses from all campuses and all levels

• Response rate was 91%• Response rate was 91%

A total of 3 779 s r e s ere completed• A total of 3,779 surveys were completed

Respondents by collegeRespondents by college

College Undergraduate Graduate

Arts & Letters 418 25

Business 740 180Business 740 180

Education 448 302

Engineering 205 32Engineering 205 32

Honors  155 0

N i 79 90Nursing 79 90

Science 446 52

CAUPA 306 113

Biomedical Science 0 11

How would you rate your overall experience at FAU?(Lower Division)

80%

90%

100%

60%

70%

80%

Very positive

40%

50%

60%Somewhat positive

Neither positive nor negative

Somewhat disappointing

V di i ti

20%

30%

Very disappointing

0%

10%

2005 2007 20092005 2007 2009

How would you rate your overall experience at FAU?(Upper Division)

80%

90%

100%

60%

70%

80%

Very positive

40%

50%

60%Somewhat positive

Neither positive nor negative

Somewhat disappointing

V di i ti

20%

30%

Very disappointing

0%

10%

2005 2007 20092005 2007 2009

How would you rate your overall experience at FAU?(Graduate)

80%

90%

100%

60%

70%

80%

Very positive

40%

50%

60%Somewhat positive

Neither positive nor negative

Somewhat disappointing

V di i ti

20%

30%

Very disappointing

0%

10%

2005 2007 20092005 2007 2009

How would you rate your overall experience at FAU?(Undergraduate)

80%

90%

100%

50%

60%

70%

80%

20%

30%

40%

0%

10%

Very positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing

How would you rate your overall experience at FAU?(Graduate)

80%

90%

100%

50%

60%

70%

80%

20%

30%

40%

0%

10%

Very positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing

How would you rate your overall experience at FAU?

80%

90%

100%

60%

70%

80%

30%

40%

50%

10%

20%

30%

0%

Boca Raton Davie Ft. Lauderdale Port St. Lucie JupiterVery PositiveSomewhat PositiveNeither positive nor negativeSomewhat disappointingVery disappointing

Was FAU your first choice? (current level)

36%Juniors & Seniors (other transfer)

53%Freshman & Sophomores

54%Juniors & Seniors (native)

68%Juniors & Senior (CC Transfer)

77%Graduate Students

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

What factors were important in your decision to attend FAU?

44%

82%

Academic programs

Location

17%

40%

Financial aid

Low cost

17%

17%

Reputation

Financial aid

13%

13%

Attractive Campus

Size

4%Campus Amenities

p

4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Only school admitted

Which students report the most positive FAU i ?FAU experience?

• Those who chose FAU for its reputation for quality, and for academic programs.p g

• Those for whom FAU was first choice of institution.

• Students in Education• Students in Education

• Those who attend the Davie campus

Hi i d• Hispanic students

Do you intend to transfer to get your degree?

80%

90%

100%

60%

70%

80%

40%

50%

60%

20%

30%

40%

0%

10%

20%

Freshman Sophomore Junior Senior

No Probably Not Possibly Yes

Number of hours employed per week

Graduate

Upper division

Lower division

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

None 1-20 21-39 40 or more

100%

Percentage of student who are first generation college attendees (neither parent graduated from college)

80%

90%

45% 43%50%

45%50%

60%

70%

39%45% 43%

36% 35%39%

30%

45%39% 38% 36% 38% 37%

30%

40%

0%

10%

20%

0%

2007 2009

What is the primary language spoken in your home?

15%15%

85%

English Other

55%Spanish

Primary language spoken in students’ home

11%Creole

4%

6%

French

Portuguese

3%Arabic

1%

2%

German

Russian

1%Chinese

17%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Other languages

Student Satisfaction withStudent Satisfaction with

AVAILABILITY

of FAU Programs and Services

Faculty in your degree program

Availability of:

Library services

Courses in your degree program

Places to study

Computer technology

Advising by faculty

Campus bookstore

Food services

Advising in college advising office

Distance learning courses

Freshman advising services

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Distance learning courses

Excellent Good Fair Poor Unaware or did not use

Student Health services

Availability of: (cont’d)

Recreational and intramural programs

Tutoring services

Career development services

Recreational and intramural programs

On-campus housing

Student employment services

International student services

Psychological counseling services

Ombudsman

Office for student w/ disabilities

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor Unaware or did not use

100%

Availability of courses in your degree program(undergraduate)

80%

90%

60%

70%

30%

40%

50%

ExcellentGoodFair

10%

20%

30% FairPoor

0%

100%

Availability of courses in your degree program(graduate)

