Shweta Final Synopsys

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Synopsis

on Job Satisfaction in Banking: A Study of Private and

Public Sector Banks

(Submitted in partial fulfillment of the requirement of Master of Business

Administration, Punjab Technical University, Jalandhar)

SUPERVISOR:Ms.Renu Mishra SUBMITTED BY:

Shweta singhFACULTY Enrolment no: 9207600139

Netaji Subhash Institute of Management and Sciences MBA (2009-11) HR

&Finance.

REMARKS OF EVALUATOR

APPROVED/DISAPPROVED APPROVED/DISAPPROVED

(I. Evaluation) (II. Evaluation)

DIRECTORATE OF DISTANCE EDUCATION

PUNJAB TECHNICAL UNIVERSITY,

JALANDHAR

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CONTENTS

S.NO. CONTENTS1. SIGNIFICANCE OF THE PROJECT

2. REVIEW OF LITERATURE

3. OBJECTIVES OF THE PROJECT

4. COMPANY PROFILE

5. RESEARCH METHODOLOGY

6. INTRODUCTION TO THE TOPIC

7. LIMITATION

8. SUGGESSTION & RECOMMENDATION9. BIBLIOGRAPHY

10. QUESTIONNAIRE

11.. CONCLUSION

SIGNIFICANCE OF THE PROJECT

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The significance of choosing this project is to understand employees job satisfaction level at banks

and difference in level at public and private sector banks.

Through this project I will came to know that

What benefits and facilities BANKING jobs providing to the employees.

What conditions or requirements based on age, sex, religion, caste and ethnicity employees

think should be provided by job.

This helps BANKS to know

Where they are lacking in having a satisfied workforce presently.

How they can modify it in future?

REVIEW OF THE LITERATURE

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Job Satisfaction: by Paul E. Specter

Job Satisfaction is the most frequently studied variable in organizational behavior research.

This new book provides an overview of the vast literature on this topic.

www.expresscomputeronline.com

This site provides material on Non-financial rewards often have more impact than financial

recognition in attaining job satisfaction, writes Achal Khanna.

Online edition of India's National Newspaper

Wednesday, Nov 07, 2007

This online newspaper provides six sutras to gauge job satisfaction

Job satisfaction is one of the major interests to the field of organizational behavior and

the practice of HRM.

www.livesciences.com

Health Survey Reveals Most Satisfying Jobs

ByJeanna Bryner, Live Science Staff Writer

Posted: 17 April 2007 01:04 pm ET

This site reveals surveys on job satisfaction

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http://www.expresscomputeronline.com/http://www.livesciences.com/http://www.livescience.com/php/contactus/author.php?r=jbhttp://www.expresscomputeronline.com/http://www.livesciences.com/http://www.livescience.com/php/contactus/author.php?r=jb


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O B J ECTIV E O F TH E PR O J ECT

THE MAIN OBJECTIVE OF THE PROJECT IS:-

TO COMPARE THE SATISFACTION LEVEL OF EMPLOYEES IN PUBLIC AND

PRIVATE BANKS.

SECONDARY OBJECTIVES:-

To have a depth knowledge of the topic

To Study Effective Factors In Job Satisfaction

Employees satisfaction level.

Employees satisfaction from welfare schemes.

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Distribution Channels: It includes ATM & Branches, Direct selling agents and online banking.

As of mar,08 bank has presence in 327 cities,761 branches and 1977 ATMs across country.

Core Capabilities: HDFC bank has fully integrated centralized banking. It has strengths in both

retail and wholesale banking and is committed to adopting the best industry practices

internationally. The bank has a wide base of branches and ATMs all over the country. The bank

has provided its customers the most comprehensive range of accounts and services such as net

banking, payment of utility bills, 24 hour phone banking, loan against shares, car loans,

personal loans, ATM network, HDFC bank and international debit card and mobile banking

among others.

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RESEARCH METHODOLOGY

RESEARCH TITLE : jobsatisfaction (PUBLIC vs. PRIVATEBANKS).

RESEARCH PROBLEM : Employees are going to switchover from their frequent jobsvery frequently, the reason may be dissatisfaction from the job, so job satisfaction level must

know.

RESEARCH OBJECTIVES : To study Effective factors in job satisfaction.

Employees satisfaction level.

Employees satisfaction from designations.

Employees satisfaction from welfare schemes.

RESEARCH DESIGN

STUDY DESIGN : The study conducted would be mainly descriptiveand analytical. It is mainly to comparative analysis of job satisfaction among

public and private bank employees.

DATA SOURCES:-

PRIMARY DATA SOURCE : 1-5 LIKERT SCALE questionnairesSECONDARY DATA SOURCE : Books, internet

SAMPLE DESIGN :-

Universe size : finite (employees working in banks under study)

Sample size : 30(15 EMPLOYEES AT EACH BANK UNDER STUDY)

Sample unit : 1

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INTRODUCTION OF THE TOPIC:-

JOB SATISFACTION:- Job satisfaction is in regard to one's feelings or state-of-mindregarding the nature of their work. Job satisfaction can be influenced by a variety of factors, eg,

the quality of one's relationship with their supervisor, the quality of the physical environment in

which they work, degree of fulfillment in their work, etc. Satisfied employees have a favorable

evaluation of their job, based on their observations and emotional experiences.

