Cloud centric Consumption Based As-A-Service Solutions for SAP, S/4 HANA, BSoH, BWoH, Hybris, Concur, C4C, Ariba

Ajay Kumar Uppal

Healthcare/ Life Sciences Challenges overcome by SAP / HANA

Healthcare / Life Sciences companies need real-time information and insights to maintain their competitive advantage • Real-time Analysis of Complaints for Life

Sciences• Personalized Patient Treatments• Centralized Patient Records• Inventory Control, Production and Warehouse

Management.• Automatic real-time Overall Equipment

Effectiveness (OEE) calculations to identify cost reduction opportunities.

• Easy readability with spreadsheet-like view of production activity across different plant types.

• Analyze flexible consumption of material across locations, at different levels/ hierarchy of material to make a final product

• Stop Price Erosion, • Excessive Discounting and • Vendor Fraud

Example Genome Analysis & Biotechnology Research: Currently it takes days to find differences in genome data between different crops resulting in:• Poor decision making for hospitals that conduct cancer

detection from base on DNA sequence matching• Delays in new crop protection discovery and higher

associated costs due to lack of insights in crop disease data

Other areas of concern• customer service complaint process and response• future product innovation• compliance via collecting complaints in one area• insight through seamless analysis of structured and

unstructured(text) data• data-crunching to keep up with GMP rules• Maintaining competitive advantage

Provider’s As-A-Service Value Proposition With As-a-Service solutions for SAP(running on Non-HANA RDBMS), SAP HANA and S/4 HANA; Provider endeavours to: Consolidate SAP Landscape within Provider Dual DCs with in-built technology refresh, monitoring tools, O/S, Database

management, SAP BASIS and other ongoing support services. Raise average utilisation of underlying infrastructure to at least 90% in terms of SAPS and Storage utilized. Reduce DC footprint and associated power, cooling and space by 60% thereby lowering associated Carbon footprint and

provisioning Greener IT Allow re-purposing of the HW to run any non-production environments at different times to achieve higher SID to HW ratio. Facilitate building Hybrid Cloud(s) / Mixed delivery models that provide high flexibility and scalability. Facilitate quick (on-demand) provisioning of temporary environments for short durations (say days to months) and quick

turning-off (decommissioning) of unwanted environments. Provide full flexibility of ramping-up and ramping-down in-line with business workloads with continuous capacity and service

level management. Facilitate consumption-based billing based on actual usage/consumption on set time-frame as opposed to 'installed/unused'

model. Provide priority access to Demos, PoVs (Point-of-Views), PoCs, Consulting, and Provider’s Co-Innovation Lab. Reduce business downtime during migration phase(s) as well as operational maintenance after Go-Live by leveraging NZDT

(Near Zero Downtime) Maintenance approach.

Provider’s SAP/HANA Services- breaking the barriers

Peace of mind …that too...SLA based

Comprehensive, tailored solution based on SAP Business Outcomes, SAP Technology & SAP Best Practices • End to end service for

• BW on HANA, DBC on HANA • Business Suite on HANA & S4HANA• Other HANA centric solutions

• Platform Availability up-to 99.9%• Fault Tolerant (no major SPOF)• Disaster Tolerant (based on 2 sites/ 2 fire-zones)

• RPO = Zero• RTO < 1 Hr. (Dedicated DR Instance) or • RTO < 4 Hrs. (Dual Purpose DR) • Average Dialogue Response Time < 1 Second• Global coverage, 24 x 7 Operations

• Including Technology Refresh, Monitoring Tools, O/S, Database Management, SAP BASIS and on-going support services

• Fully flexible, Ramp-up and Ramp-down facility• On-going Capacity Management• Re-purposing of non-prod environments• Higher SAP SIDs to Infrastructure/HW ratio

For Provider Hosted SAP/SAP HANA Landscape within Provider DCs & BYOL Deals (i.e. where Customer buys HANA Licenses from SAP directly)

Various engagement options are possible e.g. OPEX based monthly subscription model for fixed term duration with or without minimum baseline capacity

No Up-front implementation charges – No CAPEX whatsoever 

Customer is billed only once they start using first environment generally a PoC or Dev. environment.

Catalogue based pricing – customer knows exactly the cost of future change requests

Customer gets privileged access to Provider’s Consulting, Innovation & Technology Roadmaps

PS: As a special case Provider may be even prepared to commercially construct deal on purely Consumption Based Model provided customer wants this in first place.

