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New Year, New Look

All the latest news from Pertemps Manchester February 2014

For more than 50 years Pertemps has been at the heart of recruitment across the UK.

Both Pertemps and sister company the Network Group underwent an ambitious re-brand last year, one that will drive the business forward to become a £1bn enterprise.

Behind the re-brand sits a strategy that aims to position the Pertemps Network Group (PNG) as the number one, privately owned recruitment agency in the UK.

The new branding brings with it a modern logo, retaining the traditional three faces of Pertemps (representing the client, applicant and staff) for which the company is known and loved, but now featuring a strapline that sums up where the business sits in today’s marketplace. No longer is the company associated with temporary and permanent placements, PNG offers innovative recruitment solutions across a whole spectrum of niche markets and sectors.

Chairperson, Carmen Watson, said: “Pertemps may have started off life predominantly as a high street recruiter but we are also now industry specialists in Master Vendor, Neutral Vendor and Recruitment Process Outsourcing. The Network Group operates across a wide range of specialist and niche markets so whilst we may still be adept at providing work in traditional Pertemps sectors such as admin, customer services, driving and logistics, we also specialise in areas such as education, finance, IT and medical to name a few.

“We therefore wanted a brand that better represents Pertemps and the Network Group in 2014 and moving forward. It is an exciting time for the business and this re-brand will drive our ambitious growth strategy that involves acquiring new businesses as well as growing organically.”

Craig Barclay – Branch Manager

Craig joined Pertemps in 2010 after working with another agency for over 7 years. Craig has a wealth of experience within the recruitment sector with over 10 years’ experience. Craig’s main focus is ensuring we give a quality service to both our clients and candidates and ensuring this service is delivered in regular meetings with all of our clients.

Lucy Poole – Contract Consultant

Lucy has over 6 years’ experience within the recruitment industry, she began with Pertemps two years ago successfully running the first perm desk at our Manchester Commercial branch. Her role has since progressed to the contracts desk where she is solely responsible for all the national contracts within the branch, dealing with some of our most prestigious and blue chip clients.

Thomas Keighley – Temporary & Permanent Consultant

Thomas has over a year’s experience in the recruitment industry coming from an automotive background. Thomas has had great success recruiting on both a temporary & permanent basis for small businesses to worldwide organisations. His innovative approach and track record of implementing and delivering success to organisations makes him an asset to our team.

Dalien Mogford – Permanent Consultant

Dalien is a talented and passionate person who is unwilling to compromise his high standards and expectations. A very driven individual who strives for excellence Dalien has a terrific capacity and enthusiasm for his work. Integrity and professionalism come as standard with a extensive background as a specialist permanent recruiter.

Laurie Emerson – Recruitment Administrator

Laurie is at the heart of our office, and is the first point of call for both Candidates and Clients. Laurie deals with all the administration to ensure the office runs smoothly day to day together with Temp payroll.

Meet the team

Events

During the festive period our Manchester Commercial

Branch attended the Pertemps Regional Christmas party

at Villa Park. The Branch Manager Craig Barclay took the

team down the M6 for a 3 course meal and Abba tribute act.

It was a great way for Manchester to integrate with the other

Pertemps branches.

What did the team have to say?

“We all had a great time, it was great going down to Birmingham and meeting the rest of the Pertemps teams.” Laurie Emerson.

“The whole party from start to finish was great we were really looked after and the whole team had a fantastic evening!”Thomas Keighley

Carmen’s CommentsChairperson of Pertemps Ltd.

I was recently asked to attend a debate at Durham University where the subject of discussion was whether or not quotas should be enforced to ensure more women are able to take on high-ranking positions in the boardroom.

There have been some big improvements in this area in recent years ever since the Davies Report highlighted the situation in 2011 and called for voluntary action by UK companies to redress the gender balance of UK boards. The proportion of female directors on FTSE 100 companies has actually risen to 19%, up from 12.5% two years ago. Whilst these figures are pleasing, more still needs to be done.Despite some interesting views made to the contrary at the Durham Union speaker event, I maintain my belief that quotas are not the solution. It is counterproductive if women are put on boards to fill quotas as the impact they

will have on major company decisions to help shape company policy will be diminished. Women, like men, need to feel that they have earned their way to the top.

But the debate certainly got me thinking and it is not only in the boardroom where a diverse workforce is not only required, but is a necessity. Companies need to be more flexible in how they recruit, develop and manage the top talent. If they can create the right infrastructure they can nurture and hold on to their star performers.

