ServiceNow Services...ServiceNow Services Overview Companies around the world use ServiceNow to...
5
ServiceNow Services Overview Companies around the world use ServiceNow to automate workflow in IT, for Employees and for Customers. As a result, organizations enjoy more efficient processes to address issues and help align common goals across the entire company. Do you have the right ServiceNow Services Partner? As your business continues to grow, you will need support for all of your service management needs. Incident, Problem and Change management are only the beginning of real business value, including: • IT Service Management • Security Operations • IT Operations Management • Governance, Risk & Compliance • IT Business Management • HR Service Delivery • IT Asset Management • Customer Service Management • DevOps As your ServiceNow Partner, GSI can help you get the most out of your ServiceNow platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime. GSI, Inc. as your ServiceNow Partner Whether you are looking to implement ServiceNow for the first time, add modules, upgrade to the latest version, administer an existing instance, or add functionality, GSI can help you achieve your goals and more, providing expert services in the ServiceNow platform space as a ServiceNow partner. ServiceNow is more than a world class IT Management System; it also provides a solid development platform which lets you build your organization’s other processes and applications. Platform features such as approvals, email notifications, and extensive integration points allows your resources to devote more time building the core application and less time building the plumbing. OVERVIEW GetGSI.com | [email protected] | 855-GSI-4ERP ServiceNow Services
Transcript of ServiceNow Services...ServiceNow Services Overview Companies around the world use ServiceNow to...
ServiceNow Services OverviewCompanies around the world use ServiceNow to automate workflow in IT, for Employees and for Customers. As a result, organizations enjoy more efficient processes to address issues and help align common goals across the entire company. Do you have the right ServiceNow Services Partner?
As your business continues to grow, you will need support for all of your service management needs. Incident, Problem and Change management are only the beginning of real business value, including:
• IT Service Management • Security Operations
• IT Operations Management • Governance, Risk & Compliance
• IT Business Management • HR Service Delivery
• IT Asset Management • Customer Service Management
• DevOps
As your ServiceNow Partner, GSI can help you get the most out of your ServiceNow platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.
GSI, Inc. as your ServiceNow PartnerWhether you are looking to implement ServiceNow for the first time, add modules, upgrade to the latest version, administer an existing instance, or add functionality, GSI can help you achieve your goals and more, providing expert services in the ServiceNow platform space as a ServiceNow partner.
ServiceNow is more than a world class IT Management System; it also provides a solid development platform which lets you build your organization’s other processes and applications. Platform features such as approvals, email notifications, and extensive integration points allows your resources to devote more time building the core application and less time building the plumbing.
OVERVIEW
GetGSI.com | [email protected] | 855-GSI-4ERP
ServiceNow Services
GetGSI.com | [email protected] | 855-GSI-4ERP
OVERVIEW
ServiceNow Services
Consulting/Implementation Services
Why Use GSI’s ServiceNow Consulting Services?GSI’s ServiceNow consulting practice is staffed by certified consultants with 20+ years’ experience in delivering IT Service Management to hundreds of customers of all sizes and verticals. Whether you are looking to implement ServiceNow for the first time, add modules, upgrade to the latest version, administer an existing instance, or add functionality, GSI can help you achieve your goals and more, providing expert services in the ServiceNow platform space as a ServiceNow partner.
ServiceNow is more than a world class IT Management System; it also provides a solid development platform which lets you build your organization’s other processes and applications. Platform features such as approvals, email notifications, and extensive integration points allows your resources to devote more time building the core application and less time building the plumbing.
As your ServiceNow Partner, GSI can help you get the most out of your ServiceNow platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.
Our services include the following areas of expertise:
ADVISORY SERVICES
• Best Practices Workshop
• ITSM Maturity Assessment
IMPLEMENTATION SERVICES
• New ServiceNow deployments
• Expanding ServiceNow to additional modules
• ServiceNow Custom Scoped Applications
• Integration to 3rd party products
Experience/Certifications
GSI staff averages 20+ years of ITSM, industry & business experience.
24x7 Global Support24x7x365 global support for all your corporate locations with right-shoring resources to meet your needs!
100% Signature Guarantee
All services are backed by GSI’s Signature 100% Guarantee.
Why Choose GSI as Your ServiceNow Consulting Partner?
“Our organization lacks the internal resources needed to maintain and upgrade our critical ITSM system
which is the lifeblood of our IT Service Delivery environment. GSI has been
a trusted partner to our organization for many years and as such, has
been instrumental in helping us to grow through multiple stages of IT
maturity as we have expanded from an organization that dealt solely with
Incident management to one that encompasses all aspects of the modern
IT service and support model.“
Ben Boyd Help Desk Manager
Methodist LeBonheur Healthcare
GetGSI.com | [email protected] | 855-GSI-4ERP
OVERVIEW
How Does GSI’s ServiceNow Professional Services Help Your Company?ServiceNow is an enterprise application that offers a full offer of solutions to automate IT and business operations. ServiceNow is a SaaS business model that uses a web-based interface that can be configured through a variety of workflows.
We take a structured approach to each and every ServiceNow implementation starting with the ServiceNow Implementation Methodology which we follow to ensure a consistent, proven method of implementation every time.
During this agile development process, GSI will engage the process owners to compare out of the box ServiceNow workflow to the customer’s desired workflow and work to steer the company towards industry best practices and configuration over customization wherever possible.
All configuration and customizations that is defined in the workshops is then set up in the Agile portion of the ServiceNow PPM module or in JIRA for customers who do not have that application.
