SDCN13 -Day2- Shop > Eat > Live. From supermarket to super servicemarket by Melanie Wendland
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Transcript of SDCN13 -Day2- Shop > Eat > Live. From supermarket to super servicemarket by Melanie Wendland
SHOP EAT LIVE@MelanieWendland @fjord
#sdnc13
SHOP EAT LIVE@MelanieWendland @fjord
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SHOP EAT LIVE@MelanieWendland @fjord
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SHOP
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SHOP EAT LIVEFrom Supermarket to Super Servicemarket
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#sdnc13
PETE’s
SHOP
BIOBIO
PETE’s PETE’s
A-MARKET INC.
DISCOUNTER
SHOPPING CENTRE
18501920
1940
1950
1970
2000-
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45.000
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SHOP
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GOOD SERVICE
QUEUES
UNPLEASANT
RUSH
SEARCHING FOR PRODUCTSHIGH PRICES
PEOPLE
CARRYING GROCERIES
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FINDING NEW PRODUCTS
PLEASANT
GOOD SERVICEGETTING IDEAS FOR MEALS
GETTING EVERYTHING I WANTGOOD QUALITY
FRESHNESS OF PRODUCE
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CORE SERVICE
FACILITATING SERVICE
SUPPORTING SERVICES
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GROCERIES
HOME DELIVERY
HEALTH
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SHOP
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CONNECT TO A COMMUNITY
MATCH NEEDS & WANTS
FORM NEW HABITS
ESTABLISH PLATFORMS
EMPOWER THE INDIVIDUAL
EMBED SERVICES SEAMLESSLY
ENABLE RESPONSIBLE ACTIONS
FOSTER CO-CREATION
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STORY
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HEALTHY
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EASY RECIPE
1 2 3
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AFFORDABLE
1 2 3
€
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PEOPLE
1 2 3
€
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DIGITAL
1 2 3
€
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SHOP
?
? ? ?
?
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CHOICE OF PRODUCE
CUSTOMER SERVICE
ATMOSPHERE
ADDED VALUE
FRESH, NEW, LOCAL,ORGANIC, FAIR TRADE
THEMES, INSPIRATION, RECOMMENDATIONS
ONLINE HOME DELIVERY
TIPS, CONSULTATIONADVICE
NO QUEUESFEW PEOPLE
CALMRELAXED
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SHOPREWARD
GUIDE INSPIRE
SPEEDUP
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REFLECTION
PLANNING
SHOP
SHOP
SHOPPING
SHOP
PREPARING
SHOP
EATING
SHOP
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SERVE HEALTHYRECIPE
AVOCADOPASTA
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DISCOVERY
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SMART CART
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CROWD
LIKE IT AND IT WILL BE IN STORE SOON
MY RECIPE OF THE WEEK:
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MEANING
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PAYMENTS
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TRANSPARENCY
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JAM JAM JAM JAM
LESS IS MORE
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SHOP EAT LIVE
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SHOP EAT LIVE
SHOP EAT LIVE@MelanieWendland @fjord
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SHOP EAT LIVE
SHOP EAT LIVE@MelanieWendland @fjord
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@MelanieWendland@Fjordhttp://www.slideshare.net/fjordnet/http://laurea.academia.edu/MelanieWendland
THANK YOU