Here at Pertemps, we take great pride in not only our own diverse workforce, but in the ability of our branches and consultants to supply our clients with staff from diverse backgrounds. We work with clients to identify and remove any barriers that may be preventing sections of society from finding work and are continually listening to our candidates. Only recently did representatives from Pertemps attend an event in London organised by Business in the Community, where they listened to some of the challenges currently faced by young Black, Asian and Minority Ethnic people when they are looking for employment. As a recruiter, we need to fully understand all of the challenges people are facing so we can do everything possible to make sure all people are provided the same opportunities to find suitable employment.

I believe that, as a business, we are doing very well in promoting social inclusion in the workplace. In fact, we have just been awarded a Gold standard following a gender and equality benchmarking survey carried out by Race for Opportunity. This places us in the top ten companies for our approach to gender and equality.

Businesses which have diverse boardrooms are more empowered to serve diverse markets across a wide variety of sectors. The same applies to our workforces as social inclusion brings a hugely positive effect to a company’s culture, ethics and, most importantly, the people who work there.

Temp of the MonthMax Harris (SAGE) – November

Max started his assignment in October, he won the award after making himself a pivotal part of the marketing team at SAGE. Through dedicated hard work Max has won himself a contract until March 2014.

Jade McMurray (BOC Gases) – December

Jade McMurray (BOC Gases) – DecemberJade started her assignment at BOC in October; she won the award due to her 100% attendance and excellent reviews from BOC.

Pertemps proud to support worthy cause...Pertemps Network became the first business to support ‘Pay for a Day,’ a new initiative by the Marie Curie Hospice for the West Midlands.

Pertemps made a donation of £7,321 to cover the entire running costs for the hospice on January 1st 2014.

Tim Watts, Lifetime President of Pertemps, said:

“As a supporter of Marie Curie for a number of years, it gives me great pleasure for Pertemps Network Group to become the inau-gural sponsor of the Pay for a Day initiative here in the Midlands. The hospice is doing a wonderful job in supporting families across Birmingham and Warwickshire who are affected by terminal illnesses and I am delighted to be able to show our support and gratitude by making this donation.”

The Marie Curie Hospice, West Midlands, provides expert care and the best possible quality of life for people with terminal illness and vital support for their families. Pay for a Day donations fund nursing care, meals for patients and a host of day care services for a 24 hour period.

Client NewsPertemps’ client residential lettings specialists Jordan’s are pleased to announce they have taken over Key Properties (UK) Limited, who have offices in both Manchester and Liverpool. As well as expanding their business in the North West, this acquisition will shortly see Jordan’s moving to Key Properties’ Manchester branch, located on Deansgate.

Jordan’s Managing Director, William Jordan, said: “We are delighted

to be introducing our specialist services to new customers and we

all extend a warm welcome to our new landlords and tenants in both

Liverpool and Manchester. We also welcome the Key Properties staff,

who have a fantastic knowledge of the local lettings market and their

customers. We look forward to seeing them progress their careers with

us in the years to come.”

Founded in 2004, Key Properties have built up a good reputation

over the last decade, becoming one of the most recognised agents in

the area. After years of providing excellent service to landlords and

tenants in the Greater Manchester and Liverpool areas, the founder

of Key Properties, Saf Ali has decided to focus solely on new and

unrelated business ventures. Concerned for the best interests of his

clients, he chose Jordan’s to take over his lettings business.

Commenting on the sale of the business, Saf Ali said: “Over recent

months I have looked for a suitable company to take over the business;

a company that I could be sure would uphold the high standards that I

have set in everything I do.

“I am delighted to have chosen Jordan’s to take the business forward

and am certain that my clients’ best interests will continue to be well

looked after. All the staff, with the exception of myself and Sam Quinn,

will be staying on so our clients will be dealing with the same great

team as before and they will continue to use the same premises in

Deansgate in Manchester and Exchange Flags in Liverpool. Our staff

and clients will now benefit from the extra resources and support that

come with being part of the Jordan’s and the wider Leaders Group, the

UK’s largest independent letting firm.”

First established more than 23 years ago, Jordan’s is part of the

independent letting firm, Leaders, which was established by the

co-founder of the Association of Residential Letting Agents (ARLA). It

is highly regarded in the industry for its rigorous standards in letting

and property management, and its focus on providing a very personal,

local service.

William Jordan adds: “At Jordan’s, we understand that successful

letting and property management depends on an excellent relationship

between landlord, tenant and agent which we work hard to cultivate.

Our aim is to deliver a very high quality, personal service at all times.

