Conference Day 1 - Tuesday, Oct. 22

Arrival Day - Monday, Oct. 21

4:30 - 5:30 p.m.

5:30 - 6:30 p.m.

6:30 - 8:00 p.m.

8:30 - 9:45 a.m.

7:30 - 8:30 a.m.

9:45 - 10:40 a.m.

12:10 - 1:10 p.m.

3:30 - 4:15 p.m.

4:15 - 5:15 p.m.

5:15 - 7:30 p.m.

10:40 - 11:20 a.m.

11:30 - 12:10 p.m.

2:00 - 2:40 p.m.

2:50 - 3:30 p.m.

1:10 - 1:50 p.m.

12:00 p.m.

1:00 - 4:30 p.m.

Lunch and Exhibition Viewing

Refreshments and Exhibition Viewing

Evening Under the Stars Reception

Keynotes

Special Guest Keynote

PRE-CONFERENCE SESSION 1* PRE-CONFERENCE SESSION 2* PRE-CONFERENCE SESSION 3* PRE-CONFERENCE SESSION 4*

SAP Cloud for Utilities: Delivery and Transformation Weiling Xu – Product Manager, SAP Cloud for Utilities, SAPSteen Hansen - Senior Director, SAP Albina Shapiro - Product Manager, SAP

Transforming Self-Service Apps Along with SAP CR&B Implementation for Maximizing Customer ExperienceKurt Sweetser - Director of IT, Southern California EdisonParmarth Naswa - Program Director, Infosys

Electric Vehicle Charging into the FutureChris Swartz - Business Architect, San Diego Gas & ElectricEva Ng - Principal Director, Accenture

Real-Time Payments at Puget Sound Energy Improve Customer ExperienceKristina McClenahan - Product Development Manager, Billing and Payment, Puget Sound EnergyTheresa Burch - Manager of Customer Solutions, Billing and Payment, Puget Sound Energy

SAP’s Next-Generation Contact Center: San Diego Gas & Electric’s Journey to SAP Service CloudDan Linder - CIS Replacement Technology Manager, Sempra EnergyTina Kuo - Product Manager for Service Cloud, SAP

CIS Implementation in 18 Months with Better Customer Performance Carolyn MacKool - Director of Customer Experience, DC WaterArmon Curd - EVP, Customer Experience, DC WaterMarcus McKenzie - SAP Program Manager, DC Water

Home Run: Upgrading to SAP ISU ERP 6.0 Enhancement Package 8 Business Suite on SAP HANA and the CloudJeff Farney - VP of Information Technology, Southwest Water CompanyJoe Lynch - Director of Information Technology, Southwest Water Company

Futureproof Security, Safety, and Data Privacy in the Age of Digital TransformationGrant Reveal - Senior Manager, Access Management, EntergyJasvir Gill - CEO, AlertEnterprise

How The City of San Diego Is Getting Even Smarter with SAP GEF, MRS, and EAMAlex Mangual - Program Coordinator, City of San Diego Rich Anderson - VP, Utopia GlobalSarang Mujumdar - Specialist Leader, Deloitte

City of Tacoma’s Transformation to SAP AribaGrace Brosnon - CTO, City of Tacoma

Real-Time Regulatory Reporting and Analysis Through SAP S/4HANA and Utegration Finance4UKylene Laity - Record-to-Report Lead, UGI Utilities, Inc.Julia Slook - Senior Consultant, Utegration

National Grid Plans Out Its Road Map to SAP S/4HANA FinanceWilliam Donoghue - Director, Technology Enablement, National GridMichael Langer - Director, PwC

Implementing SAP Fieldglass SOW and Ariba: Perspectives from a First MoverDavid Speas - Director, Procurement Operations, NiSource

The Selective Data Transition Approach for SAP S/4HANA Transformations and Preview of the Brand-New SAP Cloud for EnergyDan Linder - CIS Replacement Technology Manager, Sempra EnergyPatric Dahse - CEO, Natuvion

A New Era of SAP S/4HANA in CIS, FIN, EAM, SC at ClecoAnthony Bunting - CTO, ClecoJim Bales - VP, Energy and Utilities Industry Leader, IBM

Paths to SAP S/4HANA: The How Bhagya Subbareddy - S/4HANA Evangelist for Regulated Industries, SAP

Cloud for Utilities: Drive Your Digital Agenda Dhana Mahalingam - Director IT of Business Systems, Metropolitan Utilities District Kim Whittaker - President, FNTS