80%

90%

50%

60%

70%

30%

40% ExcellentGoodFair

0%

10%

20%FairPoor

0%

Availability of courses in your degree program(upper division)

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Availability of courses in your degree program(graduate)

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Availability of advising in college advising office(undergraduate)

Business

Arts and Letters

Education

Honors College

Engineering

Nursing

CAUPA

Science

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor Did not use

Availability of faculty advising(undergraduate)

Business

Arts and Letters

Education

Honors College

Engineering

Nursing

CAUPA

Science

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor Did not use

Availability of faculty advising(undergraduate)

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor Did not use

Availability of library services

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor Did not use

Availability of computer technology

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor Did not use

Availability of food services

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor Did not use

Student Satisfaction withStudent Satisfaction with

QQUALITY

of FAU Programs and Services

Library services

Quality of:

Office for student w/ disabilities

Faculty in your degree program

Places to study

Courses in your degree program

Computer technology

Student health services

Counseling and Psychological services

Recreational and intramural programs

Ombudsman

Advising by faculty

g y g

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Ombudsman

Excellent Good Fair Poor

Distance learning course

Quality of: (cont’d)

International student services

Career development services

Campus bookstore

International student services

Student employment services

Tutoring services

On-campus housing

Advising in college advising office

Freshman advising services

Food services

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

g

Excellent Good Fair Poor

Quality of courses in your degree program(undergraduate)

Business

Arts and Letters

Education

Honors College

Engineering

Nursing

CAUPA

Science

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Quality of courses in your degree program(graduate)

Business

Arts and Letters

Education

Nursing

Engineering

Science

Biomedical Science

CAUPA

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Quality of faculty in your degree program(undergraduate)

Business

Arts and Letters

Education

Honors College

Engineering

Nursing

CAUPA

Science

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Quality of faculty in your degree program(graduate)

Business

Arts and Letters

Education

Nursing

Engineering

Science

Biomedical Science

CAUPA

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Quality of advising in your college advising office(undergraduate)

Business

Arts and Letters

Education

Honors College

Engineering

Nursing

CAUPA

Science

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Quality of advising by faculty(undergraduate)

Business

Arts and Letters

Education

Honors College

Engineering

Nursing

CAUPA

Science

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Quality of food services

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

Quality of computer technology

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Excellent Good Fair Poor

SATISFACTIONSATISFACTION

with FAU Programs and Services

Class size

Satisfaction with:

Application/ admission process

Feeling of safety and security

Web registration

Fee payment process

Feeling of safety and security

FAU information on the web

Helpfulness of staff

Faculty concern for you

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Dissatisfied Very dissatisfied Did not use

Parking

Satisfaction with: (cont’d)

Financial aid services

g

Involvement on campus

In-person registration procedures

Campus media

Social and cultural activities

Student government

Campus media

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Dissatisfied Very dissatisfied Did not use

Arts and Letters

Satisfaction with class size

Business

Engineering

Education

Nursing

Honors College

Science

Nursing

Biomedical Sciences

CAUPA

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Dissatisfied Very dissatisfied

Satisfaction with faculty concern for your progress and success(undergraduate)

Business

Arts and Letters

Education

Honors College

Engineering

Nursing

CAUPA

Science

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Dissatisfied Very dissatisfied

Satisfaction with feeling of safety and security

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Dissatisfied Very dissatisfied

Satisfaction with helpfulness of staff

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Dissatisfied Very dissatisfied

Satisfaction with parking

Boca Raton

Davie

Fort Lauderdale

Port St. Lucie

Jupiter

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Dissatisfied Very dissatisfied

Trends in Student Satisfaction:Trends in Student Satisfaction:

100%

What factors were important in your decision to attend FAU?

80%

90%

60%

70%

Low cost

50%

LocationReputationSizeAcademic Programs

30%

40%Academic ProgramsScholarship/ Financial AidOnly school Admitted

10%

20%

0%

2001 2003 2005 2007 2009

100%

Was FAU your first choice (freshmen only)

52% 49% 49% 51% 50%80%

90%

52% 51% 50%

60%

70%

40%

50%

48% 51% 51% 49% 50%20%

30%

10%

20%

0%

2001 2003 2005 2007 2009

Yes No

100%

Do you intend to transfer to get your degree?(lower division undergraduates)

