Sage Metering Service Department

Service Manager: Curt KingService Technician: Richard Perez

Returning equipment for serviceReturning equipment for servicePlease contact Richard (ext 21) or Curt Please contact Richard (ext 21) or Curt (ext 11) by phone or email to request a (ext 11) by phone or email to request a Return Material Authorization (RMA) Return Material Authorization (RMA) number.number.

Complete the RMA form that is available Complete the RMA form that is available on the website or in pdf from the factory.on the website or in pdf from the factory.– We must have a contact Name, Ph#, and email address as an absolute We must have a contact Name, Ph#, and email address as an absolute

minimum on the RMA form. Do not forget to include the forms with the minimum on the RMA form. Do not forget to include the forms with the equipment being sent in for service.equipment being sent in for service.

The two versions of our RMA FormsThe two versions of our RMA Forms

Challenges in the FieldChallenges in the Field

The Sage Service Manual is available The Sage Service Manual is available on the Sage Website. Download it to on the Sage Website. Download it to help with the following issueshelp with the following issuesRemote wiring issuesRemote wiring issuesCommon DiagnosticsCommon DiagnosticsUsing AddresserUsing Addresser

Review and use Addresser ProcedureReview and use Addresser ProcedureCommon installation issuesCommon installation issues

Remote Remote Wiring Wiring IssuesIssues

Common Common DiagnosticDiagnostic

ss

Using AddresserUsing Addresser

Sage Addresser Common Sage Addresser Common Installation DifficultiesInstallation Difficulties

Symptom: LabVIEW error message: Unable to locate the LabVIEW Run-Time Engine

Possible Cause: If you have not installed VI Terminal software prior to installing the Addresser software, you will be missing the required Run Time Engine that is installed with VI Terminals software.

Symptom: When trying to run the Addresser program you get a LabVIEW error 8

Probable Cause: This happens most often with users that are running Windows 7 and possibly Vista on their computer. This is a permission error, meaning you do not have the right to write files to your computer. See your computer Network Administrator to allow this permission

Symptom: Addresser Error, Read Registers Failure:The Addresser may be set to the wrong

com port. Check your computer device manager to see where the RS-485 Isolated Port is connected.

Click the New Port button on the Error failure display and select the proper port.

Then restart.It is also possible that the meter under

test is not at the default slave ID (hex 30)You can establish communication during

the initialization of the meter after power up or have the Addresser find the ID automatically

In conclusion of this PresentationIn conclusion of this Presentation

Review the Service Manual for Review the Service Manual for troubleshooting help with some installation troubleshooting help with some installation issues, or call us for assistance.issues, or call us for assistance.

Always obtain an RMA # prior to returning Always obtain an RMA # prior to returning any meter for service.any meter for service.

Complete the RMA form and send in with Complete the RMA form and send in with the meter either, in the package with the the meter either, in the package with the device or emailed to us referencing the device or emailed to us referencing the RMA # on the E formRMA # on the E form

Thank YouThank You