Smarter Working
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Transcript of Smarter Working
CONFIDENTIAL • EVOLVE 2.0 •
• UK Office• US HQ Office,
Santa Cruz
• Europe & Africa Smarter Working Policy
• Global Smarter Working Policy
• German Office
Plantronics Smarter Working Journey
• Netherlands Office
• Spanish Office
CONFIDENTIAL • EVOLVE 2.0 •
Most Employees Work Off-site Some of the Time
15/04/2023 4
Opportunity for real estate rationalisation and to re-think workspaces
CONFIDENTIAL • EVOLVE 2.0 •
Collaborating More Than Ever
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
15/04/2023 5
Right tools, workspaces and training required for productive virtual collaboration
CONFIDENTIAL • EVOLVE 2.0 •
Limitations of Text-Based Communication
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
15/04/2023 6
The “phone” is still a critical business tool
CONFIDENTIAL • EVOLVE 2.0 •
Still a Need to Meet Face-to-Face
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
15/04/2023 7
Opportunity to optimise workspaces for the most effective F2F encounters
CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023
Modern Work Trends – PLT Opportunity
8
Driving Needs “In the Office”
Working off-site some of the time
Increasing virtual collaboration
Phone critical for resolving business
issuesFace-to-Face meetings are important for
certain activities
CONFIDENTIAL • EVOLVE 2.0 •
Simply Smarter Office Goals
15/04/2023 10
Cost savings from reduced real estate
Attraction and retention of talent
More agile and responsive business
Safeguarded business continuity
Employee wellbeing
Increased productivity of employees
Upgraded management culture
Improved collaboration
Reduce Attrition
CONFIDENTIAL • EVOLVE 2.0 •
“Bricks”Work Spaces
“Bytes”Unified
Communication & Collaboration
“Behaviour”Manager &
Associate Skills
Foundations of a Simply Smarter Office Implementation
15/04/2023 11
Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.
CONFIDENTIAL • EVOLVE 2.0 •
Work Space Zones for Productive Information Work
15/04/2023 12
“Bricks”
Concentrate
• Focused individual work
• Quiet, enclosed space
• Private
Collaborate
• Group discussions
• Presentations
• Audio / video conferencing
• Brainstorming sessions
• Formal meeting area
• Stimulating
Conte
mplate
• Taking time out
• Comfortable
• Re-energizing
Communicate
• Mixture of face-to-face and virtual collaboration / communication
• Superb acoustic shielding
• Fixed or flexible desk space
CONFIDENTIAL • EVOLVE 2.0 •
New Office Work Spaces
15/04/2023 13
“Bricks”
“Collaborate”
“Contemplate” “Communicate”
“Concentrate”
CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023
Noise & Lack of Speech Privacy = Biggest Complaint of Office Workers
14
Disrupts Concentra
tion
Decreases Productivit
y
Increases Stress
Source: Acoustical Analysis in Office Environments Using POE Surveys, University of California, Berkeley’s Center for the Built Environment (2007)
“Bricks”
CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023
Low Awareness of Office Noise Issue Amongst Managers
15
70% of office workers believe their productivity would be higher if their environment was less noisy
81% of managers are unconcerned about office noise
Source: American Society of Interior Designers (ASID)
“Bricks”
CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023
Common sources of Noise Pollution impacting Employee Productivity:
• Noise infiltrating across a more open office due to less physical barriers
• Lack of sound absorption materials used in office design on ceilings, floors & walls:– Noise leaking from meeting rooms– Noise reverberating off the ceilings / glass walls
• Speech being too intelligible in the office:– Office being too quiet– Lack of private spaces– Workstation design (reduced height of partitions)– No management of variable noise levels
Acoustic Challenges Inside the “New” Office
16
“Bricks”
CONFIDENTIAL • EVOLVE 2.0 •
• Objective – to provide:– Superb acoustic performance for a optimal working
environment– Comfort– Concentration, especially in open plan areas
Based on Acoustics “ABC”
• Absorption– The use of specialised products to absorb the sound
energy that hits them and reduce unwanted reflected sound energy.
• Blocking– The introduction of vertical barriers between the
noise source and listener to block the sound from one to the other.
• Cover– The use of a computer generated random sound that
covers or masks unwanted sound.