Consumption Based Model

RUN PHASET&T/SET-UP PHASE

Dev/SBXQA

Prod

Prod + DR+ Others

Capacity Ramp-Up

Capacity Ramp-Up

Capacity Ramp-Down

Provider’s various engagement models

Model Billing Frequency Fixed Term Contract Baseline Capacity HPE

DCs On-premises

Customer DCs

Subscription Based Opex Monthly MUST MUST. Allows Capacity Ramp-Up over

Baseline Capacity

Subscription Based Opex Monthly Floating but

atleast 6 months*MUST. Allows Capacity Ramp-Up over Baseline Capacity MUST

Consumption Based Opex Monthly MUST

Need sizing for Year 1 but billing is based on actual consumption. Allows for Capacity Ramp-Up & Capacity Ramp-Down

MUST

Consumption Based Opex Monthly Floating but

atleast 6 months*

Need sizing for Year 1 but billing is based on actual consumption. Allows for Capacity Ramp-Up & Capacity Ramp-Down

MUST

Subscription Based CAPEX

Monthly for Services MUST MUST. Allows Capacity Ramp-Up over

Baseline Capacity

Yes Yes

Yes Yes

@̶ *: Temporary environments can be provisioned for existing customers for lower durations as well

@̶ One Time Set-Up Charges associated with Migration, T&T & Project Mngmt.. can be paid either as CAPEX or amortised over duration of the Project or over contract term of RUN/ on-going operations.

Comparison of 3 delivery options  HANA-as-a-Service @ Provider DCs Customer  DCs Customer (primary)  + Provider DC (secondary)HW & Infrastructure Provider's HW & HP's Infrastructure Provider's HW in Customer DCs Mixed Model

ServicesProvider Managed OS, DB, SAP BASIS, Monitoring, Capacity & IPC  Varios Options available Varios Options available

Ramp-Up in Capacity Provided Provided – limited to existing max. capacity Provided

Ramp-Down         in Capacity

Provided; as HW & Infrastructure can be re-purposed/ redeployed for other customers  Not Possible

Provided for HW & Infrastructure hosted in Provider DCs

Tools for Self-Service, Self-Provisioning 

Provided as a standard. Tools are part of HP DC Infrastructure Services.

Provided. Tools remain Provider property/self provisioning limited to available infrastructure

Customer has to buy for Production in Customer DC

Temporary Environments Can be provisioned  Based on spare capacity reserved/ordered Non-production environments can be provisionedRamp-Up Provided Provided based on forecast  Provided based on forecast for Prod envt.

Billing  Monthly based on consumptionBaseline (triggered on 1st year)  + Monthly based billing on add-on consumed capacity

Baseline (triggered on 1st year)  + monthly based billing on installed capacity for Capacity in Customer DC & actual consumption for capacity in HP DC 

Maintenance Cycle

Provider's Maintenance Cycle  followed  in consultation with customer   Customer's own Maintenance Cycle Customer's own Maint. Cycle

Security PoliciesProvider's Policies deployed in consultation with customer   Customer's Security Policies Customer's Security Policies for Production

Termination

Can be terminated without penalties but against a written advance notice of at-least 6 months

Fixed term contract is in force. In case of termination, we will rely on existing exit conditions 

Fixed term contract is in force. In case of termination, we will rely on existing exit conditions 

Provider delivers various cloud models

SAP / HANA HW, OS and Infrastructure Services

SAP / HANA Platform, SAP BASIS and Middle Tier Services

Application MaintenanceDeep Functional Level Apps Support Basic performance tuning & optimization, minor enhancements, bug fixes

small projects, profile/user management, application assessment, apps configuration interface mgmt .

Configuration, Deployment, DevelopmentNew application deployment, development, Enhancements, adaptations to Business Process,

HW, Server, Storage, HANA Appliance & Network ManagementServer Backup, Restore, Admin. Disk migration, Firmware Patches, Monitoring, SW Support, Storage Support,

Automation, Installation, Network Operations, Network Optimization; OS support/ patching/ virtualization,

RDBMS/ HANA OperationDB Administration, Upgrades, Migration, Tuning, Backup & Recovery, DB Monitoring, Web-/Middleware-

/ Data provisioning operations, Web admin, URL / transaction- & interface monitoring

SAP BASIS SAP BASIS Operations, Minor Upgrades/Patches, Performance Analysis & Optimization; Continuity Planning,

Execution, Testing & Validation, Transport Mgmt, Job Mgmt, User/ Role Mgmt, Print Mgmt

Cloud & DC Facility Mngmt, Cloud Operations, Ping, Pipe, Power, DC facility Mgmt, Energy & Consumption reporting,

Cloud Compartment Mgmt, DC Interconnectivity & network enablement, Governance & reporting

Application consulting, Business BlueprintSAP Strategy & Architecture

SaaS

SAP or / and SAP HANA Application Services

IaaS

PaaS

SAPSAP License and SAP Max Attention

APaaS

Provider’s PaaS includes Security & Network elements

Subscription based contract with 4 major parameters

SAP and / or HANA-as-a-service: Pricing Parameters

Number of Instances/ environments e.g. Prod, DR, Dev, QA, RTE, SBX… RDBMS Database /Application Instances/VMs – in SAPS HANA In-Memory Size of Instances in GB / TB Persistent / External Storage per instance in GB / TB

Provider’s building & billing block sizes BW on HANA or Business Suite on HANA Instance – At least 0.25 TB & multiples for Production.

Monthly Billing is based either on installed capacity (i.e. subscription based model) or on actual peak consumption (i.e. Total Resident Memory used for all HANA processes including code+ stack +OS+ working space) during the month for consumption based contract(s).

In-Memory per Instance for non-production– 64GB min. & multiples of 0.64 GB Application Servers – 1000 SAPS and multiples Additional Storage – At least 50GB and multiples of 50GB.

