Results Oriented Teamwork

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    RESULTS ORIENTED TEAMWORK

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    What is a Team?

    A team is any group of peope organi!e" to #or$ together

    inter"epen"enty an" %ooperati&ey to meet a purpose'

    nee" or goa(

    Teams are %reate" for )oth ong term an" short term

    intera%tion( A pro"u%t "e&eopment team' an e*e%uti&e

    ea"ership team' an" a "epartmenta team are ong asting

    panning an" operationa groups( Short term teams might

    in%u"e a team to "e&eop an empoyee on )oar"ing

    pro%ess' a team to pan the annua %ompany party' or ateam to respon" to a spe%ifi% %ustomer pro)em or

    %ompaint(

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    +urpose of a TeamThe purpose of %reating teams is to pro&i"e a frame#or$that #i in%rease the a)iity of empoyees to parti%ipate in

    panning' pro)em so&ing an" "e%ision ma$ing to )etter

    ser&e %ustomers(

    In%rease" parti%ipation promotes,- )etter un"erstan"ing of "e%isions'

    - more support for an" parti%ipation in impementation

    pans'

    - in%rease" %ontri)ution to pro)em so&ing an" "e%isionma$ing' an"

    - more o#nership of "e%isions' pro%esses' an" %hanges(

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    Team .ui"ing

    E*e%uti&es' managers an" organi!ation staff mem)ersuni&ersay e*pore #ays to impro&e )usiness resuts an"

    profita)iity( Many &ie# team/)ase"' hori!onta'

    organi!ation stru%tures as the )est "esign for in&o&ing a

    empoyees in %reating )usiness su%%ess(No matter #hat you %a your team/)ase" impro&ement

    effort, %ontinuous impro&ement' tota 0uaity' ean

    manufa%turing or sef/"ire%te" #or$ teams' you are stri&ing

    to impro&e resuts(

    1e# organi!ations' ho#e&er' are totay pease" #ith the

    resuts their team impro&ement efforts pro"u%e(

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    2he%$ List for +ro"u%ti&e TeamsReguary' there is a nee" to %he%$ if the team3s impro&ementefforts are i&ing up to e*pe%tations( This sef/"iagnosing %he%$ist

    may te you #hy( Su%%essfu team )ui"ing that %reates effe%ti&e'

    fo%use" #or$ teams' re0uires attention to ea%h of the foo#ing,

    2ear E*pe%tations, 4as e*e%uti&e ea"ership %eary

    %ommuni%ate" its e*pe%tations for the team5s performan%e an"e*pe%te" out%omes? Do team mem)ers un"erstan" #hy the

    team #as %reate"? Is the organi!ation "emonstrating %onstan%y

    of purpose in supporting the team #ith resour%es of peope' time

    an" money? Does the #or$ of the team re%ei&e suffi%ient

    emphasis as a priority in terms of the time' "is%ussion' attention

    an" interest "ire%te" its #ay )y e*e%uti&e ea"ers?

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    2onte*t, Do team mem)ers un"erstan" #hy they are parti%ipating on

    the team? Do they un"erstan" ho# the strategy of using teams #i

    hep the organi!ation attain its %ommuni%ate" )usiness goas? 2an

    team mem)ers "efine their team5s importan%e to the a%%ompishment

    of %orporate goas? Does the team un"erstan" #here its #or$ fits in

    the tota %onte*t of the organi!ation5s goas' prin%ipes' &ision an"

    &aues?

    2ommitment, Do team mem)ers #ant to parti%ipate on the team? Do

    team mem)ers fee the team mission is important? Are mem)ers

    %ommitte" to a%%ompishing the team mission an" e*pe%te"

    out%omes? Do team mem)ers per%ei&e their ser&i%e as &aua)e to

    the organi!ation an" to their o#n %areers? Do team mem)ersanti%ipate re%ognition for their %ontri)utions? Do team mem)ers

    e*pe%t their s$is to gro# an" "e&eop on the team? Are team

    mem)ers e*%ite" an" %haenge" )y the team opportunity?

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    67 Keys to Su%%essfu Team#or$6( The team un"erstan"s the goas an" is %ommitte" to attaining them(

    This %ear "ire%tion an" agreement on mission an" purpose is

    essentia for effe%ti&e team#or$( This team %arity is reinfor%e" #hen

    the organi!ation has %ear e*pe%tations for the team5s #or$' goas'

    a%%ounta)iity' an" out%omes(

    8( The team %reates an en&ironment in #hi%h peope are %omforta)e

    ta$ing reasona)e ris$s in %ommuni%ating' a"&o%ating positions' an"

    ta$ing a%tion( Team mem)ers trust ea%h other( Team mem)ers are

    not punishe" for "isagreeing(

    9( 2ommuni%ation is open' honest' an" respe%tfu( +eope fee free to

    e*press their thoughts' opinions' an" potentia soutions to pro)ems(

    +eope fee as if they are hear" out an" istene" to )y team mem)ers#ho are attempting to un"erstan"( Team mem)ers as$ 0uestions for

    %arity an" spen" their thought time istening "eepy rather than

    forming re)uttas #hie their %o/#or$er is spea$ing(

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    :( Team mem)ers ha&e a strong sense of )eonging to the group( They

    e*perien%e a "eep %ommitment to the group3s "e%isions an" a%tions( This

    sense of )eonging is enhan%e" an" reinfor%e" #hen the team spen"s the

    time to "e&eop team norms or reationship gui"eines together(

    ;( Team mem)ers are &ie#e" as uni0ue peope #ith irrepa%ea)e

    e*perien%es' points of &ie#' $no#e"ge' an" opinions to %ontri)ute( After

    a' the purpose for forming a team is to ta$e a"&antage of the "ifferen%es(

    Other#ise' #hy #ou" any organi!ation approa%h pro

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    ( The team is a)e to %onstanty e*amine itsef an" %ontinuousy impro&e

    its pro%esses' pra%ti%es' an" the intera%tion of team mem)ers( The team

    openy "is%usses team norms an" #hat may )e hin"ering its a)iity to

    mo&e for#ar" an" progress in areas of effort' taent' an" strategy(

    @( The team has agree" upon pro%e"ures for "iagnosing' anaysing' an"

    reso&ing team #or$ pro)ems an" %onfi%ts( The team "oes not support

    mem)er personaity %onfi%ts an" %ashes nor "o team mem)ers pi%$

    si"es in a "isagreement( Rather' mem)ers #or$ to#ar"s mutuaresoution(

    ( +arti%ipati&e ea"ership is pra%ti%e" in ea"ing meetings' assigning

    tas$s' re%or"ing "e%isions an" %ommitments' assessing progress'

    ho"ing team mem)ers a%%ounta)e' an" pro&i"ing "ire%tion for the team(

    67( Mem)ers of the team ma$e high 0uaity "e%isions together an" ha&e

    the support an" %ommitment of the group to %arry out the "e%isions

    ma"e(

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    Resuts

    Oriente"Team#or$