Acoustic Shielding in the New Office“Bricks”
CONFIDENTIAL • EVOLVE 2.0 •
3-to-1 Site Building Rationalisation
15/04/2023 18
Property Rationalisation - 47,440 Sq ft to 21,154Sq ft
Reduced Carbon Footprint - Heat recovery System which is 45% more fuel efficient
“Bricks”
CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023
Smarter Working Collaborations Challenges
20
Dispersed Workforce
More Diverse
Employee Needs
Unpredictable Background
Noise
Accurate Presence
Status
Increasing virtual collaboration
Longer Calls
Multiple “Phone” Devices
Joining Conference
Calls
“Bytes”
CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023
• Comprehensive portfolio covering multiple use casesMore Diverse Employee Needs
• Advanced noise cancelling microphones for enhanced intelligibility
Unpredictable Background Noise
• Synchronised presence across multiple phone devices and softphonesAccurate Presence
• Lightweight, ergonomically designed audio devices for maximum comfortLonger Calls
• Integrated call management across multiple phone devicesMultiple Phone Devices
• InstantMeeting for one-touch joining of conference calls from a PC or mobile deviceJoining Conference Calls
Solving Challenges with Plantronics Audio Devices
21
“Bytes”
CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023
Fixed Desk Worker• Fixed workstation• In the office 4-5 days a
week• ~56% of employees*
Flexible Desk Worker• Works from a hot-desk• In the office typically 3
days week or less• ~27% of employees*
Mobile Professional• Works from a hot-desk• In the office typically 1
day a week or less• ~17% of employees*
Types of Workers in the Office Environment
22
* SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
“Bytes”
CONFIDENTIAL • EVOLVE 2.0 •
Plantronics Audio Devices - Essential Collaboration Tools
15/04/2023 23
Voyager Legend UCMobile Professional
Blackwire 700Mobile Professional
Savi 700 SeriesFixed or Flexible Desk
Worker
Savi 440Flexible Desk Worker
“Bytes”“C
omm
unic
ate”
“Com
mun
icat
e”CS500 Series
Fixed Desk Worker
“Com
mun
icat
e”“C
omm
unic
ate”
“Con
cent
rate
”
“Col
labo
rate
”
Calisto P620Mobile Professional
CONFIDENTIAL • EVOLVE 2.0 •
Delivering Superior User Experiences with Contextual Intelligence“Bytes”
CONFIDENTIAL • EVOLVE 2.0 •
Answering Calls
Lync Smarter Presence
SmartLock
Contextual Intelligence in Action
26
“Bytes”
CONFIDENTIAL • EVOLVE 2.0 •
Enabling Successful Audio Device Deployments (SPOKES 3.0)“Bytes”
Plantronics Manager Pro
Plantronics Manager Lite
FW/SW Updates + Scheduling
Settings Profiles
Lock Settings Capability
User Groups
Inventory Management (native)
Inventory Management (using WMI)
Comprehensive ReportingLimited Reporting (using
WMI)
IT Troubleshooting Capability N/A
Plantronics Hub
Remote Call Control & Media Management
Manage Settings
Update Manager
Battery & Mute Status Indicator
Windows & Mac support
CONFIDENTIAL • EVOLVE 2.0 •
Plantronics InstantMeeting
• Automatically identifies conference calls in your calendar
• Reminds you minutes before your conference call is to start
• Joined the meeting automatically including all the codes
• Instantly re-connected dropped calls
• Available for:– iPhone– Android– Windows Phone– Outlook (Skype / Lync)
15/04/2023 28
Download from:instantmeeting.plantronics.com
“Bytes”
CONFIDENTIAL • EVOLVE 2.0 •
Why is it Important?• Simple• Service Deflection• Reduces calls to IT• Reduces cost, saves time
Customer Support:
• Industry Leading
• Global Live agents
• 24/7 online self-help
• 126 languages supported
• Video Set up guides most headsets/UC and soft phone systems
• Proactive product replacement*
Plantronics Customer Support
83% ‘highly satisfied’
customers
78% first time resolution
Technical Assistance Centre (TAC)
* within 24 hours
15/04/2023 30
“Bytes”
CONFIDENTIAL • EVOLVE 2.0 •
• Business Communication Training to maximise “voice presence” [Speech Impact Training]
• Associate & manager training for remote working and effective leveraging of new work spaces [e-Work Online Training]
• Comprehensive IT training on new UC-based collaboration tools [UC Toolkit]
• Work space satisfaction monitoring and development [Leesman Index]
Behaviours – New Manager & Associate Skills
15/04/2023 31
“Behaviours”
CONFIDENTIAL • EVOLVE 2.0 • 15/04/2023
• Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working.
• Plantronics has seen significant benefits from implementing Smarter Working.
• The Smarter Working Manifesto is your guide to a successful implementation including lessons learnt and essential tools.
• Plantronics Audio devices, service and software are essential tools in the new Simply Smarter Office.
In Summary
34