Serena Orchestrated-ALM Workshop Demand, Develop, Deploy SERENA SOFTWARE INC. Kevin A. Lee –...

Serena Orchestrated-ALM WorkshopDemand, Develop, Deploy

SERENA SOFTWARE INC.

Kevin A. Lee – Solutions Architect 27Sep 2011

Agenda

• Introductions and Expectations

• Serena Orchestrated-ALM• Strategy and Vision• Reference Architecture

• Demand Management• Overview and Demonstration

• Development Management• Overview and Demonstration

• Release Management• Overview and Demonstration

• Questions and Feedback

SERENA SOFTWARE INC.2

Agenda








ALM Market Evolution

• Development Driven

• Point Products

• Silo Product Reporting

• Point-to-Point

Integrations

• Rip and Replace

• Manual Audit

• Development Driven

• Point Products

• Silo Product Reporting

• Point-to-Point

Integrations

• Rip and Replace

• Manual Audit

• Demand to Deploy

• Integrated ALM

Solutions

• E2E Dashboards & KPIs

• Process Orchestration

• Leverage existing

investment

• Audit Ready

• Demand to Deploy

• Integrated ALM

Solutions

• E2E Dashboards & KPIs

• Process Orchestration

• Leverage existing

investment

• Audit Ready

Prior Generation

Next Generation

4

Definition of ALM


“ALM encompasses the practices, processes and tools that aid in the management of the application development life cycle, specifically the workflow and artifacts associated with producing or maintaining a custom software application. Key capabilities include change management, workflow and work item management, and an integration backplane that allows an organization to establish traceability and accountability across multiple processes, multiple locations, multiple tool types, and multiple tools of each type across the stages of development and delivery.”

Jim Duggan, Thomas E. Murphy, Gartner

Marketscope for Application Lifecycle Management

Introducing Orchestrated Application Delivery

Staff

Customer

OperationsReleaseManager

QABuild

Engineer

BuildEngineer

CTO

DeveloperScrumMaster

BusinessAnalyst PMO CIO

CCB

Developer

Demand Develop Deploy

Exec

SysAdmin

6

Serena Role Based Suites


SBMSBMOrchestrationOrchestration


Serena Requirements

Manager

Serena Development

Manager

Serena Release Manager

Serena Request Center

Requirements Elicitation

Requirements

Management

Requirements

Change Managemen

t

Issue/Defect

Management

Test Case Manageme

nt

Development & Build

Agile Planning

Release Planning

Release Vault

Release Automation

Serena Lifecycle Dashboard

Serena Service Manager

Orchestrated IT – Closed Loop ALM and ITSM


Incidents

Project & Enhancement Requests

Defect FixRequest

App Releases

Infrastructure Changes

Ops Change Requests

SerenaRequestCenter

SerenaDevelopment

Manager

SerenaReleaseManager

SerenaService

Manager

ProductionBiz user

SerenaRequirements

Manager

SBM-Based Solution Frameworks


SBM PlatformSBM Platform

SolutionSolution

Solution FrameworkSolution Framework

Solution ContainsSolution Contains• ProcessesProcesses• Data Model Data Model • FormsForms• ReportsReports• NotificationsNotifications• Role ConfigurationsRole Configurations

Solution Framework ContainsSolution Framework Contains• Custom Shell (UI Templates)Custom Shell (UI Templates)• Web Services (integrations)Web Services (integrations)

DashboardDashboard

Serena Business ManagerSerena Business Manager

Cross-Solution ReportingCross-Solution Reporting

Example: Release Manager Packaging


SBMSBM

Serena Release ControlSerena Release Control

Serena Release Manager FrameworkSerena Release Manager Framework

Release Automatio

n

Release Automatio

n

Release Vault

Release Vault

ALM DashboardALM Dashboard

Forms & ReportsForms & Reports

ITSMITSM

Release TrainsRelease Trains Application ReleasesApplication Releases

Release PackagesRelease Packages Deployment TasksDeployment Tasks

Change RequestsChange RequestsDeployment UnitsDeployment Units

Web ServicesWeb Services Custom RLM UICustom RLM UI

Rel Mgmt KPIsRel Mgmt KPIs

ReleaseManager

DevelopmentManager

RequirementsManager

Third Party Orchestrations

12


SCCM QualityModelingPLMPPM ITSM

O-ALM Reference Architecture

• What is it?• Serena’s recommended best practices for realizing E2E ALM• Blueprint for integrating Serena products & solutions

