Software Asset Management - ServiceNow...The information in this presentation on new products,...

Software Asset Management

Director, ITAM Product ManagementServiceNow

German Bertot

2 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

Speaker introduction

Name: German Bertot

Title: Director, ITAM Product Management

Company: ServiceNow


Agenda


2017 to 2018: What a difference a year makes!

Q&A


Safe HarborThis presentation contains “forward-looking” statements that are based on our management’s beliefs and assumptions and on information currently available to management. We intend for such forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements include information concerning our possible or assumed strategy, future operations, financing plans, operating model, financial position, future revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management and the effects of competition.Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,”“believes,” “could,” “seeks,” “estimates,” “expects,” “intends,” “may,” “plans,” “potential,” “predicts,” “projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward-looking statements contain these identifying words. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. We cannot guarantee that we actually will achieve the plans, intentions, or expectations disclosed in ourforward-looking statements and you should not place undue reliance on our forward-looking statements.

Forward-looking statements represent our management’s beliefs and assumptions only as of the date of this presentation. We undertake no obligation, and do not intend to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter. Further information on these and other factors that could affect our financial results are included our filings we make with the Securities and Exchange Commission. This presentation includes certain non-GAAP financial measures as defined by SEC rules. We have provided a reconciliation of those measures to the most directly comparable GAAP measures in the Appendix.

The information in this presentation on new products, features, or functionalities is intended to outline ServiceNow’s general product direction and should not be included in making a purchasing decision. The information on new products, features, functionalities is for informational purposes only and may not be incorporated into any contract. The information on new products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow’s sole discretion.


Traditional Software Asset Management challengesProblem #1: Compliance audits Problem #2: Overspending

Time

$$$

Growing YoY softw

are spend

Software actually needed


ITIL System

Analytics

Hardware Asset

Orchestration

ITBM

ITOM

ITSM

CMDB

Traditional SAM tool

OptimizationAnalytics

Reconciliation

Request

Discovery

Normalization

CMDB

Entitlements

Leaves opportunities untappedTraditional Software Asset Management

Brittle integrations


Licensing Complexity Drives Higher Risk and Cost

Add photo

FPO

How to Manage?

Uncertain Compliance Position

How to Measure? How to Optimise?

Overspending on Software

Missed Opportunities with Legacy Tools


DiscoveryRemediation

OptimisationAnalytics

Request

Reconciliation Normalisation

CMDB

Entitlements


Now Platform™

User experience Service intelligence Service experience


DiscoveryRemediation

OptimisationAnalytics

Request

Reconciliation Normalisation

CMDB

Entitlements

Deliver Strategic ITAM

ITOM ITBM ITSM HW Asset Orchestration Security


Rapid product innovation

Jakarta• MSFT, ORCL• Entitlements• Normalisation• Reconciliation• Reclamation• Dashboards

and reports

Kingston• IBM, VMware• O365• Recon Grouping• Predefined Suites• Custom License Metrics• Blacklisted Software• MSFT, ORCL• Entitlements• Normalisation• Reconciliation• Reclamation• Dashboards

and reports

London• Citrix• Adobe CC• Entitlement Import• Oracle DB Optimisation• What-if (Change Mgmt.)• GA/EOS/EOL Dates• IBM, VMware• O365• Recon Grouping• Predefined Suites• Custom License Metrics• Blacklisted Software• MSFT, ORCL• Entitlements• Normalisation• Reconciliation• Reclamation• Dashboards

and reports


Software library improvements

Software Suite DefinitionsLifecycle Dates (EOL/EOS)

Enriched Data

Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18

Normalisation Rules—Avg. Weekly Additions

Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18

Software Library—Avg. Weekly Additions

Publishers Products PPNs

Source: ServiceNow Content Services System

Customer instances

Local library and normalisation

Central Data Service

Central Software Library

Central Software Library

Unrecognized Discovery data

Library updates

Content Curation Team

Upda

tes


Welcoming VendorHawk to the ServiceNow Family!


Replatform onto ServiceNow PlatformVendorHawk key capabilities

SaaS DiscoveryWhat apps do we have?

Subscription Management

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

SaaS UtilisationWhat is going unused?


17-Q2 17-Q3 17-Q4 18-Q1 18-Q2

Strong customer adoption Across industry segments

Business and Consumer Services Communications Media and ServicesEducation Energy and UtilitiesFinancial Services GovernmentHealthcare and Life Sciences Manufacturing and Natural ResourcesRetail and Wholesale TechnologyTransportation


Michael Scarpelli / ServiceNow CFO / Q2 Earnings Call

[In Q2] We also saw our first $1 million SAM deal to a top-five customer.


Value outcomes

With ServiceNow SAM, we now have a consistent, up-to-date view of our software assets. We save time, limit our exposure to vendor audits, and optimise our license usage. ServiceNow discovery and reclamation processes are game changers.IT Asset Manager, Raymond James


Multiple systems,

spreadsheets

Single system

of record

Limited visibility

Enterprise-wide visibility

Manual, time

consumingAutomated, optimised


Value outcomes

40%True up cost savings

opportunity

Up to

100KAudit prep cost

Reduce up to

95%Software assets

Tracking


We are seeing an opportunity to save millions in hard-dollar savings. For example, we can see when we’re double counting licenses. So far, we’ve found 19,000 machines with this type of license overlap.Joshua Willoughby, Sr. Manager, IT Service Management, CHS


Mitigate risk

Spend optimisation

Operationalisedata

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