“Many of our clients have been letting with us for years – some for

more than two decades - and they trust that we have their interests

at heart when it comes to letting and looking after their properties.

Because of this we are the first choice for hundreds of landlords and

tenants across the North West and hope to become so as we develop

in Liverpool particularly in the years ahead.”

Liverpool can now be added to Jordan’s network of well-established

branches in Manchester, Warrington, Altrincham, Bolton and

Fallowfield at a time when the lettings market in the North West is

extremely strong. “November and December is always a busy time for

us,” says William, “and this year is no exception. If you have property to

let, or are thinking about investing, now is the ideal time”.

For expert advice or a free rental valuation of your property, please contact your local Jordan’s team:

Manchester – 0161 834 3444Fallowfield – 0161 2492820Liverpool – 0151 244 5522 Warrington – 01925 474747Altrincham – 0161 928 5890

Client TestimonialsThomas was extremely pro-active in establishing our staffing needs and secured the ideal candidate within only a few days. The administrator is a lynch pin for our office and the candidate Thomas suggested has proven to be excellent. Narrowing down the 100+ applicants we received for the post would have taken days of work to sift through and interview. The three candidates Pertemps provided were all good; choosing one of three was considerably quicker and easier. The follow up was excellent and frankly, unexpected. A great service all round.

Family values have been ever-present throughout the fifty-three year history of Pertemps, the UK’s leading privately-owned recruitment agency, a philosophy which underpins the company’s latest partnership deal that sees it extend its support of other family-owned enterprises across the UK.

The Meriden-headquartered recruiter, part of the Pertemps Network Group, has become a National Partner of Families in Business, the independent go-to support organisation for the UK’s three million family businesses.

Building on family values...

We’ve worked with Craig and the team for about a year and a half now, they have worked really hard to build proactive, strong working relationships with our line managers and the success of the Pertemps’ service offering locally is 100% down to his efforts. All the staff fit the bill and appear motivated and, despite the fact that they are temporary employees, committed to the work they are employed to do. Locally the support from Pertemps is very good; we receive a high quality of service from our Account Manager Lucy. The aftercare service from Pertemps locally fits our needs, for example; Lucy schedules regular service reviews; the invoicing process works well; any issues are addressed in a timely manner.

Pertemps assisted our Company and myself in a large recruitment campaign last year. This was from a start up position and we now have over 180 employees. During this time I have found the Pertemps team, and in particular Craig and Lucy, to be professional and able to service the needs we had. At times we were very challenging in our demands but they were able to accommodate what was needed and worked tirelessly to ensure the brief was met, going over and above what I would have expected from an agency. I have no hesitation in recommending Pertemps.

Yell have been working with Pertemps for the past 15 years for Perm and Temp Recruitment. Always found Pertemps to be approachable, friendly and it is clear to see that they understand the needs of our business. With more than 50 years’ experience in the Perm / Temp recruitment field I am confident that they can provide Yell with up-to-date recruitment market information to assist us to hire the right temporary workers. In all Locations. They work hard to deliver recruitment services on time and within budget ensuring they remain a strong partner to Yell. I have always found the team at Pertemps to be very efficient at matching the right calibre of candidates to the right positions. They often meet demands at short notice and never fail to be polite and helpful during the process.

Great Winter offer!We have an offer for prospect clients to trial our expert recruitment services with a massive 40% reduction off our Terms of Business when they place a permanent vacancy with us.

The qualifying period lasts until 31st March 2014. It costs you nothing to place a vacancy with us or to interview our selected candidates.

Tom is very helpful and always at the end of the phone with a quick answer to any questions asked. All staff we have had from Pertemps have been what we have asked for and matched the criteria very well. Pertemps support is very good as they work to give a fast solution to any problems. Pertemps call on a regular basis to see how we are doing and if they can offer any help. The friendly and helpful staff and the speed they are able to supply us with a temporary member of staff.

PertempsManchesterSpecial Offer We have an offer for prospect clients to trialour expert recruitment services with a massive40% reduction off our Terms of Business when they place a permanent vacancy with us.

The qualifying period lasts until 1st March 2014. It costs you nothing to place a vacancy with us or to interview our selected candidates.

Pertemps Manchester are an award winning branch with over 35 years’ experience with a strong dedicated team of 7.

We also supply temporary and interim personnel.