Our customers find our implementations to be instructional and educational and strive to learn during the process such that they are empowered to continue with the administration after deployment.
ServiceNow Services
GSI ServiceNow Consulting Services Include the Following Areas of Expertise:
Service Management • Incident Management• Problem Management• Change and Release Management• Service Request Management• Virtual Agent• Performance Analytics• Walk-Up Experience• Knowledge Management• Asset and Cost Management• Reports and Dashboards• Service Level Management
Asset Management• Asset• License• Contract• Configuration
IT Operations Management• CMDB• Discovery• Orchestration• Cloud Management• Event Management• Service Mapping
IT Business Management• Project Portfolio management• Demand Management• Agile Development• Application Portfolio management
Governance & Financial Management• Compliance• Risk• Audit
Security• Incident Response• Threat Intelligence• Vulnerability Response
Customer Service• Service Catalog• Self-Service Portal• Content Management System
Other Specialties• Custom App Development• Performance Analytics• Integration
GetGSI.com | [email protected] | 855-GSI-4ERP
OVERVIEW
ServiceNow Services
Do You Want to Be More Proactive in the Way You Manage your IT Department?Let GSI manage your ServiceNow deployed applications, through our flexible ServiceNow Managed Services plans, and let your full-time employees focus on aligning IT to additional business needs, increasing value and making the business run more efficiently.
• Hand off day to day maintenance of ServiceNow including users and access
• Increase the quality and efficiency of ongoing maintenance with dedicated senior resources
• Clear backlog of enhancement requests for current applications.
• Mitigate risk of employee turnover
• Reduce overhead costs for training and certification
Sub 5-minute Response Time
Average sub 5-minute response time to tickets & alerts!
The Most Flexible Plans
EaaSy™ – The most flexible managed services plans on the Planet!
GENIUS AI ToolProprietary tool provides
comprehensive application insights, automation, infrastructure monitoring & performance analytics
What makes GSI’s ServiceNow Managed Services Different?
Experience/Certifications
10+ years of ServiceNow, Industry & Business Experience. Numerous Certification.
24x7 Global Support
Global 24x7x365 support for all your corporate locations! Right-shoring to meet your global needs!
100% Signature Guarantee
All services backed by GSI’s signature 100% guarantee
Managed Services
ServiceNow Services – Migration ServicesServiceNow is one of the most popular ITSM tools on the market and many enterprise businesses want to migrate from their current system to this innovative solution. Migrating to ServiceNow can be easy with the right expertise and methodology.
For 20+ years, GSI’s ITSM Team has been helping customers automate IT processes with industry leading solutions. Our proven ITSM services will help you migrate between your current platform to ServiceNow so you can scale your business quickly and as efficiently as possible!
ServiceNow makes all work functions easier for your company’s employees and the leadership team. Instead of struggling with old manual processes, you can integrate ServiceNow into your company’s workflow. The means that you can enhance customer service and help your employees get the information they need to keep your business moving forward.
Our consultants are ready to help you reach your goals and implement ServiceNow to have the most significant impact on your bottom line. Our ServiceNow Products range from addressing incident management, benchmarks, and even asset & cost management. Our IT management tools can help you solve all of your company’s needs to keep costs low and maximize efficiencies in all business units.
GetGSI.com | [email protected] | 855-GSI-4ERP
OVERVIEW
ServiceNow ServicesWhat Can I Outsource to GSI’s ServiceNow Support Services?Standard Administration: Tasks you expect a junior administrator to be able to perform. Here you will find activities that are low risk and low impact.
Advanced Administration: Tasks you expect an experienced administrator to be able to perform. Here you will find activities that are medium risk and medium impact.
Standard Development: Tasks you expect a developer (who is typically an experienced admin) to be able to perform. Here you will find activities that are high risk and high impact.
How Does It Work?We will help you select the level of service needed and the number of hours per month and GSI will provide a blended rate for those services. GSI’s ServiceNow Managed Services plans are flexible and can change with your changing demand.
You will get the benefit of certified implementer level resources for administrative and light development work while mitigating the risk of employee turnover and training costs.
100% GuaranteeAll GSI services are backed by GSI’s signature 100% guarantee
GSI, Inc.GSI, Inc. (www.getgsi.com) specializes in providing a broad spectrum of business, functional, and technical consulting services for Oracle JD Edwards, Oracle NetSuite, Oracle Cloud, Salesforce, ServiceNow, BMC, and other enterprise applications. We also offer an extensive array of cloud/hosting solutions for Oracle Cloud, Amazon Web Services. (AWS), Microsoft Azure, Google Cloud; as well as various private, hybrid, and multi-cloud hosting options. GSI combines its deep application and industry experience with advanced A.I. and automation to deliver cutting edge intelligence. This advanced intelligence combined with our outstanding people allows GSI to deliver Service Excellence every single day. GSI’s comprehensive suite of solutions include: AppCare, a 24/7 managed service that includes EaaSy™ with flexible “on-demand” services and dynamic pricing; GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors; GENISYS, a solution for optimizing system performance; gShield, a comprehensive security solution; RapidReconciler®, its inventory reconciliation software; RapidApproval, a Salesforce AppExchange solution for streamlining the approval request process; and JDE Cloud9, a complete cloud-based hosted service. GSI consulting and managed services are backed by its signature 100 percent guarantee. Founded in 2004, the rapidly growing company is headquartered in Atlanta with locations nationwide. GSI, Inc. has been named to Inc. Magazine’s Inc.5000 list of fastest growing companies for two consecutive years.