Toronto Hydro Goes Mobile: Modernizing Our Field WorkforceJohn Piroli - Lead, Business Process Management, Toronto HyrdoSam Wolfe - Solution Manager, Evora IT Soultions

Transforming Your Field Service Operation by Consolidating Mobile Workforce Management SolutionsDean Mozdzen - Manager, Customer Experience, SaskPowerSteve Smith - VP of Strategic Industries, ClickSoftware

An Integrated Estimation and Design Solution at ClecoMark Prevost - VP of Asset Management, ClecoCrawford Owens - SVP of Global Business Development, Rizing

Financial and Regulatory Business Cases to Address During SAP S/4HANA Transformation Kai Bi - Managing Director, UtegrationBret Strobo - Global Product Manager, SAP

Innovation and Robotics Transform the Financial Close: NextEra Energy and SAPKiela Abbott-Robinson - Manager of Transactional Accounting, NextEra EnergyKathleen Wilhide - CPA, Specialist, Office of the CFO and GRC Solutions, SAP

Salt River Project Readies FERC Accounting for SAP S/4HANA FinancialsGibs Saint Paul - Manager, Enterprise Application Solutions, Salt River ProjectDrake Winfrey - SAP Business Analyst, Salt River Project

OpenText Extended ECM Connected to OpenText Managed Cloud ServicesMarc Rosson - IT Operations and Strategy, Snohomish County PUD

10:25 - 10:45 a.m.Next-Generation BenchmarkingAni Ramachandran - Senior Value Advisor, SAPAndrew Theis - Experience Management Engineering , SAP

10:50 - 11:20 a.m.Front and Back-Office Agents of the Future. Today.Erynn Wood - Director of Product Strategy, Avertra Corp Bashir Bseirani - CEO and CTO, Avertra Corp

11:30 - 11:50 a.m.A Conversation About Conversational AIJames Piacentino - Global VP, Intelligent Enterprise Group, SAP

12:00 - 12:30 p.m.How SAP is Working with Partners to Bring Faster Innovation Jennifer Guskey - Global Senior Solution Director, SAP

Intel Persistent Memory and SAP HANA – A “Powerful” Combination for Utilities Krishna Yalamanchi - Cloud Solutions Architect, Intel

Program Eligibility and Enrollment in the SAP for Utilities SolutionGavin Cain - Innovation Client Partner, SAP Kurt Sweetser - Director of IT, Southern California Edison

Interactive Demonstrations – Customer Lifecycle Innovations and Augmented Reality: Automated Fire Risk Detection and PreventionRichard Feco - Innovation Expert for Regulated Industries, SAP

CenterPoint’s Digital UtilitySteve Greenley - SVP, Gas Operations, CenterPoint Energy

Key Considerations on Designing an Effective Prepayment Program with AMI IntegrationSue Daulton - Senior Management Analyst, Tacoma Public UtilitiesJagathguru Chandrasekharan - Senior Principal Consultant, Utegration

Architecting the Intelligent Enterprise for UtilitiesAmrish Patel – Enterprise Architect, Office of Innovation, SAPMartin Mysyk – Principal Enterprise Architect, SAPPaul Kurchina - Community Builder and Evangelist, ASUG

SAP S/4HANA: Why, How, and What to Do Now to Ensure Your SuccessMarc Rosson - IT Operations and Strategy, Snohomish County PUDMiguel Gaspar Silva - Global Head Utilities IBU, SAPHenry Bailey - EVP and Chief Strategy Officer, Utergration

Intelligent Asset Management (IAM) in Connection with SAP S/4HANA®Matthew Easlea - Chief Strategy Officer of Intelligent Asset Management, SAP Martin Stenzig - CTO, Rizing LLC

Fireside Chat Todd Inlander - SVP and CIO, Southern California Edison | Michael O’Donnell - National VP, SAP

Going Green: Standup and Candid Conversation with Jay Leno Jay Leno - Television Host, Author, and Comedian

Registration Opens

Business, Banter, and Beer: Networking With Your Peers

Opening RemarksGeoff Scott - CEO, ASUG

Conference WelcomeMichael O’Donnell - National VP, SAP | Eric Stine - Chief Customer Innovation Officer, SAP

Welcome Reception

Breakfast and Exhibition Viewing

Refreshments and Exhibition Viewing

Networking Reception

TRACK 1:CUSTOMER EXPERIENCE

TRACK 3:OPERATIONAL EXCELLENCE

TRACK 2: DIGITAL STRATEGY

TRACK 4: FINANCE TRANSFORMATION

TRACK 5: INTERACTIVE DISCUSSIONS

TRACK 6: SAP INNOVATION LOUNGE

Pre-Conference Sessions are optional, an additional cost, and separately bookable. Visit sapforutilitiesconf.com for more information.

