#RIWIR

How I succeeded in Recruitment

Carmen WatsonManaging DirectorPertemps Recruitment

Partnership

1

#RIWIR

Background

• Born in 1956

• Mixed heritage

• Educated in secondary school

• 1st career decision at 16!

• 1st experience of recruitment

ON THE FIRST RUN OF CAREER LADDER!

2

#RIWIR

First Phase

• Secretarial job – Drop Forging Company• 72 yr old – Managing Director• Traditional values and traditional working practices• “Old School” values• Best grounding one could have

Lessons learned:• Take lead from good role models/mentors• Quality, Quality, Quality!• Customers have a choice who they buy from

STATING THE OBVIOUS BUT......................

3

#RIWIR

Second Phase

Pertemps Specialist Division:

• Secretary to the Head of Technical Division

• Barriers

– Age

– Gender

– Ethnicity

Lessons learned:

• Tenacity, honesty and customer focus DO pay off in the end

READY FOR THE NEXT STEP.........................

4

#RIWIR

Third PhasePertemps:• Consultant - Permanent

- Temporary- Contract

• Branch Manager - £5m turnover• Commercial Director - 1980

- Mergers/acquisitions- New branches

Lessons learned:• Love what you do• Do what you do do well• Exceed your customers expectations• Look after your team

5

#RIWIR

Fourth Phase• Corporate Business Director – Pertemps• World was changing• Volume business users became “contract” customers

– Tenders– Price negotiations– Single points of contact– MI

• Babes in the wood £250m contract spend

Lessons learned:• Don’t assume anything• Manage change • Take your team with you

6

#RIWIR

Penultimate Phase• Managing Director – 2000• Role & responsibilities

– “Whole” company issues– Local agency– National coverage– Separate autonomous divisions

• Key Challenges– Structure– Identity– Development opportunities for key staff– EBT shares for all– Growth plan

Lessons learned:• Understanding the business!• Staying focussed• Sharing the journey you’re on!

7

#RIWIR

Factors Influencing JourneyPersonal ones:

• Having to go to work early

• Understanding business

• Desire to succeed

• Not afraid to challenge

• Acting in the interests of customers and staff

8

#RIWIR

Factors Influencing Journey

Organisational ones:

• Board recognised

– Someone who got on and did the job

– Understanding the industry

– Commitment and hard work

– ‘Can do’ attitude

– Core values

– Desire to be successful

The Company backed me!

9

#RIWIR

“How well are you demonstrating your commitment to your

organisation?”

10

#RIWIR

“How much of the bigger picture do you see?”

11

#RIWIR

“Are there people in your company that can offer you

what my company saw in me?”

12

#RIWIR

“How clearly defined is the route to success?”

13

#RIWIR

“Formula for Success?”

14

#RIWIR

Formula for Success

15

ABILITY

#RIWIR

Formula for Success

x

16

ABILITY APPLICATION

#RIWIR

Formula for Success

17

+ ARTICULATIONxABILITY APPLICATION

#RIWIR

Formula for Success

18

+

+ ARTICULATIONxABILITY APPLICATION

ATTRACTIVENESS

#RIWIR

Formula for Success

Something Missing?

19

+

+ ARTICULATIONxABILITY APPLICATION

ATTRACTIVENESS = SUCCESS

#RIWIR

Formula for Success

= Attitude

20

#RIWIR

Formula for Success

21

ABILITY

APPLICATION

ARTICULATION

ATTRACTIVENESS

ATTITUDE

= ACHIEVEMENT!

#RIWIR

Final part of the journey for me

November 2012 Chairman of Pertemps

• Turnover £292.2 million• Employees 550• Branches 103• Positioning Top 10

22

#RIWIR

Additional Board Posts:

• Network Group [Specialist Recruitment Organisation]

• Race for Opportunity [BITC]

• Real Deal

23

#RIWIR

“Best wishes to you all”

Carmen

24