HOW TO RECRUIT AND RETAIN AN EXCEPTIONAL CLINICAL TEAM IN 2015

Anthony J. Centore Ph.D.

LIFEBLOOD

LIFEBLOOD

LIFEBLOOD

NIGHTMARE COUNSELOR

1) WON’T COMPLETE NOTES

2) POOR CLIENT RETENTION

3) UNHAPPY WITH PAY

4) REFUSE ADMIN WORK

5) CO-PAY ISSUES

6) PRACTICE ON THE SIDE

7) DEBATES EVERYTHING

8) MAKES EVERYTHING AN ETHICAL ISSUE

9) WON’T FOLLOW UP

10) TECHNOLOGICALLY UNWILLING

11) NEVER STARTS!!!

FINDING A ROCKSTAR COUNSELOR

FINDING A ROCKSTAR COUNSELOR

FINDING A ROCKSTAR COUNSELOR

WHAT THEY GOT?

“TELL ME ABOUT YOUR CLINICAL EXPERIENCE...”

SITUATION QUESTIONS

REFERENCES

HOOPS

HOOPS

“RIHANNA HOOPS IT UP”

RED FLAGS

IT’S WORTH IT

10 REASONS COUNSELING PRACTICES LOSE THEIR

BEST CLINICIANS

1) THEY’RE UNDERPAID

2) MEDICAL BILLING PROBLEMS

3) UNPAID HOURS

4) INADEQUATE ADMIN SUPPORT

5) FRUSTRATING SYSTEMS

6) POOR OFFICE MAINTENANCE

7) LACK OF APPRECIATION

8) LACK OF PROMOTION

Thriveworks Rank System

Level 1) Assistant Clinician

Level 2) Fellow Clinician

Level 3) Senior Fellow Clinician

Level 4) Associate Clinician

Level 5) Senior Associate Clinician

Level 6) Senior Clinician

Level 7) Distinguished Candidate Clinician

Level 8) Distinguished Clinician

Level 9) Magna Candidate Clinician

Level 10) Magna Clinician

Level 11) Summa Candidate Clinician

Level 12) Summa Clinician

Managing Clinician

Clinician Emeritus / Emerita

9) CULTURE AND COMMUNITY

10) NOT ENOUGH CLIENTS

NOW YOU'RE DOING EVERYTHING RIGHT

BUT GUESS WHAT!?

SOMETHING BAD IS ABOUT TO HAPPEN...

HERE’S HOW IT WORKS

CARRIE

CARRIE

CARRIE

CARRIE QUITS!!!

CARRIE QUITS!!!

ANTICIPATE TURNOVER

COPIES OF COPIES OF COPIES

1) CROSS TRAINING

2) CALL FOR BACKUP

3) BUILD AN INTRANET

IT GETS EASIER

Q & A