SSOW Orlando 2013 Post Show Report
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Shared Services & OUTSOURCING WEEK 17th Annual North American SSON’s 2013 Big Idea Speaker, Paul DePodesta from the NY Mets and subject of Moneyball (film) “This is where we see the trends happening. This is where we see momentum in shared service operations.” - Scott DeMent, Partner, ScottMadden 2013 POST-SHOW REPORT Written for the event taken place March 2013 | Orlando, FL | www.sharedservicesweek.com
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Shared Services & Outsourcing Week (SSOW) Orlando 2013 post show report
Transcript of SSOW Orlando 2013 Post Show Report
Shared Services& OUTSOURCING WEEK
17th Annual North American
SSON’s 2013 Big Idea Speaker,
PaulDePodesta from the NY Mets andsubject of Moneyball (film)
“This is where we see the trends happening. This is where we see momentum in shared service operations.”
- Scott DeMent, Partner, ScottMadden
2013 POST-SHOW REPORT
Written for the event taken place March 2013 | Orlando, FL | www.sharedservicesweek.com
SSON’s North American SharedServices & Outsourcing Weekremains the largest sharedservice event in the world…
60% ofrespondentsnamedSSON’sconference astheir #1 choice eventto attend in 2014
There were 224 buyerorganizations
at the eventcompared to 52 sell-side organizations –encouraging peer-to-peer networking.
TO THE EVENT.
last year in Orlando.
2013 Facts & Figures:
Dear SSON Community Member,
We'd like to thank you again for being part of – and helping to create – anothersuccessful Shared Services & Outsourcing Week in Orlando this past March.
With the feedback from attendees now collated and analyzed, the SSON team and Iare delighted to report, that by all accounts, the 2013 event raised the bar onceagain. Not only did we welcome back industry friends and long-time customers forour 17th show, but we also hosted over 50% new attendees this year fromcompanies just starting their shared services journey.
It was brilliant to witness the positive and truly moving advancements shaping ourindustry and centers across the globe. In just a few years, our community hasmorphed from a cost-cutting transactional machine to a value-added arm and nowto an integrated partner servicing the bottom-line needs of the enterprise at large.Our SSOs are providing the intelligent information, insight and analysis to positionour companies for success in a competitive, agile and complex regulatory world.
This Post-Show Report is designed to provide you with a summary of the facts,themes, learning, future trends – as well as the fun – that came out of SSO Week2013. [Perhaps it was this year’s Big Speaker, Paul DePodesta’s engagingpresentation, during which we were given lessons from Major League Baseball andMoneyball (and who can forget his anecdote, ‘I really want that house…’?) or SamPoston’s touching closing speech on Shared Services as an industry, celebrating hisfinal year chairing the event?
In my 8 years working on the Shared Services portfolio, this year’s show held a trulyspecial place for me – not just because of the successful introduction of theProcurement & IT Summits or the Vertical and Functional roundtable/forum formats,but also on a more personal note, because it was the last show I will work on forSSON for the next year.
Thank you for all you have done, all you are doing and all you will do in the future.Although I will be taking leave from SSON and the business for the next fewmonths, I will certainly be back in the future - and I look forward to our continuedwork together.
In the meantime, I have the pleasure of introducing SSON’s newest team member,Heather King, who will be looking after the 2014, North American Shared Services& Outsourcing Week. Heather has worked in a variety of industries both in the USand abroad, including education, media and events. Before joining SSON asDivisional Director for North America, she produced large scale events for one of thelargest conference companies in the world – so you will be in good hands! She willbe in touch soon to begin the production of our next show.
Here’s to a successful 2014 and beyond! Best wishes and thanks again for yoursupport.
Best Regards,
Naomi Secor SSON
OVER 57%
800+attendees
BRAND NEW
Contact Heather [email protected]
Connect with her here:
Visit the website at www.sharedservicesweek.com for updates to the event.2
Pete Katsampes, VP, CHI Connect SupportCenters, Catholic Health Initiatives
Letter from the 2013 Conference Director
Meet the 2014 Conference Director
“For me, hearing from otherlarge organisations aroundthe evolution of their sharedservices model and the sitetours are great. Further, theservice providers and thebusiness partners are reallyaggressive in advancingtheir technology especiallyaround analytics and datamanagement too. So, it hasbeen really terrific.”