Balboa B-C

Seaport Ballroom F-H La Jolla Old TownBalboa B-C Gaslamp A-B Balboa A

La Jolla Gaslamp A-B Old Town

Seaport Foyer

Seaport Foyer

Seaport Ballroom A-E

Seaport Ballroom A-E

Seaport Ballroom A-E

Seaport Ballroom F-H

4th Floor Pool Deck

Seaport A-E

Seaport Ballroom F-H

Seaport Ballroom F-H

Seaport Ballroom A-E

BREW30

Presented by

Sponsored by

For Vinyl Printing

Download the Eventful Conferences app in your app store to view a comprehensive agenda. sapforutilitiesconf.com @sapforutilities #SAP4U

Conference Schedule

Sponsored by

Conference Schedule

Keynotes

Conference Day 2 - Wednesday, Oct. 23

12:30 - 2:00 p.m.

11:00 - 11:40 a.m.

11:50 - 12:30 p.m.

2:00 - 2:40 p.m.

2:50 - 3:30 p.m

Lunch and Exhibition Viewing

Closing the Gap in Experience Management: Fusing X and O Data in UtilitiesCatherine Jeppsen, Ph.D., CCXP - CX Principal Consultant, Qualtrics

SAP C/4HANA: Evolving Customer Interaction Christine Evans - Principal Manager, Southern California EdisonBalint Toth - Subject Matter Expert, HCL

Elevating the Customer Experience with SAP HANA and SAP FioriClayton Dean - Manager, Customer Experience, TECO Energy

Fostering Digital Customer Engagement and Sustainability via Self-Service PlatformJassi Arora - VP Customer Connect Delivery, Duke EnergyLance Brown - VP of Customer Engagement Solutions, Smart Energy Water

Future Ready: How UGI Is Transforming Core Processes for Tomorrow’s NeedsThomas Lord - CIO, UGI UtilitiesMike Callas - Senior Manager, Deloitte

SAP Keeping Up at the Speed of BusinessModerator: Christopher Behme - Partner and VP, IBM Zeeshan Sheikh - CIO, EntergyAndre Guillory - Program Manager, ClecoCarrin Tunney - Manager Technology Direction and Cloud COE, DTE Energy

Road Map to Upgrade to the Latest SAP S/4HANA for UtilitiesGeorges Gonzalez - Director of Customer Services Division, Pinellas County UtilitiesChaidan Lekchaum - VP, Application Services, Vertex

Integrated Utility Leveraging SAP S/4HANA Digital CoreAlejandro Reyes - Director of IT, AES Corporation Rajdeep Sarma - Senior Manager, PwC

Huntsville Utilities: The Financial Benefit of Mobile Inventory ManagementKrishna Srikakolapu - Manager Information Systems, Huntsville UtilitiesEd Miller - Director of Consulting, Havensight Consulting Group

From Emerging Technology to Practical Application: Augmented and Virtual RealityBrian McMillin - Technology Manager, Customer Services Field, Southern California GasCarol Johnston - VP Product, Clevest

MRP: Inventory Management and Work Management Integration Phani Wuppalapati - Senior Advisor for Supply Management/Supply Chain Integration, Southern California Edison Amy Gonzalez - Lead Senior Specialist, Southern California Edison

How American Water Uses AI to Dramatically Reduce Meter Service CallsJohn O’Connor - Principal Product Manager, American WaterYuvaraj Mani - Chief Product Officer, App Orchid

Duke’s Journey Towards Data-Driven Customer InsightsRetha Hunsicker - VP Customer Connect Solutions, Duke EnergyKarim Benaoudia - Principal Director, Accenture

Future of the Utility with Advanced Real-Time Technology Prithpal Khajuria - Global Segment Leader for Power Industry, IntelMatthew Easlea – CSO of Intelligent Asset Management, SAP Dominic Brennan – GTM Industry Lead for Power Generation and Utilities EAM Expert, SAP

