SAP ISU IUT110 Training Material

IUT110Business Processes in SAP ERP

for Utilities

SAP for Industries - SAP for Utilities

Course OutlineCourse Version: 97Course Duration: 5 Day(s)Publication Date: 15-06-2012Publication Time: 1005

Copyright

Copyright SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose withoutthe express permission of SAP AG. Additionally this publication and its contents are providedsolely for your use, this publication and its contents may not be rented, transferred or sold withoutthe express permission of SAP AG. The information contained herein may be changed withoutprior notice.

Some software products marketed by SAP AG and its distributors contain proprietary softwarecomponents of other software vendors.

Trademarks

Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint and SQL Server areregistered trademarks of Microsoft Corporation.

IBM, DB2, OS/2, DB2/6000, Parallel Sysplex, MVS/ESA, RS/6000, AIX,S/390, AS/400, OS/390, and OS/400 are registered trademarks of IBM Corporation.

ORACLE is a registered trademark of ORACLE Corporation.

INFORMIX-OnLine for SAP and INFORMIX Dynamic ServerTM are registeredtrademarks of Informix Software Incorporated.

UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.

Citrix, the Citrix logo, ICA, Program Neighborhood, MetaFrame, WinFrame,VideoFrame, MultiWin and other Citrix product names referenced herein are trademarksof Citrix Systems, Inc.

HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C, WorldWide Web Consortium, Massachusetts Institute of Technology.

JAVA is a registered trademark of Sun Microsystems, Inc.

JAVASCRIPT is a registered trademark of Sun Microsystems, Inc., used under license fortechnology invented and implemented by Netscape.

SAP, SAP Logo, R/2, RIVA, R/3, SAP ArchiveLink, SAP Business Workflow, WebFlow, SAPEarlyWatch, BAPI, SAPPHIRE, Management Cockpit, mySAP.com Logo and mySAP.comare trademarks or registered trademarks of SAP AG in Germany and in several other countriesall over the world. All other products mentioned are trademarks or registered trademarks oftheir respective companies.

Disclaimer

THESEMATERIALS ARE PROVIDED BY SAP ON AN "AS IS" BASIS, AND SAP EXPRESSLYDISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR APPLIED, INCLUDINGWITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE, WITH RESPECT TO THESE MATERIALS AND THE SERVICE,INFORMATION, TEXT, GRAPHICS, LINKS, OR ANY OTHER MATERIALS AND PRODUCTSCONTAINED HEREIN. IN NO EVENT SHALL SAP BE LIABLE FOR ANY DIRECT,INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANYKIND WHATSOEVER, INCLUDING WITHOUT LIMITATION LOST REVENUES OR LOSTPROFITS, WHICH MAY RESULT FROM THE USE OF THESE MATERIALS OR INCLUDEDSOFTWARE COMPONENTS.

g20147114422

IUT110 Contents

Contents

Course Overview ....................................................................... v

Course Goals .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vCourse Objectives ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Unit 1: Overview........................................................................ 1

Overview ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unit 2: IC and Master Data ........................................................... 2

IC and Master Data ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Unit 3: Move-In/Out .................................................................... 3

Move-In/Out .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Unit 4: Work Management ........................................................... 4

Technical Objects in Work Management.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Service Orders and Service Objects .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Service Products .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Interfaces to External Systems... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Unit 5: Device Technology........................................................... 5

Device Category .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Device and Register .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Device History .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Device Inspection ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Unit 6: Device Installation............................................................ 7

Installation / Removal / Replacement .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Installation Structure... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Unit 7: Meter Reading................................................................. 8

Meter Reading Organization... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Meter Reading Process ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Special Meter Reading Functions ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unit 8: Billing Master Data ........................................................... 9

Billing Master Data... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

15-06-2012 SAP AG. All rights reserved. iii

IUT110 Contents

Unit 9: Billing and Invoicing........................................................10

Billing ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Invoicing... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exception Management .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unit 10: Energy Data Management ............................................... 11

Energy Data Management.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Unit 11: Real Time Pricing ..........................................................12

