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ServiceNowStrategic Assessment

& Consulting ServicesDesigning your business for success

Behind ServiceNow’s easy to use interface is a complex, highly integrated architecture. As you continue to build and grow ServiceNow, it is essential that

your implementation is structured to meet the needs of your business.

With Stefanini ServiceNow Strategic Assessment & Consulting Services, we ensure that your ServiceNow implementation supports your Service Management strategy and processes from the very beginning. With our extensive expertise and big-picture vision, we can begin your business on the

path to success to achieving your service goals.

Strategic Technical

Superior ServiceNow CapabilityStefanini is a $1B global provider of IT outsourcing and management services operating in over 30 countries worldwide. With our leading-edge ServiceNow expertise, robust experience in providing Managed Services, and a user satisfaction-driven vision, Stefanini is uniquely equipped to assist in your implementation of ServiceNow.With Stefanini ServiceNow Assessment & Consulting Services, we can apply this knowledge to your ServiceNow journey to achieve the goals of your business and leverage the most out of your ServiceNow investment.Our assessment will analyze each of the three key components of ServiceNow:

In order to get a full-picture strategy for achieving accelerated and aggressive business growth while reducing operational risk for your enterprise.

Our Proprietary Maturity-Based ApproachStefanini will provide highly-qualified and experienced resources to assess your business’ ServiceNow configuration and practices through the use of our proprietary maturity-based approach.

We use our unique proprietary methodology and innovative tool configurations to create optimal strategies and designs for ServiceNow-driven ITSM maturity. With our ServiceNow guidance, your business will grow and evolve, achieve goals faster, and deliver exceptional results to your users.

Operational321

Critical Assessment and OptimizationOur ServiceNow Assessment & Consulting Services are designed to look at the big-picture capabilities of ServiceNow and the opportunities of each area to add value to the specific needs and goals of your enterprise.In our evaluation, we begin with the structure of your ServiceNow environment to improve the performance of each component, including:

FunctionalityWe examine ServiceNow support for your core processes, while identifying opportunities to improve and prioritize areas to expand for the greatest impact on achieving business goals

IntegrationWe evaluate the interaction between ServiceNow and other tools, identify data-sharing needs, and scrutinize both the operational characteristics and resiliency of the design for current and future success

ReportingWe determine if reports are missing critical business needs and recommend solutions to make sure your business is getting maximum value

Data Quality We closely examine how data is assessed and maintained, determine if the data is accurate, and prioritize areas for data cleanup for optimal accessibility and value

Support & UpgradeabilityWe determine if current system modifications cause any issues for support or the ability to upgrade the system. Our assessment outlines steps to reduce these hurdles for proactive issue avoidance

Building for the FutureWith our experience-driven consulting services and broad vision, we will ensure that your ServiceNow success continues beyond just the implementation. In order to grow your business towards further growth, we identify and optimize all aspects of both ServiceNow usability, as well as the opportunities and practices your business can implement for additional productivity and value.

With a vision for user satisfaction-driven success coupled with achieving business goals and strategies, we examine key points for proactive success in our consulting service. We examine a diverse range of ServiceNow capabilities and their impact on your business, including:

Strategy & Roadmap We assess the strategic utilization of ServiceNow and identify opportunities to increase automation and efficiency for your business, all while maximizing the utilization of current ServiceNow license base to make sure you get the best value possible

AutomationWe examine the additional efficiency achieved by automation and discover opportunities for further automation with the most potential payback. We consider technical debt and optimal resource usage and conservation

UsabilityWe critically evaluate the user’s digital journey and plan a strategy to optimize user experience by suggesting change for added intuitiveness and navigability

CommunicationWe assess the effectiveness of notifications for approvals, status, updates and requests, and explain strategies to tailor ServiceNow communications for increased understandability and actionability for users

HeadquartersNorth America - Southfield, MI, USAT 800-522-4451 | 248-357-2866Global - Sao Paulo, BrazilT +55 11 3039-2000EMEA - Brussels, BelgiumT +32 2 620 20 20

Stefanini DeliversOur holistic assessment of your ServiceNow architecture will optimize and provide both immediate and long-term benefits to your business. By ensuring an optimal implementation, you will achieve your service goals and gain added value over the evolution and growth of your ServiceNow environment.

With the immediate and proactive benefits of Stefanini ServiceNow Assessment & Consulting Services, you will not only understand how to operate your ServiceNow platform more effectively, but also how to improve it for the future. Stefanini also offers additional ServiceNow services based on full lifecycle management, administration, and development for the complete optimization of your ServiceNow environment including:

Stefanini provides your business with a portfolio of full-life-cycle managed administration and consulting services aimed at growing and developing your business from end to end

Stefanini ServiceNow TotalCare™ a long-term partnership providing you with our most comprehensive offering for managing your business’ ServiceNow administration needs and opportunities while truly leveraging the full benefits of your ServiceNow investment

With Stefanini’s global reach and decades of IT outsourcing, we can provide you with the most experience-driven and effective service to help you reach your goals as a business. With our unique capabilities and expertise, we can guarantee your ServiceNow optimization today…and tomorrow.