Asset Lifecycle Analytics and Enhanced Data Integration Platform for MUGJhonny Di Girolamo - Asset Management Consultant, CenterPoint Energy

How Hawaiian Electric Is Using SAP HANA to Help Transform Operations of the GridTalin Sokugawa - Systems Operations Data Analytics Lead, Hawaiian Electric Company David Taylor - Solution Director, SAP

The SAP Intelligent Utility Enterprise Driving Energy TransitionStefan Wolf – VP Solution Management IBU Utilities, SAP

SAP S/4HANA as the Core of Digitalization by Kyushu Electric PowerKazushi Nomi - Managing Executive Officer, Kyushu Electric Power Co., Inc.

Geospatially Enabling the Intelligent EnterpriseChris Surbey - Software Development Manager, San Diego Gas & ElectricMatthew Piper - Global Director of Utilities and AEC, Esri

Data Management in the Cloud: an Introduction to SAP HANA Cloud ServicesJerry Grassi - SVP HANA Cloud, SAP

Be a Leader of Innovation and Progress: How to Iterate, Adapt, and Succeed Faster Kat Cole - COO and President, FOCUS Brands

Panel Discussion: Jenny Koehler - US Utilities Advisory Leader, PwCShachella James - VP Technology Operations, CenterPointMonica Whiting - VP Customer Experience, TECO, Tampa Electric & Peoples GasGillian Wright - Chief HR Officer, Southern California Gas Company

Refreshments and Exhibition Viewing

TRACK 1:CUSTOMER EXPERIENCE

TRACK 3:OPERATIONAL EXCELLENCE

TRACK 2: DIGITAL STRATEGY

TRACK 4: DATA AND ANALYTICS

TRACK 5: INTERACTIVE DISCUSSIONS

TRACK 6: SAP INNOVATION LOUNGE

Breakfast and Exhibition Viewing

Refreshments and Exhibition Viewing

Closing Remarks and Networking Reception

SAP Industry Innovation Awards

Does Your SAP S/4HANA Migration Program Carry the Genetic Markers of Project Disaster?John Belden - Project Execution Advisory Services Practice Leader, UpperEdge, LLC

Doing Mobile the Right Way for Plant Maintenance Scott Little - VP and GM for North America, Sigga

5G for Utilities– Building an SAP Foundation for Connected Assets, Connected Customers and Connected ExperiencesSahil Dhawan - Global Head of Energy and Utilities Business, Tech MahindraSpencer Brown - CEO, Logic Point

Welcome and Fireside Chat Michael O’Donnell - National VP, SAP | Caroline Winn - COO, San Diego Gas & Electric

Breakfast Sessions7:30 - 8:10 a.m.

7:30 - 8:30 a.m.

3:30 - 4:00 p.m.

4.00 - 5:00 p.m.

8:30 - 10:00 a.m.

10:00 - 11:00 a.m.

Presented by

Women Connect Luncheon and Panel Discussion

Sponsored by

10:45 - 11:05 a.m. How Machine Learning Can Increase Efficiency in Spend Management Robert Taylor - Senior Solution Engineer, SAP

11:10 - 11:40 a.m. Financial Close Excellence Steve Sutton - SAP Value Architect, BlackLine

11:50 a.m. - 12:15 p.m. Learn How to Move Your Mission-Critical Systems to a Secure Cloud Tom Voshell - VP Secure SaaS Solutions, NS2

12:20 - 12:50 p.m Unlock the Full Value of Your SAP IS-Utilities in the Cloud Jim Sieger - SAP S/4HANA Cloud / HEC Specialist, SAP Ramesh Panicker - VP of Utilities, SAP Digital Core Cloud, SAP

Paths to SAP S/4HANA: The HowBhagya Subbareddy - S/4HANA Evangelist for Regulated Industries, SAP

Balboa B-C

La Jolla

Gaslamp A-B

Seaport Ballroom A-E

Seaport Ballroom A-E

Seaport Ballroom F-H

Seaport Ballroom F-H

Seaport Ballroom A-E

Grand Hall D

Seaport Ballroom A-E

Seaport Ballroom F-H

Sponsored by

Sponsored by

Seaport Ballroom F-H La Jolla Old TownBalboa B-C Gaslamp A-B Balboa A

Download the Eventful Conferences app in your app store to view a comprehensive agenda. sapforutilitiesconf.com @sapforutilities #SAP4U

Sponsored by