Email: craig.barclay@pertemps.co.uk Tel: 0161 834 9444 Fax: 0161 832 3059 Address: 60 Spring Gardens, Manchester, England, M2 2BQ

www.pertemps.co.uk

● Offer applies to a permanent vacancy given exclusively to Pertemps taken and offered within 18th December to 1st february 2014● 40% is taken from the total invoice value based on the standard fee in our Terms and Conditions ● This does not apply to any locally or nationally agreed percentages already agreed, in this instance Pertemps will offer 40% off total invoice fee as per our Standard TOB or the agreed fee in place, whichever is the cheapest. ● Pertemps working on this vacancy exclusively is defined as Pertemps being the sole method of recruitment for this vacancy ● All other terms and conditions apply as per our Standard TOB

31st March 2014.

Pertemps + Aftercare = Client and Candidate Satisfaction

We’ve been helping employers find the right people

since 1961. The reason we’ve been so successful is

simple: we make sure we know our business inside

out. Permanent, temporary, or contract positions,

private or public sector, we do our utmost to find

the right people for the right jobs. Our commitment

has allowed us to build an impressive client list,

from major organisations to small businesses, that

trust us to find them the very best people. As well

as placing candidates with clients we do not stop

there!

Our Credentials

We’re proud of our achievements, As well as our

prided aftercare here’s a selection you’ll recognise:

• Investors In People

• The Sunday Times Top 100 Companies to Work

For (2007, 2008, 2009, 2010, 2011, 2012 and

2013)

• Best Companies Status (2007, 2008, 2009, 2010

and 2011)

• REC “One in a Million” Diversity Plus Award

• Leading The Way – Remploy Award

• The Sunday Times Top Track 250

• BSEN ISO9001:2008

• “Two Ticks” – Positive About Disabled People

The reason we are sure of this is because

of our aftercare process.

As well as the credentials above the reason we are

successful is because we are not an agency who

will just “Place” a candidate with you and stop the

service there…….

We will ENSURE we deliver above and

BEYOND our competitors.

After we have placed a candidate with a company

whether it be a permanent or temporary member of

a team, we like to review their progress with your

company. Not only to ensure “we” have done what

a client would expect from an agency but also to

ensure we have matched correctly to ensure our

clients have the best fit to their company.

We will plan with all of our clients a visit to review

“candidate progress” 1 week, 1 month, also 12

weeks into employment.

The aftercare process is essential and after much

feedback enables us to work in partnership and

assist in all of our clients’ HR processes. Also to

unearth any small scenarios which may hinder

or harm an employee’s productivity within their

employment.

I will give you an example

We placed a candidate with a medium business, as

expected, from the selection process the candidate

was enjoying her work and loved the people and

the company she worked for. However there was a

downside for this candidate….

Within her one month review she proceeded to

tell us she was looking to leave her perspective

employer and wanted to know if we had any other

employment to place her into. Myself and my

consultant Lucy were quite taken back by this so

we probed more…

The reason she was looking to leave employment

was because

on her lunch

break all eight

employees within

the business

diverted the

phones and took

the lunch period

and eat together

in the dining room. Most of the team had worked

together for a number of years and this slowly

became the norm. All our candidate wanted to do

was go out on lunch breaks into the city centre to

do some shopping but felt if she done this it may be

frowned upon by the rest of the team as, including

her, they were so tight knit. As the team stayed

together she felt obliged to stay with the rest of the

them and eat lunch.

We proceeded to find out the candidate was fully

happy and fulfilled by her job and this was the only

issue. The client also gave wonderful feedback on

the candidate we placed. We felt our client needed

to know the full situation so we fed this back to the

them.

In partnership with the client we decided it best for

them to speak to her as we knew the candidate

would be happy with this as she just wanted to feel

fully settled.

After we left we received a call from the candidate

later that day. She went on to thank us for the

time we spent and told us the client did not mind

her going out over her lunch break, in fact they

made a joke of the situation together and agreed

they will be more open with each other from now

on. Immense relief from the candidate as you can

imagine…..For us we were please we had tamed

a situation which could have left one of our clients

without a vital member of staff.

I can now tell you this employee is a fully valued

member of staff with over 3 years’ service

and has since been promoted positive end to

something which could have been catastrophic

but for Pertemps Aftercare,

Craig Barclay

Commercial Recruitment Manager

North West Region

For a free consultation please call Craig Barclay on 0161 834 9444

Are you interested in your business featuring in the next edition?Contact Thomas Keighley today on 0161 834 94444 or Thomas.keighley@pertemps.co.uk

Areas of Expertise

Pertemps has a long-standing relationship with a wide variety of clients covering a range of recruitment solutions in the public and private sectors.

