SDCN13 -Day2- RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike...
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Transcript of SDCN13 -Day2- RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike...
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SERVICE DESIGNGLOBAL CONFERENCE
city | country
#sdnc13 www.sdnc13.com
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RIP+MIX
a fast and effective design tool to help encourage creativity
HAZEL WHITE + MIKE PRESS
UNIVERSITY OF DUNDEE
OPENCHANGE.CO.UK
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INTRODUCTION toRIP+MIX
followed by
RIP+MIX ACTIVITY
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www.masterofdesignforservices.com
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RIP+MIX A design method developed by T-Labs, Deutsche Telekom, Berlin and a research team from the University of Dundee: Hazel White, Professor Mike Press, Fraser Bruce, Rob Black, Kate Pickering, Lauren Currie and Giorgio Giove.
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RIP+MIX Builds on Case Transfer, a design method developed by Dr Rosan Chow, Katariana Bredies and Dr Wolgang Jonas for Deutsche Telekom, Berlin.
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“Most organizations can’t stand the uncertainty and the risk of real innovation. Learning and creating are inherently vulnerable.
People want guarantees.”
Brené Brown interviews with Silicon Valley CEOs
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dysfunctional organisational cultures
design-friendly cultures
control and hierarchy
efficiency & cost cutting
blame shifting
arse covering
empowerment
effectiveness & value creation
truth telling
honest critique
After J Jenkins (2008) Creating the right environment for design
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RIP+MIX Works in small team and large groups to enable creative thinking.
140 participants at the Chartered Institute for Public Finance Accountancy (CIPFA) annual conference
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“RIP+ MIX supported the participants to think laterally and develop innovative ideas in a very short space of time. Brilliant!”
Elaine Lawther, Head of Finance Training and Support Unit, NHS Scotland
RIP+MIX Works in small team and large groups to enable creative thinking.
Transforming demand for out-patient services.
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The method involves RIPPING + MIXING characteristics from an existing product or service to create a new product or service - in a fast and intuitive way
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what if a nurses’ station was like the Apple Store’s Genius Bar?
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RIP+MIX cards illustrate pleasurable products or services,these are quickly analysed using the RIP + MIX worksheet
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Painful experiences written on post-its by participants are then illustrated and quickly analysed using the worksheet
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Characteristics from each are ripped and mixed in a fast intuitive way to create new products or services.
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examples
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RIP + MIXProduct designers ripping the alarm capabilities of a kitchen timer and the form of a bed and mixing to create a bed that shakes you awake
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Public service accountants ripping the characteristics of online shopping and clashing priorities and mixing to create an online mentoring system
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Pleasurable asking your mum for advicePainful slow IT systems New ‘instant messenger’ IT advice
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Pleasurable listening to the radio in the carPainful cross-departmental workingNew Radio CIPFA
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Each group are given one pleasure card
pleasure
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• function• stakeholders• infrastructure/resources• physical form or components of
service• emotional characteristics
Which are analysed using the worksheet and the categories above
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PAINFUL EXPERIENCES Individually, quickly list products, services or experiences that are currently painful in your current work activities on sticky notes
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RIP + MIX any of the characteristics to create a new product or service - be fast and intuitive
Ideas will be presented at the end of the session
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Let’s get started
people: in groups
materials: post-its, pens and later worksheet templates, pleasure cards
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pleasurable experiences card
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draw it
name it
describe and analyse it
5 mins
• function• stakeholders• infrastructure/
resources• physical form or
components of service
• emotional characteristics
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• function• stakeholders• infrastructure/resources• physical form or components of product or service• emotional characteristics
you don’t need to answer every one and
there are no‘correct’ answers
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2 mins
PAINFUL EXPERIENCES
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1 minagree on one and stick the post-it to your RIP + MIX sheet
PAINFUL EXPERIENCES
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draw it
name it
describe and analyse it
5 mins
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RIP + MIX any of the characteristics to create a new product or service - be fast and intuitive
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7 mins
draw it
name it
describe it
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tell us about the new product or service
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www.openchange.co.uk
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Press, M., Bruce, F-S., White, H. and Chow, R. (2011). RIP+MIX: developing and evaluating a new design method in which the designer becomes a DJ. EAD 2011: Proceedings of the 9th International Conference of the European Academy of Design, May 2011, Porto, Portugal
www.openchange.co.uk