September Workplan Review GroupTom Notman – Director of Market Engagement

Housekeeping

Welcome to the September WRG!

• Thank you PA Consulting!

• Facilities

• There are no planned fire drills

Morning AgendaItem Description Who Time  Coffee ALL 0930 – 1000 1. Welcome and introduction

Objective and approach for today Collaborative approach Future CIO Forum – Feedback on the separation of workstreams

Tom Notman 1000 – 1015

 

2. Open Water Programme Update Liz Parmenter 1015 – 1040

 3. Market Engagement Strategy & Company readiness

• Portfolio Management Team• Role of Portfolio Manager• Alignment of Programmes• Market Readiness

Tom Notman

Martin Silcock

 

1040 – 1130

4. CGI Plan Update

• Progress to date• Opportunities for Participation now and going forward• What key information do you need from us going forward

Richard Brown

Andy Pettitt 

1130 – 1230

 

5. Lunch   1230 – 1300

Afternoon AgendaItem Description Who Time

6. Q & A / Discussion  All 1300 – 13.30

 

7. Risk Process & Workshop

• Participant/MOSL combined risk process – How to get risks onto the central MOSl risk register.

• Previously Identified risks (July WRG – See Attached) • Updated view of risk• Risk review of Business Plan• In scope and Out of scope activities• Shadow Operation

Tim Beardmore

Adrian Brooks

Tom Notman

1330 – 1430

8. Q & A / Discussion

 

All 1430 – 1450

9. Next Steps & Date of Next Meeting  Tom Notman 2.50 – 3.00

10. Meeting Close    

Open Water Programme UpdateLiz Parmenter - Ofwat

Market EngagementTom Notman - MOSL

Market Engagement – Portfolio Approach

• Engagement between MOSL & Participant companies is essential to the success of the market opening

• Primary point of contact with MOSL for all communications, questions, issues and sharing

• But they are not there as a resource to add to your team• Communications channels will be two way• Combining confidentiality and commercial sensitivity with

effective collaboration is key to the success of this role• Supported by PMO• I will continually be looking for feedback to improve our

engagement

Market Engagement Team

Working environment

• Each portfolio manager will be responsible for the engagement with a group of participants in both the wholesale and retail sectors of the developing market and work as an integrated part-time member of each of their programme/project offices

• NOT London based - Portfolio managers will be mainly working from participant’s premises & Participant’s partner premises – please look after them for me!

• Will each include current Scottish market participants

What a Portfolio Manager can do

• They are a conduit between your programmes and the MOSL programme

• They will support you in your preparations for market opening by holding a mirror up to you

• They can act as a sounding board to provide wider market perspectives

• They are NOT a resource to add to your team strength• They are NOT there to do your job for you• They can assist with your preparations but they will NOT

be able to provide a MOSL ‘stamp of approval’ for readiness

Team Approach

This will be a geographically dispersed team that will have more face to face contact with participant teams than with each other. However, we will be by:• Regular conference call updates• Sharing on the collaboration platform• Sharing update notes• Just lifting the phone• Email Thought/Quote/Photo of the day• Monthly full day team meeting that is based in or near

one of the participants offices

Market Engagement PortfoliosNorth Portfolio

Offer Accepted – est. Nov 2nd• Northumbrian Water• United Utilities• Yorkshire Water• Business Stream• Scottish Water

E Midlands Portfolio- TBA• Anglian Water• Affinity Water• Essex & Suffolk• Cambridge Water

South East PortfolioNatasha Sinnett – Sept 29th

• Thames Water • South East Water• Sutton & East Surrey• Southern Water• Castle Water• Cobalt Water

W Midlands PortfolioLesley Dixon – Oct 6th

• Severn Trent Water• South Staffordshire• Dee Valley*• Welsh Water*• Blue Business Water• Peel Water• Clear Business Water

South West PortfolioJulie Carly – 19th October• South West Water• Wessex Water• Bristol Water• Bournemouth Water• Portsmouth Water• Albion Water• Blue Business Water

* Welsh companies on limited engagement up to April 2017

Portfolio Mobilisation

• Starting from next week (28th September)• Having done their homework!• MOSL Induction• Setting up initial meetings with participants• Participant inductions• They have a first 30 day plan• Establishing relationships and working arrangements• Confidentiality and security arrangements

What they will be looking for from you….

• Introductions and contacts• Initial inductions• Introduction to your programme teams• Sight of your programme plans• Sight of your risk registers• They are a conduit between your programme & MOSL• Some patience desire to build trust• Help to agree and baseline the market readiness data• The odd cup of coffee• Time…….

Market & Company ReadinessMartin Silcock - MOSL

Market and Company Readiness Plan

Purpose of the MCR plan

Its purpose is to is build confidence that the retail market is ready for market opening by:

– setting out technical implementation approach and requirements (data upload, testing, shadow operation) – what, when, how?