Real Time Pricing ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unit 12: Budget Billing Plan ........................................................13

Budget Billing Plan ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Unit 13: Contract Accounting ......................................................14

Contract Accounts Receivable and Payable- Overview ... . . . . . . . . . . . . . . . . . . . 14Documents.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Account Display ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Payments .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Returns ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Dunning ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Installment Plan ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

15-06-2012 SAP AG. All rights reserved. iv

IUT110 Course Overview

Course OverviewIUT110 is designed to provide a high-level understanding of the major aspects of the SAPfor Utilities solution. The participants will be able to understand how the industry solutionintegrates with the rest of the SAP solution, as well as how each area of the SAP for Utilitiessolution connects with each other. This course is designed to provide an overview of the totalsolution and is not a comprehensive view of the full solution and all functions available.

Target AudienceThis course is intended for the following audiences:

Decision makers who use SAP Utilities to support their business processes.

Project managers responsible for implementing SAP Utilities.

A project team implementing business processes with SAP Utilities.

Administrators who optimize processes in the SAP Utilities environment.

Consultants preparing to implement SAP Utilities.

Course PrerequisitesRequired Knowledge

Basic knowledge of the SAP system (SAP01 SAP Overview).

Knowledge and experience of the business processes in a utility company.

Knowledge and experience of the Windows operating system environment.

Course GoalsThis course will prepare the participant to:

The concept of integrating SAP Utilities in SAP ERP.

About the business processes in the utilities industry.

How to use SAP Utilities in SAP ERP and implement it efficiently.

Course ObjectivesAfter completing this course, the participant will be able to:

Describe how SAP Utilities is integrated in the SAP ERP environment.

Perform the core business processes.

Explain the structure and function of processes.

15-06-2012 SAP AG. All rights reserved. v

IUT110 Course Overview

15-06-2012 SAP AG. All rights reserved. vi

IUT110 Course Outline

Unit 1Overview

Unit Overview

Lesson: Overview

Lesson ObjectivesAfter completing this lesson, the participant will be able to:

Describe the integration of SAP Utilities in SAP ERP 6.0.

Name the most important SAP ERP components and their roles in the utilities industry.

Describe the functions of SAP Utilities.

15-06-2012 SAP AG. All rights reserved. 1


Unit 2IC and Master Data

Unit Overview

Lesson: IC and Master Data


Name the most important SAP Utilities objects.

Describe the range of applications.

Explain how to use the Interaction Center.

Execute some standard customer processes.

Create and utilize Customer contacts.

Create and utilize Interaction Records.



Unit 3Move-In/Out

Unit Overview

Lesson: Move-In/Out


Describe the business processes Move-In, Move-Out, and Move-In/Out.

Describe the business processes New Contract, End Contract and Move Contract.

Execute the business processes Move-In, Move-Out, and Move-In/Out.

Explain the changes to the master data.



Unit 4Work Management

Unit OverviewIn a utility company a large number of work orders are accepted, planned, calculated, carriedout, and if necessary, billed to a customer. SAP Utilities uses functions that already exist inthe various components of the SAP standard system to manage these orders. These functionsare merged with specific business processes in Work Management for SAP Utilities, and alarge number of industry-specific functions have been added.

Lesson: Technical Objects in Work Management


Describe the tasks of Work Management

Lesson: Service Orders and Service Objects


Describe service order functions.

Use service orders in utilities industry processes.

Lesson: Service Products


Describe how you can offer services as products.

Lesson: Interfaces to External Systems


List the most important interface of Work Management.



Unit 5Device Technology

Unit Overview

Lesson: Device Category


Describe the tasks of the device category.

Process device-related activities.

Explain device inspection.

Explain how the device category and the device are integrated inthe standard SAP system.

Lesson: Device and Register


[Enter a lesson objective.]


Lesson: Device History




Lesson: Device Inspection





Unit 6Device Installation

Unit Overview

Lesson: Installation / Removal / Replacement


Describe and perform device installation, removal, and replacement. Youwill also be able to describe how these functions are integrated with theService Management (SM) application component.

