Resilience

ResiliencePart IV

Don Nalls Patriot Investment Management

Tools & Techniques to do before a financial crisis hits People in crisis need

encouragement!

Basic communication skills are vital

Genuine concern

Tools & Techniques to do before a financial crisis hits Ask good questions

Open ended Avoid “Why” Get to the details Reflect back to the person who answers back what they are

saying. Very often people need to say things out loud and they need to hear other people’s reactions in order to find their way.

“Check it out” Effective use of silence Be a good listener

Story telling A great way to learn and teach the skills of resilience

Learn to Practice Gratitude Practice…

Thank, separately, both the cashier & bagger at the grocery store

Send a hand-written thank you note when you receive a gift however small

Make “thank you” a common phrase in your vocabulary

My Gratitude Journal Start a gratitude journal

Date it and record one to three things every night for which you are grateful during the day

Self-Regulation Exercise Stress does not equal trauma

Practice calming responses before you need them

Goal: put response in muscle memory before you need it

One Size Does NOT Fit All! It may mean taking control of our

breathing

It may mean rocking or shaking

It may mean crying or shaking

Whatever it is, we need to know it before we need it and we need to

have practiced it!