1. Smart Work: Working Smarter with Unified Communications

2. Agenda Todays business challenges drive the need for innovative approaches Technology advances create opportunity for changes in business models Unified communications are the foundations for innovative business solutions Roadmap to Unified Communications Client success stories IBM with its partners provide organisations with industry leading solutions Why IBM?

3. Todays business challenges drive the need for innovative approaches

• • Employee and client expectations

• • Rapid pace of change

• • Breadth of alternatives

• • Increasing complexity

• • Home and office computing

• • Anytime, anywhere requirements

• • Social Networks/Web 2.0

• • New marketplaces and new channels

• • New competitive entrants with new business models

• • Clients, partners and suppliers demanding real-time access to information

• • Demand for customer-centric services

• • Increased mobility

• • Global operations

• • Mergers and acquisitions

• • Supplier and partner integration

• • Virtual organisations

• • Expanded collaboration

Shifting business models Expanding enterprise operations Accelerating demand for communications

4. Source: Gartner A/NZ CIO Survey 2010: ROW shows WW survey results

5.

• Ongoing shift of intelligence into the network

• Networks converging to IP

• Explosion of wireless and mobile access

• Evolution of applications to integrate multiple forms of communications and information

• Availability of robust security solutions

The dramatic evolution of technology creates opportunity for new business models Traditional - Structured Internet - Open On Demand - Integrated Variety of end user devices Intelligence and security Mobility and wireless Voice Data Video New Integrated Applications and Business Processes

6. Integrating communications can control costs, improve flexibility, productivity and collaboration and enable new business models Location Security Standards Presence Availability Common information view

• Collaboration

• Calendar

• E-mail

• Instant messaging

• Web application

• Voice messaging

• Telephone services

• Audio conferencing

• Video conferencing

• Enterprise IPTV

• Smartphones

• BlackBerry devices

• PDAs

Employees Partners Suppliers Data Voice Enterprise video Mobility Social Networks

7. Roadmap to unified communications Value 2000 2012 IP networks

• Mobile/distributed workforce and operations

• Converged mobility and wireless solutions

• Business process transformation

• Customer relationship management and human

• resources services

• Leverage previous infrastructure work

• Standards and interoperability

• Use cases: clients, travel, education

• Presence/awareness

• Click to talk & conference

• Find me-follow-me

• IP audio/video conferencing

• Unified messaging

• Converged IP Networks inside premise

• Wide area converged IP networks

• Position for growth, savings and innovation

Network convergence: IP telephony and VoIP IP Video Multimedia collaboration and processes Convergence with applications Customer satisfaction Cost reduction Business leadership Employee productivity

8. Case Study - IBM merges data and telephony at a New Zealand College to provide information on demand

• Business Challenge

• The NZ college had an outdated PABX system and network

• A wireless network and telephony solution was required to deliver education in various forms to provide teachers and 600 students the ability to work anywhere, anytime, without being attached to the network by a cable

• The solution had to be flexible and scalable to accommodate future applications like a multimedia laboratory and distance learning

• Solution

• IBM provided and installed, in conjunction with the College IT staff, a complete network infrastructure which included wireless converged voice and data, Business Partner IP Softphone hardware and software, a Virtual Private Network (VPN) and firewall

• Benefits

• Teachers, staff and students have access to the information they require anywhere, when and where they need it.

• Cost savings provided by a Wireless solution which eliminates the requirement for rewiring and cabling.

• A converged IP network including Wireless LAN, installed with minimal downtime.

• A new telephony system which allows direct access to staff via an IP phone or email, eliminating the need to contact them via a receptionist.

• A new network infrastructure which possesses the flexibility to participate in new technologies in the future.

9. Case Study IBM Software takes advantage of Convereged Networks

• The Challenge

• Large enterprise with globally distributed, mobile workforce must foster collaboration through the most efficient channels to optimise productivity and contain costs

• Why IBM?

• IBM offers an industry-leading, open and extensible software platform for unified communications and collaboration

• The Solution

• IBM Lotus Sametime software for instant messaging, Web conferencing, voice over IP (VoIP) and more

• Key Benefits

• Higher productivity due to faster, easier collaboration and decision making and more effective meetings

• Estimated savings of US$16.5 million per year in reduced phone costs from use of instant messaging

• Estimated savings of US$97 million per year in travel costs from use of Web conferencing

• Client programming model offered through IBM Lotus Expeditor supports plug-in applications to meet specific business

• needs

• Open standards-based platform runs on alternatives to Microsoft Windows for potential cost savings on unified

• communications and collaboration

10. Meetings without delay

• SCENARIO

• • YTD Finance Report needs to be discussed.

• • Darren, CFO, CIO & Accountant, all in separate offices...

• BENEFITS

• • • High Quality & Secure User Experience

• • • Faster time to access A/V & meetings Increasing Productivity

• • • Integrated Library Ease of access to history

• • • Recorded Meetings - Ideal for training

11. IBM with its partners is ideally positioned to provide organisations with industry leading solutions IBM Ecosystem of ISV Partners Client solutions IBM Software IBM Research IBM Servers and Storage Product integration Product integration IBM Partners* Cisco AVAYA Nortel networks * Not all inclusive IBM Global Technology Services

12. Portfolio: Partnering and Alliances *List is not all-inclusive. * IBM Confidential

13. Why IBM for Converged Communications Services?

• IBMs experience

• • Proven track record for network convergence deployment projects, with over 140 implementations in Australia and New Zealand

• • IBM is the support provider for Ciscos own worldwide internal telephony network

• • IBM has the largest worldwide converged IP network. Internally, we have over 160 locations with more than 100,000 IP phones and 160,000 mobile phones over an integrated network, wholly designed, implemented and maintained by IBM

• IBM can bring highly experienced resources to the table

• • Local Australia and New Zealand competency with significant Cisco advanced certifications

• • IBMs large portfolio of alliances and partners

• • Ability to leverage local teams and related IBM Global Technology Services practices

• IBM can deliver complete services and solutions

• • Broad spectrum of services to help our clients, from business strategy, consulting, design, to implementation and support

• • Highly regarded remote monitoring and maintenance products