• Described by• Reference Architecture – key artifacts, processes & integration

points• Implementation Guide – implementation best practices

• Target Audiences• R&D – blueprint for integrating products & solutions• Field & PS – implementation guidance for custom solutions• Marketing – technical background for customer-facing collateral

& whitepapers• Customers – recommended best practices for Serena O-ALM


Logical Architecture


Domain Model


Process Model – Example Dev. Change Request


Scenarios: Execute New Development


Business AnalystsBusiness Analysts

Initial Assessment

Initial Assessment

Product ManagementProduct Management

Consider Request(s)Consider

Request(s)

Defer/Add to Backlog


Development TeamDevelopment Team

Allocate Requests to Iterations


Decompose Requests to

Tasks


Tasks

Develop and TestDevelop and Test

Release TeamRelease Team

Create Release Package


Business UserBusiness User

Submit RequestSubmit Request

Test TeamTest Team

Update and Define Test Cases


Deploy Release to QA


Validate RequestValidate Request

Execute Test Cases

Execute Test Cases

Define and Prototype

Requirements


Requirements

Approve Requirements


SBM/Dim CM/Eclipse/HudsonSBMSBM SBM/QC SBM/Dim CM/NolioSBM/Dim RM/Composer

Review PrototypeReview Prototype

Assign Requests to Release


Deploy Release to Production


Assign Requests and/or BaselineAssign Requests and/or Baseline

Create Development

Request(s)

Create Development

Request(s)Build and BaselineBuild and Baseline

Create Deployment

Tasks

Create Deployment

Tasks

Deploy to Integration?Deploy to

Integration?

Agenda








Few Organizations Do Requirements Well


90% of software features are

rewritten for each new project

60% of projects don’t

meet most business

requirements

200Xmore expensive to resolve issues later

in development process

33% of development

costs wasted from poor requirements

Serena Requirements Management Lifecycle


CapturePrioritiz

eReview Deliver Validate

Prototype

Detail

Serena Requirements Manager


Requirements ValidationRequirements DefinitionRequirements Development

Prototype Composer

Dimensions RM

SBM

Word Agile CM QC

Serena Requirements Manager Concepts


Business Change Request

Business Change Request

FeatureFeature

Use CaseUse Case System Requirement

System Requirement

Primary Items (with

Workflow)

Primary Items (with

Workflow)

RM ClassRM Class

External ItemsExternal Items1..n

1..n

n..1

1..1

Test Requirement

Test Requirement

Dev Change Request

Dev Change Request

QC Requirement

QC Requirement

1..n

1..n

Scenario: Execute New Development


Business AnalystsBusiness Analysts

Initial Assessment

Initial Assessment

Product ManagementProduct Management

Consider Request(s)Consider

Request(s)



Development TeamDevelopment Team Release TeamRelease TeamBusiness UserBusiness User

Submit RequestSubmit Request

Test TeamTest Team


Requirements


Requirements




Review PrototypeReview Prototype



Agenda








DEMAND DEVELOP DEPLOY

Application Development Realities


48%48%48%48%

69%69%69%69%

Don’t have standard tools

Development is off-shored & outsourced

70%70%70%70% Cost of development is in rework

62%62%62%62% IT projects fail to meet schedule

Serena Development Manager


Dimensions CM

ALM Dashboard

SBM

IDE RM QC

Dim CM TaskDim CM Task

Serena Development Manager Concepts


ALM ProjectALM Project

Dev Change Requests

Dev Change Requests

Dev TasksDev Tasks

Dim CM BaselineDim CM Baseline

Dev PackagesDev Packages

Primary Items (with

Workflow)

Primary Items (with

Workflow)