SSON is #1
AudienceSnapshot:
800+Attendees
160Speakers
50ExhibitingSponsors
10Purpose-BuiltWorkshops
10 Vertical-SpecificNetworkingRoundtables
Sold OutSite Tours 3
to Coca-Cola, Coca-Cola HRand Johnson & Johnson’s
DedicatedSummits 2
for Procurement &IT Professionals
SSON was delighted to host Paul DePodesta, who took to the main stage to give ourattendees a lesson of how to score a home run in data. Paul has made a career ofevaluating, measuring and assigning value to talent. Prior to joining the Dodgers in2004, DePodesta served as Assistant General Manager of the Oakland Athletics from1999 to 2003 - a tenure during which the A’s tied for the best winning percentage inbaseball (392- 255).
At the time of his hire, Oakland was one of the worst teams in the league, coming off of 6losing seasons while posting one of the lowest payrolls in baseball. Entrenched in ingrainedthinking and outdated systems, the stagnant team needed the unique management andcreative approach that A’s GM Billy Beane and DePodesta brought to the table.
Michael Lewis documented the A’s remarkable success - despite a shoestring budget -under the Beane/DePodesta team in his New York Times best-seller Moneyball: TheArt of Winning an Unfair Game.
In DePodesta's first season as Oakland’sAssistant G.M., the Athletics enjoyed their firstwinning season in seven years and began a run of four consecutive playoff appearances,including three American League West Division Titles. His work has been recognized byvarious publications, including Fortune, who named him one of the Top 10 innovatorsunder 40.
Mickey Mantle once said, “It’s unbelievable how much you don’t know about the gameyou’ve been playing all your life.”
This quote is a perfect way to describe how crucial the generation and interpretation ofbusiness intelligence is now for Shared Services and BPO partnerships globally, and PaulDePodesta’s engaging presentation (the highest-rated of all sessions!) showcased thelessons we should be taking away from MLB and Moneyball.
Missed the Event?
For the first time since its launch in2010, we paired our G6 Visionarieswith a senior practitioner andinterviewed them on stage – live!
During the 15-minute interviews, thesesell-side industry leaders were put onthe spot and asked questions that thepractitioner audience really wanted toknow the answers to…
Manoj PunjaGlobal HeadWipro BPO
Phil SearleCEOChazey Partners
Ben TrowbridgeCEOAlsbridge
Bob CecilPrincipal, SharedServices & Outsourcing AdvisoryKPMG
Jose RiveroGlobal Market BPO HeadCognizant
Hubert GiraudCEOCapgemini BPO
Here were the 2013 G6 Visionaries:
We congratulate our 2013 winners here:
Excellence in People & CommunicationWinner: Levi Strauss
Runner-Up: Unisys
Excellence In Value CreationWinner: Intel
Runner-Up: AOL
Excellence In Improvement & InnovationWinner: Commonwealth of Pennsylvania
Runner-Up: Bimbo S.A. de C.V.
Excellence In Culture CreationWinner: SAP Americas, Inc.
Runner-Up: U.S. Department of the Interior
Excellence in Customer ServicesWinner: SAP Americas, Inc.
Runner-Up: U.S. Department of the Interior
The Thought Leader of the Year AwardWinner: Rick Arpin, Senior Vice Presidentand Corporate Controller at MGM Resorts.
Read about Rick’s thoughts on Six Sigma/Lean implementations.
2013 Shared Services &Outsourcing Excellence
Awards Winners
Book for 2014 with your unpublished discount rate by emailing [email protected] Visit the website at www.sharedservicesweek.com for updates to the event.4
BIG Ideas2013
Speaker
Download our Daily Dish to read the Event Recap.
Missed the Awards?
Download our Recap Awards Video here.
Missed the show last year?
Watch the full G6 videos here
Each year, SSON’s Annual Excellence Awards recognizesthe world’s most innovative and successful achievements in5 categories – and this year’s winners each exemplified howthey impacted their organization’s bottom line.
2013 Shared Services & Outsourcing Show Highlights
WWW.SHAREDSERVICESWEEK.COM
Shared Services& OUTSOURCING WEEK
18th Annual North American
March 12-14, 2014Disney Contemporary, Orlando, FL
UNPUBLISHED EARLY CUSTOMER
DISCOUNT
Available until Friday, September 13, 2013
Contact us today [email protected] to find out details.
We’re pleased to extend to you a very special
Join Us in 2014
Further questions on…
VISIT OUR EVENTWEBSITE FOR THECOMPLETE PHOTOAND VIDEOGALLERIES:
The Program?Contact Heather [email protected]
Marketing-related Activities?Contact Kim Vigilia+44 (0)20 7368 [email protected]
Delegate Pass Discounts?Contact Paul [email protected]
Sponsorship Opportunities?
Chris Ritchie Sponsorship Director+1-212-885-2799 [email protected]
Anil PersaudSponsorship Director,[email protected]
Join the SSONSocial Community:
