Ritz Complete
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ID Date1 Date2 Day of Week Time Count Cost Keyword
18140 1/24/1997 1/1/1997 Wednesday 1 res incorrec
18021 1/22/1997 1/1/1997 Wednesday 1 rm assign
1/2/1997 Thursday 0
1/3/1997 Friday 0
17673 1/6/1997 1/4/1997 Saturday 1 res incorrec
17674 1/6/1997 1/4/1997 Saturday 1 rm clean17696 1/9/1997 1/4/1997 Saturday 1400 1 rm clean
17697 1/9/1997 1/4/1997 Saturday 1600 1 rm clean
18025 1/22/1997 1/4/1997 Saturday 1 rm clean
1/5/1997 Sunday 0
17722 1/9/1997 1/6/1997 Monday 1600 1 res incorrec
17724 1/9/1997 1/6/1997 Monday 1 rm assign
17712 1/9/1997 1/7/1997 Tuesday 1 ph not answr
17713 1/9/1997 1/7/1997 Tuesday 1 ph not answr
17720 1/9/1997 1/7/1997 Tuesday 1200 2 ph not answr
17719 1/9/1997 1/7/1997 Tuesday 1130 4 rm assign
17709 1/9/1997 1/7/1997 Tuesday 250 1 wake-up call
1/8/1997 Wednesday 017788 1/14/1997 1/9/1997 Thursday 2315 1 rm clean
18032 1/22/1997 1/9/1997 Thursday 1 rm clean
18128 1/24/1997 1/10/1997 Friday 1 res incorrec
17790 1/14/1997 1/10/1997 Friday 1700 1 rm assign
17775 1/14/1997 1/10/1997 Friday 945 1 rm clean
17776 1/14/1997 1/10/1997 Friday 2330 1 rm clean
17765 1/14/1997 1/11/1997 Saturday 800 1 res incorrec
17773 1/14/1997 1/11/1997 Saturday 0030 1 rm clean
19285 3/6/1997 1/11/1997 Saturday 1 rm clean
17779 1/14/1997 1/11/1997 Saturday 2300 1 want double
17859 1/20/1997 1/11/1997 Saturday 1 want double
18661 2/12/1997 1/12/1997 Sunday 1 ph not answr 18662 2/12/1997 1/12/1997 Sunday 1 ph not answr
17767 1/14/1997 1/12/1997 Sunday 2345 1 rm assign
18113 1/24/1997 1/12/1997 Sunday 1 rm clean
18647 2/12/1997 1/12/1997 Sunday 1 rm clean
18656 2/12/1997 1/12/1997 Sunday 1 rm clean
18657 2/12/1997 1/12/1997 Sunday 1 rm clean
17755 1/14/1997 1/12/1997 Sunday 930 1 rm delay
19297 3/6/1997 1/13/1997 Monday 1 rm assign
19298 3/6/1997 1/13/1997 Monday 1 rm clean
18239 1/29/1997 1/14/1997 Tuesday 1 ph not answr
18650 2/12/1997 1/14/1997 Tuesday 1 rm assign
17911 1/20/1997 1/14/1997 Tuesday 1022 1 rm clean18019 1/22/1997 1/14/1997 Tuesday 1 rm clean
17791 1/14/1997 1/14/1997 Tuesday 730 1 wake-up call
18240 1/29/1997 1/14/1997 Tuesday 1 wake-up call
17860 1/20/1997 1/14/1997 Tuesday 1 want king
17852 1/20/1997 1/15/1997 Wednesday 1 check-in
18280 1/31/1997 1/15/1997 Wednesday 1 check-out
17823 1/20/1997 1/15/1997 Wednesday 1 res incorrec
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17892 1/20/1997 1/15/1997 Wednesday 1700 1 res incorrec
17826 1/20/1997 1/15/1997 Wednesday 1955 1 rm clean
18668 2/12/1997 1/15/1997 Wednesday 1 rm clean
17851 1/20/1997 1/15/1997 Wednesday 900 1 wake-up call
17906 1/20/1997 1/16/1997 Thursday 1 rm delay
17863 1/20/1997 1/16/1997 Thursday 910 1 wake-up call
17893 1/20/1997 1/16/1997 Thursday 700 1 wake-up call18590 2/11/1997 1/17/1997 Friday 1 rm clean
18591 2/11/1997 1/17/1997 Friday 1 rm clean
18602 2/12/1997 1/17/1997 Friday 1 rm clean
17867 1/20/1997 1/18/1997 Saturday 1100 1 rm clean
17882 1/20/1997 1/19/1997 Sunday 1 ph not answr
17876 1/20/1997 1/19/1997 Sunday 1 res incorrec
19287 3/6/1997 1/19/1997 Sunday 1 rm assign
1/20/1997 Monday 0
18676 2/12/1997 1/21/1997 Tuesday 1 check-in
18144 1/24/1997 1/22/1997 Wednesday 1 rm clean
18136 1/24/1997 1/23/1997 Thursday 1150 1 check-in
18620 2/12/1997 1/23/1997 Thursday 1 rm clean19243 3/6/1997 1/23/1997 Thursday 1 rm delay
1/24/1997 Friday 0
18691 2/12/1997 1/25/1997 Saturday 1 check-out
19269 3/6/1997 1/25/1997 Saturday 1 rm clean
18628 2/12/1997 1/25/1997 Saturday 1 rm delay
1/26/1997 Sunday 0
18633 2/12/1997 1/27/1997 Monday 1 rm clean
18222 1/29/1997 1/28/1997 Tuesday 1622 1 res incorrec
19270 3/6/1997 1/28/1997 Tuesday 1 rm clean
1/29/1997 Wednesday 0
1/30/1997 Thursday 0
18642 2/12/1997 1/31/1997 Friday 1 rm clean18674 2/12/1997 1/31/1997 Friday 1 rm clean
18318 2/3/1997 2/1/1997 Saturday 930 1 wake-up call
2/2/1997 Sunday 0
18576 2/11/1997 2/3/1997 Monday 1 check-in
18466 2/5/1997 2/3/1997 Monday 1114 1 rm assign
18541 2/10/1997 2/3/1997 Monday 1 rm clean
18462 2/5/1997 2/4/1997 Tuesday 2330 1 check-in
18463 2/5/1997 2/4/1997 Tuesday 2330 1 rm assign
18927 2/20/1997 2/4/1997 Tuesday 1 rm assign
18617 2/12/1997 2/5/1997 Wednesday 1 rm clean
2/6/1997 Thursday 0
18551 2/10/1997 2/7/1997 Friday 1 rm clean18557 2/10/1997 2/7/1997 Friday 1 rm clean
18922 2/20/1997 2/7/1997 Friday 1 rm clean
19264 3/6/1997 2/7/1997 Friday 1 rm clean
19315 3/6/1997 2/8/1997 Saturday 1 check-out
18544 2/10/1997 2/8/1997 Saturday 1730 1 rm assign
19313 3/6/1997 2/8/1997 Saturday 1 rm clean
18543 2/10/1997 2/8/1997 Saturday 1730 1 rm delay
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18540 2/10/1997 2/8/1997 Saturday 1 wake-up call
19312 3/6/1997 2/8/1997 Saturday 1 want king
18548 2/10/1997 2/9/1997 Sunday 945 1 wake-up call
19304 3/6/1997 2/9/1997 Sunday 1 want king
18748 2/13/1997 2/10/1997 Monday 728 1 newspaper
18747 2/13/1997 2/10/1997 Monday 728 1 rm clean
2/11/1997 Tuesday 018732 2/13/1997 2/12/1997 Wednesday 2128 1 rm delay
19026 2/24/1997 2/13/1997 Thursday 1 res incorrec
18812 2/17/1997 2/13/1997 Thursday 900 1 wake-up call
18820 2/17/1997 2/14/1997 Friday 1 rm clean
18819 2/17/1997 2/15/1997 Saturday 830 1 rm clean
19797 3/31/1997 2/15/1997 Saturday 1 rm clean
2/16/1997 Sunday 0
19767 3/31/1997 2/17/1997 Monday 1 ph not answr
19768 3/31/1997 2/17/1997 Monday 1 ph not answr
19530 3/17/1997 2/17/1997 Monday 1 rm assign
18942 2/20/1997 2/17/1997 Monday 1 rm clean
19551 3/17/1997 2/17/1997 Monday 1 want double18939 2/20/1997 2/18/1997 Tuesday 1930 1 rm assign
19027 2/24/1997 2/18/1997 Tuesday 1 rm assign
18917 2/20/1997 2/18/1997 Tuesday 1 wake-up call
18854 2/20/1997 2/19/1997 Wednesday 1739 1 rm assign
2/20/1997 Thursday 0
19116 2/27/1997 2/21/1997 Friday 1 rm clean
19009 2/24/1997 2/22/1997 Saturday 2000 1 res incorrec
19619 3/20/1997 2/22/1997 Saturday 1 rm clean
19012 2/24/1997 2/23/1997 Sunday 2000 1 res incorrec
19063 2/25/1997 2/24/1997 Monday 1 res incorrec
19059 2/25/1997 2/24/1997 Monday 730 1 wake-up call
19253 3/6/1997 2/25/1997 Tuesday 1 rm clean19762 3/31/1997 2/26/1997 Wednesday 1 msg light
19169 3/3/1997 2/27/1997 Thursday 2345 1 rm assign
19167 3/3/1997 2/27/1997 Thursday 800 1 wake-up call
19764 3/31/1997 2/28/1997 Friday 1 res incorrec
19765 3/31/1997 2/28/1997 Friday 1 res incorrec
19301 3/6/1997 2/28/1997 Friday 1 rm clean
19306 3/6/1997 2/28/1997 Friday 1 rm clean
19558 3/17/1997 3/1/1997 Saturday 1 res incorrec
19172 3/3/1997 3/1/1997 Saturday 1630 1 rm assign
19174 3/3/1997 3/1/1997 Saturday 2300 1 rm clean
19568 3/17/1997 3/2/1997 Sunday 1 rm clean
19519 3/17/1997 3/2/1997 Sunday 1 rm delay19804 3/31/1997 3/2/1997 Sunday 1 wake-up call
19226 3/6/1997 3/3/1997 Monday 855 1 ph not answr
19234 3/6/1997 3/4/1997 Tuesday 3 ph not answr
19230 3/6/1997 3/4/1997 Tuesday 1 rm assign
19412 3/10/1997 3/5/1997 Wednesday 1700 1 ph not answr
19409 3/10/1997 3/5/1997 Wednesday 0100 1 wake-up call
20191 4/17/1997 3/6/1997 Thursday 1 check-in
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19870 4/4/1997 4/1/1997 Tuesday 1 rm assign
19871 4/4/1997 4/1/1997 Tuesday 2245 1 rm clean
20473 5/9/1997 4/1/1997 Tuesday 1 rm clean
19874 4/4/1997 4/2/1997 Wednesday 900 1 res incorrec
19873 4/4/1997 4/2/1997 Wednesday 1 wake-up call
4/3/1997 Thursday 0
20056 4/10/1997 4/4/1997 Friday 2315 1 rm clean12606 4/17/1996 4/5/1997 Saturday 1 rm clean
19907 4/7/1997 4/6/1997 Sunday 2330 1 rm assign
19902 4/7/1997 4/6/1997 Sunday 1130 1 rm clean
4/7/1997 Monday 0
19938 4/9/1997 4/8/1997 Tuesday 1 check-out
20185 4/17/1997 4/8/1997 Tuesday 1 res incorrec
20067 4/10/1997 4/8/1997 Tuesday 952 1 rm clean
19937 4/9/1997 4/9/1997 Wednesday 605 1 ph not answr
20144 4/14/1997 4/10/1997 Thursday 100 1 want double
20145 4/14/1997 4/11/1997 Friday 1245 1 rm assign
20200 4/17/1997 4/11/1997 Friday 1 rm clean
20208 4/17/1997 4/11/1997 Friday 1 rm clean20132 4/14/1997 4/12/1997 Saturday 1 want king
20125 4/14/1997 4/13/1997 Sunday 715 1 rm clean
20429 5/2/1997 4/13/1997 Sunday 1 rm clean
20189 4/17/1997 4/14/1997 Monday 1033 1 ph not answr
20171 4/17/1997 4/15/1997 Tuesday 747 1 ph not answr
20173 4/17/1997 4/15/1997 Tuesday 1021 1 ph not answr
20217 4/17/1997 4/16/1997 Wednesday 1750 1 rm clean
20245 4/22/1997 4/17/1997 Thursday 1 res incorrec
20212 4/17/1997 4/17/1997 Thursday 200 1 rm assign
20422 5/2/1997 4/18/1997 Friday 1 rm assign
20577 5/13/1997 4/18/1997 Friday 1 rm clean
20254 4/22/1997 4/18/1997 Friday 1730 1 wake-up call20256 4/22/1997 4/18/1997 Friday 1730 1 want double
20259 4/22/1997 4/19/1997 Saturday 1500 1 rm assign
20569 5/13/1997 4/19/1997 Saturday 1 rm clean
20234 4/22/1997 4/20/1997 Sunday 1352 1 res incorrec
20235 4/22/1997 4/20/1997 Sunday 1352 1 res incorrec
20236 4/22/1997 4/20/1997 Sunday 1542 1 res incorrec
20261 4/22/1997 4/20/1997 Sunday 1 rm clean
20262 4/22/1997 4/20/1997 Sunday 1 rm clean
20264 4/22/1997 4/20/1997 Sunday 1600 1 rm clean
20340 4/28/1997 4/21/1997 Monday 2220 1 rm assign
20332 4/28/1997 4/22/1997 Tuesday 1 ph not answr
20328 4/28/1997 4/22/1997 Tuesday 1 wake-up call20659 5/19/1997 4/23/1997 Wednesday 1 check-out
20687 5/19/1997 4/23/1997 Wednesday 1 rm assign
20654 5/19/1997 4/23/1997 Wednesday 1 rm clean
20337 4/28/1997 4/24/1997 Thursday 2315 1 rm assign
20347 4/28/1997 4/24/1997 Thursday 1 rm assign
20691 5/19/1997 4/24/1997 Thursday 1 want double
20291 4/28/1997 4/25/1997 Friday 804 1 msg light
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4/26/1997 Saturday 0
20664 5/19/1997 4/27/1997 Sunday 1 check-in
20666 5/19/1997 4/27/1997 Sunday 1 check-in
20667 5/19/1997 4/27/1997 Sunday 1 res incorrec
20645 5/19/1997 4/27/1997 Sunday 1 rm clean
20668 5/19/1997 4/27/1997 Sunday 1 wake-up call
20675 5/19/1997 4/28/1997 Monday 1 ph not answr 4/29/1997 Tuesday 0
20415 5/2/1997 4/30/1997 Wednesday 1839 1 rm clean
20419 5/2/1997 5/1/1997 Thursday 1 msg light
5/2/1997 Friday 0
5/3/1997 Saturday 0
20447 5/5/1997 5/4/1997 Sunday 1 rm clean
5/5/1997 Monday 0
20455 5/9/1997 5/6/1997 Tuesday 1802 3 ph not answr
20490 5/9/1997 5/6/1997 Tuesday 1830 1 rm assign
20489 5/9/1997 5/6/1997 Tuesday 1800 1 rm clean
5/7/1997 Wednesday 0
20731 5/22/1997 5/8/1997 Thursday 1 msg light20732 5/22/1997 5/8/1997 Thursday 1 rm clean
5/9/1997 Friday 0
5/10/1997 Saturday 0
20721 5/22/1997 5/11/1997 Sunday 1 res incorrec
5/12/1997 Monday 0
5/13/1997 Tuesday 0
21008 6/19/1997 5/14/1997 Wednesday 1 rm clean
21014 6/19/1997 5/15/1997 Thursday 1 check-in
20605 5/16/1997 5/15/1997 Thursday 2 ph not answr
20606 5/16/1997 5/15/1997 Thursday 1 ph not answr
21015 6/19/1997 5/15/1997 Thursday 1 ph not answr
20607 5/16/1997 5/15/1997 Thursday 1 rm assign20610 5/16/1997 5/15/1997 Thursday 1 rm clean
5/16/1997 Friday 0
20621 5/19/1997 5/17/1997 Saturday 718 1 rm clean
21002 6/19/1997 5/18/1997 Sunday 1 rm clean
21003 6/19/1997 5/19/1997 Monday 1 rm clean
5/20/1997 Tuesday 0
21020 6/20/1997 5/21/1997 Wednesday 1 rm clean
21079 6/24/1997 5/22/1997 Thursday 1 res incorrec
21080 6/25/1997 5/22/1997 Thursday 1 res incorrec
21081 6/25/1997 5/22/1997 Thursday 1 rm clean
5/23/1997 Friday 0
5/24/1997 Saturday 05/25/1997 Sunday 0
21004 6/19/1997 5/26/1997 Monday 1 rm clean
21010 6/19/1997 5/26/1997 Monday 1 rm clean
5/27/1997 Tuesday 0
5/28/1997 Wednesday 0
5/29/1997 Thursday 0
5/30/1997 Friday 0
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21023 6/20/1997 5/31/1997 Saturday 1 rm clean
21018 6/19/1997 6/1/1997 Sunday 1 rm clean
20862 6/6/1997 6/1/1997 Sunday 1300 1 want double
20855 6/6/1997 6/2/1997 Monday 1 check-out
20850 6/6/1997 6/3/1997 Tuesday 908 1 msg light
21028 6/20/1997 6/3/1997 Tuesday 1 ph not answr
20845 6/6/1997 6/3/1997 Tuesday 1049 1 rm clean6/4/1997 Wednesday 0
21149 7/3/1997 6/5/1997 Thursday 1 rm clean
21291 7/17/1997 6/5/1997 Thursday 1 want king
20894 6/9/1997 6/6/1997 Friday 1 rm assign
20893 6/9/1997 6/6/1997 Friday 1 wake-up call
20950 6/16/1997 6/7/1997 Saturday 1508 1 rm assign
20889 6/9/1997 6/7/1997 Saturday 1 rm clean
20912 6/11/1997 6/8/1997 Sunday 1655 1 rm assign
6/9/1997 Monday 0
6/10/1997 Tuesday 0
20954 6/16/1997 6/11/1997 Wednesday 2300 1 rm clean
6/12/1997 Thursday 020956 6/16/1997 6/13/1997 Friday 1 rm assign
20968 6/17/1997 6/13/1997 Friday 2400 1 rm clean
20957 6/16/1997 6/14/1997 Saturday 1 res incorrec
20962 6/16/1997 6/14/1997 Saturday 720 1 wake-up call
6/15/1997 Sunday 0
20964 6/17/1997 6/16/1997 Monday 2200 1 rm assign
6/17/1997 Tuesday 0
6/18/1997 Wednesday 0
21062 6/23/1997 6/19/1997 Thursday 645 1 check-out
21222 7/14/1997 6/19/1997 Thursday 1 rm assign
21071 6/23/1997 6/20/1997 Friday 1 wake-up call
6/21/1997 Saturday 06/22/1997 Sunday 0
21076 6/24/1997 6/23/1997 Monday 1 res incorrec
21078 6/24/1997 6/24/1997 Tuesday 725 1 wake-up call
6/25/1997 Wednesday 0
21622 8/20/1997 6/26/1997 Thursday 1 rm clean
6/27/1997 Friday 0
6/28/1997 Saturday 0
21482 8/7/1997 6/29/1997 Sunday 1 rm assign
21486 8/7/1997 6/29/1997 Sunday 1 rm clean
21125 7/2/1997 6/30/1997 Monday 1 check-out
7/1/1997 Tuesday 0
21119 7/2/1997 7/2/1997 Wednesday 2300 1 rm clean21156 7/7/1997 7/3/1997 Thursday 1 rm assign
21158 7/7/1997 7/3/1997 Thursday 1 rm assign
21309 7/21/1997 7/4/1997 Friday 1 check-in
21418 8/1/1997 7/4/1997 Friday 1 check-in
21227 7/14/1997 7/4/1997 Friday 1 res incorrec
21417 8/1/1997 7/4/1997 Friday 1 rm assign
21481 8/7/1997 7/4/1997 Friday 1 rm assign
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21215 7/14/1997 7/4/1997 Friday 1 rm clean
21226 7/14/1997 7/4/1997 Friday 1 rm clean
21214 7/14/1997 7/4/1997 Friday 1 rm delay
21422 8/1/1997 7/4/1997 Friday 1 rm delay
21478 8/7/1997 7/4/1997 Friday 1 want double
21165 7/7/1997 7/5/1997 Saturday 2030 1 rm assign
21164 7/7/1997 7/5/1997 Saturday 1800 2 rm clean21173 7/7/1997 7/6/1997 Sunday 1 rm clean
21229 7/14/1997 7/7/1997 Monday 1 res incorrec
21476 8/7/1997 7/7/1997 Monday 1 rm assign
22010 9/25/1997 7/7/1997 Monday 1 rm clean
7/8/1997 Tuesday 0
21489 8/7/1997 7/9/1997 Wednesday 1 res incorrec
21231 7/14/1997 7/9/1997 Wednesday 640 1 wake-up call
7/10/1997 Thursday 0
21520 8/12/1997 7/11/1997 Friday 1 ph not answr
21187 7/14/1997 7/11/1997 Friday 1 res incorrec
21238 7/14/1997 7/11/1997 Friday 1 rm clean
21517 8/12/1997 7/11/1997 Friday 1 rm delay7/12/1997 Saturday 0
21219 7/14/1997 7/13/1997 Sunday 1700 1 rm clean
21427 8/1/1997 7/13/1997 Sunday 1 rm clean
21523 8/12/1997 7/13/1997 Sunday 1 rm delay
21525 8/12/1997 7/13/1997 Sunday 1 rm delay
21524 8/12/1997 7/13/1997 Sunday 1 want double
21298 7/17/1997 7/14/1997 Monday 1830 2 rm assign
21287 7/17/1997 7/15/1997 Tuesday 1 rm clean
21304 7/17/1997 7/16/1997 Wednesday 1830 1 rm clean
7/17/1997 Thursday 0
21584 8/18/1997 7/18/1997 Friday 1 wake-up call
21344 7/23/1997 7/19/1997 Saturday 1300 1 rm clean21349 7/23/1997 7/19/1997 Saturday 1 rm clean
21353 7/23/1997 7/20/1997 Sunday 1500 1 rm clean
21372 7/30/1997 7/20/1997 Sunday 824 1 rm clean
21376 7/30/1997 7/20/1997 Sunday 2 rm clean
21355 7/23/1997 7/21/1997 Monday 1000 1 rm clean
21360 7/23/1997 7/21/1997 Monday 1615 1 rm clean
21359 7/23/1997 7/21/1997 Monday 0600 1 wake-up call
21350 7/23/1997 7/22/1997 Tuesday 1700 1 rm delay
21342 7/23/1997 7/22/1997 Tuesday 803 1 wake-up call
7/23/1997 Wednesday 0
21374 7/30/1997 7/24/1997 Thursday 1344 1 wake-up call
21394 7/30/1997 7/25/1997 Friday 1 msg light21397 7/30/1997 7/25/1997 Friday 1 res incorrec
21375 7/30/1997 7/25/1997 Friday 1136 1 rm assign
21389 7/30/1997 7/25/1997 Friday 715 1 rm clean
21398 7/30/1997 7/25/1997 Friday 1 rm clean
21402 7/30/1997 7/26/1997 Saturday 1 res incorrec
21387 7/30/1997 7/26/1997 Saturday 1 rm clean
21630 8/20/1997 7/26/1997 Saturday 1 rm delay
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21810 9/8/1997 8/25/1997 Monday 1 rm clean
21811 9/8/1997 8/25/1997 Monday 1 rm clean
21699 8/28/1997 8/26/1997 Tuesday 858 4 newspaper
21925 9/16/1997 8/26/1997 Tuesday 1 rm assign
21750 9/3/1997 8/27/1997 Wednesday 1 rm assign
21751 9/2/1997 8/27/1997 Wednesday 1 rm delay
22137 10/9/1997 8/28/1997 Thursday 1 rm assign21927 9/16/1997 8/28/1997 Thursday 1 rm clean
21745 9/2/1997 8/29/1997 Friday 2300 1 rm clean
21928 9/16/1997 8/30/1997 Saturday 1 res incorrec
21733 9/2/1997 8/30/1997 Saturday 1 wake-up call
21934 9/16/1997 8/31/1997 Sunday 1 rm clean
21938 9/16/1997 8/31/1997 Sunday 1 rm clean
9/1/1997 Monday 0
21787 9/4/1997 9/2/1997 Tuesday 2130 1 rm assign
21789 9/4/1997 9/2/1997 Tuesday 2330 1 rm assign
21794 9/4/1997 9/2/1997 Tuesday 2130 1 rm clean
22288 ### 9/2/1997 Tuesday 1 rm clean
9/3/1997 Wednesday 09/4/1997 Thursday 0
21857 9/11/1997 9/5/1997 Friday 1 ph not answr
21859 9/11/1997 9/5/1997 Friday 1 ph not answr
21861 9/11/1997 9/5/1997 Friday 1 ph not answr
21833 9/8/1997 9/5/1997 Friday 1 rm clean
21831 9/8/1997 9/5/1997 Friday 1 rm delay
21834 9/8/1997 9/5/1997 Friday 0700 1 wake-up call
21828 9/8/1997 9/6/1997 Saturday 1715 1 rm delay
21826 9/8/1997 9/7/1997 Sunday 0720 1 wake-up call
21894 9/15/1997 9/8/1997 Monday 1 wake-up call
21863 9/11/1997 9/9/1997 Tuesday 1600 1 rm clean
21855 9/11/1997 9/10/1997 Wednesday 1 res incorrec21879 9/15/1997 9/10/1997 Wednesday 1 rm clean
21949 9/16/1997 9/10/1997 Wednesday 1 rm clean
9/11/1997 Thursday 0
9/12/1997 Friday 0
21914 9/15/1997 9/13/1997 Saturday 1 rm assign
22292 ### 9/14/1997 Sunday 1 rm assign
22498 11/7/1997 9/14/1997 Sunday 1 rm clean
9/15/1997 Monday 0
9/16/1997 Tuesday 0
21954 9/18/1997 9/17/1997 Wednesday 1139 1 ph not answr
9/18/1997 Thursday 0
21962 9/22/1997 9/19/1997 Friday 707 1 ph not answr 22151 10/9/1997 9/19/1997 Friday 1 res incorrec
21977 9/22/1997 9/19/1997 Friday 1845 1 rm delay
21981 9/22/1997 9/19/1997 Friday 2230 1 want king
9/20/1997 Saturday 0
9/21/1997 Sunday 0
9/22/1997 Monday 0
9/23/1997 Tuesday 0
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9/24/1997 Wednesday 0
22009 9/25/1997 9/25/1997 Thursday 1 ph not answr
22017 9/29/1997 9/25/1997 Thursday 1931 1 ph not answr
22076 10/1/1997 9/25/1997 Thursday 1 ph not answr
22053 9/29/1997 9/25/1997 Thursday 2 rm clean
22056 9/29/1997 9/25/1997 Thursday 1 rm clean
22046 9/29/1997 9/25/1997 Thursday 730 1 wake-up call9/26/1997 Friday 0
9/27/1997 Saturday 0
22037 9/29/1997 9/28/1997 Sunday 2310 1 rm clean
9/29/1997 Monday 0
9/30/1997 Tuesday 0
22116 10/3/1997 10/1/1997 Wednesday 2400 1 check-out
22117 10/3/1997 10/1/1997 Wednesday 2400 1 rm assign
22749 12/1/1997 10/1/1997 Wednesday 1 rm assign
22751 12/1/1997 10/1/1997 Wednesday 1 rm assign
22107 10/3/1997 10/1/1997 Wednesday 1 rm clean
22115 10/3/1997 10/1/1997 Wednesday 1600 1 rm clean
22750 12/1/1997 10/1/1997 Wednesday 1 rm clean10/2/1997 Thursday 0
10/3/1997 Friday 0
22123 10/6/1997 10/4/1997 Saturday 1 res incorrec
10/5/1997 Sunday 0
10/6/1997 Monday 0
10/7/1997 Tuesday 0
22204 ### 10/8/1997 Wednesday 1 rm assign
22144 10/9/1997 10/8/1997 Wednesday 1 wake-up call
10/9/1997 Thursday 0
22197 ### 10/10/1997 Friday 0845 1 ph not answr
22193 ### 10/10/1997 Friday 1 rm assign
22185 ### 10/10/1997 Friday 1 rm delay22184 ### 10/11/1997 Saturday 1730 1 rm assign
22491 11/7/1997 10/11/1997 Saturday 1 want double
22192 ### 10/12/1997 Sunday 1 ph not answr
22189 ### 10/12/1997 Sunday 2200 1 rm assign
22212 ### 10/12/1997 Sunday 819 1 rm clean
22366 ### 10/12/1997 Sunday 1 rm clean
22175 ### 10/13/1997 Monday 758 1 rm clean
22223 ### 10/14/1997 Tuesday 2245 1 res incorrec
22220 ### 10/14/1997 Tuesday 1349 1 rm clean
10/15/1997 Wednesday 0
22267 ### 10/16/1997 Thursday 1130 1 rm assign
22296 ### 10/16/1997 Thursday 1 rm assign22350 ### 10/16/1997 Thursday 1 rm clean
22474 11/7/1997 10/17/1997 Friday 1 rm clean
22249 ### 10/18/1997 Saturday 2330 1 res incorrec
22258 ### 10/18/1997 Saturday 1 res incorrec
22483 11/7/1997 10/18/1997 Saturday 1 want double
22259 ### 10/19/1997 Sunday 1730 1 rm clean
22482 11/7/1997 10/19/1997 Sunday 1 rm clean
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22708 ### 11/20/1997 Thursday 1 rm assign
22678 ### 11/21/1997 Friday 1 res incorrec
11/22/1997 Saturday 0
22698 ### 11/23/1997 Sunday 1 res incorrec
22700 ### 11/23/1997 Sunday 1 rm clean
22804 12/8/1997 11/24/1997 Monday 1 res incorrec
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Memo
Guest made reservations for tea. Upon arrival here found that tea reservations were for the downtown hotel
Sent to occupied room
Wrong type room. Moved to second room
Guest moved to second room. It was not clean. Moved second time.No clean glasses at turndown
Wash cloths from previous guest left in shower
Mildew and peeling wallpaper in bathroom
Guest reserved and confirmed several times for baby shower in Lobby Lounge. When guests arrived they were
Guest checked into room showing clean and vacant, but was really still dirty
Reservations phones ring endlessly, then give recording
Operators put call on park for long time while they paged MOD. Call then went to voice mail recording
Guest called hotel from Phipps to have cab sent to pick her up. Call was transferred to VP. No answer
Guest made reservation for club level 12 months ago. Did not feel 17th floor with club access only by elev
Guest received wake-up call at 9 p.m. which he did not order
Bathroom dirty
Mold in shower grout
Reservation was not in computer.
Guest put on 17th floor after requesting 18th several months ago.
Room not cleaned after guest requested it.
Guest sensitive to cigarette smoke asked for room to be deodorized. Room was sprayed with aerosol to which
Guest not given type of room requested. Suite not as described by Res. Agt.
Hair balls on floor
Dirty glasses, dirty wash cloth in room and items missing from locked bar
Reserved room with 2 double beds. Got king
Wrong type room assigned
No one answered phone in IRD50 rings before PBX answered when guest tried to place long distance call.
Guest reserved two rooms. Sold-out status allowed only one.
Falling paint in service area where ice machine is.
Room not clean upon check in.
Used soap in shower, amenities used.
Guest was checked in to room that had not been cleaned.
Guest upset that sold-out previous night made his club level room late in being readied.
Was put into adjoining room. Needed separate room because of security
Glasses and cups were not removed when room was cleaned
In trying to arrange for wake-up call, guest let phone ring for 10 minutes with no answer.
Guest was checked in to occupied room.
Room was not cleanedRoom not cleaned one day of stay
Wake up call too early by two hours
Guest arranged with FO for wake-up call. Did not get one.
Guest called reservations three times requesting king room. Was told it was impossible
Guest had reservation confirmation number lacking one digit. Was not given room due to oversold situation.
Check-out crowded and slow
Authorization for reservations received for sold-out days. Had to change in system.
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8/6/2019 Ritz Complete
15/39
Change done in MARSHA did not drop into ENCORE. Guest reservations did not appear.
Carpet stained, room dirty
No toilet tissue or clean glasses
Did not receive wake-up call
Room not ready upon check-in
Guest did not receive wake up call
Did not receive wake-up callMaid service did not take used glasses and replace with clean ones.
Room was cleaned only once in three days.
Gift basket in room upon check-in belonged to someone else and steak house bag with leftovers in it had not
Carpet stains in room
Guest had to make dinner reservations through F&B assistant because there was no answer to Restaurant Reser
Guest attending Mart was not told she could get a negotiated rate through Destinations
Requested lower floor room (he's a fireman). Did not get.
Long line at check in
Stewarding needs to pay more attention to cleaning the Pastry Shop equipment, china
3 guests made their reservations in 1996 at $139. Upon check-in found that $165 rate was being applied.
Room not cleaned well...trash not emptied. Iron & ironing board not put awayGuest was to be transferred to another room upon return from appointments. Upon arrival, no one knew about
Problems with billing upon check-out
Carpet in room worn
Guest scheduled to check-in at 3 p.m. had to wait 1 1/2 hours for room.
Exercise equipment poorly maintained, no place to put used towels.
8 guests charged wrong rate
Room not cleaned when guest returned to it.
Sheers stained, ripped; wallpaper peeling, shower dark.Dressing table interior not cleaned from previous guest.
Did not receive 9:30 wake up call
With only three people checking in, the guest waited 15 minutes for c/i
Guest checked into occupied room
No housekeeping service on 2/1/97
Guest had to wait too long to check in
Guest sent to occupied room
Suite blocks blown for CEO
Room cleaner did not leave fresh bath mat, amenities.
Room not cleanSheets not changed on 2/6/97
No new bar of soap in shower of one group guest
Carpet worn, stained
Waited 50 minutes to check out
Rooms were wrong type
Mold in shower area
Guest had to wait several hours to check into her rooms.
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8/6/2019 Ritz Complete
16/39
Did not receive wake-up call for 7 a.m.
Wanted king. did not get
Did not receive wake-up call
Requested king; got two bed room
No newspaper in morning
Clock and lamps were not plugged in. Had to move bed to plug them in.
Guest was checked in and room not ready...after 9 p.m.
One guest's name was reversed in system so FO could not find it.
Guest was awakened at 5 a.m. with wake up call he had not requested.
Used soap in shower with hair on it
Guest's nine-uear-old daughter found used condom in the armoire.
Room was not clean; moved to another
Phone not answered in IRD. 5 calls and 20+ rings each time.
When phone was not answered in IRD, guest called PBX. Phone rang 20 times with no answer.
Guest sent to occupied room
No housekeeping service
Requested two double beds. Got king.Guest expected to be upgraded with AMEX Platinum. Was limited to just getting room on higher floor.
Guest requested 2 connecting rooms.
Asked for, did not receive wake up call
Guest Wilson in 709 .. computer shows guest checked out. New guest was checked into room. Mr. Wilson stil
Pillows on bed had what appeared to be dried blood on them.
Guest reserved 2 BR suite w/adjoining room. Was coded wrong in Reservations.
Room not clean - rings on tables, finger prints on windows, sink dirty
Requested and expected 2 beds on 18th floor
5-6 names misspelled on reservations. FO thought they did not have reservations.
Guest did not receive second wake-up call
Room was dirtyTwo urgent phone messages missed because light did not work
Changed guest to room 1230 because key did not work in original room. Room 1230 was occupied.
Guest did not receive wake-up call. On call sheet it indicated that the call had been made.
Reservation was incorrect
Brunch reservations were incorrect
Loose hair on table not washed off for 2 days
Black scum around sink faucets
Guest's reservation was wrong although confirmed in writing
Guest was checked into occupied room
Room was not cleaned
Walls soiled in room
Reserved early check-in. Upon arrival at 1 p.m., room was not readyWake-up call was 30 minutes late.
Took 20 rings for PBX to answer phone
No answer in The Cafe 3 times
Wanted NS corner room facing "garden"
Phone in Reservations rang 25 times. Guest wanted to confirm his reservations.
Missed wake-up call (no breakfast)
Takes 30 minutes to get checked
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8/6/2019 Ritz Complete
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Guest annoyed that extra charge would be made for late check-out (spur-of-the-moment check-out)
Hotel "lost my reservations the past few times"
No sheets in room
Room not clean - phone coated with sticky white dust; glass table tops no clean
Guest had reserved 2 bedroom suite. Did not get.
Room was not what guest requested on reservation. Wanted a suite.Comforter wrinkled and shabby
When guest complained that room had not been cleaned by 10 p.m., Hskp said there was a privacy sign on door
Did not get wake-up call
Did not get wake-up call
PBX phone rang too long
Corporate offices called to inform about RCB guest package and Concierge phone range many times with no ans
13 people walked
Guest booked 5 rooms, believing them to be on the Club level. They were not.
Guest says linen was not changed in room, room dusty and toothpaste on sink in bathroom.
Bell Stand phones were forwarded to Concierge desk
Guest put on hold by FO for such a long time that the bellman offered to finish the call for them.
Wrong room assignment
Guest did not receive wake-up call
Hotel reported no res. Further long-distance calls confirmed that guest did indeed have reservations.
Room not cleaned in two days
Room not cleaned until after calls and after 6:30 on two occasions
Room and bath dirty. Toilet, hair in bath tub, spread dirty.
Message light did not work. Guest missed vary important message
Guest took part of his luggage to car. When he returned for remainder, he was checked out of room and his
3 guest complaints that they could not get PBX to answer
Concierge called PBX, phone rang 30 times with no answerFirst room guest sent to was occupied
Guest did not get "penthouse" as requested
Hair on commode and in bathtub
White plaster-like substance on carpet.
Confirmed reservation in Dining Room for table 12...had asked for table 15. Not on DR reservations.
Did not get room type requested
Guest's message light was on, but had no messages waiting.
Could not find reservations for guest who had confirmation number. Name spelled incorrectly
Bar had half bottle of V*; bath had used towel; letter from hotel to previous guest.
Platinum Amex upgrade should be automatic. Guest should not have to ask for it.
AmEx Platinum upgrade booked (suite) but given away prior to guest's arrival
Guest was checked in to room that was occupiedRoom not cleaned, mildew in bath, etc.
Guest upset that room was on 17, not 18 or 19
Mildew in tub area; cobwebs from ceiling.
Wake-up call 10 minutes late
Mattress seemed old; room not up to RC standards
A reservation made for 29th said 15 people. Turned out there were 9 children, not noted on resv. Not enou
Did not get type of room confirmed
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Guest given wrong type room..wanted connector
Toilet dirty in room upon check in
Mold in shower area
Guest was listed as concelled. When visitors came to meet her,
Guest did not receive wake-up call
Holes in carpetRoom was dusty and the desk top had drink rings and was sticky.
Guest upset that she was not given club suite.
Bedspread and dust ruffle stained in guest room.
FO agent/supervisor who checked the Ross Duncan group out so Mr.
One guest, who was reserved with the group, did not have room re
Wallpaper peeling
Guest dialed "0", phone rang ten times with no answer
Guest reserved a double. Was not available upon check in
Guest upset that she was checked in to handicapp room and was no
Soda bottle and board under mattress from previous guest left in
Room not cleaned at 4:30 p.m.Guest requested a king; got double
Dirty fingerprints left "all over the place" by engineer who rep
Ceiling flaking in guest room
Grand Hyatt reports that RCB phones are not being answered. Ran
Guest has tried to get PBX all morning. No answer.
Several guests have reported that PBX is not answering phones
Room dusty upon check-in
Room kept for 3 nights for guest who stayed only one night. Res
Guest came back to room to find someone else occupying room.
Guest was checked into room that was occupied
Dirty water in ice bucket
No wake- up call Friday morningRequested double; did not get at first; changed rooms.
Reserved suite; did not get
Housekeeping service poor - cake wrappers under armoire, paper o
Party of 13 was a no-show for tea. Reservation had not been con
Tea reservation for 12 in Lenox room, child's birthday party, 5
Resrvations not being confirmed makes scheduling inaccurate
Mini-bar "filthy"
Dirty water in ice bucket
Sandwich, half-eaten, still in mini-bar; used soap in bathroom
Honeymoon couple upset that suite reserved was not available.
Room Service donesn't answer phones
Wake-up call for 5:45 arrived at 5:52At check-out was asked to return in 30 minutes.
Room was not what guest thought he had reserved. Too small.
Room not cleaned util 5 p.m.; garbage left in room.
Guest upset that room type needed was not available when she cha
Guest unhappy that his clients were blocked into incorrect type
Three share-with guests sent to king room
Message light still flashing after guests had received faxes.
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8/6/2019 Ritz Complete
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Very slow check-in
Long time to find reservation upon check-in
Reservation inaccurate
Half a packaged cake under one of the beds upon check in.
Received wake-up call he did not order.
Phone rang long time without being answered on several occasions
Guest was checked in to a dirty room
Message light not working on phone. Guest missed 9 messages.
Guest checked into dirty room
Three guests called to say they could get no answer when calling
Guest rexerved club level; did not get
Room not clean - stain on carpet, chair and half-used amenity tr
Message received in hotel during evening did not activated msg lCoffee pot cleaned but filter basket was not.
Name spelled incorrectly in Reservations
Drapes falling off rod; wallpaper torn, 2 lamps not working.
Long wait to check in because there was only one FO agent and ma
Was placed on "permanent hold" twice by Concierge
No answer when trying to call in order to IRD
It took 45 minutes and 4 phone calls before Room Service answere
Guest requested standard room when making res; was not availableGuest checked in to room and went to Lobby Lounge for a drink.
At start of shift nothing had been cleaned; RS trays, etc., stil
Room not cleaned until evening and then only after guest request
Bathtub not cleaned, guest found hair in tub.
Room still not cleaned at 5:00 p.m.
No reservation found for guest, only for colleague.
Guest had expressed preference to Resv. in room type. Did not g
Room "worn", paint worn thin, gap in door frame.
No turndown service.
Someone had "raided" honor bar before guest arrived in room.
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Leftover sandwich in minibar
Glass tops on tables in room were never clean
Guest travelling with friend was put in king room
Arthur Jones folio closed to cash account with no credit card, n
Message light doesn/t work
VP slow to answer phone
Club elevator service area dirty, cluttered all morning of 3rd.
Room shabby - curtains broken, light in bathroom did not work, r
Reserved king room. Did not get and FO was not accommodating.
One guest checked into occupied room
One guest did not receive 6 a.m. wake-up call until 7:15
100% occupancy. Guest's arrival delayed. Room and suite given
Half-eaten bagel in sealed Honor Bar.
Reservation had been for Buckhead suite; checked in to club exec
Guest was checked in to a dirty room
Hotel fully committed and two of three rooms guest had reserved
Room not clean upon check in - two toilets not flushed, trash on
Reservations incorrect as to billing, type of room and length of
Did not receive wake-up call.
Guest was blocked into room 2103. Not happy with it. Wanted th
Delayed at check-out by line at counter and wait for bellman - 3
Guest did not get room he reserved (exec suite with stereo)
Wake up call late on 18th
Guest's names spelled incorrectly on reservation.
Guest did not receive wake-up call
Beds not comfortable: mattress pads too short, blankets worn
Checked in and was given the wrong room (hospitality suite).
Towels not changed after morning use.
Guest checked out 5/22; was not checked out of system until 5/23
Room not clean when guest checked in.Guest had reserved a double with a rollaway six months ago. Did
Guest did not receive the room types he had reserved.
Assured of early check-in, guests could not do so, again not at
Took 45 minutes to check-in
Guest was "quoted" $155 rate, given $165
Confirmed twice that suite overlooked Peachtree& Lenox. Upon ch
Reserved corner room; called to confirm corner room. Upon arriv
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Special Occasion package - room dirty upon arrival in room
Bed linen damp
Special Occasion package - room was not ready. Waited one hour.
Room not ready until 5 p.m.
Reserved room with 2 double beds; got king w/rollaway.
Guest did not like the smell of first three rooms he was offered
First room guest taken to had not been cleaned; second one had hRoom not clean upon check in; honor bar not replenished.
Guest booked on tour that was not happening. Wording on brochur
After FO assured guest that 639 was reserved for friend, friend
Housekeeping services provided were inconsistent and sporadic.
No record of reservation upon check in.
Guest's wake-up call sent to wrong room.
Room Service never answered phone
One reservation mix-up for group
Room not cleaned for two days.
Room not ready upon check-in. Told to come back at 5:30. Room
Bedside lamp unplugged. Guest could not find outlet.
Furniture in room damaged and dusty.
Guest had to wait with elderly mother for room 1 1/2 hours to ge
Resolving problem of needing room with two beds took 30 minutes,
Asked for two doubles, got one king bed.
Twice guests were checked into Ms. Dougherty's room
Room not cleaned properly..towels left on chair, iron & ironing
Room not clean upon check-in and for two hours thereafter.
Guest received wake-up call he did not order.
Dead flowers in room; no bath amenities, no IRD menu.Room not cleaned in three days, nor had rose been replaced daily
Room not cleaned before 3 p.m.
Room, especially bathroom, not clean
Honor bar not sealed upon c/i and then not re-stocked.
Guest's personal pillow cases put into laundry by accident.
Dirty glasses, coffee cups; no toilet tissue, no prices for mini
Did not receive wake up call
Guest had guaranteed check-in for 11 a.m. At 5 p.m. he still wa
Guest did not receive wake up call
Guest called PBX to set wake-up call, then did not get one.
FO left message for guest that bags had arrived, but message ligOne of guest's reservations cancelled in error.
Guest did not get room she reserved.
Room not clean - shampoo not replenished, musty odor.
Room not clean upon check-in.
One of guest's reservations was cancelled (for her son and his b
Guest called twice on Saturday to have his room cleaned. Was no
Reservation was for 3 p.m. arrival. Guests arrived at 4:15 and
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Guest received no turn-down, now housekeeping service of any kin
Took 4 phone calls before anyone answered in In Room Dining.
Delay in getting properly equipped room for paraplegic guest who
Guest had to wait for room to be cleaned in order to move to 18Guest waited 3 1/2 hours after 3 p.m. to check into room.
Scheduled wake-up call; did not get
Bellstand has no captain on duty; phones forwarded to Concierge
Change in reservation made 2 weeks prior had not been logged.
Two people on revised list did not have reservations.
Dried tooth paste in sink
Dresser top dirty with chocolate and spider on it.
Res. for Special Occasion package coded incorrectly; guest did n
Phone not answered in IRD on Sunday morning.
Guest's blocked room was unavailable upon check-in. Neither of
Guest was checked into occupied room.Guest had to wait 45 minutes for room change after being checked
Guest given king when she had requested double. Moved to double
Guest called to have floor and shower curtain cleaned in bathroo
Room was not cleaned very well
Credit card swiped under wrong guest name and imprinted under wr
Phone not answered in IRD 3 times after 8:30 p.m.
Room not cleaned before 5 p.m.
No one answered phone in IRD.
Guest had requested downtown view upon reserving room; did not g
Guest checked into room and found mini-bar unchecked and still c
Guest was mistakenly checked out of his room and another guest cGuest displeased with condition of first two rooms he was checke
Checked in on Friday; did not receive service until Sunday.
Guest had to wait over two hours for his second, connecting room
Took 3 calls to IRD to get an answer
Guest found used soap and empty bottle in room upon check in.
Guest did not received type of room requested.
3 guests came down look for faxes that had already been delivere
Guest's change in reservation date was input just before an upda
Two hour delay for tired travellers to get into room (arrive 3 p
IRD took 15 minutes to answer phone.
Guest spent several hours making sure correct types of rooms for
Guest reserved club level rooms and upon check-in found hotel fu
Chunks of lint and dust came from AC in room.
Guest had to wait 45 minutes for room after arrival at 3:15
Guest did not get type of room reserved.
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Room not made up at 4 p.m.
While pillow slips were off bed pillows, guest noticed that one
Several guests report that they did not receive their newspapers
Note and cookies for someone else in room upon check in.
Reserved club level, but not available
Room not ready upon check in (2:00 p.m.)
Meeting space needs, storage needs not taken care of from the stCleanliness of room not a usual level.
Bathroom not clean
Guest's reservation lost.
Guest did not receive wake-up call
Guest was checked into a room that wan not clean
Used washcloth in bathtub
Guest who needed fully ADA room was assigned room with limited a
Guest was checked into an occupied room
Spoiled food found in desk by guest who had just checked in.
Rotten food left from previous guest.
Guest called ahead to arrange to have his stored bags sent to hi
Guest called Laundry to have his clothes picked up. No one answ
Guest called for room service and no one picked up the phone.
Guest found half a bottle of champagne and some newspapers left
Long delay in getting correct type of room upon check-in
Guest did not receive wake-up call
Room not ready upon check-in
Guest did not receive wake-up call thus missing airport shuttle.
Mr. Ferrara did not get a wake up call
Guest was checked into dirty room after Housekeeping said room w
Reservations made for wrong nightService room behind lobby lounge bar needs to be cleaned
Hair left in tub after room was cleaned.
Guest requested connecting room for her mother. Did not get.
Guest reserved presidential suite; did not get
Room not ready until 5:15
Fitness Center has not answered phone all morning according to g
Several guests have reported that when they dial "0" to get PBX,Guests' reservations erroneously cancelled.
Room not ready for guest upon check in.
Guest wanted king; got double due to all kings being booked.
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Sometimes took PBX operators 5 - 10 rings to pick up.
It's after 5:30 p.m. and Dining Room does not answer phone.
Took 5 to 10 rings for PBX to answer phone
Guests complain of dirty towels lying around Fitness Center and
Client being taken on site visit tour noticed dirty towels on gr
Did not receive wake-up call
Room not cleaned.
Guest mistakenly checked out of room in system.
Guest upset by being in room still occupied by another guest.
Reserved non-smoking room, got one that was "clearly a smoking r
Guests moved twice in order to get type of room reserved.
Room not cleaned, even after extra request.
Rooms not ready upon guest's check-in; not ready two hours later
One of the bathrooms in the suite had not been cleaned.
Guest's dinner reservation was on wrong night. (Made by 1-800 re
Space on 2nd day of meeting was very tight
Wake up call late
Guest could not get an answer when calling Fitness Center.
Guest left hotel to go to another hotel that would honor his req
Guest did not get NS room on club level that he had wanted; hadGuest had requested connecting rooms. Did not get them.
Reservation requested double beds; got king.
Guest's husband called and said hotel phone rang 20 times before
Guest was checked in to an occupied room.
No housekeeping service two days
After arrival at noon, adjoining room for children of guest not
Beverage storeroom left in disorder by those using it during eve
No reservation for guest who said there was one confirmed by Res
Carts and trash left in banquets area of beverage storeroom over
Room had to be rearranged because it was cramped for meeting.
Guest who was guaranteed for late arrival was put into temporaryDirty sheets left in room
Room not cleaned until late in day (after 4:30)
Reservation incorrect date.
Guest arranged two months in advance for two cribs. Only one av
Wanted 2 double rooms connecting; not told this is not available
Guest checked out of hotel because room "was not up to standards
Spilled coffee left uncleaned in Dining Room
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Room not fully serviced at 9:15 p.m.
Wedding couples not blocked for king rooms. Had only doubles av
Very slow check-in.
Guests booked at wrong rate
Guest upset that he could not get the particular table he wanted
Room not clean upon check inDid not receive wake-up call
2 reservations were meant for RC, Atlanta and one for RC, Phoeni
18th floor guest reported that club lounge was left in very mess
Guest with allergies required room to be cleaned more thoroughly
Rollaway was left upright in middle of room. Guests moved it to
Chocolate on couch stained guest's suit.
Room not ready upon arrival, nor upon return at 11:30.
Guest did not receive wake-up call.
Upon cleaning up mess son made on carpet, guest found that much
Banquets leaves storeroom in a mess. Floor nasty.
Room not cleaned on second day of stay
Tried for over 10 minutes to get LV to answer phone for guest prBecause resrvation was incorrect, had to change rooms.
Phoned PBX at 9:45. Phone rang 30 times.
Had to call to have room cleaned when it hadn't been cleaned at
Room not cleaned during guest's stay.
Reserved club level room. Did not consider room on 17th floor t
Did not receive wake-up call.
Guest upset that his reservation was incorrect (due to so many c
Guest did not receive wake-up call.
Guest upset that hotel had checked him out. Housekeeping had no
Telephone rang for a long time at Front desk
Guest's room not ready when he checked in at noon.3 guests did not receive wake-up calls. Brenda Davis, 1730, Ral
Guest wanted double bedded suite. Got king.
Room was not ready at 2 p.m. for check-in
Hair in sink and tub.
Guest put on hold for 3 minutes by FO
Employee entrance dirty, trashy with paper, cigarette butts, etc
Guest felt he should not pay club rate for club room since he ha
Guests did not receive king room, as requested. (Rooms 1610 and
Guest was checked in to occupied room.
Guest was checked in to an occupied room.Guest found "dirty books" left in room by previous guest.
Guest wanted suite
Managers on Duty come into Flower Shop and take what they want,
Guest put into occupied rooms twice. (First was not occupied, b
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Guest had reserved two rooms, one of which was exec. suite. Not
Guest delayed in getting room because resv. did not show.
Reservation was incorrect.
Housekeeping did not service room until after 3 p.m. both days.
Guest who was supposed to be on Club did not get club level beca
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Employee Source Room Division Department
Letter F&B Rest. Res.
Comment Card 923 Rooms Front Office
GIAF 1830 Rooms Front Office
GIAF 1830 Rooms Front OfficeGIAF 2122 Rooms Housekeeping
GIAF 2122 Rooms Housekeeping
Comment Card 634 Rooms Housekeeping
GIAF F&B Rest. Res.
GIAF 1717 Rooms Housekeeping
GIAF Rooms Reservations
GIAF Rooms Communication
GIAF 1503 Rooms Valet Park
GIAF 1708 Rooms Reservations
GIAF 1211 Rooms Communication
GIAF 1523 Rooms Housekeeping
Comment Card 1218 Rooms Housekeeping
Comment Card 925 Sales Reservations
GIAF 1714 Rooms Front Office
GIAF 508 Rooms Housekeeping
GIAF 1809 Rooms Housekeeping
GIAF 1537 Rooms Reservations
GIAF 1510 Rooms Housekeeping
Comment Card 1619 Rooms Housekeeping
GIAF 814 Rooms Front Office
GIAF 814 Rooms Front Office
Comment Card 2219 F&B In-Room DiningComment Card Rooms Communication
GIAF 1618 Rooms Front Office
Comment Card 1020 Eng. Engineering
Comment Card 1510 Rooms Housekeeping
Comment Card 2118 Rooms Housekeeping
Comment Card 1131 Rooms Front Office
GIAF 1703 Rooms Front Office
Comment Card 722 Rooms Front Office
Comment Card 722 Rooms Housekeeping
Letter Rooms Communication
Comment Card 1430 Rooms Front Office
FO Folio 827 Rooms HousekeepingComment Card 1707 Rooms Housekeeping
GIAF 1614 Rooms Communication
Letter Rooms Communication
GIAF 1033 Rooms Reservations
GIAF Rooms Front Office
J.D.Power Other Hotel Rooms Front Office
Alix Martinez IDR Rooms Reservations
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GIAF Rooms Communication
Comment Card 516 Rooms Front Office
GIAF 623 Rooms Communication
Comment Card 1116 Rooms Front Office
FO Folio 1117 Rooms Bellstand
FO Folio 1117 Rooms Housekeeping
FO IDR HOTLINE Rooms Housekeeping
Post-Con Sales Reservations
GIAF 2232 Rooms Communication
GIAF 1805 Rooms Housekeeping
GIAF 2223 Rooms Housekeeping
Comment Card 1019 Rooms Housekeeping
Comment Card 433 F&B In-Room Dining
Comment Card 433 Rooms Communication
Comment Card 835 Rooms Front Office
GIAF 616 Rooms Housekeeping
Comment Card 2020 Rooms Front OfficeGIAF 1907 Rooms Front Office
J.D.Powers Other Hotel Rooms Front Office
Letter 911 Rooms Communication
Cassandra Hardnett IDR HOTLINE Rooms Front Office
Letter Rooms Housekeeping
GIAF 1421 Sales Reservations
J.D.Power Other Hotel Rooms Housekeeping
GIAF 1710 Sales Reservations
Post-Con Sales Reservations
GIAF 718 Rooms Communication
J.D.POWER Other Hotel Rooms HousekeepingComment Card 435 Rooms Communication
Engineer Log 1419 Rooms Front Office
GIAF Rooms Communication
Comment Card 434 Sales Reservations
Comment Card 434 F&B Rest. Res.
Comment Card 716 Rooms Housekeeping
Comment Card 531 Rooms Housekeeping
Comment Card 1824 Sales Reservations
GIAF 1920 Rooms Front Office
GIAF 2005 Rooms Housekeeping
Comment Card 624 Rooms Housekeeping
Comment Card 1809 Rooms Front OfficeComment Card 928 Rooms Communication
GIAF 632 Rooms Communication
GIAF 623 F&B The Cafe
GIAF 623 Rooms Front Office
GIAF Sales Reservations
GIAF 2111 Rooms Communication
JD POWER JDP Rooms Front Office
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GIAF 818 Rooms Front Office
JD POWER JDP Sales Reservations
GIAF 818 Rooms Housekeeping
Comment Card 639 Rooms Housekeeping
GIAF 2133 Rooms Front Office
GIAF 1624 Rooms Front OfficeComment Card 1709 Rooms Housekeeping
Comment Card 1709 Rooms Housekeeping
Comment Card 603 Rooms Communication
Comment Card 809 Rooms Communication
Post-Con Rooms Communication
Babs IDR HOTLINE Rooms Concierge
Other Hotel Sales Reservations
GIAF 1933 Sales Reservations
GIAF 301 Rooms Housekeeping
Dava Range IDR HOTLINE Rooms Bellstand
Letter Rooms Front Office
Comment Card 2018 Rooms Front Office
GIAF Rooms Communication
Letter Sales Reservations
GIAF 807 Rooms Housekeeping
Letter Rooms Housekeeping
Comment Card 1435 Rooms Housekeeping
GIAF 1622 Rooms Communication
GIAF 711 Rooms Front Office
Terry Muller IDR HOTLINE Rooms Communication
Terry Muller IDR HOTLINE Rooms CommunicationGIAF 1020 Rooms Front Office
GIAF 1623 Sales Reservations
GIAF 1628 Rooms Housekeeping
Comment Card 2110 Rooms Housekeeping
Comment Card F&B Rest. Res.
GIAF 1737 Rooms Front Office
GIAF 920 Rooms Communication
Comment Card Sales Reservations
Comment Card 1907 Rooms Housekeeping
Comment Card 2016 Sales Reservations
GIAF Rooms Front Office
GIAF Rooms Front OfficeGIAF 935 Rooms Housekeeping
GIAF 1734 Rooms Front Office
Comment Card 935 Rooms Housekeeping
Comment Card 512 Rooms Communication
JD POWER JDP Rooms Housekeeping
Jennifer IDR HOTLINE F&B Rest. Res.
JD POWER JDP Rooms Front Office
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GIAF 725 Rooms Front Office
GIAF 725 Rooms Housekeeping
JD POWER JDP Rooms Housekeeping
GIAF 1424 Sales Reservations
GIAF 1424 Rooms Communication
FO Folio 2222 Eng. EngineeringComment Card 1203 Rooms Housekeeping
GIAF 2122 Rooms Front Office
GIAF 1201 Rooms Housekeeping
Alyson Bieber IDR Rooms Front Office
Post-Con Sales Reservations
Engineer Log 412 Eng. Engineering
IDR HOTLINE Rooms Communication
GIAF 2011 Rooms Front Office
GIAF 528 Rooms Front Office
GIAF 903 Rooms Housekeeping
GIAF 903 Rooms HousekeepingGIAF 1418 Rooms Front Office
GIAF 1812 Eng. Engineering
JD POWER JDP Rooms Housekeeping
Other Hotel Rooms Communication
Emanuelle IDR HOTLINE Rooms Communication
Emanuelle IDR HOTLINE Rooms Communication
GIAF 1716 Rooms Housekeeping
Reva IDR Sales Reservations
GIAF 1729 Rooms Front Office
Letter Rooms Front Office
Letter Rooms Housekeeping
GIAF 915 Rooms CommunicationGIAF 915 Rooms Front Office
GIAF 1523 Rooms Front Office
Post-Con 2011 NoName Housekeeping
Jennifer IDR HOTLINE F&B Rest. Res.
Jennifer IDR HOTLINE F&B Rest. Res.
Lobby Lounge IDR HOTLINE F&B Rest. Res.
GIAF 2207 Rooms Housekeeping
GIAF 2207 Rooms Housekeeping
GIAF 1935 F&B Housekeeping
GIAF 1818 Rooms Front Office
GIAF 732 F&B In-Room Dining
GIAF 732 Rooms CommunicationComment Card 601 Rooms Front Office
Comment Card 1812 Misc Miscellaneous
Comment Card 601 Rooms Housekeeping
GIAF 1905 Sales Reservations
GIAF 2019 Rooms Front Office
Comment Card 808 Rooms Front Office
Lewis Wood IDR HOTLINE Rooms Communication
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Comment Card 1807 Rooms Front Office
Comment Card 801 Rooms Front Office
Comment Card 801 Sales Reservations
Comment Card 2016 Rooms Housekeeping
Comment Card 801 Rooms Communication
Comment Card 1609 Misc Miscellaneous
GIAF 1716 Rooms Housekeeping
GIAF 1912 Rooms Communication
GIAF 2007 Rooms Housekeeping
Emanuelle IDR HOTLINE Rooms Communication
D. Izmieliani GIAF 1637 Rooms Front Office
GIAF 1921 Rooms Housekeeping
Letter Rooms CommunicationLetter Rooms Housekeeping
Post-Con Sales Reservations
Comment Card 1503 Rooms Housekeeping
Comment Card 735 Rooms Front Office
GIAF 1612 Rooms Concierge
GIAF 1612 F&B In-Room Dining
Comment Card 735 F&B In-Room Dining
GIAF Rooms Front OfficeGIAF 2028 Misc Miscellaneous
Richard Rowland IDR HOTLINE Rooms Club
Comment Card 801 Rooms Housekeeping
Comment Card 1401 Rooms Housekeeping
Comment Card 410 Rooms Housekeeping
JD Power JDP Sales Reservations
JD Power JDP Sales Reservations
JD Power JDP Rooms Housekeeping
Comment Card 2216 Rooms Housekeeping
Comment Card 917 Rooms Housekeeping
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Comment Card Rooms Housekeeping
Comment Card 2010 Rooms Housekeeping
GIAF 819 Rooms Front Office
Reva Cregger IDR Rooms Front Office
Phone Trouble Log Other Hotel Rooms Communication
Comment Card 1619 Rooms Valet Park
Todd Haldemann IDR HOTLINE Rooms Housekeeping
JD Power JDP Rooms Honor bar
JD Power JDP Rooms Front Office
Post-Con Rooms Front Office
Post-Con Rooms Communication
GIAF 1537 Rooms Front Office
GIAF 811 Rooms Honor bar
GIAF Rooms Front Office
FO Log 1721 Rooms Housekeeping
GIAF 1127 Rooms Front Office
GIAF Rooms Housekeeping
GIAF 731 Sales Reservations
GIAF 930 Rooms Communication
GIAF 1723 Rooms Front Office
GIAF Rooms Front Office
GIAF 1935 Rooms Front Office
GIAF 1521 Rooms Communication
GIAF Sales Reservations
GIAF 332 Rooms Communication
Comment Card Rooms Housekeeping
Comment Card 1523 Rooms Front Office
Comment Card 1523 Rooms Housekeeping
Reva IDR Rooms Front Office
GIAF 912 Rooms HousekeepingGIAF 1517 Rooms Front Office
GIAF 935 Rooms Front Office
Letter Rooms Front Office
Comment Card Rooms Front Office
GIAF 1139 Sales Reservations
Comment Card Rooms Front Office
Comment Card 1018 Rooms Front Office
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Letter Rooms Housekeeping
GIAF 1139 Rooms Housekeeping
Letter Rooms Housekeeping
Comment Card 1430 Rooms Housekeeping
Comment Card 1224 Rooms Front Office
GIAF 1721 Rooms Front Office
GIAF 1832 Rooms HousekeepingGIAF 332 Rooms Housekeeping
GIAF 333 Rooms Concierge
Comment Card 419 Rooms Front Office
Post-Con Rooms Housekeeping
Comment Card 1401 Sales Reservations
GIAF 827 Rooms Communication
JD Power JDP F&B In-Room Dining
Post-Con Sales Reservations
GIAF 2228 Rooms Housekeeping
JD Power JDP Rooms Housekeeping
Comment Card 607 Rooms Housekeeping
Comment Card 1610 Rooms Housekeeping
JD Power JDP Rooms Front Office
JD Power JDP Rooms Front Office
JD Power JDP Rooms Front Office
GIAF 907 Rooms Front Office
Letter Rooms Housekeeping
GIAF 1905 Rooms Housekeeping
GIAF Rooms Communication
GIAF 1832 Rooms HousekeepingGIAF 1819 Q.M. Housekeeping
GIAF 421 Rooms Housekeeping
FO Folio 639 Rooms Housekeeping
Post-Con Rooms Housekeeping
GIAF 529 Rooms Housekeeping
GIAF 1921 Rooms Housekeeping
GIAF 429 Rooms Communication
GIAF Rooms Housekeeping
GIAF 534 Rooms Communication
FO Folio 2130 Rooms Communication
GIAF Rooms CommunicationGIAF 1828 Sales Reservations
FO Folio 1835 Rooms Front Office
GIAF 1021 Rooms Housekeeping
GIAF 1828 Rooms Housekeeping
GIAF 1035 Sales Reservations
GIAF 1016 Rooms Housekeeping
Comment Card 1921 Rooms Housekeeping
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GIAF Rooms Housekeeping
Comment Card 839 F&B In-Room Dining
GIAF 528 Rooms Front Office
GIAF 1830 Rooms HousekeepingGIAF 925 Rooms Front Office
FO Folio 425 Rooms Communication
Dava Range IDR HOTLINE Rooms Bellstand
Comment Card 1905 Sales Reservations
Post-Con Sales Reservations
FO Folio 612 Rooms Housekeeping
Comment Card 801 Rooms Housekeeping
FO Folio 914 Sales Reservations
FO Folio 839 F&B In-Room Dining
GIAF 2229 Rooms Front Office
GIAF 735 Rooms Front OfficeGIAF 735 Rooms Front Office
GIAF 735 Rooms Front Office
FO Folio 2222 Rooms Housekeeping
JDP Rooms Housekeeping
Deleah Smith IDR Rooms Front Office
GIAF 1505 F&B In-Room Dining
GIAF 1505 Rooms Housekeeping
GIAF 2120 F&B In-Room Dining
GIAF 2103 Rooms Front Office
Heidemann IDR HOTLINE Rooms Housekeeping
GIAF 1607 Rooms Front OfficeGIAF 1935 Rooms Housekeeping
FO Folio 633 Rooms Housekeeping
GIAF 1435 Rooms Housekeeping
Comment Card 827 F&B In-Room Dining
GIAF 1408 Rooms Housekeeping
GIAF 1408 Rooms Front Office
Lewis Wood IDR HOTLINE Rooms Communication
GIAF 1137 Sales Reservations
Letter Rooms Housekeeping
GIAF 2230 F&B In-Room Dining
GIAF Rooms Front Office
GIAF 831 Rooms Front Office
GIAF 925 Rooms Housekeeping
Comment Card 2010 Rooms Housekeeping
GIAF Rooms Front Office
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Letter Rooms Housekeeping
Letter Rooms Housekeeping
Dava Range IDR HOTLINE Rooms Bellstand
Comment Card 1812 Rooms Front Office
Comment Card 1025 Rooms Front Office
Comment Card 1025 Rooms Housekeeping
Post-Con Sales Catering/C.Ser Comment Card Rooms Housekeeping
GIAF 917 Rooms Housekeeping
Comment Card 1109 Sales Reservations
GIAF 1719 Rooms Communication
Comment Card Rooms Housekeeping
Comment Card 1209 Rooms Housekeeping
GIAF 528 Rooms Front Office
GIAF 514 Rooms Front Office
GIAF 614 Rooms Housekeeping
JDP Rooms Housekeeping
GIAF 1132 Rooms Bellstand
GIAF 1132 Rooms Laundry
GIAF 1132 F&B In-Room Dining
GIAF 2014 Rooms Housekeeping
GIAF 407 Rooms Housekeeping
GIAF Rooms Communication
GIAF 1718 Rooms Housekeeping
GIAF 712 Rooms Communication
Post-Con Rooms Communication
GIAF 2122 Rooms Housekeeping
GIAF Sales ReservationsMichelle Myers Other Hotel F&B Lobby Lounge
Letter 2130 Rooms Housekeeping
GIAF 728 Rooms Front Office
JDP Rooms Front Office
Comment Card 1727 Rooms Housekeeping
Teri Muller IDR HOTLINE Rooms Fitness Center
Dava Range IDR HOTLINE Rooms CommunicationGIAF Sales Reservations
GIAF 1523 Rooms Housekeeping
GIAF 1854 Rooms Front Office
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Post-Con Rooms Communication
Teri Muller IDR HOTLINE F&B The Dining Rm
Post-Con Rooms Communication
GIAF Rooms Fitness Center
GIAF Rooms Fitness Center
GIAF 516 Rooms Communication
GIAF 922 Rooms Housekeeping
GIAF 1505 Rooms Front Office
GIAF 1505 Rooms Front Office
Letter 1835 Rooms Front Office
Letter Rooms Front Office
GIAF 1931 Rooms Housekeeping
GIAF 1812 Rooms Housekeeping
Letter 1835 Rooms Housekeeping
GIAF Sales Reservations
Post-Con Sales Catering/C.Ser
GIAF 1010 Rooms Communication
GIAF Rooms Fitness Center
GIAF 1730 Rooms Front Office
GIAF Rooms Front OfficeGIAF 830 Rooms Front Office
Comment Card 1927 Rooms Front Office
GIAF Rooms Communication
GIAF 1812 Rooms Front Office
FO Folio 1605 Rooms Housekeeping
Letter 1427 Rooms Housekeeping
Janice Clark IDR HOTLINE F&B Miscellaneous
GIAF 1701 Sales Reservations
Janice Clark IDR HOTLINE F&B Banquets
Banquet Rpt. Sales Catering/C.Ser
Post-Con Rooms Front OfficePost-Con Rooms Housekeeping
Comment Card 1224 Rooms Housekeeping
GIAF 1012 Misc Central Res.
GIAF 1201 Misc Central Res.
Comment Card 1629 Sales Reservations
GIAF 2010 Rooms Housekeeping
Comment Card 2018 F&B The Dining Rm
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Comment Card 1031 Rooms Housekeeping
James Graham IDR HOTLINE Rooms Front Office
Post-Con Rooms Front Office
GIAF Sales Reservations
GIAF F&B The Dining Rm
GIAF Rooms HousekeepingGIAF 1823 Rooms Communication
GIAF Misc Central Res.
Calvin Coley IDR HOTLINE Rooms Club
GIAF 1835 Rooms Housekeeping
GIAF 837 Rooms Housekeeping
GIAF 1012 Rooms Housekeeping
Comment Card 707 Rooms Housekeeping
GIAF 1605 Rooms Communication
Comment Card 2027 Rooms Housekeeping
Janice Clark IDR HOTLINE F&B Banquets
GIAF 2223 Rooms Housekeeping
David Hicks IDR HOTLINE Rooms LaundryComment Card 2022 Sales Reservations
Melissa Schumacher IDR HOTLINE Rooms Communication
Comment Card 727 Rooms Housekeeping
GIAF 1624 Rooms Housekeeping
Comment Card 1733 Rooms Front Office
GIAF 823 Rooms Communication
GIAF Sales Reservations
GIAF 716 Rooms Communication
GIAF 2132 Rooms Front Office
Post-Con Rooms Front Office
Luis Herrera GIAF 1737 Rooms HousekeepingGIAF Rooms Communication
GIAF 1737 Rooms Front Office
Comment Card Rooms Housekeeping
Comment Card 1211 Rooms Housekeeping
GIAF 1825 Rooms Front Office
Tom Riley IDR HOTLINE Misc Miscellaneous
GIAF 1727 Rooms Front Office
GIAF 1610 Rooms Front Office
GIAF 901 Rooms Front Office
GIAF 1220 Rooms Front OfficeGIAF 1220 Rooms Housekeeping
GIAF 1715 Rooms Front Office
Flower Shop IDR HOTLINE Rooms Flower Shop
GIAF 1820 Rooms Front Office
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