19% 20% 20% 16% 16%

80%

90%

29% 28% 30%32%

25%70%

23%50%

60%

YesPossiblyProbably not20% 21% 19% 20%

30%

40%Probably notNo

32% 31% 32% 32% 36%

10%

20%

0%

2001 2003 2005 2007 2009

100%

Number of hours employed per week

27% 25% 26% 26% 25%

80%

90%

26%25% 27% 25% 24%

60%

70%

50%40 or more21-391-20

28%29% 26% 29%

27%

30%

40% None

19% 21% 21% 20%24%

10%

20%

0%

2001 2003 2005 2007 2009

Availability 2005 to 2007 2007 to 2009

Library services - +

0Faculty in your degree program 0 0

Places to study - +Advising by faculty 0 0g y y

Student health services 0 +Courses in your degree program - 0

Advising in college advising office 0 0

Career development Center services + 0

Student employment services + -Student employment services +Distance learning courses 0 0

Campus bookstore + +On-campus housing 0 -Freshman advising services 0 0

Tutoring Services + +Tutoring Services

Food services + ++Campus recreation 0 ++

Quality 2005 to 2007 2007 to 2009Library services 0 +F lt i d 0 0Faculty in your degree program 0 0

Courses in your degree program 0 0Places to study 0 +Advising by faculty 0 0

Student health services 0 0

Advising in college advising office 0 0

Distance learning courses + 0

Campus bookstores ++ +p

Career Development Center services 0 0

On-campus housing 0 0St d t l t i 0 0Student employment services 0 0

Freshman advising services 0 0

Tutoring Services 0 0

Food services 0 ++Recreational programs 0 ++

Satisfaction 2005 to 2007 2007 to 2009

Application/ admission process 0 -In- person registration procedures 0 -Web registration - -g

FAU information on the web - - -Class size 0 0

Faculty concern with student progress & success 0 0

Helpfulness of campus non-teaching staff 0 0Sponsored social and cultural events 0 0Sponsored social and cultural events 0 0

Student government 0 +

Feeling of safety and security on campus - 0Feeling of safety and security on campus 0

Opportunity for involvement on campus - +

Process for paying tuition and fees 0 - -Process for paying tuition and fees 0

Financial aid Not rated in 2005 -

Student Satisfaction SurveyStudent Comments

20092009

• There was one open-ended question on this year’s survey It asked students to addyear s survey. It asked students to add comments or concerns on any aspect of their FAU experience. 32% of students wrote comments (N=1,196)

• In addition, two questions on this year’s survey gave students the opportunity to write an answer different from bubble-in choices.

Typical responses

• “This is the only school I could get into”y g

• “This is the only school I applied to”

• “The weather”

• “The Honors College at the Jupiter campus”

• “The cultural variety”

Do you intend to transfer to another institution to complete your degree?(N=228)

21%Graduate School

20%Major/ program

17%Location/ environment

16%To a perceived better school

14%Dissatisfied here

10%

0% 5% 10% 15% 20% 25%

Couldn't get the classes I needed

Add any other comments or concerns, especially if you are dissatisfied with any aspect of your FAU

experience.

1,196 surveys out of 3,779 had written responses to this question.

Top 10 categories for responses

1. Scheduling/ Availability 2. Parking3 Ad i i3. Advising4. Faculty5. Multi-campus issues6 / S ff6. Administration/ Staff7. Financial/ cost related complaints8. Program/ department related9. Food Services10. Technology issues

Add any other comment or concerns, especially if you are dissatisfied with any aspects of your FAU experience.

(N=1,196)

18%

23%

Parking/ Traffic/ Police

Scheduling/ Availability

11%

11%

Faculty

Advising/ Counseling

g

7%

11%

Administration/ Staff/ Organization of things

Faculty

7%

7%

Financial/ Cost related complaints

Multi-campus issues

6%

6%

Food Services

Program/ Department related

6%

0% 5% 10% 15% 20% 25%

Technology Issues

Scheduling/ availability of classes Comments

(N=272)

18%

24%

Degree specific; Request more courses in degree program

Classes not offered enough; want more classes offered

10%

12%

More classes at northern campuses

Conflicts with university class schedule; had difficulty finding courses

4%

7%

8%

M l t B d

More online courses

More summer courses

4%

4%

4%

More evening and night courses

Close to graduation and find it challenging to find available courses

More classes at Broward campuses

3%

4%

4%

Multi-campus scheduling problems

Working student; scheduling conflicts

More evening and night courses

1%

0% 5% 10% 15% 20% 25%

More weekend classes

Scheduling/ availability of classesComments

(N=272)

27%Business

14%

25%

Arts & Letters

Education

13%

14%

Science

Arts & Letters

11%CAUPA

6%Engineering

2%

0% 5% 10% 15% 20% 25% 30%

Nursing

Typical Comments

Scheduling/ Availability

• “You need to have more courses in my major available.”

