©  2013    ServiceNow,  Inc.  

ServiceNow Education Services

Faez Ahmed Training Manager (EMEA & India)

©  2013    ServiceNow,  Inc.  

What do we do?

ServiceNow  is  a  leading  provider  of  cloud-­‐based  services  that  automate  enterprise  IT  operaBons.    

 

Our  service  includes  a  suite  of  applicaBons  built  on  our  proprietary  plaEorm  that  automates  workflow  and  provides  integraBon  between  related  business  processes.    

www.servicenow.com    

©  2013    ServiceNow,  Inc.  

Agenda  

ServiceNow  EducaBon  Services  

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1.  Overview  

2.  Business  Model  

3.  PorEolio  

4.  Course  development  

5.  Growing  the  business  

6.  eLearning  roadmap  

©  2013    ServiceNow,  Inc.  

EMEA  Overview  

ServiceNow  EducaBon  Services  

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Primary  business  model:  P&L  (From  Q4-­‐11)  

HC  is  11  (16  ATP  Instructors  from  6  Partners)  

 7  Instructors      3  Course  developers  

 1  Training  coordinator  

   

   

©  2013    ServiceNow,  Inc.  

Business  Model  

ServiceNow  EducaBon  Services  

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1.  EducaBon  business  is  managed  from  our  UK  office  

2.  Hiring  is  done  strategically  according  to  Sales  forecast  model/  Emerging  regions  

–  Focus  on  Bi-­‐lingual  Trainer  capability  to  cover  English  +  •  German  (Staff  +  Partner)  •  French  (Staff  +  Partner)  •  Hindi  (Staff)  •  Arabic  (Staff)  •  Spanish  (Partner)/  Portuguese  (Staff)    •  Italian  (Staff)  

3.  No  translaBon  (due  to  frequency  of  product  releases)  

 

©  2013    ServiceNow,  Inc.  CEdMA Spring Conference 2013

Our  Offerings  

©  2013    ServiceNow,  Inc.  

Course  Material  Development  &  DistribuBon  

ServiceNow  EducaBon  Services  

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1.  CapBvate  for  course  development  (End/Process  user).  PPT/word  for  all  courses,  use  Box  for  distribuBon    

2.  Use  of  Gilmore  as  Print/ebook  vendor  (order  &  distr)  

3.  Hardcopy  for  all  F2F  deliveries  

4.  Ebooks  for  all  Virtual  classes/  Adobe  Connect  for  delivery/  Inhouse  cloning  ability  for  all  classes  

5.  Partners  can  only  order  Hardcopy  

©  2013    ServiceNow,  Inc.  

Sample:  Incident  Management  

ServiceNow Education Services

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1.  Screen  shots  from  customer’s  instances  

2.  Content  configured  to  their  processes  

3.  Notes  specific  to  their  fields  

©  2013    ServiceNow,  Inc.  

Sample  Lab  –  Hands-­‐on  

ServiceNow Education Services

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1.  Process  specific  to  customer  

2.  Step-­‐by-­‐step  

3.  Hands-­‐on  experience  for  users  

©  2013    ServiceNow,  Inc.  

Revenue,  Courses  &  HC    

Growing  the  business  

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4  

5  

6  

8  

Diversifica5on  of  Courses    Q1-­‐12  to  Q1-­‐13  

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2/3

3/6

4/8

6/12

8/16

HC Staff/ATP

©  2013    ServiceNow,  Inc.  

eLearning  Roadmap  

ServiceNow  EducaBon  Services  

NOW

Q3

Q4

eLearning  UAT  

eLearning  live  

eLearning  development  Netdimensions  

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©  2013    ServiceNow,  Inc.  

Growing  Our  Ecosystem  

Q2-­‐13    

-­‐Add  new    Virtual  classes  

 

Q3-­‐13    

-­‐Add  University    Program  -­‐Add  new    

CerBficaBons    

Q4-­‐13    

-­‐Add  new    courses  

 

ServiceNow  EducaBon  Services  

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