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1. Overview

Call center monitoring and reporting are built-in.Activation key : KX-NSF201 is required. (Same as Queuing order announcement)

Optional compact flash card is required for KX-NS1000to log 600,000 calls.

Factory built-in compact flash card for KX-NS1000 supports 10,000 calls(for trial).Optional SD card is required for other KX-NS PBXto log 300,000 calls.

- Graphical report, exporting to CSV and so on are supported.

- Report for call center agent (extension user in ICD group) is supported.

-Application installation is not required for client PCbecause KX-NS PBXsupports this feature using built-in web server.

Supervisor

(Max.16)

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2. Requirement

Activation key is required.

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Chapter 1

Step by Step Guide for Demo

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10. SIP Trunk Loop Back

Ext101 Ext 102

KX-NS PBXLAN

Hub

060-5432-1xxx

060-5555-1106 060-5555-1107

(Ext 106) (Ext 107)

ICD Group 601

(Ext 101 and 102)

060-5432-1100

As Caller form Trunk

(Customer)

SIP trunk loop back is required for demo.

See step by step guide about SIP Trunk to Trunk for details.

Report feature does NOT work for extension call.

Monitor feature works for both trunk call and extension call.

Supervisor Ext104

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11. Decide Supervisor from Web User.

Web user account has to be programmed before this step.

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13. Enable this feature.

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Chapter 2

Demo after Set-up

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22. Monitor - Setting

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23. Monitor

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