SARITASARITASSTAMPS TAMPS AAND ND RREGISTRATION EGISTRATION IINFORMATION NFORMATION TTECHNOLOGY ECHNOLOGY

BASED BASED AADMINISTRATIONDMINISTRATION

PUBLIC- PRIVATE PARTICIPATION:PUBLIC- PRIVATE PARTICIPATION:

AN EXPERIENCE IN AN EXPERIENCE IN

e-GOVERNANCEe-GOVERNANCE Govt . Of Govt . Of MaharashtraMaharashtra

Outline …

• Pre computerisation ScenarioPre computerisation Scenario• Objectives of computerisationObjectives of computerisation• C-DAC’s role C-DAC’s role • Business process re engineeringBusiness process re engineering• Public Private PartnershipPublic Private Partnership• Current statusCurrent status• FutureFuture

Pre-Computerisation Scenario

Pre-Computerisation : Problems

• Dark, dingy officesDark, dingy offices

• Procedures & standards not uniformProcedures & standards not uniform

• Information not easily availableInformation not easily available

• Lack of transparency in valuationLack of transparency in valuation

• Discretion to keep documents pending Discretion to keep documents pending for for

registration registration

• Original document not returned within a reasonable time

• Manual system of copying/endorsing – time & energy intensive

• Document preservation – space, deterioration & retrieval costs

• Back office work – substantial & laborious – error prone

Contd……

Objectives of Computerisation

a) Develop a simple, speedy & reliable registration process

b) Build consistency in the process

c) Provide transparency in the valuation of the properties.

d) Automate all the back office functions.

C-DAC’s Role:

• Turnkey Solution provider to GoM

• Application conceptualization , Design & Development

• Pilot deployment & fine tuning

• Vendor Management software

• Tech. Specifications for BOT Tender

Contd …

• Assistance to the IGR for vendor finalization.

• Guidelines for site preparation, appln. Installation

• Central Software maintenance and upkeep of SARITA appln. suite

BPR-to bring in-Transparency, accountability by

1. Simplifying and demystifying the complicated

process of registration.

2. Defining a “ Complete” document, which can be registered as per law.

3. Accepting only complete documents.

4. Returning incomplete documents immediately giving reasons in writing.

Contd...

Contd.

5. Deciding time limits for every activity :- the time norm for returning a document after registration and back office work fixed at 24 hrs.

6. Remove all backlog.7. Introducing input forms.8. Introducing city-survey number-wise Ready

Recknors, for a quick and transparent system of property valuation.

Contd...

Contd.

9. Introducing computer aided registration process with a comprehensive software which enabled.

Auto valuation Auto scrutiny Auto check on support certificates Immediate Scan-archival.

10.Technological inputs to bring down the time required for registration to about 30 minutes (for a document with 2-4 parties and about 30 pages)

Computerisation :Comprehensive software by C-DAC

The software of the registration department was developed by C-DAC. software has been developed in 6 modules -1. Registration module-

Registration process Generation of receiptGeneration of summary slipGeneration of reports

Contd...

Computerisation :Comprehensive software by C-DAC Contd. Contd.

2. Valuation module-Calculates market value Generates valuation slip.

3. Scan & Archival module- Scanning of registered documentsArchiving of scanned document on CDsRetrieval of archived documents.

4. Networking module- • Dial up network

contd...

Computerisation :Comprehensive software by C-DAC

5. Website-

Online valuation Members’ area

6. Search - Search of Index-II for past 12 years• Time required has been reduced from 2

weeks to 2 minutes.7. Vendor Management System

Invoice generation for BOT vendorsPenalty generation

Changed registration process…

presentation

incompletecomplete

Return with a slipfees (Based on Market Value) ,admission,identification ,registration

Scan & archival Document returned

Auto technical scrutiny

Auto valuation scrutiny

Auto check on support documents

Back office recordAuto-generated

Sr.No. Steps

Details of Timings (for a document with 6 parties & 35 pages)

Total Timing (in minutes)

1Accept document, give Token, page number, round seal on each page (bottom) Initial queuing time

2Call for Token Start of scrutiny to presentation (Stamp 1) to Fee receipt generation (Stamp 2)

5 minutes (Party names) + 1 minute (Receipt) 6

3 If registration fees paid on the spot 3 minutes 3If registration fees paid in treasury & challan produced later extra time required

4Admission (Stamp 3), Identification with Photograph & Thumbprint to scrutiny sheet print (Stamp 5) Admission 5 minutes 8

Identification 2 minutesprint 1 minute

5Signature of parties, witnesses, SR for total number of pages & certification of number of pages 5 minutes 5

6 Scan begin to scan end 6 minutes 67 Incidental 2 minutes 28 Document return

Total 30 minutes 30

Time Required for Registration

Implementation : Traditional Route

Government of Maharashtra to do :

the hardware procurement

the deployment

the maintenance

the ground work to keep the system operational &

functional.

Problems anticipated in Traditional Route

1. Capital Cost : approximately Rs.20 crores to the Government.

2. Maintenance problem : Lack of technically equipped staff within the set up.

3. Up-gradation problem : It would have been difficult to keep pace with the fast

changing technology.

Contd ..

Problems anticipated in Traditional Route Contd...Contd...

4. Attention diverted from core competency

5. Inadequate supply of consumables

6. Department Resistance / sabotage :

Intra departmental resistance to the changes would lead to frequent breakdowns and ultimate collapse of the system.

Private Participation

1. Build – Operate & Transfer (BOT) basis

2. Private partner to install, operate, maintain Hardware and to recover money through

service fees charges for better quality public services.

3. Roles defined.

4. 4. Approved by the cabinet on 21.07.2001

• Provide, install & commission all the Hardware and

peripherals required to meet the desired service standards.