Our range of services include temporary and permanent staffing solutions, fixed term contracts, interim management, master vendor, managed services through to advertisement campaign management and e-recruitment solutions.

Our candidate and skills selection includes:

● Administration● Customer services● Secretarial● Marketing● Finance & accounts● Data entry● Sales● Telemarketing

Pertemps will confidently address the requirements of any client vacancy providing an open and honest approach on our ability to supply.

Quality Standards

Pertemps is committed to a programme of continuous improvement to:

● The service of our clients and candidates● The training and development of our own staff, supported by the human resources department ● The adoption of a code of conduct and guidelines set by the Recruitment Employment Confederation● The acceptance and delivery of current and pending employment legislation● Assessment of our quality standards for the placement of permanent and flexible employees● Providing comprehensive management reports on the whole recruitment process

Our Achievements

● Investors in People, ISO9002● Sunday Times Top 100 Companies to Work For 2013 - 7th successive year● Best Companies 2 Star Status● Sunday Times Top Track 250 fast growing company 2013● Coutts prize for Best Family Business in the UK● Energy Saving Trust Fleet Heroes Award● CBI Customer Service Award -‘Business Oscar’● ‘Leading The Way’ - Remploy Award● ‘Two Ticks’ - Positive About Disabled People

Pertemps Manchester

● Purchasing● Training● Human Resources● IT● Linguistics● Quality & health and safety ● Manufacturing support

What can we offer?

Candidate attraction is achieved through a robust strategy that includes, but is not limited to, the following:

● On-line advertising - access to prime UK job boards● Access to the UK’s prime job boards● Unique job matching and nationwide database● One-to-one sourcing and approach of selected candidates● Media advertising in papers and trade magazines (Considerable discounts available on advertising rates)

All recruitment campaigns are designed to meet the client’sneeds and demands, whether this requires taking complete operational control of the recruitment process or simply designing an advertisement.

Recruitment campaign management includes:

● Pre-campaign consultancy● Telephone based screening● Biographical interviews● Competency based interviews● Skill assessments and psychometric profiling, where appropriate● Media selection● Designing, copywriting and placement of advertisements● Response management (email, postal, telephone, e-response)● Pre-screening of response● Follow up of response● Assessment centre design and administration● Job competency analysis

Pertemps promote a flexible, free-thinking and professional approach that is very much in touch with the family values the company was founded upon.

Pertemps City: 0161 8349444

Pertemps is an equal opportunities employer

5 minutes with Thomas KeighleyWhat is your most prized possession?

Really sad but my girlfriend bought me a pair of

Giuseppi Zanottia trainers for Christmas and I get

scared about wearing them as I wouldn’t want to get

the smallest scratch on them!

What is your favorite TV series?

Has to be Game of Thrones I have watched all 3

series and can’t wait for the 4th series.

What would be your dream car?

Has to be either a Lamborghini or Audi R8. I’m fully

confident one day I will have one parked up on my

drive.

Which celebrity would you ask for a autograph?

There isn’t many celebrities I would ask for a

autograph but I would be lying if I said I wouldn’t

ask David Beckham or Jude Law for a autograph!

What is your favorite restaurant?

If I am wining and dining my girlfriend it would be

Neighbourhood or Yu & You but the two places I go

to most would be McDonalds & Nandos!

What’s on your ipod?

I have the most varied choice of music possible!

One day I will be listening to Bryan Adams the next

i’ll be listening to Rick Ross but mainly a mix of

70’s and 80’s rock & roll and rap music.

Who would you have dinner with, dead or alive?

Only one person and that is Rod Stewart! One of

my idols. Strange for a 23 year old but how many

stories must he have.

Who is your role model, and why?

My role model is my Grandad, he was accepted to

Oxford University but turned down the opportunity

to help save his father’s struggling haulage firm

(Dutton Transport), he turned the company into a

huge success and they became one of the major

haulage firms of the north. He did this whilst being

Chairman of Blackburn Rovers before he passed

away in 1979. A true inspiration!

What do you do for fun?

When I’m not in the office most of my time is

spent playing and watching football! I’m a massive

Blackburn Rovers fan and also play locally for

Beechfield United in the Manchester Football

League.

What would you be doing if you weren’t in

recruitment?

Prior to starting in recruitment I had been accepted

to do a Law Course at the University of Central

Lancashire, I decided to get a job whilst I was

waiting for the course to start, that job was in

recruitment and I’ve never looked back!

Position:

Recruitment Consultant

Age: 23

Birthplace: Blackburn, UK