Job satisfaction is a feeling which is a function of the perceived relationship between all that

one wants from his job/life and all that one perceives as offering or entailing. The emphasis

here is on all that one wants, whether it is important for self-definition or not.

Job satisfaction is a pleasurable, or positive emotional state resulting from the appraisal of

one's job, or job experience, and is the result of the employee's perception of how well the jobprovides those things which are viewed as important.

Job satisfaction is a collection of attitudes about specific facets of the job. Employees can be

satisfied with some elements of the job while being simultaneously dissatisfied with others.

Different types of satisfaction will lead to different intentions and behavior. An employee

might complain to the supervisor when dissatisfied with low pay but not with coworker

dissatisfaction. Overall job satisfaction is a combination of the person's feeling towards the

different facets of job satisfaction.

He argues that the more important factors conducive to job satisfaction are mentally

challenging work, equitable rewards, supportive working conditions, and supportive

colleagues. One can also add the importance of good personality--job fit and an individual's

genetic disposition (some people are just inherently upbeat and positive about all things

including their job).

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LIMITATIONS OF THE STUDY:-

1. Sample may not represent the true population

2. Satisfaction level to various factors may differ from person to person.

3. Study may be obsolete because of changing environment and needs.

4. Employees may not willing to co-operate

.

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SUGGESTIONS AND RECOMMENDATIONS

FOR PUBLIC BANKS

Though The Employees of Public Banks are much more satisfied than private bank employees

but there are always chances of improvement.

Public banks can take steps to keep its employees more satisfy as follows:-

Recognition for work accomplished by employees is less in public banks, so

banks can provide recognition by giving rewards on timely basis, by

praising employees in meetings, by sending letters of good worker to their

homes.

Public banks can provide opportunity to learn new skills with the help of

training and education programs weekly for 2-4 hours.

FOR PRIVATE BANKS

Most important cause of dissatisfaction in private employees is of job security. So,

private banks must provide an element of security to employees. Banks can provide

security in terms of conditions that until employee will fulfill these conditions; his/her

job will remain secure.

Other important cause of dissatisfaction among private employees is their relationship

with supervisors. Supervisors must have a fair relationship with their employees to keep

them satisfied.

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QUESTIONNAIRE

PART I

GENERAL INFORMATION

Occupation: _____________________________________________________________

What is your job profile? _____________________________________________________How long have you held your current position? _________________________________

PART II

RATING YOUR JOB SATISFACTION

1

not satisfied

at all

2

dissatisfied

3

Neutral

4

satisfied

5

extremely

satisfied

Using the scale shown above, rate your level of satisfaction with the following aspects of your

job.

GENERAL WORKING CONDITIONS

_____Hours worked each week_____ Flexibility in scheduling

_____ Location of work

_____ Amount of paid vacation time/sick leave offered

PAY AND PROMOTION POTENTIAL

_____ Salary

_____ Opportunities for Promotion

_____ Benefits (Health insurance, life insurance, etc.)

_____ Job Security

_____ Recognition for work accomplished

WORK RELATIONSHIPS

_____ Relationships with your co-workers

_____ Relationship(s) with your supervisor(s)

_____ Relationships with your subordinates (if applicable)

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USE OF SKILLS AND ABILITIES

_____ Opportunity to utilize your skills and talents

_____ Opportunity to learn new skills

_____ Support for additional training and education

WORK ACTIVITIES_____Variety of job responsibilities

_____ Degree of independence associated with your work roles

_____ Adequate opportunity for periodic changes in duties

SATISFACTION WITH BENEFITS

The company provides you with the type of benefits you need.

The company provides the type of benefits your family needs.

The company provides benefits that compare favorably with other companies in the

industry.

EMPOWERMENT

Requests input on decisions affecting me.

Let me do my job without interfering.

Gives me the authority I need to do my job.

DIRECTION AND FEEDBACK

Lets me know what is expected of me.

Keeps me informed of things I need to know

Gives me appropriate recognition of my performance

Gives me clear direction on work assignments

Gives me clear, effective and timely feedback on my performance

LEADERSHIP

Our company is a leader in the industry.

Our company is a strong competitor in key growth areas.

Our company's leadership has a clear vision of the future.

Our company's leadership has made changes which are positive for the company..

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CONCLUSION

The result of the study indicates that layoff threats, quick turnover, less welfare schemes, and

less scope for vertical growth increase job dissatisfaction. On the other hand, secure job

environment, welfare policies, and job stability increase the degree of job satisfaction.

Efficient human resource management and maintaining higher job satisfaction level in banksdetermine not only the performance of the bank but also affect the growth and performance of

the entire economy.

So, for the success of banking, it is very important to manage human resource effectively and

to find whether its employees are satisfied or not. Only if they are satisfied, they will work with

commitment and project a positive image of the organization

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BIBLIOGRAPHY:-

BOOKS :-

PAULE.SPECTER; JOB SATISFACTION

V.S.P. RAO ; HR MANAGEMENT

WEBSITES:-

"http://en.wikipedia.org/wiki/Job_satisfaction"www.expresscomputeronline.com

www.newsarama.com

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http://en.wikipedia.org/wiki/Job_satisfactionhttp://en.wikipedia.org/wiki/Job_satisfactionhttp://www.expresscomputeronline.com/http://www.newsarama.com/http://en.wikipedia.org/wiki/Job_satisfactionhttp://www.expresscomputeronline.com/http://www.newsarama.com/

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