Resilience
ResiliencePart IV
Don Nalls Patriot Investment Management
Tools & Techniques to do before a financial crisis hits People in crisis need
encouragement!
Basic communication skills are vital
Genuine concern
Tools & Techniques to do before a financial crisis hits Ask good questions
Open ended Avoid “Why” Get to the details Reflect back to the person who answers back what they are
saying. Very often people need to say things out loud and they need to hear other people’s reactions in order to find their way.
“Check it out” Effective use of silence Be a good listener
Story telling A great way to learn and teach the skills of resilience
Learn to Practice Gratitude Practice…
Thank, separately, both the cashier & bagger at the grocery store
Send a hand-written thank you note when you receive a gift however small
Make “thank you” a common phrase in your vocabulary
My Gratitude Journal Start a gratitude journal
Date it and record one to three things every night for which you are grateful during the day
Self-Regulation Exercise Stress does not equal trauma
Practice calming responses before you need them
Goal: put response in muscle memory before you need it
One Size Does NOT Fit All! It may mean taking control of our
breathing
It may mean rocking or shaking
It may mean crying or shaking
Whatever it is, we need to know it before we need it and we need to
have practiced it!
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