• “We need more class availability for the business department.”

• “There are a number of classes offered just once a year for some majors when there should be at least two per year.“

• “Offer more class times and don't have two classes at the same time on the same day-- I mean education classes. I am having to go to 2 campuses for 2 semesters and that is very retarded for lack of nicer words ”semesters and that is very retarded for lack of nicer words.

• “More required courses should be offered.”

• I wish they had a better selection with professors and the times that are offered for class.”

Parking CommentsSSummary

• The majority of parking complaints were general statements that described students dissatisfaction with the lack of available parkingdescribed students dissatisfaction with the lack of available parking.

• The majority of parking complaints came from commuter students who primarily attended the Boca Raton campus.

• Some students complained about high parking fees.

Typical Comments

Parking• “Parking is terrible.”

• “Parking is really bad, the worst.”

• “Like many others I am completely dissatisfied with the parking. I understand that attendance is high on the Davie campus, but please let's figure something out about this!”let s figure something out about this!

• “By the engineering building in Boca Raton there are too many parking spots in red; over 30 almost and always empty for doctors inparking spots in red; over 30 almost and always empty for doctors in biomedical science that don't come in.”

“P ki k d it i t f l! M k ki l t B ild• “Parking sucks and it is very stressful! Make more parking lots. Build up save space. Go green!

Advising comments(N=132)

27%Dissatisfied with advisor/ advising

27%Quality of information given

15%Availability of advisor/ advising

8%Advisor(s) rude to student(s)

8%

C li t k

More advisors needed

5%

0% 5% 10% 15% 20% 25% 30%

Complimentary remarks

Typical Comments

Advising

• “The advising services were awful! Would be better if teachers/professors did the advising within majors and not the people hired. Awful advising!”

• “I'm very dissatisfied with advising and department help.”

• “Advisors stink They do not know hot to get you through the system ”Advisors stink. They do not know hot to get you through the system.

• “Advising is problem at this school. Every time I saw one, another "surprise" arose which cost me time and money. I felt the need to get everything in y g y gwriting.”

• “It has been impossible to make contact with my advisor in the Masters of Reading Department.”

Faculty comments(N=126)

25%Want higher quality faculty members

25%

P bl ith ifi f lt b

Complimentary remarks

13%Problem with specific faculty member (named)

9%Feeling that faculty doesn't care

6%

W t f lt b ( tit )

Adjunct complaint

5%

0% 5% 10% 15% 20% 25% 30%

Want more faculty members (quantity)

Typical Comments

Faculty

• “FAU needs better teachers.”

• Great professors caring for students! They want you to learn and it is• Great professors, caring for students! They want you to learn and it is awesome!”

• “[Omitted] professors and department are awful They do not know how to[Omitted] professors and department are awful. They do not know how to teach and I'm extremely up-set with the lack of class selection for the fall, keeping students from graduating on time”

• “[Omitted faculty] is rude and usually unavailable.”

• “Teachers are not concerned for students in any respect at all.”

Other categories used:(in descending order of frequency)(in descending order of frequency)

• Complimentary remarks• Registrar/ registration

• Student Services• Commuter student issuesRegistrar/ registration

• Condition of buildings• Academic related• Distance Learning

Commuter student issues• Career preparation• Tutoring/ Supplemental

InstructionDistance Learning• General/ other• Housing• Campus life issues

• Non-traditional student issues• Library• Transfer student issuesCampus life issues

• Bookstore/ books• Communications issues• Security/ safety issues

• Athletic related• Balancing employment/ school• Student teachingSecurity/ safety issues

• Financial Aid/ Scholarships• Controller/ payment process• Admissions/ admission

g• Health problems• Student Government• Test related (SAT, etc.)Admissions/ admission

process( , )

• Classmates/ peers (negative)

Most Frequent Comments

Complimentary Remarks on FAU Experience

• “Overall, this is good university!”

• “FAU has been a fantastic place for me to learn and grow. I love it here and have so far earned a BSN, MSN, and am now a doctoral student.”

• “This is an excellent school that has excellent professors!”

• “Overall, I've had an amazing experience at FAU.”

• “I love the Honors College.”

• “I have thoroughly enjoyed my FAU experience thus far. My professors and l h b ll h d i f i I l k f d i iclasses have been well-taught and informative. I look forward to continuing

my education here.”