Smarter Working through

Smarter Investment

The ‘One Council’ Approach

John Thomas : ICT Business Transformation Manager

Paul Harper : IT Business Partnership Manager

Neil Summers : IT Infrastructure Manager

Isle of Anglesey County Council

Introduction to Anglesey

Where are we located?

Introduction to Anglesey

We are an Island very much defined by the

Menai Straits:

In the early 1800’s plans were drawn up by Thomas

Telford for ambitious improvements to the route from

London to Holyhead, including a bridge over the

Menai.

One of the design requirements for the bridge was

that it needed to have 100 feet of clear space under

the main span, to allow for the passage of the tall

sailing ships that plied the strait. This was done by

designing a suspension bridge, with sixteen

massive chains holding up a 579 foot length of road

surface between the two towers. Although small

suspension bridges had been built before, none

approached the scale that Telford proposed for this

one.

Background

The council needs to:

• Make major technology investments within the council

• Replace ageing systems and outdated business

processes

• Reduce costs - Services under pressure as they are

everywhere in public sector

• Drive efficiencies through the use of ICT

• Improve customer experience and drive channel shift

What are we doing about it?

• New Digital Platforms developed such as mobile app –

AppMon for Apple, Android and Windows platforms,

greater use of SMS gateways esp. for payments, social

media management centres etc.

• Replacement of core infrastructure with Hybrid Cloud

technologies

• Switched corporate mobile providers to ensure best

available data coverage

• Flooding Council buildings with secure corporate and

free public WiFi access

• Providing access to I.T. for staff from anywhere – the

Martini effect

Ensuring IT is an enabler of change…

Some of the solutions

• We will discuss a few of the technologies and

improvements we have introduced…

Challenges

• Geography

• Poor Wi-Fi coverage

• Working culture

• Limited budget

The solution

• Orchard Housing system with SVS Mobile

• Samsung tablets and smartphones

• Realignment of roles and responsibilities

• Van stock for repairs operatives

Benefits Realised

• Taking the service to the customer

• Better use of time spent away from the

office

• Reduction in traveling time and cost

(graphic on next slide)

Benefits Realised

Repair operative journey before mobile working The same journey with mobile working

Gaerwen – Holyhead – Gaerwen – Amlwch – Gaerwen – Gaerwen – Holyhead – Awlwch - Penmon

Penmon 2 hrs 14 mins - 81.8 miles 1 hr 36 mins – 61.1 miles

Lessons learned and going

forward• Invest in the best possible Wi-Fi and 3g

infrastructure

• Choose devices with adequate screen size

• Similar projects underway for Planning,

Environmental Services, Education, and Social

Services

Technical Challenges

• Broadband coverage

• Mobile coverage

• Wi-Fi

• Infrastructure

• Remote access

• Mobile device management

Broadband Speeds

Mobile coverage

Infrastructure

Cwmwl Môn

Citrix Remote Access

Mobile device management

The one council approach

Diolch yn fawr