Explain the relationship between the connection object, the devicelocation, and the device, and how they are integrated in the PlantMaintenance (PM) application component.

Lesson: Installation Structure


Display devices of an installation and describe the installation structure.



Unit 7Meter Reading

Unit Overview

Lesson: Meter Reading Organization


Describe the meter reading procedure.

Scheduling and street route.

Lesson: Meter Reading Process


Meter reading order.

Meter reading result.

Monitoring.

Lesson: Special Meter Reading Functions


Meter reading by customers via the Internet.

AMI Meter Reading.

Reversal.



Unit 8Billing Master Data

Unit Overview

Lesson: Billing Master Data


Explain the function of rate master data.

Explain the concept of the rate structure.

Describe rate allocation.



Unit 9Billing and Invoicing

Unit Overview

Lesson: Billing


Describe the billing process: Billing process, simulation.

Explain credit memo, manual backbilling.

Explain outsorting, bill reversal.

Lesson: Invoicing


Describe the features of invoicing: Invoicing tasks and process.

Describe special features of invoicing.

Explain use of invoicing documents.

Lesson: Exception Management


Describe the features of exception management.



Unit 10Energy Data Management

Unit Overview

Lesson: Energy Data Management


Describe functions and content of EDM.

Describe the components that make up profiles.

Explain how profiles are allocated to the master data.



Unit 11Real Time Pricing

Unit Overview

Lesson: Real Time Pricing


Describe the Real-Time-Pricing interface and its components.

Explain the connection of the RTP interface to SAP Utilities billing.



Unit 12Budget Billing Plan

Unit Overview

Lesson: Budget Billing Plan


Explain the difference between a budget billing plan and a payment plan.

Create and change budget billing plans.



Unit 13Contract Accounting

Unit Overview

Lesson: Contract Accounts Receivable andPayable- Overview


Describe the document structure in contract accounts receivable and payable.

Provide information on customer accounts.

Explain some common business transactions in Contract Accounts Receivableand Payable and perform them in the system.

Lesson: Documents


Explain the document structure in contract accounts receivable and payable.

Post receivables items.

Lesson: Account Display


Analyze the development of a contract account.

Provide information on the items of a contract account.

Use the navigation options in the account balance display.



Lesson: Payments


Explain the processing steps of a payment lot.

Post payments using a payment lot.

Post payments at cash desk.

Lesson: Returns


Describe returns processing.

Post a return.

Lesson: Dunning


Describe the two step dunning process.

Display and explain the dunning history of a business partner / contract account.

Name some of the influential factors in dunning.

Describe the difference between classical and flexible dunning.

Lesson: Installment Plan


Add item to an installation plan.

Recognize the main functions for processing installment plans.


tocOverviewLesson: Overview

IC and Master DataLesson: IC and Master Data

Move-In/OutLesson: Move-In/Out

Work ManagementLesson: Technical Objects in Work ManagementLesson: Service Orders and Service ObjectsLesson: Service ProductsLesson: Interfaces to External Systems

Device TechnologyLesson: Device CategoryLesson: Device and RegisterLesson: Device HistoryLesson: Device Inspection

Device InstallationLesson: Installation / Removal / ReplacementLesson: Installation Structure

Meter ReadingLesson: Meter Reading OrganizationLesson: Meter Reading ProcessLesson: Special Meter Reading Functions

Billing Master DataLesson: Billing Master Data

Billing and InvoicingLesson: BillingLesson: InvoicingLesson: Exception Management

Energy Data ManagementLesson: Energy Data Management

Real Time PricingLesson: Real Time Pricing

Budget Billing PlanLesson: Budget Billing Plan

Contract AccountingLesson: Contract Accounts Receivable and Payable- OverviewLesson: DocumentsLesson: Account DisplayLesson: PaymentsLesson: ReturnsLesson: DunningLesson: Installment Plan

SAP ISU IUT110 Training Material

Documents

Transcript of SAP ISU IUT110 Training Material