Economies of ScalePrice per SAPS goes down for higher contracted (baseline) capacity; as cost of underlying infrastructure, large servers and fixed charges work out cheaper than small servers & associated

SAPS ( SAP Application Performance Standard) is a hardware-independent unit of measurement that describes the performance of a system configuration in the SAP environment. It is derived from the Sales and Distribution (SD) benchmark, where 100 SAPS is defined as 2,000 fully business processed order line items per hour.In technical terms, this throughput is achieved by processing 6,000 dialog steps (screen changes), 2,000 postings per hour in the SD Benchmark, or 2,400 SAP transactions.

Provider offers optimal combinations to reduce TCO

PRIMARY (Production Site-A) SECONDARY (DR Site - B)

DATA

LOG

DATA

LOG

DATA

LOG

DATA

LOG

DATA

LOG

DATA

LOG

Name Server

Name Server

Name Server

Name Server

Name Server

Name Server

Name Server

Name Server

Name Server

Name Server

Name Server

Name Server

SAP HANA Database Clients

Application Servers

PROD. NON-PROD.

Operating System: DNS, Hostname, Virtual IP’s

SAP HANA System Replication

Over IP NetworkSAP HANA database kernel

controlled data transfer NON-PROD. (running)

PROD. (shadow

operation)

Provider offers various HA, DR & Dual Purpose DR options

• HA/Spare Node in Primary

• Offsite Storage , if required

• Secure & compliant: SOX, ICS

• Readily available spare-parts & resident-engineers

• Monitoring Tools

Tool centric approach for Migration and operations• Provider proposes using Guided

Configuration & SAP ACTIVATE.• Provider will aim to reduce the business

outage and migrate to Business Suite on HANA through 2 Test Migration Cycles  • First cycle for  unit, system and

functional testing• Second cycle for  integration,

performance, UAT and dress rehearsal for cutover (with focus on minimising the business downtime)

• 1 Cutover i.e. Production Migration and Go-Live  (preferably during long weekend / break)

• All other FMO environments will be generated as system copies from Production Copy.

• Provider endeavours to use/leverage existing SAP native tools to keep Migration costs at bare minimum.

Upgrade OS, DB & Data Migration• After Go-Live, Provider will use existing

SOLMAN & Tools • Provider propose to use SAP’ ZDO for ongoing

maintenance Provider will formalize a RACI matrix with Co- vendors for quick resolution of incidents & problems• Provider will provide 24x7 support • Provider will be responsible for Capacity,

Asset, Configuration, Performance, Patch, Support-Packs, OSS Notes

Ongoing Operations

Provider will continue to provide

Consumption Report for billing, SAP Report*, Performance Report*, Availability Report

Root Cause Analysis for Priority 1 incidents

Maintenance Schedule & Forward schedule of Changes

Provider recommends using SAP’s Business Scenario Recommendation Tool to firm up business use-cases & processes.

Provider’s Near Zero Downtime Approach for Migration

Source: Oracle on Suse LinuxTarget: HANA on SUSE Linux

Cloud Service Automation & Orchestration Solution

ServerStorage NetworkingApplication

Application owners

AutomationPortal

Catalog

Patching, Compliance, Auditing

Experts

IS

Consumer

Opt

iona

l

Self-Service

Billing

Reports

Preserve Expertise

CostsRedution

IncreaseSatisfaction

PreserveInvestment

OperationalEfficiency

Req

uest

Business Service

Provider aims to minimise maintenance outage during RUN

Provider works seamlessly with co-vendors Customer sees one-team

Service Options

Client Subscribers

Provider End to End Services

Provider + PartnerPlatform as a Service from Provider and partner provides application Services

Provider + Client ITPlatform as a Service from ProviderCustomer’s internal IT/ vendor provides application Services

SAP Application Implementation ServicesBusiness Suite on HANARapid Deployment SolutionsSAP Application Management Services

SAP Application Implementation ServicesBusiness Suite on HANARapid Deployment SolutionsSAP Application Management Services

SAP Application Implementation ServicesBusiness Suite on HANARapid Deployment SolutionsSAP Application Management Services

HANA License (Optional)HANA DB Management & OperationsDB Administration, Configuration & Support ServicesSystem patches and UpgradesSecurity, Backup & RecoveryDATA migration Services

HANA License (Optional)HANA DB Management & OperationsDB Administration, Configuration & Support ServicesSystem patches and UpgradesSecurity, Backup & Recovery DATA migration Services

HANA License (Optional)HANA DB Management & OperationsDB Administration, Configuration & Support ServicesSystem patches and UpgradesSecurity, Backup & RecoveryDATA migration Services

Server, Storage & Network ManagementInfrastructure provisioningHardware & OS SupportHardware Refresh (Evergreen)

Server, Storage & Network ManagementInfrastructure provisioning Hardware & OS SupportHardware Refresh (Evergreen)

Server, Storage & Network ManagementInfrastructure provisioningHardware & OS SupportHardware Refresh (Evergreen)IA

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For some customers Provider works with partners who are already providing these services to client

Provider will provide these services to Client