– explaining MOSL’s approach to market risk evaluation, reporting and mitigation

– explaining how MOSL evaluates and reports on individual company readiness and risk

– setting out the process and standards for entry certification– setting out appropriate data quality standards,  roles and reporting– explaining the regulatory framework for implementation 

What to expect

• Based on the principles agreed by RMOMG

• Aligned to assurance framework and assurance letters

• Published alongside MOSL’s first market risk evaluation

• Reflects your input via portfolio managers and WRG

Three issues

1. Updating market data through shadow operation: market processes or one-off uploads?

2. How can customer switching be trialled in shadow operation?

3. How does certification work with retail exit?

CGI Plan Update Andy Pettitt - MOSL & Richard Brown - CGI

 

Delivery Plan on a Page

CGI ProgressCGI Work Stream

From August to today To Mid November (Next Major Milestones)

Project Governance

• Mobilisation established and under review• Level 2 plan produced• Key delivery milestones agreed

• Detailed planning for Design Phase 2• Impact analysis against Post Vendor 

MAP

Solution Delivery

• Input to Post Vendor MAP• Solution framework produced and under 

review / approval• Phase 1 requirements produced and under 

review / approval• Logical and Physical data model drafted• Detailed design for phase 1 started• Development and test team training 

programme created for 1st October 2015 start

• Phase 1 development started• Interface Requirements Specification• XSDs• Style guide and interaction design / 

UI walkthroughs• Outline data migration module design• Phase 1 Design Approval / Assurance

Solution Assurance

• Quality processes established• Test Strategy ongoing

• Test Strategy complete• Planning for first SIT cycle (Phase 1)• Test case generation• Test case development for STS

Service Readiness

• Development and Test (SIT) environments built

• Security management plan in progress

• Knowledge management and training plan

• Pre production environment build

30/09/2015

Mobilisation Complete

20/10/2015

Interface Specs available

End of November

Phase 1 Design Complete

CMOS – Incremental Build OrderCommon Services / Capabilities Functional Analysis Stream Functional Analysis Sub Stream

Business Intelligence and Reporting

Master Data Management

Identify and Access Management

Audit Management

Business Portal

Business Rules Management

Integration and Automation

Information Management

Market Processes

Market Information

Maintain and Register SPID and Meter DataRegistration TransfersVolume Transfers / Interim SupplierReadingsTrade Effluent

Market Processes

Settlements

Tariff Data MaintenanceUsage DerivationSettlement Calculation

Service Operations

Market Entry, Admin and AssuranceService Management

Market Performance

Common Services / Capabilities

Phase 1 Phase 2

Maintain  Register SPID and Meter Data Volume Transfers / Interim Supplier

Registration Transfers Market Entry, Admin and Assurance

Readings Service Management

Trade Effluent Market Performance

Tariff Maintenance

Settlement Calculations

CMOS – Incremental Build Order (Dev Only)Build Increment

Phase 1 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16

CMS Config 0Application Framework / Platform

CMS Config 1 Maintain  Register SPID and Meter Data

CMS Config 2Readings, Transfers,

Trade Effluent

CMS Config 3

Supporting Processes (search, view, act) and Transactions Screens

CMS Enhance 1 Tariff Screens and Access Components

CMS Enhance 2 Settlements Calculations

CMS Enhance 3Independent Settlements Calculator Calc

Maintain first

Search, View, Act

3 drops split by Service Components

In Line with CMS Enhance 2

Readings first

Drop 1Metered Potable and Non Potable WaterAssessed Water

Drop 2SewerageTrade EffluentAssessed Sewerage

Drop 3Unmeasured Sewerage & Sewerage Charge Adjustment Surface WaterUnmeasurable Water & Water Charge AdjustmentHighway Drainage

CMOS – Connectivity and STSActivity Phase 1 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16

CMS Config 1 Maintain  Register SPID and Meter Data

CMS Config 2Readings, Transfers,

Trade Effluent

STS Training Connectivity and Market Portal Set-up

Setting up TP User Access for B2B interface and STS Screens

Launch STS 1

Maintain SPID

Transfers

Meter Reads

Launch STS 2Register SPID

[TBC – TP input]

Maintain first

Readings first

• Individual STS modules created for each TP who requires access and can participate

• Tests transactions / flows through the B2B HVI ONLY

• Users the Market Portal to allow TPs to set up access to STS screens and admin for B2B integration

• STS will be loaded with pre-defined test cases created by CGI

• TPs can load own data into STS to use in the pre-defined test cases

Business Portal Design – TP Engagement

Topic Description Type Outline Date

1 Overall system flow

Informative HVI – Covering walkthrough of how the system interface works, security, peek, de-queueLVI – Presentation on the generic GUI interactions patterns 