• Furniture as per standard design and layout.

• Consumables as per requirement.

• Keep the set up at all locations functional.

• Install all requisite software at various locations necessary.

Private Partner to

- Data entry

- Scanning the Original Registered

Document.

In addition to provide staff for

Advantages-

1. No Capital Cost to Government

2. No Maintenance hassle.

3. 100% uptime ensured.

4. Staff devoted to core area.

5. Consumable requirement met effectively.Contd...

6. In built financial incentive to vendor since payment

is on per page basis.

7. In built financial disincentive by auto penalty if

more than stipulated time is taken.

Advantages-

Contd.Contd.

Cosmetics

Better Office look

Beautification

Seating Arrangement

SR as team leader

Amenities for people

COSMETICS : STANDARD OFFICE ARRANGEMENT

Visitor’s area

Storage space for Record

Peon

Information Charts for Public

IEnquiryVCaluationSSearch/E.CCCopiesSScanningRReturning Original documents after scanning

Clients

Sub-Registrar

Documents pending for Admission and Identification only

For issuing Token

Data Entry Operator

Scanning operator

Post Computerisation

Current Status …

• All 423 Sub registrar offices in the state of Maharashtra functional.

• More than one million documents registered statewide annually.

• Revenue collection for current year is 4000 crore .

• Process fee Rs.20 per page charged from the party & approx Rs.12/- per page paid to BOT agency

• Payments of 45 crores made to BOT vendors

• Around 35 crore surplus with the department for upgradation and further computerisation

• Maximum rate of stamp duty is reduced to 5 %

• Reduction & Rationalisation of Stamp duty for Capital and Commodity market transactions.

• Payment of stamp duty by way of consolidation by insurance companies.

• The administrative setup in the Department was restructured

• Law graduate’s and qualified persons to be appointed as Sub-Registrar’s.

Contd…

contdcontd

Sale of Stamps by way ofSale of Stamps by way of Electronic Franking

• First introduced in 1994

• Necessary amendments made in Bombay Stamp Act, 1958

• Accordingly rules were framed fora. Franking by Proper Officerb. Franking by Institutions for self use

i.e.Banks/ Insurance companies.

contdcontd

• Concept of stamp vending by way of franking introduced since March 2004

• Revised rules published in Oct 2004

• More than 110 licenses issued to various banks and financial institutions.

• Approx.70 % revenue collection by way of franking

Contd..Contd..

Annual Schedule of Rates (ASR)Annual Schedule of Rates (ASR)

• Concept first introduced in 1988Concept first introduced in 1988

• Area wise rates published as prima facie market Area wise rates published as prima facie market valuevalue

• Determination of market value rules framed under Determination of market value rules framed under Bombay Stamp Act in 1995Bombay Stamp Act in 1995

• Concept of survey numberwise valuation in the Concept of survey numberwise valuation in the valuation zones introduced in 2001valuation zones introduced in 2001

Contd…Contd…

• Preparation of GIS based ASR proposed for urban Preparation of GIS based ASR proposed for urban areas.areas.

• Under valuation of property curbedUnder valuation of property curbed

• Revenue increased from 1800 crores to 4000 Revenue increased from 1800 crores to 4000 crores in a span of 4 years.crores in a span of 4 years.

FUTURE

Proposed:-Outsourcing Registration

. leave & license• marriage• mortgage• hypothecation

C-SAS• Outsourcing of stamp sale through centralized server to ADCC.

Contd.…

• Purchase of stamp anywhere in the state. Number

being machine specific & location specific.

• Interaction of SR with CSAS enabling auto check of

Stamp Duty.

• Introducing enquiry terminals at ADCC which will check

exact valuation & imprint proper stamp duty there by

reducing adjudication.

• Anywhere registration within Maharashtra.

C-SAS Architecture

State LevelDepository

ACCDatabase

Web Server

Internet

SR SR

Dial-up Modem Dial-up Modem

FirewallFirewall

Unique ID Generation

Govt. Treasury

Transaction Amount

Purchaser

ACC --> Authorised Collection Centre

SR--> Sub Registrar Office

ACC

Integration of stamp & Registration

CitizenCitizen Data entry.Data entry. Connect to central serverConnect to central server

Generation of Unique No.Generation of Unique No.

Imprint of No. & 2 D Bar codeImprint of No. & 2 D Bar code

Out side Out side RegistrationRegistration

Payment Payment

ADCCADCC

What happens in Registration Office

Citizen with imprintedCitizen with imprinted

documentdocumentScan 2d bar code &Scan 2d bar code &

Imprinted imageImprinted imageConnect to centralConnect to central

serverserver

Verification of Verification of

datadata

OkOk

Allows data capture Allows data capture

To relevant fieldsTo relevant fields

& further date& further date

entryentry

Registration as perRegistration as per

existing processexisting process

Computerised Stamp Duty Administration System

Security Independent of Printing Technology Central Data Repository

• Record every Stamp duty transactions• Issuance of unique ID for each transaction • Online verification• No secured stationary

Banking system as distribution channel• Wide Availability and reliability• Can be considered Secured

Contd…

Front End Solutions

• Evidence of stamp duty payment.

• Security based on the strength of central system, and not on front end solution

• Unique ID for each transaction

• Integration possible with the central system

Front End Solutions - Options

Electronic Franking

RFID Labels

Digital Watermarking

Utility Machines

Hidden Image Technology

Progress & Stages

• EOI called for appointment of Central Agency• Appointment of PMC to be done soon• RFP to be finalised by PMC and IGR • RFP to be issued to interested agencies• Evaluation of technical and financial proposals• Appointment of Central Agency• Phased roll out throughout the State

The process to be completed by end of this year.

..

THANK YOUTHANK YOU