SAP Cloud For Customer (C4C) Online Training Demo

SAP Cloud For Customer (C4C)

Online Training – Course Curriculum

Web: http://novaonlinetraining.com Mail: [email protected] Phone: India +918801702844, +91 040 65123467, USA: 646 453 6467

SAP CLOUD FOR CUSTOMER ONLINE TRAINING

SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications. SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios.


We at Nova Online Training offers best training program for SAP C4C. Our training programs are specially designed for both individuals and corporate at a most feasible cost. Come join us for better professional career success.

We deliver world-class training that’s easy to comprehend and quick to learn. That’s the beauty of being taught by the best. Our course authors are an elite group of tech and creative professionals, innovators and leaders. You know who they are. As a subscriber, we connect you with authors through discussion boards for ongoing, real-time learning.


C4C-10 Introduction Introduction of SAP C4C SAP C4C Overview System Landscape Industry solutions Tenant Landscape


Master Data Account and Contact Management Organizational Setup and Management Product Management Price list Product List Discount List Partner Processing Date management Status management


Marketing Campaigns Target Groups Leads Lead Scores SAP Customer Insight for Marketing

SAP Customer Insight for Marketing: Overview and Headline SAP Customer Insight for Marketing: KPI SAP Customer Insight for Marketing: Report Tiles


Sales Sales Features SAP Cloud for Sales: Solution Overview Accounts Contacts Leads Sales Leads Opportunities Influencer Map Visits Sales Quotes Sales Orders


Working from Microsoft Outlook® for Sales Users Forecasts Territories Sales Target Planning Analysis

Analysis for HTML5 for SAP Cloud for Sales About Analysis Personalizing Dashboards . SAP Cloud for Customer Table Of Contents Working with Sales Planning Data Projecting Sales Volume


Viewing Forecast Revenue Competitors and Competitor Products Competitors Competitor Products Quick Guide Partners and Partner Contacts Partners Partner Contacts Inviting Partner Contacts to Use the Partner Portal Mobile Users SAP Cloud for Customer for Android™ SAP Cloud for Customer for iPad® SAP Cloud for Customer for iPhone® SAP Customer Insight for iPad®


SAP Cloud for Service: Process Overview

Customer Service Queue Tickets Work Tickets Processing Tickets in the Agent Workspace Templates Working from Microsoft Outlook® for Service Users Unassociated E-Mails Employee Support Registered Products Warranties Analysis Processing Inbound Phone Calls


Social Media Features Customer Service ERMS SMS Chat Functionality Queue Processing Tickets in the Agent Workspace Social Media Messages


Other Functionality

Business role User Management Work flow Rules Mobility Integration Offline/Online Mobile Users SAP Cloud for Customer for Android™ SAP Cloud for Customer for iPad® SAP Cloud for Customer for iPhone® SAP Customer Insight for iPad®


C4C-50 Integration Overview Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration(SAP PI) C4C integration with ERP using SAP HANA Cloud Integration Configure Integration in Cloud Solution Communication set Up Communication Arrangement Maintain ERP Number Ranges Perform Code List Mapping Create ID Mapping ID Mapping using the Microsoft Excel Template Data Load Phase: Perform Initial Data Load Data Load Phase: Perform Delta Load Monitor Phase: Monitor Message Flow Across Systems


Integration Process of Sales & Service Account 360 Overview Integration Opportunity Follow Up Document in ERP Opportunity with Customer Quote Processing in ERP Opportunity with Sales Order Processing in ERP Creation of Sales Quote Follow Up Document in ERP Creation of Ticket Follow Up Document in SAP ERP External Pricing Produces Real time Price Request


Apart from C4C10 and C4C50 We’ll also cover other real time topics:

Middleware In-Depth and Hands-on Integration of C4C and ECC In-Depth and Hands-on Business Case Hands-on Partner channel Management CPM integration with C4C External pricing Groupware integration Gmail Integration C4C End to End Field Service Management with MRS Integration between SAP Hybris Marketing and SAP Cloud for Customer JAM integration work pattern scenarios with Cloud for Customer CIT and SMS and ERMS


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SAP Cloud For Customer (C4C) Online Training Demo

Education

Transcript of SAP Cloud For Customer (C4C) Online Training Demo