October CIO Forum(Option for a technical slot)

2 Specific Water market interactions 

Collaborative Searching, selecting and viewing SPIDs, DPIDs, Meters, Readings (a walk-through of the Functional Design document)

October (3rd week) TBC

3 General Administration

Informative (users, organisations, roles) –standard screens in CMS,  provides TPs insight in how they might represent their organisation hierarchy within the system 

November TBC

• Informative and collaborative sessions covering the CMOS business portal design

• Key objective to support TPs in business process design

VolunteersWe are looking for 2 Wholesale and 2 Retail volunteers• Support CGI in system test prior to release for UAT by Trading Parties

• Duration of testing• From December 2015 to March 2016

• Skills & FTEs required• Business analysts – understand the MAP• Test analysts – to execute the tests as required by the Test Plan• Data analysts – provision of data and resolution of data issues• Technical support – to understand connectivity (should TPs systems be ready for End 

to End testing)• Types of tests carried out

• To be determined by the Test Plan• Witness testing of CGI SIT testing – supporting the Test Partner• Connectivity testing – as part of STS preparations• User access and administration

• How will results be shared?• Test Partner to establish test forum• Weekly dial in covering key learning points (functionality and data)

Volunteers• Data Requirements

• There is benefit in using actual data to test the CMOS through CGI SIT cycles

• We are asking for support in providing test data sets;

• initially low volumes (c. 100 SPIDs), ramping up to a representative full wholesaler and retailer data set through the duration of SIT cycles

• leading to volumes that support a full wholesaler settlement run (for at least one retailer).  

• Must be validated for data quality – supported by data input specs through Data Partner

• Benefits to the programme for providing the data

• Provide the MOSL solution early visibility of actual market data (de-risk the assurance activities of the system) – defect detection ahead of UAT

• Working with the Data Partner (including using their data quality processes), provide the opportunity to see early common data quality issues. 

• Considerations

• How can the data be anonymised and how will it be safeguarded?

System Ready Forum & SIGSSystem Ready Forum Members Topics

System Ready Forum IT Programme Delivery Managers and/or Portfolio Managers

Progress against plan, Delivery planning, Risks, Issues, Delivery readiness, planning updates

SIGs Members Topics

CIOs (m) CIOs only  Monthly - Progress, items for escalation

Test Test Managers, PMs Test Strategy, UAT, Market Entry, STS

Data / Data cutover Data Leads, PMs Data Quality, Data readiness, Data Loads, Data mapping

Service Wrapper Service Delivery Managers CMOS Service Desk

Business Portal Solution Architects, BAs, PMs Portal Screen layout and designs, Portal functionality

Security Security Architects, Security Operations, 

Setting up users, user permissions and roles, audit reporting

Training Training Leads, PMs System functionality, Training dates, train the trainer, training manuals

Integration Integration Leads, Architects, PMs XSD and integration designs, HV interfaces,system functionality, system reporting, 

Customer TBC TBC

Supporting Trading Party ReadinessAt next month’s System Ready Forum we will provide updates on the following items

Integration Design and XSD schemas

Provide more detail on STS functionality

Provide an update on Test Partner and Data Partner

Report progress against plan

We will also engage the Business Portal SIG re Portal design.

What you should be thinking about

Who will attend System Ready Forum and SIGS; please provide names to Tom Notman

Feedback any specific items you would like to be on the System Ready Forum agenda

Prepare teams to be ready to receive Integration Requirements and XSDs next month

Start thinking about your BAU Org design.

If you intend to use STS

Check the prioritisation of your build functionality is in line with STS functionality

Update your plans to have teams ready to review and build the STS connectivity December

Update your plans to have teams ready to review the test scenarios for STS which CGI will provide in December

NB if you intend to use the LV interface only there will be no test harness available until UAT in April

Questions?

LunchReconvene in 30 mins

Q & A Session

Risk Process & WorkshopTim Beardmore, Adrian Brooks & Tom Notman - MOSL

 

Risk Reporting Process

Work package reports

Work package reports

Work-stream Risks

Project report

Project reports

Project Risks

Work package reports

Work package reports

MOSLProgramme 

Risks

Work package reports

Work package reports

Open Water Programme

Risks

Portfolio Managers

Tim Beardmore

Participants

MOSL SLTPolicy Group

ICPExternal 

Stakeholders

Risk Sense Check

In your groups, review the risks:- Still valid?- Score correct?

We will share these with the Portfolio Managers

Key Issues Review

In your groups, identify key issues:- 5 per table- Use Post-It notes- Prioritise 1 (highest) to 5 (lowest)

We will share these with the Portfolio Managers

Next Steps and Next MeetingTom Notman - MOSL

Next Meeting will be

CIO Forum

WRG 27th OctoberCGI Offices, Kings Place, 90 York Way, London N1 9AG