Aux Table Items

Aux Table Items

External ItemsExternal Items1..n

1..n

1..1

1..1QC DefectQC Defect

n..1

1..1

Multi-site, Multi-platform, Multi-Environment

Define Develop Build Test

Define Develop Build Test Deploy

OpenSystems

MainframeSystems

Windows

Linux

UNIX

z/OS

Remote Transport

Java C/C++Microsoft.NET Web/PHP

SQL/COBOL

Library Caching

Serena’s Orchestrate-ALM Dashboard

29



Business AnalystsBusiness Analysts Product ManagementProduct Management Development TeamDevelopment Team




Tasks


Tasks

Develop and TestDevelop and Test

Release TeamRelease TeamBusiness UserBusiness User Test TeamTest Team



Execute Test Cases

Execute Test Cases


Create Development

Request(s)

Create Development

Request(s)Build and BaselineBuild and Baseline

Deploy to Integration?Deploy to

Integration?

Agenda








Release Management – What does it Mean to You?


BiweeklyBiweekly

According to Webster’s:

1.Occurring twice per week2.Occurring every two weeks

According to Webster’s:

1.Occurring twice per week2.Occurring every two weeks

How Would You Describe Your Release Management

Process?

How Would You Describe Your Release Management

Process?

Release Management Process

33

Release Management Satisfaction Is Low

34

INFRASTRUCTURE

60%60%

Release Failures60% of application failure

& downtime is release related.

(IDC Survey 2009)

High Costs 75% of IT operation teams’

is spent on application release.

(Forrestor, 2009)

Long Release Times

Release bottlenecks (can’t make release window)

delays & limited operational agility.

Release Management … impact on business…

Serena Release Management

36

IT OpsIT OpsDatacenterDatacenter

DevelopmentDevelopment

Release Control

Release Automation

Release VaultApplicationSoftwareChanges

DeployedApplicationReleases

• Release Manager• DevOps

Plan, Manage & Approve Releases

Secure, Auditable Path to Production

Automate Application Configuration Tasks

Serena Release Manager


Release Vault(Dim

CM/ZMF)

Release Automation

Release Control

CM SVN RALLY

Dev Chg RequestDev Chg Request

Serena Release Manager Concepts


Release TrainRelease Train

Application Release

Application Release

Release PackageRelease Package

Release CalendarRelease Calendar

Deployment UnitDeployment Unit

ApplicationApplication

ComponentComponent

Automated

Automated

Deployment Process

Deployment Process

Deployment Task

Deployment Task

Deployment Process

Template

Deployment Process

Template

ManualManual

Primary Items (with

Workflow)

Primary Items (with

Workflow)

Aux Table Items

Aux Table Items

External ItemsExternal Items

1..n

1..n

1..n

1..n

1..n

1..n

1..n

Customer SuccessSerena Release Management


Release Management Satisfaction

“We now have a standardized, managed and efficient software

release tool which has made our customers very happy.”

System Administrator

Fortune 500 Computer Services

Company

IT Specialist

Fortune 500 Telecommunication Services

Company

Reduced Time from Dev to Deploy

“Serena has improved management of code releases from development through to production, reducing delivery

time by 25%.”

Automating Releases to Avoid Errors

“We have standardized and automated our end-to-end

coding and release management process to reduce

human errors.”IT Director

Global 500 Pharmaceuticals

Company

Serena Release Management

“Everything is 100% under control.”

System Administrator

Global 500 Banking Company

Customer SuccessSerena Release Management


“Releasing applications into production environments is a critical part of application development. Working with Serena makes coordinating release processes very straightforward and helps us ensure all stakeholders are notified on upcoming changes.

Instead of relying on manual processes, we have implemented a repeatable, reliable procedure that is not only saving everyone headaches, it also reduces cost.”

David Bell, Change and Release

Manager

Mitsubishi UFJ



Business AnalystsBusiness Analysts Product ManagementProduct Management Development TeamDevelopment Team Release TeamRelease Team



Business UserBusiness User Test TeamTest Team





Validate RequestValidate Request

Execute Test Cases

Execute Test Cases




Assign Requests and/or BaselineAssign Requests and/or Baseline

Create Deployment

Tasks

Create Deployment

Tasks


QuestionsandFeedback

Serena Orchestrated-ALM Workshop Demand, Develop, Deploy SERENA SOFTWARE INC. Kevin A. Lee –...

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